Domo

4.3 (319)
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AI-powered data experience platform designed for SMEs

Overall rating

4.3 /5
(319)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.0/5

86%
recommended this app
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319 Reviews

Carine Sylvie
Carine Sylvie
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Top features

Reviewed on 11/10/2023

Once you've learned how to use the interface, it becomes your everyday tool.

Once you've learned how to use the interface, it becomes your everyday tool.

Pros

I had to adapt to it on the recommendation of one of my customers. The functionalities are interesting.

Cons

Unfortunately, I couldn't switch the language to French.

Matthew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It solves your data analysis problems with a robust solution

Reviewed on 5/10/2023

We needed a BI tool to manage large amounts of company data, learn more about our business daily,...

We needed a BI tool to manage large amounts of company data, learn more about our business daily, and generate actionable reports and insights for management. Domo has been an invaluable tool for our company, allowing us to easily combine information from many sources for analysis and improved decision-making. One of the many advantages of getting lots of data is that you can queue it up, and it will continue to process in the background while doing something else.

Pros

I like how easy it is to pull information from various sources, create and save custom dashboards, and then distribute them to my team and any other departments that will lend a hand. Its most robust feature is the application's ability to configure many types of protection, such as data-level security and folder-level security. The design is aesthetically pleasing, and the user interface is simple.

Cons

The user interface is often intimidating until the user gets comfortable with the program, and customer support can offer quicker solutions to people with problems.

Sam
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Tread carefully. Customer service is extremely poor. The platform is weak compared to Tableau.

Reviewed on 21/8/2023

Negative. I will ensure anyone looking for similar software chooses another vendor.

Negative. I will ensure anyone looking for similar software chooses another vendor.

Pros

How inexpensive it is. Compared to its competitors, Domo is the most affordable option. By no means does this make it the best solution.

Cons

1) It's functionality is a weak version of Tableau. 2) Their customer service is beyond horrific. Our experience with their platform was sub-par. Renewal notifications were sent to the email address of an employee who is no longer here, and Domo is now demanding we owe them for a multiple year contract. When we politely asked to have it nullified, they sent it to collections. You may save money initially, but you will most likely lose it long term.

Claudia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo Is a Reliable Business Intelligence Solution

Reviewed on 21/4/2024

Pros

This business intelligence solution has exceptional capabilities.
I like how efficient Domo has been.

Cons

Domo has been a flawless business intelligence solution.
Domo is amazing to use.

Jagar
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Elevate Your Business Intelligence with this Powerful Visualization tool

Reviewed on 7/5/2024

Pros

We can gain deeper insights thanks to Domo's machine learning and advanced analytics capabilities. We have a thorough understanding of our business indicators because of Domo's ability to link to a wide range of data sources.

Cons

For applications that need immediate data visibility, in particular, its real-time data streaming capabilities might be strengthened.

Shivam
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

User Review

Reviewed on 20/6/2024

Solid product - fairly easy to use, good room for customization

Solid product - fairly easy to use, good room for customization

Pros

Data visualization (graphs, tables, etc.). Domo pulls data from my organization's CRM system and other sources, making Domo a single place to view information.

Cons

Updates made in a source take some time to flow through into Domo, it's not instantaneous.

William
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Domo Review

Reviewed on 19/6/2024

Pros

I love the fact I can do a quick glance to get numbers for reporting on the dashboard

Cons

I have to wait until a team fixes domo data in order for me to review reporting.

George
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo Meets Our Expectations

Reviewed on 25/4/2024

Pros

The brilliant features of Domo makes it an amazing tool for data analytics.
I am impressed by the ease of use of Domo.

Cons

Domo works perfectly.
No dislikes about Domo.

Amir
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Application

Reviewed on 20/6/2024

Pros

Easy to filter data and select plateforms

Cons

UI is great and easy to use; filtering and customizing

Elian
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Product

Reviewed on 19/6/2024

Pros

I can review my metrics to ensure that I am meeting my goals.

Cons

I do not receive a second report at the end of the day only at the begging of the day.

Aaron
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo Accelerates Data Driven Strategy

Reviewed on 29/11/2022

I have used Domo for about 5 years, and side by side with Tableau for a good chunk of that time....

