Slack Reviews
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23364 Reviews
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I sometimes wonder how collaboration worked before Slack
Reviewed on 13/11/2020
I find it hard to remember life before Slack. We all worked in a single open plan office but, like...
I find it hard to remember life before Slack. We all worked in a single open plan office but, like most offices, still communicated predominantly from our desks. Our go to IM tool was Skype and it was an easy way for conversations to get siloed. Slack brought those conversations out into the open, made them discoverable and brought in automations to make them richer. If you're debating whether to use Skype or Slack there really is no contest. I'd also suggest it outperforms Teams and other competing collaboration and instant messaging tools for it's deep integrations.
Pros
Real-time instant messaging, file sharing and integrations with key apps that automate important proceses mean a high percentage of tasks can be managed all in one place.
Cons
Threads are often difficult to keep track of. Slack has done its best to elevate Threads but I still find myself missing things when people don't @ mention me.
Alternatives Considered
Microsoft TeamsReasons for Choosing Slack
Skype made conversations difficult to discover and groups were transient forcing you to recreate those groups over and over again. It also had no integrations and automations of value to us.Reasons for Switching to Slack
Better integrations, better interface, more automations, better suited to a creative/tech environment- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Strong points but staying behind supporting fun/direct interactions
Reviewed on 7/8/2024
It is reliable, consistent but not so "fun", the company I worked for has started to use Gather to...
It is reliable, consistent but not so "fun", the company I worked for has started to use Gather to make our home office interactions feel more personal. As you need to move to another person's desk and interact with them or see if they are talking to someone else. In slack you can see they are in a huddle or busy with a Google Meet but when off you can chat with them but need to wait for that person to read you and answer instead of just being able to talk to to them without "ringing".
Pros
I can set up channels that will remain fixed instead of chats that get lost in between all the chats. I like that I can star chats and channels to reach them easily.
Cons
When I start a huddle, the call window gets lost or is small, and when I make it wider, it doesn't pop up immediately in the front and I have to look for it between all my open windows. Also, I didn't get the lists feature , I have no idea what is the value of it for me as a product manager that uses Jira.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Slack is essentially advanced texting for business users
Reviewed on 9/7/2020
I started using Slack because my client required it. I find that it cuts down on my email...
I started using Slack because my client required it. I find that it cuts down on my email dependence but I'm often frustrated when attempting to compose a message without standard elements such as tables, inline images, etcetrera.
Pros
I like the ability to stay in touch with our users via whatever device I'm currently using. For example, I can respond from my home computer, tablet, work computer or via my phone.
I especially like the ability to be notified of a new message via my phone where I can read the message on the phone but can step over to my laptop to reply.
I also appreciate the ability to add an email thread to a Slack Channel by simply adding a slack email address (each channel has a unique email address) to the CC field when I reply.
Cons
The biggest con for me is the extremely limited amount of formatting available to Slack messages. I can make a font bold and add links to files/images but I really miss the rich text features many similar apps provide.
It's also frustrating to need to keep typing adding the user name(s) when I'm responding to a message. I'm assuming that this is by design but it would really be nice to be able to "Reply All" to a conversation thread.
The desktop Slack application (running on Windows 10 Pro) has a "clunky" feel to it. It's written with a framework that allows the Slack developers to write HTML and JavaScript code that is essentially compiled into a Windows application and it definitely shows. Something as simple as selecting text is counter-intuitive (until you realize that it's essentially a web page mascaraing as a Windows application.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very Reliable and Quick way to Communicate
Reviewed on 4/7/2024
Overall my experience with Slack has been trouble free,I love Slack's experience for the 2years I...
Overall my experience with Slack has been trouble free,I love Slack's experience for the 2years I have been using it.
Pros
I like the intuitive interface,real time messaging,its robust intergration and organized channels which helps boost productivity and collaboration.
Cons
The feature of adding screenshot in edit mode doesn't work I would like that to be addressed.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Decent tool for communication withing small teams
Reviewed on 14/8/2024
For small teams - it's a perfect, free tool that's easy to use. I would certainly recommend it.
For small teams - it's a perfect, free tool that's easy to use. I would certainly recommend it.
