NetSuite Reviews

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

By consolidating your accounting in NetSuite, you can speed up your closure procedures and create reports with less effort. It's also the ideal choice for integrating with other SaaS products for niche financial needs.

Some more recent modules are "incomplete," meaning they lack necessary but minor features. In some cases, these problems may have been avoided with the aid of reverse process flow diagrams.

One of the things I like most about NetSuite is its all-in-one approach to business management. The service offers a wide range of features and capabilities, including accounting, CRM, inventory management, and ecommerce, all in a single platform. This makes it easy for me to manage my business operations and data in one place, and to streamline my workflows and processes. Additionally, the service is highly customizable, allowing me to tailor it to my specific business needs and requirements.

One potential downside of NetSuite is its pricing, which can be relatively expensive for small businesses or startups. Also, while the service is generally user-friendly, some of the more advanced configurations and integrations may require technical expertise or support. Finally, some users have reported issues with customer support and responsiveness.

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Structure is solid - it is very rare to find bugs, have things break, etc. NetSuite is far above all other solutions when it comes to reliability and reportability.

It is difficult to determine which modules are needed, there isn't any documentation that provides detail on features/functions of each module

NetSuite provides a wide range of tools and features to effectively manage projects, including project planning, task management, resource allocation, and time tracking. It offers a centralized platform for project collaboration and execution. NetSuite accessible through mobile devices, enabling project managers and team members to stay connected and manage projects on the go.

NetSuite can be complex and may have a steep learning curve, especially for users who are new to the software or project management concepts. Training and onboarding may be required to fully utilize its capabilities.

NetSuite provides a great suite of tools and capabilities to handle all aspects of project management. It covers project planning, resource management, task management, time tracking, expense tracking, and project financials, allowing for end-to-end project management within a single platform. NetSuite offers real-time visibility of project progress that will help project managers to monitor every tiny detail in their projects and this will help them take great decisions.

I hate the mobile application, it is very complicated and doesn't have a beautiful user interface. Also, NetSuite, in general, is hard to use at first point and is somehow expensive when compared to other ERP systems.

Having multiple entities in one software

Support was awful, hard to understand, not user friendly

How you can manage inventory, keep track of the customers/sales, and send invoices directly through there. All of the reports available are very helpful.

How mass creating and build creating some products in the inventory can be a little confusing.

Netsuite has been a reliable system once configured for my purpose of inventory management and purchasing

Not the best layout and configuration for ERP

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

They sold it really well and their sales team was very enthusiastic and engaging.

It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything about integrating with other systems like Shopify via connectors like Celigo or FarApp. The integration team will not help you avoid even common pitfalls. The user interface is, despite their claims, woefully not intuitive or easy to use for average computer savvy individuals. You cannot easily make or adjust print or email templates and their WYSIWYG editor is garbage. The shipping component of it is far less powerful and customizable than many other shipping softwares like ShipStation. Their manufacturing processes are not customizable enough and don't account for realistic manufacturing challenges. You will absolutely end up doing way more steps for not much gain, making it very inefficient to operate. Their "support" is very limited and after you are past your support phase, help is non-existent unless your entire system is down. They are not appropriate at all for small to medium size businesses (despite their claims) and should only be used if you have an entire IT team that could probably just code a custom system for you anyway. Absolutely would not recommend!

We have investments in various business arenas (Hospitality, Restaurant, Aviation, Real Estate, Ranches, Home office) and some are intercompany, others are not, but require combined statements. NetSuite allows us to set up the subsidiaries with the proper rollups and consolidation/eliminations, while providing the drilldown process to reconcile any differences, if needed. Moving to NetSuite enabled us to enhance the previous business processes and create process efficiencies/ financial transparencies.

Integration with the previous business processes was difficult, not due to NetSuite, but the lack of standardization/harmonization of data management, Chart of accounts. i have a short list of issues that have been brought to my attention from the users, but these result from the fact we look at 130 plus subsidiaries in one report and the first column with the GL account reference does not freeze, like in an Excel worksheet (solution = download data into a worksheet).