I have used Domo for about 5 years, and side by side with Tableau for a good chunk of that time. Domo has proven to have better support, UI, user adoption, ETL functionality, and connectors.

Pros

Domo has proven to be more efficient to build dashboards, while being easy to use to bring non-BI users into the fold. I have been amazed by how quickly new users become comfortable and productive using the tools. We leverage a stable of the connectors to further drive our strategy from multiple operational platforms.

Cons

It would be great to be able to multi-layer calculated fields within cards, but this isn't a huge obstacle because of the ETL capability at the dataset level

Alternatives Considered

Looker and Tableau

Reasons for Choosing Domo

I have used Domo for about 5 years, and side by side with Tableau for a good chunk of that time. Domo has proven to have better support, UI, user adoption, ETL functionality, and connectors.

Switched From

Tableau

Reasons for Switching to Domo

First-hand knowledge of the product and how it compares to Tableau. For Looker, we used Gartner reviews and researched to get to the understanding that Looker appears to have a steeper learning curve and coding requirements that were not preferable to our needs
Frank
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Better and Smarter BI Tool

Reviewed on 29/11/2022

easy to use, offers great visualization for data analysis. I really like how easy it is to connect...

easy to use, offers great visualization for data analysis. I really like how easy it is to connect to other systems by offering out of box connectors.

Pros

DOMO can easily connect with most all other systems and bring their data into DOMO warehouse. It also offers beast mode in data visualization, this feature is a terrific way to create a dynamic field within a dataset that references other columns.

Cons

Data permissions setup are sometime bid confusion: publication groups vs PDP

Alternatives Considered

Vena and Microsoft Power BI

Reasons for Choosing Domo

As our organization grows, we needs a cloud based and more powerful BI tool to meet our company goal.
Ajay
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Domo Review

Reviewed on 5/7/2023

Overall I feel this tool is powerful enough for the mid tier SAAS industries for their dashboard/rep...

Overall I feel this tool is powerful enough for the mid tier SAAS industries for their dashboard/reporting needs.

Pros

It has good number of connectors to all the enterprise applications.Very powerful ETL tool to migrate data from spreadsheets.

Cons

I feel we have less dashboard/card customizations compared to Tableau and also the user interface of dashboard builder is not that good for basic users.

Alternatives Considered

Tableau

Reasons for Switching to Domo

Price
Brian
Overall rating
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Producet

Reviewed on 19/6/2024

Pros

I love using Domo. It is a great product that gets the job done well.

Cons

It is a little expensive and can be hard to customize.

Seema
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Domo for Reporting

Reviewed on 19/6/2024

Pros

Reviewing Monthly performance using available dashboards

Cons

Gaps in seamless integration with other platforms.

Jared
Jared
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Domo is a good analytics platform for those who need a new solution

Reviewed on 15/3/2023

Pros

Customization and reporting work well, even for novice users

Cons

Not really any cons, we just decided to utilize another platform that was already integrated with our other software

Ramon
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo for a Law Firm

Reviewed on 10/2/2023

Overall the reporting has been great. I send a weekly productivity report to the staff that Domo...

Overall the reporting has been great. I send a weekly productivity report to the staff that Domo allows us to break down by position. This is great for reviews

Pros

Being able to get a pulse check on reporting for the Firm at a glance. We review the reports weekly and even send employee reports that track productivity.

Cons

It’s hard to dislike anything. The reporting is easy to use

Verified Reviewer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Makes data analysis simple for all!

Reviewed on 30/11/2022

Pros

Before being introduced to DOMO, most of our data analysis had to be carried out in Microsoft Excel, which isn't ideal when dealing with large and ever-changing datasets. We were using multiple systems and it was often difficult to get a good overall picture for reports. DOMO allows us to connect to all of our various systems, including our CRM, our email marketing software, website analytics and the various demand gen channels we use for advertising campaigns, allowing us to report and analyse the performance of our marketing activity end-to-end, from the first contact with the customer to the end result of the sales process. We have also been able to utilise DOMO to help us with reporting in other areas, such as customer survey results and monitoring the usage of our CRM, and create useful data visualisations that can be shared with the business users.The software is user-friendly and it's easy to start using straight away, although the more complicated functionality can of course take some getting used to, but overall, it has a nice UI and is pleasant to work with.