Pros
I like the overall design, but also the fact that you can create multiple workspaces to use simultaneously.
Cons
Paid version is too expensive and doesn't offer that much better experience.
Reasons for Switching to Slack
Most of teammates already used it before.- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Slack - an ironically tight package.
Reviewed on 29/8/2024
Enjoyable to use; I can't help feeling you might use Slack more for personal events like weddings,...
Enjoyable to use; I can't help feeling you might use Slack more for personal events like weddings, parties etc, where reliance on MS Office isn't necessarily there. It looks good, works smoothly and is supported on all sorts of devices as you'd expect.
Pros
Handy messaging formats, useful group feature and channels, which feels familiar and crosses over into what you'd expect from MS Teams or similar. Graphic interface is more attractive than Teams and both app and desktop version are slick to use. AI feature looks very useful (although personally haven't used this). Does exactly what you'd expect a collaboration and productivity app to do, well.
Cons
Ultimately, difficult to fully integrate alongside MS Office packages (which let's be honest, most firms will rely on), when MS Teams does a very, very similar job. Ultimately, Slack's independence holds it back in this regards because in real terms, you'd be hard pushed to use it over Teams.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Useful Team messaging system
Reviewed on 27/8/2024
Very useful for team management or for private managerial chats
Very useful for team management or for private managerial chats
Pros
Easy to add channels, easy to private message, very clean ui
Cons
Notifications could be more simplified and easier.
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Improving our Team Communication
Reviewed on 19/9/2024
My overall experience with Slack has been excellent. It’s a great tool for staying connected and...
My overall experience with Slack has been excellent. It’s a great tool for staying connected and keeping team communication organized. The platform is easy to use.
Pros
What I like most about Slack is how easy it is to navigate and stay organized. The channel-based setup keeps conversations focused. It’s a fantastic tool for team communication and collaboration.
Cons
I haven’t encountered any significant issues with Slack so far. It’s been reliable and meets all of our team’s communication needs.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Slack for the WIN!
Reviewed on 27/8/2024
I have had an excellent experience using Slack. The interface is user-friendly, and it has...
I have had an excellent experience using Slack. The interface is user-friendly, and it has significantly improved communication and collaboration within our team.
Pros
Slack provides various communication options, such as text-based channels, audio, and video. You can utilize emoji for quick approvals, conduct polls for swift decisions, and engage in video calls to share your screen.
Cons
Receiving an excessive number of notifications from Slack throughout the day, including general messages, mentions, and other alerts, can lead to a feeling of being overwhelmed and can disrupt your focus and productivity.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Slack's Software Rocks.
Reviewed on 11/8/2024
Pros
I like the variety of features that Slack offers such as Huddles,Canvases,Lists and Channels.Slack'spoeerfull search functionality makes it easy to find past conversations and shared files ensuring nothing gets a lot.
Cons
So far so good I like the customization options for notifications which helps manage distractions allowing me to stay focused on my work while staying connected with the team.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great team communication tool
Reviewed on 22/5/2019
Slack is honestly the best tool for team collaboration. You can communicate via voice or text with...
Slack is honestly the best tool for team collaboration. You can communicate via voice or text with your coworker or friends from the browser, desktop or phone and it's reliable a lot. The messages are there and so are the files shared. Also same with the chat rooms.
Pros
I like Slack. I have been using it for aprox 4 years now. It's simple and it get's the job done. You can add extensions like JIRA, Google Drive, DropBox and so on. Basically slack you can have different rooms for different teams (you can manage the members per room or invite) and you can also have private chat conversations with other people. It's basically a chat server for your company or organization. The mobile app is awesome, the desktop app is fine and you can also use Slack on the browser. The free tier is good if you have a small team, now if you message a lot there's like a 10,000 message limit for the history so if you want to get the best deal, you'll need to pay. Same for the file sharing, there's a limit but it works super good.
Cons
Honestly Slack is great, but with the time, it's become stagnant. A lot of other platforms are providing features that are more robust and free. For instance, Discord, even if it is for gaming, it does everything Slack does and better. Even the desktop sharing is better. I wish Slack just kind of moved out of the stagnant position they are right now and innovate a bit more or refresh their app, but hopefully they don't break it, because it works fine as well.
