RUN Powered by ADP Reviews

RUN Powered by ADP

4.5 (788)
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Payroll, Tax Filing, HR and Timekeeping

Overall rating

4.5 /5
(788)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.3/5

88%
recommended this app
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788 Reviews

Jeremy
Jeremy
Overall rating
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful Enough for Large Companies

Reviewed on 22/7/2020

Paying employees weekly or biweekly has been simplified.

Paying employees weekly or biweekly has been simplified.

Pros

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Cons

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Response from ADP

Jeremy,

How wonderful to hear that both our top notch RUN? Service Team and our powerful payroll engine provide you with features tailored to YOU. We appreciate you entrusting us with your partnership on your human capital management needs.

-Your RUN? Service Team

Dawn
Overall rating
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Expensive but good

Reviewed on 15/6/2023

Overall satisfied with ADP, but switching to another provider that has a better timekeeping tool to...

Overall satisfied with ADP, but switching to another provider that has a better timekeeping tool to save me ttime and money.

Pros

Easy to use and get up to speed. Simple and easy to run payroll. Love that the system reminds you when you need to run payroll. Support is also good when needed. Most questions are answered quickly. Love not having to worry about filing payroll taxes, etc. ADP does all this for you which saves a small business owner lots of time that would spent on these things.

Cons

Timekeeping app was not great and expensive compared to other payroll providers. The integration with QuickBooks is clunky and makes it hard to categorize payroll the way we need to track it for costs.

Yu-fen
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bad customer service

Reviewed on 19/1/2024

Terrible. Never want to use the service!

Terrible. Never want to use the service!

Pros

It sounds very easy to use the app, but it’s too many requests for the approval.

Cons

Payment (banking) and account set up are different teams, plus the customer service is different team….they don’t work with each other.

Response from ADP

Yu-fen, we apologize for any frustrations you're experiencing with the service, but we're committed to helping you get the most out of RUN. A member of our team will be reaching out to follow up. Your feedback is very important to us here at ADP, so we thank you for the review.
 
-Your RUN Team

Rosemary
Overall rating
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mostly Easy to Use

Reviewed on 10/1/2023

Helping us keep in compliance with State law.

Helping us keep in compliance with State law.

Pros

Timekeeping feature is a great timesaver.

Cons

There are still glitches with changing employee status (say from contractor to full time employee) Have had to call the help desk EVERY time I do this.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

Had more features and was a good price.

Reasons for Switching to RUN Powered by ADP

Was offered by our benefits broker so we changed when we started Employee Benefits
Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Payroll Taxes

Reviewed on 9/6/2020

It is not different than Paychex. Just big corporate software. It works well, but if you have a...

It is not different than Paychex. Just big corporate software. It works well, but if you have a problem you are working with giant companies. Not sure with Paychex, but ADP customer service was horrific.

Pros

Actual payroll processing and data entry of employees and payroll is easy.

Cons

I had payroll tax issues that were not resolved by customer service, and in fact were made worse, causing a fine and back taxes.

Alternatives Considered

Paychex Flex

Reasons for Switching to RUN Powered by ADP

It seemed easier and less time consuming, but in the end, when payroll taxes were entered incorrectly, it turned into a nightmare.

Response from ADP

Thank you for your review of RUN Powered by ADP?.

We love hearing that RUN Powered by ADP? is not only easy and intuitive for you, but it also streamlines your payroll processing. Our RUN? Service Team would like to ensure your tax concerns are resolved, we look forward to connecting with you.

As always, we strive to add value to your organization and add time back into your day through our products and services enabling you to focus on what matters most.

- Your RUN Powered by ADP? Team

Russell
Russell
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Stale product, but flexible payroll processing

Reviewed on 7/6/2022

It is a competent system as long as you only need to access it from a desktop browser. The...

It is a competent system as long as you only need to access it from a desktop browser. The pricing is “OK” for wholesale clients with more than 5 employees.

Pros

It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc.

Overall the system is easy to use.

The payroll for my accounting firm is free, which is appreciated.

Cons

In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.

Alternatives Considered

Gusto

Reasons for Switching to RUN Powered by ADP

Gusto makes it nearly impossible to change paychecks on the fly.

Response from ADP

Russell,

We thank you for your feedback of RUN Powered by ADP® and are glad to hear you find ease of use and flexibility with your payroll.

Your feedback regarding mobile access has been passed along to our Product Team for review.

We value your partnership on your payroll and HCM needs.

-Your RUN Powered by ADP Team

Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great!

Reviewed on 6/12/2022

I love all features available to me and it is worth the price.

I love all features available to me and it is worth the price.

Pros

Support from customer service. They actually expressed wanting to work with me. Went out of their way to get me started.

Cons

Nothing. I have honestly been impressed.

Alternatives Considered

Gusto

Reasons for Choosing RUN Powered by ADP

Pricing. Not overall satisfied. Better integration with Bank of America.