Cons

We do sometimes have difficulty with our CRM datasets due to problems with the data connector, and we recently discovered that our existing datasets will need to be recreated using a different version of the connector now, which isn't ideal. Sometimes the error messages aren't very helpful when a dataset update fails, and you then need to seek help from support to identify what is actually going on, which can cause delays in getting the problem resolved.

André
André
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Overpromising Undelivering

Reviewed on 30/11/2022

Sweet and sour. It looked great on paper, but it's turning out to be more challenging to work with...

Sweet and sour. It looked great on paper, but it's turning out to be more challenging to work with than expected.

Pros

Flexibility of ingesting, manipulating and outputting data in one place. The connector system paired with the native data warehouse, ETL and visualisation capabilities allow for a quick data to market on data projects

Cons

Support is poor across the board. It seems like we can't trust most of Domo's capabilities to support enterprise-grade functionality. There's multiple gaps on connectors, weird inexplicable performance degradation periods and gaps around managing data quality pipelines.

Billy
Billy
Overall rating
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Data Visualization and Data Warehouse Match

Reviewed on 9/6/2022

It is a fun software that allows you do experiment and become familiar with the data any way you...

It is a fun software that allows you do experiment and become familiar with the data any way you want to.

Pros

I like how there is a lot of things you can do with the software. You can create ETLs, use SQL to transform data, create visualizations, and more. It is like a swiss army knife with data, it can do almost anything. I also like how there are multiple ways it lets you do the same thing, which allows you to find whatever you feel most comfortable with and do it that way.

Cons

Sometimes navigating the software is a little confusing, especially when switching between various datasets.

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo Is expensive but well worth the investment

Reviewed on 1/5/2020

I really like Domo it's hands down my favorite piece of software and also my favorite company to...

I really like Domo it's hands down my favorite piece of software and also my favorite company to work with. It has solved countless reporting problems an saved thousands of hours spent repetitive reporting tasks for our team.

Pros

It's incredibly powerful and allows any one (regardless of coding or data science background) the ability to create dynamic reports and complex data automations. The best part of Domo though is the customer support. When you call support you get a human right away and they are always ready to help regardless of how complicated your problem is or how much time it will take to solve. You never feel helpless with Domo, only empowered

Cons

It costs a fortune and they have no entry level packages. they also have a habit of releasing awesome features that aren't included in the main package and that cost puts the platform well out of reach for most companies.

Amit
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best tool for data visualization and ETL.

Reviewed on 29/11/2022

Pros

Best thing about Domo is data preperation and data visualization on the single plateform and makes very efficient to work and very easy to connect data to visualization just import data and prepare and go on you don't need to worry about refresh data domo will take care those things we just need to focus on the productivity instead of setting up things.

Cons

In the data preperation there is a option view this is good option but if we want to edit already created view then it doesn't let you change that easily specially when we use group by in view.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Domo for the win!

Reviewed on 29/11/2022

Pros

The ability to quickly connect various data sources and generate reports with ease.

Cons

The DDX bricks have an inherent limit to the maximum number of rows it can retrieve, this is not cool. I've had to create ETL's to whittle the results down enough to use the dataset in my DDX brick.

Patrick
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great with a dash of salt

Reviewed on 29/11/2022

Overall experience is good. Just need more training options for specific subjects. Update the...

Overall experience is good. Just need more training options for specific subjects. Update the developer site.

Pros

Very powerful and very flexible software. Lots of options to get data into Domo and to manipulate it.

Cons

Training/Learning. I have to search all over the web to learn how to do things. When I work with Domo developers I'm told the training material is out-of-date and I should be doing something another way. (I appreciate the honesty of the developers, just not the out of date training material). Need some kind of tier training system. Not every user needs all the nitty-gritty details, but others like myself who have to work daily in domo need better understanding of the details.

Dawari
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Do Mo with Domo

Reviewed on 29/11/2022

Product is reliable and there is great support

Product is reliable and there is great support

Pros

Ease of use and speed. We can process millions of rows accurately and timely

Cons

Would be great to be able to group data and use beast mode along with SQl