Alternatives Considered
Microsoft TeamsReasons for Switching to Slack
I initially started with it, before Discord even got better, the thing is, we are so integrated with Slack at the moment, we wish Discord could just add extensions but they have bots. so they're almost there.- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great team messaging application
Reviewed on 12/11/2019
Overall experience has been great. All the features work as intended. We have never had people miss...
Overall experience has been great. All the features work as intended. We have never had people miss notifications, fail to send attachments, not able to logon etc... All issues we have had with MS Teams.
Pros
It is very easy to use. Appealing graphical interface. Many integrations with other apps. Easy to use features. Shortcuts make work quick, as well as the slash commands. Easy to navigate, create channels (public or private) and customize for your team.
Cons
The cost is high. Our company has the paid version of slack, which is a great product. However, since we are using O365, teams is included for *free*. It was hard to justify keeping Slack as a paid product when we have another solution available. Keep in mind, teams is a sub par replacement.
Alternatives Considered
Microsoft TeamsReasons for Switching to Slack
It works when it needs to. The interface is user friendly. You can set private channels within a team. Very easy to customize. The App integrations work well. You can have multiple workspaces within the same app. I can switch between personal and business with the click of a button. The keyboard shortcuts and overall design make it easy to operate.- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best chat and communication tool for teams
Reviewed on 3/2/2020
Its great when everyone is in a single location and you can just walk up and ask your questions...
Its great when everyone is in a single location and you can just walk up and ask your questions face-to-face. This isn't the case for most of us anymore as we are working with remote teams and different schedules. Slack has made communication almost as efficient as face to face. You can even reach people on their mobile devices after hours if needed. The ability to connect all of this communication with many of our other products and services just makes it even better.
Pros
The interface is the best we have used and is easy to navigate and understand. Channels make a lot of sense and everyone using Slack seems to understand how they work. Tagging others in a conversation is a great way of calling attention to the specific people who need to see a message. Integrations work well and there are already a lot of them but making custom integrations is also easy.
Cons
I wish there was some better way of organizing tons of channels. This is probably not a big deal in most places and you can hide everything but the channels that you want to see but some better hierarchy like folders or something like this would be great.
Alternatives Considered
Microsoft TeamsReasons for Choosing Slack
The product was being phased out and it was poorly used in our teams.Reasons for Switching to Slack
We like Slack's more independent brand and the overall design feels powerful and light at the same time.- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The Gold Standard For Workplace Communication
Reviewed on 21/7/2020
We have employees all over the world so Slack is our hub for communication. We use it to have...
We have employees all over the world so Slack is our hub for communication. We use it to have conversations, post announcements, and brainstorm ideas. It can also launch video conferences with excellent annotation features which makes it easy to share ideas about a document or piece of code.
Pros
It is extremely easy to use, there are many bots and tools to customize your workspace, and the actual communication tools are superior to the ones offered by Google and Microsoft. For example, the ability to thread conversations, easily set reminders about messages, and other subtle things add up to a much better communication system.
Cons
I have experienced no major negatives as a user of the product. Depending on the number of users in your organization, the monthly cost will start to add up but I think this is similar to their competitors unless you're already paying them for other services that include something like Microsoft Teams, for example.
Reasons for Choosing Slack
Flowdock was actually a high quality product and the best competitor to Slack that I've tried, but Slack became much more popular and started to have better integrations with other third party services. At this point, Slack has become synonymous with workplace communication software in the same way that Zoom has for workplace video chat.Switched From
ValueOpsReasons for Switching to Slack
Slack has better usability than Microsoft Teams and Google Meet. Users inside the company mostly preferred to use Slack even when multiple options were available. The threading functionality is particularly useful. Flowdock actually does conversation threading the best of all the products, but its a smaller player at this point so is probably not considered as often.- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great communication tool
Reviewed on 1/12/2020
We have loved it. It has become the primary (almost exclusive) means of intra-department communicati...
We have loved it. It has become the primary (almost exclusive) means of intra-department communication for our IT team.