Switched From

Paychex Flex

Reasons for Switching to RUN Powered by ADP

Bank of America link.
Jan
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ADP Run User

Reviewed on 18/8/2023

Overall experience is a very positive one. It does everything I need to make running payroll easy...

Overall experience is a very positive one. It does everything I need to make running payroll easy for me.

Pros

I love the chat feature. If I ever need anything they are always there to help. Paid Time Off tracking is very useful.

Cons

There is nothing that really that I can think of that I don't like.

Response from ADP

Jan, Thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business.

-Your RUN Team

Chrissy
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Review of RUN by ADP

Reviewed on 6/9/2023

Pros

The ease of entering payroll, the ease of keep tracking of jobs and tasks worked.

Cons

Sometimes the vacation tracking isnt exactly correct. Need to make changes to it pretty much all the time

Response from ADP

Chrissy, Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about vacation tracking has been shared internally.

-Your RUN Team

roxana
Overall rating
  • Industry: Biotechnology
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good but pricey

Reviewed on 19/10/2023

Pros

Easy to use and very useful. Has all needed items

Cons

A little bit too pricey, everything else was just fine

Response from ADP

Roxana, thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business.
 
-Your RUN Team

Beryl
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Support

Reviewed on 20/12/2022

Overall my experience with Run by ADP has been very positive. I will continue to use this software...

Overall my experience with Run by ADP has been very positive. I will continue to use this software and will recommend to other business associates.

Pros

The best part about Run by ADP is the customer support. They are available and have short wait times to speak with someone. They are super helpful and take the time to walk me through the software functionality. Additionally the software is relatively user friendly and simple to deploy. It makes payroll so simple!

Cons

There isn't anything that I don't like about the software. It has the features and functions that I look for in a payroll processing system.

Alternatives Considered

Paychex Flex

Reasons for Switching to RUN Powered by ADP

I picked ADP because of the customer service and the features and benefits.
Kyah
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ADP is Great

Reviewed on 16/10/2023

Pros

I love the easy-to-use site to run payroll and find income documents.

Cons

There is really nothing that is not to like for ADP.

Response from ADP

Kyah, thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business.
 
-Your RUN Team

Miranda
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Run powered by ADP

Reviewed on 27/10/2023

Pros

Easy to use and navigate. Mobile friendly.

Cons

Does not allow you to upload onboarding docs without purchasing a plan through a 3rd party of theirs. Would be great if it could all be done in-house through ADP.

Response from ADP

Miranda, Thank you for your review of RUN. We love hearing that our product delivers for you. We strive to add value through our services and give you time to focus on running your business. I've noted your feedback on uploading the onboarding document and shared it with our internal teams. Thanks again!
 
-Your RUN Team

Christal
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Run Powered by ADP Amongst Small Business Payroll Options

Reviewed on 3/8/2023

Overall, Run Powered by ADP is good for established businesses.

Overall, Run Powered by ADP is good for established businesses.

Pros

Run Powered by ADP is fairly user friendly and easy onboarding process as well has many payroll reporting features for the company as well as employees.

Cons

Run Powered by ADP is a bit more pricey than other payroll apps that are available for small businesses. I don't think it is the best payroll app for small businesses that are just starting out.

Response from ADP

Christal, Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about the pricing has been shared internally.

-Your RUN Team

Corey
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst customer service.

Reviewed on 18/6/2023

Horrifying.

Horrifying.

Pros

Nothing. Had issues from the very beginning.

Cons

Payroll system never worked properly. Was sold service that never worked. When I would call, I would get bounced around from department to department.

Response from ADP

Corey, we apologize for any frustrations you're experiencing with the product, but we're committed to helping you get the most out of RUN. A member of our team will be reaching out to follow up. Your feedback is very important to us here at ADP, so we thank you for the review.

Tom
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Run ADP - Payroll Review

Reviewed on 17/2/2023

Pros

Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/

Cons

The customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.

Alternatives Considered

Paychex Flex

Switched From

QuickBooks Time

Reasons for Switching to RUN Powered by ADP

Past history of success with ADP products.
Cheryl
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Payroll made easier

Reviewed on 8/2/2023

I find it easy to use and customer service responsive.

I find it easy to use and customer service responsive.

Pros

It is user friendly. I can find information needed with ease. It has an app for the staff to use for taxes and timekeeping.

Cons

Some of the new safeguards were not working well because it now requires an email verification that was taking to long to get to my email. They seem to be better now.

Meg
Meg
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

OK for Payroll, Terrible for Taxes

Reviewed on 25/8/2022

Software is great, company is difficult.

Software is great, company is difficult.

Pros

Easy to process payroll and requires very oversight on customer end.

Cons

ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

Cost

Switched From

Paylocity

Reasons for Switching to RUN Powered by ADP

Software ease of ise
Juanita
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great product with inconsistent customer service

Reviewed on 22/1/2022

I have not found a better more affordable option. It does everything I need it to do and requires...

I have not found a better more affordable option. It does everything I need it to do and requires very little effort on my end. I appreciate that it just requires me to tap a few buttons to rub my payroll. I need something that is quick and easy.

