Lightspeed POS Reviews

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Easy to use backed up by professional support. Conversion and training was excellent.

Consignment reporting requires a couple extra steps from my previous product.

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Overcomes the issue of staff not being able to read or do any math.
Provides multiple copies of invoices so that service can easily be tracked.
Allows lots of options to modify products which gives each client an individual experience.

Takes ages to set up if you have hundreds of products and options......but it is worth doing.

It interfaced with our existing Albert and IT setup at the Cafe. Our staff quickly adapted to new methods for operating and recording sales. The interface is reasonably intuitive and the videos help with any learning gaps.

Some of issues that irked me.
1. There is no way to test workflow (options, etc) in a test mode. So you do everything in a live environment (and constantly have to swap to POS and back to test). So you can end up with 'false' sales figures, and incorrectly recorded refunds, or deleted sales. From the back office it would be good to 'test' new products setup before making them active.
2. There is no way to adjust a reconciliation if it is incorrectly entered.
3. The next price points are not attractive for small businesses to step up.

visual aid

freezing at times

Simple Setup, Easy to train staff to use. Staff were familiar with the software and were happy to jump in and take orders at busy times. Instant reports are really great!

Cloud based software will always let you down when you're flat out busy. Murphy's Law! Maybe some way to operate and upload at the end of each day would be an answer.

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

The software is fine, it is a POS it doesn't do anything better than a server based 'traditional' system. The positives of KOUNTA are the tablet based interface, competitors such as IMPOS are too lazy to adapt the CRT system to tablet; the ease of instigating changes, the price; and importantly the support and expertise of the technical staff at KOUNTA .

There is an instability in the system ie the seeming loss of functions such as printing, and the delay in synchronising between tablets.

Simplicity of the features and simple pricing structure. We were able to view all the reports remotely.

Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.

Form, Function and ease of use

Can sometimes reload during transaction but it is very quick.

Data synchronicity of sales and inventory data. Ability to offer a smooth client experience when closing sales transactions in store.

Search functionality not strong enough to meet all the potential uses for search-ability within our code list. This is a factor of our unique category list which is much larger than the average hospitality client.

Ease of use, layout, nice looking, fast,

Disappointed with the reports. It really doesn't suit for restaurants that go past midnight. So "Today" in reports includes after midnight of yesterday and before midnight of today. It would be nice for the reports to reflect the times we open. 6:00pm till the end of the shift, which is really when you do takings at the end of the day

very straightforward and easy to use. It is compatible with Boppl, and bump it which makes much easier for the kitchen to process orders

The inventory is a bit complicated, we have to add all the ingredient for every dish, I don't know if there are better inventory management software in the market, this one is complicated.

Ease to set up and use, it’s perfect for a busy takeaway shop.

It could use some better printing options e.g. kitchen printing in shorthand rather than printing the buttons title.

Easy to use, adaptable in most situations. Any staff member should be able to use it especially on the visual side of things. Links to the accounting programs.

A few little enhancements would be nice to give the client and few extra reporting outcomes but I'm being a little picky.

Out of all the software and apps we use in our small business kounta has been the easiest and most supportive would definitely recommend.

That there is no uber eats add on yet!!!

Its very fast and easy to use

Nothing it's absolutely fantastic

24hr support is what i liked most about this software

When wifi fails in our premises there, Isn’t the possibility of using the software.

I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up.

very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems.

Ease of use...

NA

Bump screen feature .is quiet good as it reduces the need to print paper.If we can remove the need to print totally it will be brilliant.

That it still makes us print lot of dockets for different things whereas it should be reduced to bump screen.