- great reporting and searching tools
- combines all company needs - customer records, transactions, accounting, inventory
- easy to integrate with most major programs
- highly customize-able
- easy to assign "roles" to employees to only access what they need in their positions
- mostly easy to use and informative help section

- searching and reporting can be tricky with label names differing
- expensive to start, maintain and update
- quirks that shouldn't be an issue - like applying credit memos to sales orders

Ability to write saved searches that use the data any way you wish. It was a lot of work, but I basically implemented the software myself with the NetSuite team. The key is to stay on schedule. The migration went smoothly from the old software.

Software is never 100% of need fulfillment. There are a few quirky issues. e.g. A/P voucher unable to post to employee receivable account.

Single database for ERP and ecommerce sites

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

It's in the cloud and there are a lot of third party integrations that facilitate its usage and remedy some shortcomings.

This software is not easy to use. Creating a report or saved search takes an expert level knowledge to do and a lot of free time. Their how-tos and help guides are scattered and only show up non-relevant information. Access to a learning library requires purchasing licenses for each user at a cost of over 5 digits or more. First party add-on modules are NEVER fixed for bugs - things like sorting by name only sort the current page and not the entire population - report to NS and I hear crickets. DO NOT BUY FIRST PARTY MODULES - ONLY BUY THIRD PARTY MODULES THAT INTEGRATE WITH NETSUITE IF YOU MUST. Lastly, they will try to find a way to raise your price about 10% every year because they know the barriers to exit are too high.

Our former software provided us with more features and allowed for easier/zero to little cost customization.

The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an associated cost. Also, the difficulty of reaching customer support is very frustrating. We were talked into purchasing premium support which is as useless as regular support. You still have to wait. You have to submit a case and wait for someone to email you back and fourth about the issue to then tell you they can't help you and you have to pay a 3rd party to accomplish what you need. Netsuite has been the biggest disappointment for our staff and company.

I like that everything is in one location. We aren't having to export all of our inventory to a separate system, in order to have a website. It makes it so much easier for all of our employees, rather that having to log into multiple systems, to get real time information about inventory, orders, etc.

The product that we use for our website, SiteBuilder, is really in need of updates. My understanding, is that a lot of customers are still using this, but it is considered "deprecated", so it no longer gets updates. The problem is, that the other website platforms that you can upgrade to within Netsuite, are very difficult to customize. We have been told that the new "midrange product", really can't be customized at all. Suite Commerce Advanced, the top level product, would solve some of the issues we have with SiteBuilder, however, it is EXTREMELY expensive. Just the implementation costs are huge, but everyone we talked to when considering switching to the product, said that there isn't a real upgrade path. As new versions come out, you really have to re-implement your website. Since it is supposedly difficult to modify on your own, that means more implementation costs as new versions come out. Because of this, we have opted to stay with SiteBuilder, and work with 3rd party vendors, to try to get us some of the features that SiteBuilder is lacking. Although we do run into issues, overall, this has been working for us, and allowing us to keep everything in one system, which is very important to us.

My favorite feature of NetSuite is its capacity to report on a wide range of enterprise processes and operations, as well as its ability to be scalable. When it comes to working with NetSuite, team members will find the user interface simple and easy to understand. With NetSuite, we are able to save data and transactions quickly and easily, and it is also very adaptable and scalable to meet our needs. I appreciate the aid in building new workflows to improve system processes and procedures for the entire business, and I really enjoy the customization options and shortcuts that make it easier for me and my team to get things done. A cloud-hosted ERP system simplifies maintenance and support, and it helps to automate business operations and the application of business logic, which saves a lot of time and money and works to sustain distant tasks because of its outstanding organizational abilities.

