Lightspeed POS Reviews

Great POS system for small retailers

Reviewed on 24/5/2021

I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a home/gift shop. It's served us well in both settings. All our employees have been able to use the system without difficulty and the analytics have given us an advantage in managing operations.

Great system

Reviewed on 28/9/2018

Too Much Work

Reviewed on 3/6/2021

Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended up being a massive waste of resources.

Absolutely fantastic product, team, and set up.

Reviewed on 14/2/2017

While originally using a completely outdated and problematic POS system, we were put in touch with the team at Kounta. They were explained as being the most genuine team in the business, but always on hand to help and with a system which really spoke for itself.

Not only was the recommendation totally correct, I am now the one spreading the word of just how simple the transition was, and how happy we are with the product.

Not only is it a really easy system to set up and organise, especially with the helpful team over at Tech Panty - a shout out to Andy who is such a 'yes-man' and always on the problem solving case - , we were completely changed over on such a tight time limit with absolutely no stress from our end.

We've been up and running for a few weeks now, and staff members who were completely dedicated to the old systems are now totally sold on the new system Kounta has provided. It is an easy system to set up, use on a day to day basis and fills all of the reporting tick boxes you can have.

The fact that these teams have worked in hospitality really shows through the product; it's set up like it has been trialed for a number of years with all issues that could have arisen already ironed out.

10/10.

Kounta for Cafe Use

Reviewed on 12/3/2017

We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate.

The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed.

Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

Reviewed on 4/4/2018

Count on Kounta

Reviewed on 5/4/2017

Kounta is the best point of sale.
I have set up five different POS systems since 2000 and Kounta is by far the best and most flexible.
Our business could not have grown as quickly, successfully or efficiently without it.
Absolutely love the production printing set up. Nothing compares.
Team this with Tyro EFTPOS and it's a total winner for fast bar service.

Works well and very simple to use.

Reviewed on 9/7/2018

Ease of use. Good reporting.

The best customer service and support I have experienced!

Reviewed on 11/2/2019

I am new to the hospitality industry and there is so much to learn and I need to learn fast. Kounta's excellent customer service and support has helped me tremendously to streamline my sales and to look professional. With so much to learn in the beginning, it was comforting to have a friendly voice always on the other side of the phone to assist me , and all the staff at Kounta have always been very patient with me (when I don't understand). Service like this is rare, and I absolutely appreciate it. I will always be loyal to this Company and will recommend it to everyone. Kounta has a fantastic product and they have the support to match it in order for you to utilize your products to the fullest and get value for your money. Thank you for a great product but even greater customer service and support!

Terrible Integration with XERO

Reviewed on 17/7/2018

We love kounta!

Reviewed on 25/2/2017

Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and we find the reports and sales by information invaluable!

This is my first experience with a could based system. Very happy so far.

Reviewed on 27/2/2018

Great POS system for all to use

Reviewed on 17/2/2017

As our venue is a social enterprise employing people with a disability and or mental health issue, we require a user-friendly POS that can assist with Literacy and numeracy while being an overall easy to use system.

Kounta is perfect for what we required.

Thanks Kounta

Absolutely easy to use, friendly and fast service

Reviewed on 19/3/2018

Kounta is by far the best software i have used.

Reviewed on 9/3/2017

Simple, functional, easy for any age to use, amazing features. I find Kounta really easy to use and they have simplified it enough for my mum to use as well. she isn't overly tech savvy!

Great software for small businesses

Reviewed on 19/2/2017

Reliable, easy to set up software. Kounta has helped my small business grow through freeing up my time thanks to an easy to use point of sale and inventory system.

Exactly what we were hoping for

Reviewed on 4/6/2018

Perfect POS

Reviewed on 14/4/2017

We have been using Kounta in our cafe for over 6 months and it is fantastic. Easy to edit, easy to use and cost effective. New staff tend to pick it up and are using it without much support within a few days.

The access to information is really good and the reporting tools are spot on.

Highly recommended!

Very Easy to Use and Set up

Reviewed on 7/10/2018

Buggy and lack of support

Reviewed on 7/9/2017

Worst POS system ever. I would give zero stars if I could.

Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released.

While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period.

Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register.

Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation.

If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it.

Kounta makes POS easy

Reviewed on 11/1/2018

New to KOUNTA

Reviewed on 20/12/2018

I have found the system easy to use and understand, the support is excellent and no question is a problem.
When we needed a solution to a question the support went and found the answer then helped us to install the solution.

Kounta - so easy to use

Reviewed on 10/3/2017

We switched to Kounta from another cloud based POS system around 6 months ago. We are very happy with change and glad we made the move. The support team are great and always get back to you. The reporting isn't as good as our old POS however the team are working on this to deliver a new level of reporting in the near future.

Kounta at The Top Shop Byron Bay

Reviewed on 3/2/2015

Moving from our clunky till system to anything new, we expected improvements. However Kounta totally exceeded all of our expectations and taken our super busy food venue to the next level. Our staff have been so enthusiastic to use the iPad based system and training them was very quick and easy. The Kounta interface is very easy to navigate and our staff are spending more time giving the customers quality personal service.
The combination Kounta on iPads, with the speed it delivers, work flow improvements, and awesome reporting, have all combined to great effect. We have seen capacity grow, and sales increase to levels we did not think we could achieve.

Easy to use and compatible with a lot of add-ons

Reviewed on 10/6/2018