Pros

The website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app.

Cons

I hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app.

Alternatives Considered

QuickBooks Payroll and QuickBooks Online Advanced

Reasons for Switching to RUN Powered by ADP

Ease of use and the app functionality.

Response from ADP

Juanita,

We are happy to hear that overall you find ease of use and helpful functionality within RUN Powered by ADP®.

We appreciate your feedback on the Mobile app and wait times and have passed this along for review.

Your feedback is very important to us here at ADP so we thank you for the review.

- Your RUN Powered by ADP® Team

Jillian
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Run Powered By ADP Is So Easy To Use!

Reviewed on 3/12/2019

I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off...

I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs.

Pros

The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.

Cons

My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.

Response from ADP

Jillian,

Thank you for your feedback on RUN Powered by ADP?!

We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient, especially when on the go! I have passed along your product feedback in regards to Employee Access, would like to hear more detail on the website issues your employees experienced.

We value your long standing relationship and appreciate you taking the time to provide these insights on your experience!

- Your RUN Powered by ADP? Team

Carrie
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

RUN is a good platform for a global company, easy to use, cost effective & great customer...

Reviewed on 7/8/2017

Piece of mind that Payroll is done correctly and timely and that our company is compliant with tax...

Piece of mind that Payroll is done correctly and timely and that our company is compliant with tax & government agencies.

Pros

Scalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.

Cons

There are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.

Yanek
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fully Featured But....

Reviewed on 25/1/2022

RUN is mostly fine and gets the job done. It can be improved by allowing more self-service options...

RUN is mostly fine and gets the job done. It can be improved by allowing more self-service options for adjusting payroll. Also, they do not offer a service to mail 1099 forms to contractors individually. They mail the forms to the business owner and expect them to mail it individually. This seems to be something they should offer pretty easily.

Pros

The service technically has everything you need to run payroll pretty easily on a regular basis. You can pay both w2 employees and contractors with a few clicks.

Cons

To edit a payroll that has been submitted but not yet processed, you literally need to call ADP customer support. There is no way to adjust payroll once it has been submitted on a self serve basis. This is very annoying. Also, the reporting isnt as intuitive as it should be. They mostly want you to use their canned reporting. They do not offer the option to mail 1099 forms to your contractors indiivudally.

Alternatives Considered

Gusto and Paychex Flex

Reasons for Choosing RUN Powered by ADP

Great promotional pricing

Switched From

Gusto

Reasons for Switching to RUN Powered by ADP

Promotional pricing for my clients

Response from ADP

Yanek,

Laurie,

Thank you for taking the time to post this review of RUN Powered by ADP®.

How wonderful to hear that RUN® provides you with the information and access you require at your fingertips and top notch customer service, empowering you to focus on your business!

We hear your feedback on self service functionality and reporting and have passed this along to our Product Team.

We appreciate your valuable insights!

-Your RUN Powered by ADP® Team

Jackie
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Payroll Softwarefor Small Businesses

Reviewed on 21/11/2022

I use this for tax reporting and employee tracking every week. It is very easy to use and navigate.

I use this for tax reporting and employee tracking every week. It is very easy to use and navigate.

Pros

It is user friendly and easy to navigate site.

Cons

There was nothing that I did not like about this software

Mike
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid HR Platform

Reviewed on 12/2/2018

Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and...

Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.

Pros

We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Cons

Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Ashley
Ashley
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

RUN Powered by ADP Review

Reviewed on 28/12/2018

Overall I like ADP because it is a whole lot easier than the old way of doing things and it a lot...

Overall I like ADP because it is a whole lot easier than the old way of doing things and it a lot easier than our other system. There are some quirks with it and it could stand to be a bit more modernized, but even still its a decent service that offers a lot of neat things that can be extremely useful.

Pros

As an employee I liked being able to log in and view my W-2s quickly as well as the employee handbook and PTO. As a person who also runs the payroll its nice being able to see an excel type form of all the employees across the board. I like being alerted when money is coming out so I know exactly whats going on especially since the funds came out earlier than what I thought. There is also a nice break down of everything. I like the idea of having all the employee perks that can be added on and will maybe be implementing more in the future. Lastly I liked being able to change some of the other employees banking information without too much of a hassle. There were 2 employees that changed banks shortly after getting ADP and requested their direct deposits go to their new banks and I assumed it would be a hassle to get them set up again, but it was pretty easy.

Cons

It took some time and frustration to set it up and even still its not fully functional as far as the perks that are promised with the service. We have the vendor discounts at different restaurants and stores as well as a retirement plan, but it took a bit of time to set it up because the rep that was assisting us couldn't get through to the customer service. Another thing I was not expecting was that the money was being withdrawn the night before the actual payday. I'm not sure if that is an ADP thing or just how things work sometimes as this is the first time I've run payroll. It was also frustrating having to log into multiple services. As an employee and then to run payroll. I set up 2 log ins, but I feel like if you are an employee running payroll everything should be in 1 space.