Salesforce Platform Reviews

Salesforce Platform

4.3 (337)
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Develop enterprise & customer-facing apps

Overall rating

4.3 /5
(337)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
3.9/5
Customer Support
3.9/5
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337 Reviews

Ruchika
Ruchika
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best CRM software

Reviewed on 19/8/2023

Pros

There are many things that I like about this platform:1)It helps us to automate our business process like, so we have to least bother about how to manage things manually.2)It can also schedule our business processes with the help of various automation rules.3)It has point-and-click functionality so that a non-coder can also implement the use case into this platform.

Cons

Personally, I like everything about this platform.

Laura
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Salesforce Is Our Hub for Data Integrity

Reviewed on 9/2/2024

We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in...

We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data collection integral to our mission. Overall we are very pleased with the platform.

Pros

The Salesforce Platform is a flexible structure that allows for data collection, organization, reporting, and analysis to be configured to our organizations changing needs.

Cons

Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to surveil the account.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Salesforce Platform Review

Reviewed on 5/11/2023

Pros

Aspect is the emphasis on data management and analytics.

Cons

Salesforce's extensive capabilities mean that it can have a steep learning curve, particularly for new users. It may take some time and training for employees to become proficient in using the platform to its full potential.

Osman
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Manage your contacts efficiently and get the data that you need

Reviewed on 21/2/2024

Pros

The flexibility, adaptability, scalability that Salesforce have, I have seen how different business uses it and this allows for any business to have a consolidated software for all their business need.

Cons

The price range in comparison to other products.

Jonathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CRM management for your daily business needs

Reviewed on 16/7/2024

We are satisfied and are not planning on change it any soon.

We are satisfied and are not planning on change it any soon.

Pros

You can track down your sales and services together. You can report, and collect data to track down results, forcast and more.

Cons

It has been really efficient for us so far. There is nothing wrong with it.

Doreen
Overall rating
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sales management made easy with Salesforce Platform

Reviewed on 26/2/2024

I like the way the software allows one to customize it to your own specification and also the...

I like the way the software allows one to customize it to your own specification and also the ability to integrate it with a variety of software for better performance.

Pros

I like Salesforce Platform as it allows us to track down each aspect of our organization be it in project execution, sales performance and employees engagement. It is also easy to integrated with other relevant applications.

Cons

It is a little comprehensive on the tools and features thus it can be a challenge at the beginning but once you get used to, it becomes easy to use.

Marco
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Platform Gives Us Value For Money

Reviewed on 17/4/2024

Pros

I love the efficiency of Salesforce Platform.
Salesforce Platform works so well for us because it has been so effective.

Cons

I do not dislike Salesforce Platform.
Salesforce Platform is efficient.

Valentina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Platform Is an Incredible CRM Solution

Reviewed on 22/4/2024

Pros

I am impressed by the features of Salesforce Platform.
Salesforce Platform has our marketing and makes our work easier.

Cons

Salesforce Platform has been so exceptional.
No dislikes for Salesforce Platform.

Manon
Overall rating
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Ultimate CRM and Business Solution

Reviewed on 24/7/2024

Pros

I like most about Salesforce is its powerful CRM capabilities. I can effortlessly track and manage customer interactions in one place.

Cons

It can be overwhelming with its numerous features. Navigating through all the options can be confusing for a new user.

Oparanya
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Platform's Capabilities are Excellent

Reviewed on 30/4/2024

Pros

I am impressed by the ease of deployment of Salesforce Platform.
Salesforce Platform works so well for us.

Cons

I like the effectiveness of Salesforce Platform.
Salesforce Platform is amazing.

mariana
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce review

Reviewed on 17/10/2023

I've tried some other platforms and I think this is the most friendly, easy to use and complete...

I've tried some other platforms and I think this is the most friendly, easy to use and complete platform.

Pros

What I like the most about Salesforce is that i can load all my shipment info, invoice, create disbusements, activate tracking, validate guides and send my info to a platfoarm visible for my client. basically all in one.

Cons

I don't like that some carriers don't appear on tracking and the dates can't be changed automatically.

Ethan
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce CRM Software

Reviewed on 22/1/2024

Innovative and has made me learn so much about new technologies.

Innovative and has made me learn so much about new technologies.

Pros

It's all customizable and you can hand craft it to your preferences, integrations and necessities.

Cons

The learning curve is kind of big and it's a bit overwhelming at first.

LINE
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review Salesforce Platform

Reviewed on 24/11/2023

Salesforce Platform is priceless to customer service type departments. It keeps everything in...

