Lightspeed POS Reviews

Ease of alteration and basic use for staff

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

This is a very easy POS to use, all cloud based so access at any time is a cinch! for a newby in hospitality without any experience setting up a point of sale its been a relatively simple task. The access to support staff is very good however expended communication hours would be a benefit for the busy people who work on this stuff at night time.

Haven't come across any yet! if there is one thing so for it's integrating add on's, seems to be a little confusing! but i'm sure that is largely due to my inexperience.

Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that!
Easy to update and maintain.

a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.

Production printing and cloud operation

Needs a cash-out facility

i like the flexibility and ease of the functionality

i would like afterpay or zip pay to be available. i feel like we are loosing a lot of business because these arent available.

It is an easy to understand system that a no technical background person can set it up easily.
Its features are well thought out which easily enhance the confidence of any front counter staff that use them for the first time.

Every software has its weaknesses, however, it seems that improvements (new releases) are consistent. That helps in this face paced hospitality industry.

Ease of Use
User Interface
Webinars & Customer Support

Reporting is limited.
Don't like that you have to assigned a printer to each new product

user-friendly, low cost.

functionality limiting e.g. stock control, transfers between entities, reporting. But then, great system for us to start with at least. Had been very reliable other than around 2:30 pm, when it does not allow us to run reports.

The software is so easy to use and the support of customer service was invaluable when starting out

There has been no cons of the program, spend the time when setting it up and it works great

Easy to setup. Zero Setup fees, sooooo easy to use!
Called them up several times on setup and immediately received help.

Portability and ease of use. Connectivity and of course you guys, where would we be w out u! Well I could go on forever but u guys never disappoint !

Simple and easy to use and any one can used in short time.

If i can to organize my product in my way.

Ease of use

Our slow ipad

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Overcomes the issue of staff not being able to read or do any math.
Provides multiple copies of invoices so that service can easily be tracked.
Allows lots of options to modify products which gives each client an individual experience.

Takes ages to set up if you have hundreds of products and options......but it is worth doing.

It interfaced with our existing Albert and IT setup at the Cafe. Our staff quickly adapted to new methods for operating and recording sales. The interface is reasonably intuitive and the videos help with any learning gaps.

Some of issues that irked me.
1. There is no way to test workflow (options, etc) in a test mode. So you do everything in a live environment (and constantly have to swap to POS and back to test). So you can end up with 'false' sales figures, and incorrectly recorded refunds, or deleted sales. From the back office it would be good to 'test' new products setup before making them active.
2. There is no way to adjust a reconciliation if it is incorrectly entered.
3. The next price points are not attractive for small businesses to step up.

visual aid

freezing at times

Simple Setup, Easy to train staff to use. Staff were familiar with the software and were happy to jump in and take orders at busy times. Instant reports are really great!

Cloud based software will always let you down when you're flat out busy. Murphy's Law! Maybe some way to operate and upload at the end of each day would be an answer.