NetSuite is one of the best resource planning tools ever, but like the rest of the Oracle tools, the user needs several training sessions to be able to use it in an optimal way, in addition to that, the subscription prices are high, which limits the ability of small groups to benefit from its services.

NetSuite is a cloud-based solution, which means data can be accessed from anywhere, at any time, from any Internet-connected device.NetSuite is flexible and customizable, allowing companies to customize the user interface, workflows, reports and dashboards to meet their specific needs.NetSuite provides a user-friendly and intuitive experience, with a simple user interface and easy navigation.NetSuite is a highly scalable solution that can adapt to the growth needs of businesses, with the ability to handle complex operations and manage large volumes of data.NetSuite enables companies to streamline their financial management processes, automating tasks such as accounting, payments, invoices, taxes, tax returns, etc.NetSuite facilitates collaboration between different departments within the company, allowing employees to work on the same data in real time and communicate easily.NetSuite offers advanced inventory management tools, allowing companies to monitor inventory levels in real time, manage orders, track deliveries and manage returns.

NetSuite may require technical skills for configuration and optimization, which can be difficult for companies without sufficient in-house expertise.NetSuite may require regular updates to keep up with emerging technologies, which can increase maintenance and support costs.NetSuite may lack specialized functionality for certain industries or specific needs, requiring custom development.NetSuite can be complex for novice users, with a steep learning curve, which may be difficult for some users to overcome.NetSuite may be limited in customizing certain aspects of the user interface, which can be a source of frustration for some users.NetSuite may be slow for some complex or data-intensive tasks, which may affect user productivity.NetSuite may be limited in customizing certain workflows or processes, which may result in inefficient processes for some users.NetSuite may be limited in customizing certain reports and dashboards, which may limit data visibility for some users.

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

All-in-One bundle; can handle payroll, employees, reporting, marketing campaigns, etc. I feel that it's idealistic if you don't want to have to use all sorts of third-party applications like quickbooks.

Ecommerce seems is out of date, and lacks features. There are features have been in queue for over three years and due to that, people have to resort to spending thousands of dollars on a developer when we're already spending enough on licenses for employees, websites, and other features.

no sitewide HTTPS - every page but the shopping cart will be unsecured.

no google/bing integrations - there's no integration for google/bing adwords and analytics - scripts have to be pasted onto certain pages

no microdata integration - you'll have to use custom scripting to pull values for these fields, and script the tags into every page

no customer support - you have to pay for support, and most times netsuite CSRs will direct you to their knowledge base. most of the time for me, I was given articles nowhere close to what I was calling about.

javscript based - chances are you're most likely going to be coding 3/4 of your site with javascript and suitescript. because of their limitations to pulling data for items, you have to resort to javascript for alot of things. Other ecommerce platforms will pull data simplistically with tags like {{{price}}}, in NetSuite you'll have to complicate things with tags like <%=getAttribute('itemid','itemdataitem','')%> every now and then, I'll run into scripting problems because of this but have been rare recently.

Netsuite is a broad sweeping software that can allow a growing business to put in place effective financial management. The high level of customization available also means in depth reporting can be produced, which can be extremely helpful for a business to identify growth opportunities or areas of improvement.

Integration with our e-commerce platform was challenging. We were not able to achieve the level of integration and automation we wanted for the volume of sales we did online.

Automation: NetSuite offers a number of automation features, such as order and invoice process automation, which help businesses save time and increase efficiency.Reporting and analytics: NetSuite offers real-time reporting and analytics, enabling businesses to make more informed decisions based on accurate and timely data.Scalable: NetSuite is a scalable solution that can be adapted to meet the needs of both small and large businesses. Companies can add new features and applications as they grow.

Limited integrations: Although NetSuite offers integrations with many other software products, some third-party integrations may not be available, which may limit business functionality.System performance: NetSuite can sometimes experience system performance issues due to its complexity, which can result in slow response times for users.Training required: NetSuite requires training for users, which can take time and resources for companies adopting the platform for the first time.