Pros
I love pretty much everything about Slack. I love the ability to easily create new private and public channels; the ability to create conversation threads; the ability to pin comments; the huge selection of app integrations; the customizable Slackbot responses (we have had a lot of fun with this one); dark mode; the ability to quickly and easily share files with other members of the Slack workspace; the awesome Slack call feature; the ability to quickly access multiple Slack workspaces by adding them to the left sidebar; the native rich-text editor for enriching comments (including the code block option, which has been hugely useful for us); and the ease of management.
We have found Slack to be a tremendously useful communication and collaboration tool for our organization.
Cons
I don't have a lot of complaints about Slack. One small annoyance is the truncated "Direct messages" list on the left side. This list displays team members to whom you have recently sent a direct message. However, it would be more useful if it was just a scrolling list of ALL team members (alphabetized), maybe even with a quick search box at the top, so you could quickly send a direct message to anyone on the team, and not just those with whom you have had a recent direct message conversation.
That's really it in terms of cons. It is a great tool that has become indispensable for us.
Alternatives Considered
Google MeetReasons for Switching to Slack
It just seemed to be a much more robust solution, with a vast set of features that we love, such as the ability to tie into other applications we use. Also, the interface is much more intuitive, and communication feels more efficient.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Slack is a mainstay for my inter-connected teams and communities!
Reviewed on 17/8/2022
Pros
Slack is hands down my favorite way to keep productive up, communication lines between teams clear and more concise, and as a way of messaging back and forth in a pretty straight-forward, not super distracting way.
Cons
There is not really a complaint I can think of in regards to Slack. I have never had a real issue with it in my 8+ years of using the application.
Reasons for Choosing Slack
Microsoft's product did not even compare to the ease-of-use and clarity, brevity of implementation and start-up.... Slack is just way easier to use and more people I have worked with and currently with work still enjoy it/rely on it for day-to-day communication and project update needs. ESPECIALLY in a newly, mostly remote work environment!Switched From
Microsoft Viva Engage- Industry: Graphic Design
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Slack Review
Reviewed on 1/9/2022
Slack has been a go-to team meeting and chat platform at different positions and also during...
Slack has been a go-to team meeting and chat platform at different positions and also during communal club spaces for organizations, such as the graphic design organization AIGA, which I frequent within my local design community. I haven't had any major issues with it thus far ans can easily recommend it. Being a business-focused chat space it also does not have silly loading messages like Discord which I've also used and which also worked well, but felt a bit unprofessional at times.
Pros
Slack is an easy to navigate, light on hardware platform to facilitate teamwork. You won't need a top of the line computer to run it so even in remote work conditions you will reliably have it available. There are not excessive features to get lost in or particular issues finding your team meetings constantly, a code to the overall Slack channel is sufficent.
As opposed to other productsused for video conferences such as Zoom, everything is built in on Slack for "one stop shopping" using the program. It allows for image uploads and other useful tools such as split channels for specific tasks like designating a set of crew members to a task in a server,
Cons
The user interface is readable but slightly bland with the entire white color scheme. It's not strictly necessary but it can be difficult to only look at that color scheme for when you use it, other programs like Discord have variability.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Slack: Transforming Team Collaboration in the Modern Workplace
Reviewed on 26/6/2023
I must say, I've had an incredible experience using Slack! The interface is so easy to use, and...
I must say, I've had an incredible experience using Slack! The interface is so easy to use, and with all the collaboration tools and integrations, it's definitely improved our team's productivity. And let's not forget about the security features - they're top-notch! Honestly, Slack has completely changed the game for us. Communication is effortless and teamwork is seamless. If you're looking to boost collaboration within your team and streamline your workflows, I highly recommend giving Slack a try!
Pros
Slack has revolutionized team collaboration with seamless communication, organized information management, intuitive collaboration features, and powerful integrations. The ability to customize notifications and the accessibility provided by the mobile app further enhance the overall user experience. As a user, I am impressed by how Slack has transformed how my team communicates and works together, boosting productivity, efficiency, and overall success.
