simPRO Reviews

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient.

It has taken time to get it up and running just the way we want it, but that would be the case with any software.

Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations.

Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software.

The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero.

Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians).

Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'.

Powerful MI to model, refine ' improve profitability job by job; by line of business.

If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

simPro is start to finish. Sales/project jobs and service jobs/technician types in notes remotely, clocks and and out, straight to billing and managing an A/R.

Some of the reports are not well explained or thought out.

How much money it saves me. The level of efficiency and production I have because of simPRO is remarkable. The software is used be everyone in my office.

I was looking for a complete software solution for a while before I found simPRO. The only con is that they didn't come to the US sooner.

I like that all of the information about each job is consolidated in one place & easy to understand.

There is nothing that I really don't like or am unhappy with. And the software is always improving!

Every thing is traceable, if you make a mistake you can easily fix it, being able to import and export information via csv files is time saving, it is a great compliment to Xero software

I would like to be able to go back a screen by pressing the back arrow. It would be good to be able to copy & paste jobs and cost centres when scheduling staff timesheets

Creates a great communication tool and helps bring clarity throughout the whole company

Alot of data to enter before you can use it, but that only makes sense. Worth it once you do all the work!

What I like most about the software is the fact that we are able to centralize all the information associated with one job. This was always a challenge in the past.

There is a bit of a learning curve and building in the beginning.

We like the most: the efficiencies available, log history & time stamping, and that we have combined all departments-computer programs-filing-work flow into one software.

We like the least: the time it takes to transfer data from SimPRO to Quickbooks. I have to do all customers individually / manually in order to keep my computer from freezing. Then I can send over invoices and payments at once.

The workflow for scheduling jobs has been very useful and helpful in streamlining operations.

We would like to be able to modify more of the default settings to make the software work with our specific company needs.

It is easy and the reporting is pretty good

There are a few quirks we are still working out

Easy to use, office to field connectivity is great, absolutely love the product. Unbelievable what you can see in real time, job costing is top notch- very easy to see your profit and loss on every job. Even our customers are giving us great feedback on it!

In all honesty, I haven't really found one yet, but I've only been using the software a few months and I'm still I'm learning the product.

Cloud Based and Easy on the Eyes
Very flexible and easy to customise
Can be applied across a number of industries

Can be quite costly - however once it is setup correctly and running smoothly it is worth it.
Terminology (i.e. pre-builds etc) can be hard to grasp and apply across all industries.

With my employees being in the field and primarily using the mobile, it's nice to have a "mobile only" license for them.
Other companies require everyone to have a full license which, in my opinion, is a waste since they won't use 10% of what that entails

Mandatory on-site setup and no ability to have a trial instance

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.

Saving of Staff time, less paperwork, easier to find info on clients quickly. Also the log of every event from who created a job, to notes from a phone call. Makes it easy to look at timeline.

Not being able to share attatchments within software from office to field level without going outside of software. Not being able to modify inventory on completed invoice.
Trainers were great, but they were not familiar with my industry.

Layout is easy to use. Able to customize invoices, etc. Tracks inventory.

Purchased the software and then almost immediately needed to upgrade to get the features we'd like.

SimPRO takes care of everything on the day to day of any project-oriented or and working order/repairs cycle.

Not super easy to use but they have a good training team. There are a lot of functionality that you will need to know. A good training process is a must.

The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.

I really like the way the software is laid out. Pretty easy to navigate.

Sometimes can be a little sluggish. We have been kicked offline a couple of times.

The ability to track service work as well as quote and track costs on construction projects.

The Connect app on the phones is difficult to use and the Mobile App does not have enough functionality.