Verizon Connect Reviews
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922 Reviews
- Industry: Nonprofit Organisation Management
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Verizon review
Reviewed on 26/10/2022
Pros
It was my go to cell phone provider and communication with support was easy
Cons
Can't say there is anything I can complain about
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Verizon Connect works for us.
Reviewed on 23/9/2024
Overall we have been happy with the product. We would recommend it.
Overall we have been happy with the product. We would recommend it.
Pros
Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.
Cons
Would have liked an easier solution to installing the transponder in the vehicle
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible company, customer service & overall awful company
Reviewed on 26/7/2024
Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs...
Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.
Pros
I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.
Cons
Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Verizon Connect
Reviewed on 9/12/2024
Pros
I am very familiar with the product. I understand the Verizon lingo.
Cons
it is mainly used for fleets not everyone has access to it.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Verizon Connect is excellent
Reviewed on 27/9/2024
excellent tracking tool for mobile workforce and equipment
excellent tracking tool for mobile workforce and equipment
Pros
helps reduce costs, increase productivity, keep up on vehicle maintenance
Cons
no signal areas can cause dispatcher confusion
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Exceptionally dissappointing - Verizon Connect (Multiple Contracts)
Reviewed on 3/5/2024
Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should...
Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices
Pros
Vehicle Tracking system worked well, online system was suitable for Company requirement
Cons
Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.
1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)
2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts
3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract)
4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period
5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue
6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time.
6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied
7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding
8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.
- Industry: Construction
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Verizon Connect
Reviewed on 3/8/2024
Overall, the Verizon Connect is a great tracking systems for tracking the locations of different...
Overall, the Verizon Connect is a great tracking systems for tracking the locations of different vehicles and their locations.
Pros
Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.
Cons
Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lifepoint Health
Reviewed on 19/9/2024
Overall experience was good, it was a trial to see if we liked it and if it would be useful to us...
Overall experience was good, it was a trial to see if we liked it and if it would be useful to us and we would like to implement it into our ambulances.
Pros
Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.
Cons
While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Navigation efficiency
Reviewed on 9/5/2024
Improvement in communication on and off the road. Making my drivers a lot more efficient
Improvement in communication on and off the road. Making my drivers a lot more efficient
Pros
Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects
Cons
There's nothing I like least I could go on about the most
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Product & service
Reviewed on 5/5/2024
Pros
[sensitive content hidden] was awesome, great communication, excellent explanations and follow up.
Cons
Non at the moment, like the product and service.
- Industry: Fine Art
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Losing all faith with Verizon
Reviewed on 30/1/2024
Ok to setup and mostly works once complete, but support and making changes or alterations after the...
Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.
Pros
It was fairly easy to use and get things set up.
Cons
Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.
Alternatives Considered
ClearPathGPSReasons for Switching to Verizon Connect
I decided to go with a more recognizable name and one with more reviews.- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Product
Reviewed on 12/4/2024
Pros
Ease of set up and use. We have a small fleet that Verizon helps us track
Cons
Cost of initial set up was high. We had to wait to get an installer to our location
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
quick and reliable
Reviewed on 10/10/2024
overall my experience with Verizon Connect has been great!
overall my experience with Verizon Connect has been great!
Pros
verizon connect is quick and reliable whenever we need to communicate as a team in our company.
Cons
there is not many things I do not like about verizon connect. Its great
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst Service I Have Ever Had/Used in My 58 Years on This Planet
Reviewed on 7/8/2023
I think I covered that.
I think I covered that.
Pros
Not using their service any longer.
Cons
The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Verizon Connect Review
Reviewed on 28/8/2024
Pros
It updates very quickly where driver locations are.
Cons
There is nothing I dislike about this product.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid this company.
Reviewed on 3/7/2024
Extremely poor. Communication is lacking and no one knows what is actually happening.
Extremely poor. Communication is lacking and no one knows what is actually happening.
Pros
Initially had great service until an account was signed up.
Cons
Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Trucking Necessity
Reviewed on 18/10/2023
Pros
Tracking vehicles is easy. Can see where, when and how fast they are going
Cons
Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Verizon Connect Review
Reviewed on 20/9/2024
Overall, my experience with Verizon Connect has been great. Seamless use between multiple devices...
Overall, my experience with Verizon Connect has been great. Seamless use between multiple devices and web browsers.
Pros
Verizon Connect is a great service for businesses of any size to manage their internet services.
Cons
The set up of Verizon Connect is a lengthy process but worth it once completed.
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Decent Mid Tier Tracking System
Reviewed on 19/10/2023
If you're not looking to invenst a ton of money and get a basic tracking system, this will work...
If you're not looking to invenst a ton of money and get a basic tracking system, this will work just fine. If you're looking for a system to help improve upon your fleet management and cost effectiveness, I would recommend a more integrated and in depth platform.
Pros
Easy to use on a daily basis. Real time tracker worked well.
Cons
The system I used was very basic. Not much in the way of offering suggestions for improvement in fleet management.
- Industry: Utilities
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Safety first
Reviewed on 21/12/2023
Pros
We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.
Cons
This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Scheduling is very easy with Verizon.
Reviewed on 10/11/2023
Other than that, it is very easy to schedule our techs.
Other than that, it is very easy to schedule our techs.
Pros
Easy to navigate and schedule our techs.
Cons
Would like it when send out the reminder to customers to send the time and address also.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fleet Managment
Reviewed on 30/9/2024
Updates quickly so we can find our people when needed. Tracks lots of useful information aside from...
Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location.
Pros
Easy to use and implement into our day to day.
Cons
No glaring issues with the system. Works as advertised
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
One of those apps you should have.
Reviewed on 8/12/2023
Over all it does what i need it to do and for the things that gives me problems, i use another app...
Over all it does what i need it to do and for the things that gives me problems, i use another app for that stuff.
Pros
The ease of usage, doesnt freeze or make you have to close the app a million times.
Cons
Sometimes its hard to find certain things when i am useing the scheding portion of the app.
- Industry: Nonprofit Organisation Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Using Verizon Connect
Reviewed on 14/7/2024
Pros
It is easy to use and reliable holding bandwidth
Cons
There is not anything per se that I didn't like.
- Industry: Writing & Editing
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Straight to the Point
Reviewed on 25/11/2024
Always a great experience overall, so worth it!
Always a great experience overall, so worth it!
Pros
It was quick, fast, straight to the point. No Time to wait.
Cons
It took a hot minute to set up, but once everything was all set up boom it was fast.