Cons
Despite its numerous strengths, Slack does have a few areas that could be further optimized. The learning curve, notification management, file organization, and search functionality are aspects that I found to be slightly challenging. However, it's important to note that these limitations are relatively minor compared to the overall value and benefits Slack brings to team collaboration. With its ongoing updates and commitment to user feedback, Slack has the potential to address these concerns and continue to evolve as a leading collaboration platform.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ultimate place for communication strengthening our Business style
Reviewed on 11/12/2018
High Availability: it provides multiple modes of the communications. we can setup channels for the...
High Availability: it provides multiple modes of the communications. we can setup channels for the specific topics send messages directly to one and many at same time
search function: one place we can search all the required apps rather than nesting in different tools
Ability to share emoji making the communication funny and attractive.
Best UI and all the required apps at one place
Pros
This slack is great for real time group discussions and it has large varieties of the integrations which includes different varieties like Google drive and it has capabilities to include large number of people to communicate at same time. Almost all the big and small organisations are utilizing in expanding their business strategies and productivity. The best of slack is it has an option of the private chat group where only the authorized and permitted members can join and have secure communication. Slack has large variety of the options like snippet exchange file exchange and we can easily create slack bots for our communication with all the elegant features. it sends the push notifications to mobile if it founds message is unread for lot amount of time. I recommend for all the companies to utilize and expand growth in business slack will be best tool it is easy simple secure and with less cost.
Cons
The least of this software is there is no calendar which is what we are expecting in the next upgrade a part from that there is no voice call features to communicate. Looking for the preview options in the slack as every time the files need to be downloaded from slack a part from that if there is a preview option the file can be made with pdf this could be much more helpful
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Slack Must Be the Most Useful Communication Tool of the Modern Era!
Reviewed on 14/4/2019
Slack has allowed me to improve work relationships and provided a bridge to access different...
Slack has allowed me to improve work relationships and provided a bridge to access different organizations in the same place, from freelance to more traditional enterprises. It has also been extremely helpful to communicate with fellow students at one university, as this is the chosen tool for all generic communications. Because it makes it easy to share code, images and videos either directly on the platform or through third-party services like Google Drive and Dropbox, it has enabled our teams to work more effectively and gather resources in one central spot. And because the search function is quick and offers different filters to narrow down the results to specific channels or members, it's easy to find what you are looking for. It has worked incredibly well for groups of hundreds of people connected at once with perfect synchronicity. Having the ability to stay updated on the fly thanks to the mobile application is also a great advantage that comes in handy more than once.
Pros
I really enjoy how flexible Slack allows you to be by creating any number of channels you may need to break down conversations per topic. Beyond having the ability to create and join channels based on your needs, the feature to star items is particularly helpful when you are on the go and want to come back to a specific point in time quickly. It is easily accessible with just one click (or tap on mobile) and makes it easy to remember key conversations that are happening. Slack also integrates brilliantly public conversations and what's called "direct messages", enabling you to have private conversations with any member within the organization, hence avoiding the need to use an additional platform for this specific purpose. There is also a neat and practical solution brought by Slack apps, which add even more features including the ability to share polls with Polly, integrate with GitHub, share files stored on Google Drive and Dropbox, which are the apps that we use the most. Being able to control notifications precisely, automatically snoozing them when you are unavailable, makes for a more peaceful experience when dealing with hundreds of members. There are also other features that make you life better, such as the many keyboard shortcuts and the built-in commands you can fire up directly from the reply area, including formatting options and interactions with Slack apps.
Cons
On the down side, I have found it somewhat confusing to get to set up Slack within other services through their API, for instance to connect Slack on GitHub. Although the reply area is feature-rich, some functions like text formatting could be more intuitive. For example, you don't get to see live if your text will be bold or italic. Slackbot is useful to ask simple questions, but many times it will provide answers that are too simple and could easily be improved. Once again on formatting, Slackbot doesn't explain how to format "code" snippets in-line or even on multiple lines. Many hidden features can only be found by looking online in the "Help Center" or by trial and error, which is not as practical as being able to ask questions directly to Slackbot which should be able to handle those requests. I have also found the desktop application to simply be an exact replica of the web application. Apart from the fact that it adds a little Slack icon in the notification bar, I find it even less intuitive to use than the web application, as it requires to open a new tab in the web browser to sign in. By not being completely independent from a web browser, it basically just results in having a separate web browser that can only handle one tab, which makes it rather inconvenient, especially considering that notifications are well integrated in the web version and that you can "pin" tabs in most web browsers to keep Slack one single click or keyboard shortcut away.
