simPRO Reviews

Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it.

There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to.

We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time

Intergration with Xero is getting better.

Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome

Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work

Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond.

There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure.

Saving of Staff time, less paperwork, easier to find info on clients quickly. Also the log of every event from who created a job, to notes from a phone call. Makes it easy to look at timeline.

Not being able to share attatchments within software from office to field level without going outside of software. Not being able to modify inventory on completed invoice.
Trainers were great, but they were not familiar with my industry.

I do the invoicing and it works very well for me.

There are things I would like to be a bit easier.

With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing.

Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report.

Great to change to Cloud Based product. Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.

Not being able to keep any other modules open other than Jobs Quotes Purchase Order Receipts Invoices. It would be great to keep the People, Schedule Catalogue Invoices Utilities and Reports open in tabs at the top. I have to duplicate the pages in case I get a phone call and have to enter a new job or do a customer query otherwise I have to re-start my report, for example, all over again. simPRO is not very comfortable being duplicated. Dealing with stock is extremely difficult and transferring Work notes and Technician notes over to another job if the Electrician has written in wrong job or cost centre. Some reports are not suitable and you cannot customise a report beyond the parameters it was created from.

The software provides us with a centralised platform that integrates all aspects of our workflow processes. It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy access to all relevant staff members.

A specific area of the software we find challenging is the catalogue. The catalogue is very difficult to maintain as it works on the assumption that suppliers are able/willing to provide catalogue upload lists and doesn't account for suppliers using the same part number for different products.

Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.

The mobile app is hard to use not intuative and lacks some funtionality.

Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me.
Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with.
Thanks to her and team SimPro is making our lives easier, cost efficient and dependable.

I could lie and make something up, but that would be counterproductive. I like SimPro the way it is.

Relatively easy to use. The jobbing features in general are easy. Interest on overdue invoices should be better set up and integrate with Xero better. Currently is manual and very time consuming. PO's should have better restrictions but are easy to use. Great help menu and find it very easy to follow when I need help. When there are Simpro Enterprise or Connect problems would like immediate notification as this affects job syncing and slows our process down.

Integration was easy but we had help from our Laser Group business development manager

Simpro has excellent features to streamline processes like auto triggered notifications. These are helping our company take the step forward to compete with big players in helping us look professional.

The set up can be tricky. I have made numerous phone calls to your support line for them try investigate why something doesn't work as thought. There is lots of great people in the support team and they generally go out of their way to help resolve the issue.

Layout is easy to use. Able to customize invoices, etc. Tracks inventory.

Purchased the software and then almost immediately needed to upgrade to get the features we'd like.

The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits.

It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though.

If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

Total business management package that also allows for easy integration

During the setup process you really need to know what you are doing, certain things are hard to go back and change

Service order flow, scheduling, invoicing. Also, the training and support is fantastic. Trainer kept us on track and productive. Came back when we were ready to launch and cleared up alot of things.

The mobile app needs some help, but I think most do at this point in the world of technology. We expected a little more and hope more is in development

Job management and the system is relatively intuitive and easy to learn

System strong on job costing & management - could be improved to further support high volume recurring job service businesses

I like that all of the information about each job is consolidated in one place & easy to understand.

There is nothing that I really don't like or am unhappy with. And the software is always improving!

I like the ease of use. When I enter information it updates right then so anyone needing the information can see it right away. I like that this software works for all our needs.

I have not really found anything I like least and am still learning more daily.

The ability to track service work as well as quote and track costs on construction projects.

The Connect app on the phones is difficult to use and the Mobile App does not have enough functionality.

Ease of use, overall a great product. Good support, smooth implementation.

Like any product, the implementation was a huge task, but overall things went smoothly

Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro.

Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing

Simpro is easy to use and link with Xero.

Stock control and reports need more details for supporting internal control.