Salesforce Platform is priceless to customer service type departments. It keeps everything in order and easy to collect a variety of data.

Pros

Customization is priceless. It can be done at all level and be done for what a person or what a department requires which makes it versatile.

Cons

With much customization, sometimes it is hard to get something fixed or changed.

David
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SFDC

Reviewed on 20/11/2023

excellent, I've been using salesforce since 2004

excellent, I've been using salesforce since 2004

Pros

easy to use,
can stay in touch with my partners and clients on a regular basis

Cons

no cons i can think of at this moment. I depend on salesforce on a daily basis.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is an objective program in the data service.

Reviewed on 9/6/2023

I cannot deny that it helps to improve the creation of new tools in the programming field in my...

I cannot deny that it helps to improve the creation of new tools in the programming field in my department, but as I mentioned before, the setup requires a long time to generate and this delays programming and software development a lot.

Pros

The data that the application returns is unilaterally beneficial for the design and reform of new development products in the company.

Cons

It is very difficult to implement it, you really have to measure and structure in advance all the processes and advantages that Salesforce has. It is a platform that can include CRM management but also data analysis and organization of these, as well as measurement of applications in their vital state, but it takes many weeks to assemble the installation.

Almir
Almir
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM platform available in the market!

Reviewed on 10/6/2023

Pros

Salesforce presents an incredibly adaptable platform that can be personalized to address the unique requirements of businesses, regardless of their industry or scale.SF delivers an all-inclusive collection of CRM tools and functionalities that encompass a wide range of customer management aspects. These include lead management, opportunity tracking, contact management, analytics, reporting, and much more.

Cons

The platform comes with a significant learning curve, which means that users, especially those who are new to CRM systems, may need time and training to fully grasp and utilize its capabilities.

Mark
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Salesforce

Reviewed on 6/10/2023

Pros

The platform is used daily and does the job for us

Cons

Nothing to say that is negative about this

Joy
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Data entry and output is the best

Reviewed on 3/10/2023

It is a critical component of our sub-grant. Information is secure and off our local server. Easy...

It is a critical component of our sub-grant. Information is secure and off our local server. Easy to input data but difficult to build reports

Pros

fillable forms with drop down boxes allow easy and quick data input

Cons

Not easy to filter or search, or build reports

Ryan
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Slow but gets the job done

Reviewed on 17/8/2023

Pros

the workflow and the customization available

Cons

the platform is slow and clunky but once you get past that its a good platform

Patrick
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Glitchy, difficult to use

Reviewed on 2/8/2023

Pros

Reporting features are a big deal to us and Salesforce is good at this

Cons

High cost, low user friendliness. Difficult to use and customize.

Rod
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce

Reviewed on 22/6/2023

Pros

Ease of access and use. If Data is present in a field it can be reported on.

Cons

Nothing really, the platform is extremely intuitive and enjoyable to work with.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good

Reviewed on 19/8/2023

Pros

Salesforce was the first CRM platform that I used as a professional. I have used many since but I have to say that Salesforce is one of the best in terms of features and reliability. I have recommended it to colleagues as a safe option as it seems to 'just work' and is easy to pick up

Cons

I found merging contacts and tickets a bit tricky on salesforce

Daryl Edwine
Daryl Edwine
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The essential customer relationship management platform for your business

Reviewed on 26/3/2023

Pros

Ease of use: Salesforce is easy to use and offers an intuitive interface that allows users to navigate the system easily.Customisation: Salesforce provides advanced customisation, allowing companies to create CRM solutions tailored to their specific needs.Mobility: Salesforce offers robust mobile capabilities, allowing users to access their CRM from anywhere.Collaboration: Salesforce enables users to collaborate effectively in real time, allowing teams to work together to solve problemsReporting and analytics: Salesforce offers powerful reporting and analytics capabilities that allow companies to track and analyse the performance of their businessIntegration: Salesforce can be integrated with many other enterprise systems, allowing companies to use Salesforce with other applications they already use

Cons

Cost: Salesforce can be expensive for small businesses or startups, especially for advanced features such as supply chain management and production management.Complexity: The Salesforce platform can be complex to use and set up, requiring extensive training for users. This can also lead to additional costs for the business.

Lauren
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pipeline Management

Reviewed on 8/6/2023

Pros

The ability to track leads and management my pipeline

Cons

There seems to be an abundance of places where the same information needs to be input

Amy
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Perfect Tool

Reviewed on 8/6/2023

Pros

Like having all customer information in one place. Like seeing all emails that go to customers right in their account.

Cons

The time to load/log in each day is very long.