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Awesome for team collaboration
Reviewed on 27/7/2019
Pros
Slack is the a wonderful platform for team communication and collaboration. It is very easy to organize by having different channels for chats about different topics, and then even different threads within chats. The learning curve is small for the basics, and then there are a lot of extra features you can add to customize your experience. For instance, Slackbot can be very helpful since you can program it to deliver a string of text or a link anytime somebody mentions a certain key word. So in the heat of a competition, if someone needs access to a document fast, you can have it set up to provide that document instantly with just a keyword. You can also easily share files, videos, and photos within Slack, and integrate it with other apps like Twitter and Google Docs. Important posts and files can be pinned to channels or starred for easier reference later. I quickly found Slack to be an essential part of team communication and collaboration.
Cons
The free version will only show you the last 10,000 messages. I'm fine with having limits on how many MBs of storage per which plan you are on, but you should still have access to all of your content regardless of whether you opt for free or paid. A lot of people (including me) use Slack for non-business related team communication, and we don't have a budget for the high price Slack asks for it's paid plans. There needs to be either a low-cost-per-user version with just a few more features like unlimited messages, or just add unlimited messages to the free version.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
An extensive chatroom: ending useless email discussions
Reviewed on 4/12/2019
Overall, this is an easy and helpful chatroom for your work. It stops your emails from piling up,...
Overall, this is an easy and helpful chatroom for your work. It stops your emails from piling up, and you can ignore back-and-forth conversations with coworkers that would have clogged your email otherwise. It leaves room for both work and play related conversations, and the instant messaging feature is extremely helpful.
I can send links or attachments in the chat without trying to text from my phone or send an awkward,informal email. I can instantly communicate to my coworkers! And in a day and age of emoji's, I don't feel guilty about adding "haha" or "smiley emoji" in my Slack message. It all feels informal and quick, so why bother with the prestigious voice of an email?
Slack is fun for me, which is why I favor it over other communication styles. It also allows you to download an app where you can send messages via. your phone. It helps you ask questions on the go without needing to give your personal cell number to a coworker you might not want to have it... Very helpful.
I would recommend this product.
Pros
Have you ever been annoyed by your email inbox filling up with a conversation between coworkers? You get all the notifications piling up in your inbox, and you're wondering if you will have time to filter through the parts of the conversation that matter. Well! Look no further, because IF you can convince all your staff to use slack, it significantly decreases email chatter (which I found to be a huge relief)!
At my work, I can have instant messaging with any staff. I use the desktop version, so the notifications pop up at the bottom of my screen- allowing me to preview the message.
We even have a section called "just for fun" where we can add any tidbits we find interesting to a separate channel. It keeps up workforce morale without distracting from any tasks.
Also, it allows me to filter important questions from unimportant questions. If my coworkers have an urgent matter, they will come to my door. If it isn't urgent, they will slack me.
On a side note, I love that you can add gifs to your conversation. It keeps things lighthearted and entertaining.
Cons
Our team uses Asana, which doesn't have a chat feature, and I was hoping to make Slack that chat feature . You can add the app of Asana to Slack, but it isn't as intuitive to use. Sometimes the commands get confusing. There is a lot of " / asana " and you have to send the message before you can see the options of a result. It makes me paranoid that every time I send a message, they are getting backslashes everywhere! But those complications only come when you install apps to Slack. Everything else is intuitive and easy to use.
- Industry: Online Media
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
THE digital tool for team communication
Reviewed on 11/5/2021
Pros
I think that, these days, Slack is among the most popular picks for teams that would like to work remotely, for instance.
So, through Slack, teams get a sort of a centralized digital hub where they can gather and exchange value and info.
I'm a fan of the ability, that nowadays, Slack gives to its users, of being able to host call straight from Slack. No worries about third-party platforms working with Slack, you can use the platform's own technology to communicate with the members of your team, video calls included.
Plus, the smartphone app enables you to work, access your Slack channels and interact with people from anywhere.
And lastly, I'm a big fan of the Apps integrations that can be used with Slack. Would you like for your Slack channel to do something you can't do right now?
There's probably a Slack app for that.
Are you looking for a better way to use Slack in combination with a project management tool you use?
It's doable, and so is providing customer support by connecting your customer service tool to Slack.
Cons
I'm probably not the first to say this but, when it comes to Slack notifications, there must be a better way to control them.
Think about having a very engaged Slack space with several channels... and each channel received and keeps receiving a notification after the other. It can be disruptive and distracting, and I think it's something that Slack should address and change as soon as they can so that users don't get "bombarded" by a ton of notifications.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Slack is excellent and I think it should be used by every business
Reviewed on 11/6/2022
Mostly for quick and efficient communication across teams and with colleagues in other countries. I...
Mostly for quick and efficient communication across teams and with colleagues in other countries. I also use it frequently for managing access to my Google Drive, for managing cross-team projects through Google Drive, for tracking Jira tickets and updates and much more. We use it for team meetings, sharing each other's screens when required. We also use it for cross-team discussion about issues and to create a history of previous issues and collaboration that is easy to check.
Pros
So many things: firstly, how quick and easy it is to communicate across teams and countries within my organisation. It is so much faster than sending an email and so much easier to attach documents, manage document access, and more. It's really quick to search for a specific issue across slack channels. It's great to be able to make new channels about specific issues and to be able to tag colleagues in those channels. It's really well-integrated into my google drive which makes my life so much easier. I like that you can grant access to a document simply by posting a link to it in a channel, rather than manually granting everyone access. I like being able to send myself messages as reminders. I like being able to call people through it. I like being able to reply in thread. It creates a great and easy-to-access record of all sorts of issues and collaborations, in a way that is far more streamlined than through email. I like being able to add colleagues to channels when required. It is great for managing Jira tickets. I also like being able to quote messages. Slack is brilliant!
Cons
Just some small things: it would be nice to get a proper notification when something is posted in select channels. Currently I only get notified if I'm tagged in a message in a channel, and when I'm working it's difficult to constantly keep an eye on the channels to see if there's an important message that I haven't been tagged in. I also find it annoying that if I make a group chat, all previous messages disappear if I add someone new. When I message myself for notes, I find it frustrating that the messages aren't more clearly separated - it becomes quite a mess in there. I would like to get a notification every time someone posts in a thread I've posted in - this doesn't seem to always happen. Finally, I would like the emojis to be easier to type, rather than having to open up the emojis every time I want to add one, it would be nice if it were easier to add two at once.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
A firm favorite to help your business thrive
Reviewed on 4/12/2019
I've been using Slack since early days ...it's amazing. I love that the developers pledged to keep...
I've been using Slack since early days ...it's amazing. I love that the developers pledged to keep the free plan available, to help startups and small businesses – and that the new owners are honoring that pledge.
I have enjoyed creating accounts for a number of my clients over the years. It's great that all our conversations are in one place, sorted by category and that conversations can be exported.
As a member of several workspaces I love being able to navigate between them so easily.
Finally, it's a real boon to have a robust search facility to locate snippets of text or shared documents that would have been hard to find on other platforms.
Pros
Slack is the only communication app that I always have open, no matter what.
What I like most is the fantastic UI. The design is great "out of the box", but the real bonus is being able to customize it with your logo and brand color palette.
I love being able to set up an account for a client and give them a color link that applies their branding to their desktop app with one click.
Cons
Navigating set up and preferences is clunky. Some features are hard to find, especially the custom branding, which is a shame as it's such a lovely feature. Once you find the right page, the process is a cinch!
To change the colors: click on the tiny arrow to the right of the workspace name to get the dropdown menu. Choose "Preferences", NOT "Customize Slack" (that opens up a web page where you can load your own icons etc).
In the preference menu select "Themes". Scroll down to the bottom to access the custom feature, where you can enter the exact Hex color references or pick colors you fancy. (Pay attention to contrast of text against background). Copy the line of code from the box to share the same values with others on your team (just paste it into a message). All they need to do is click on it to apply the colors to their desktop app.