Less Annoying CRM Reviews

Less Annoying CRM

4.8 (614)
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A simple CRM built just for small businesses

Overall rating

4.8 /5
(614)
Value for Money
4.9/5
Features
4.5/5
Ease of Use
4.9/5
Customer Support
4.9/5

97%
recommended this app
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614 Reviews

Kamlesh
Kamlesh
Overall rating
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Does what it says on the tin - With live support access

Reviewed on 9/5/2024

EXCELLENT. Very freindsly staff and great user interface - VERY customizable.

EXCELLENT. Very freindsly staff and great user interface - VERY customizable.

Pros

It is cost effective with human support, even for us based in the UK.

Cons

I am just missing some automation, but I understand why they can't offer it - as they need to keep things simple.

Deniz Nur
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

100% What it says on the label

Reviewed on 4/11/2023

We're very satisfied with Less Annoying CRM. We have a very small sales team and I think it fits...

We're very satisfied with Less Annoying CRM. We have a very small sales team and I think it fits perfectly because it's priced a lot lower than most CRMs, it was easy to set up, but at the same time it still has 95% of the features we wanted. It's saved our sales team maybe adozen hours each week from having to do everything manually, and it's contributed to our revenue from that side thanks to everything now being logged and done in a more systematic way.

Pros

It's a much simpler CRM solution than some of the other well-known ones out there. This meant that its setup took far less than it would've to set up a more complex CRM. But it also manages to maintain an impressive set of features lke automated workflows, email sequences, custom properties, etc.

Cons

It might be a problem if you're planning to quickly expand your sales team. It's only really designed for SMBs and small sales teams so you'd probably have to move over to a different tool once you're past a certain scale.

Alternatives Considered

Sage CRM and Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

We really needed something reasonably priced and easy to manage on the IT side, and the other two looked very complex and were unnecessarily expensive for the scale we wanted.
nigel
nigel
Overall rating
  • Industry: Glass, Ceramics & Concrete
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

does what is says on the tin.... but not much more

Reviewed on 27/6/2018

Pros

ease of use and simplicity are the key words here..... inexpensive and fairly intuitive, overall good Value for Money

Cons

There are very few integrations and it is a little clumsy to use. The format for recording noted doen't make it easy to read and it cannot take in inbound emials into clients records

Bruce
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Big Help

Reviewed on 30/8/2024

I have recommended this platform to the regular readers of my Substack publication. We all have too...

I have recommended this platform to the regular readers of my Substack publication. We all have too much on our plate to remember; Less Annoying helps me keep track of my priorities - even when I forget!

Pros

I like what comes with the platform. It is owned, managed, and run by people that are passionate about their product. More companies should take a page from their playbook.

Cons

It is easy to under utilize it. (Eight )

William
Overall rating
  • Industry: Animation
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM for small business

Reviewed on 21/2/2024

A friend described using Salesforce for my business as "using a 12-wheeler to move a one-bedroom...

A friend described using Salesforce for my business as "using a 12-wheeler to move a one-bedroom apartment." That's about right. Less Annoying was a far better fit for our needs - just sorry I didn't switch years ago.

Pros

It is inexpensive and easy to use. The support is out of this world.

Cons

Trying to move our Salesforce data was a bit frustrating. There was 10 years of information, way more than we needed, so it slowed things down a bit.

Derek
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use for a novice.

Reviewed on 23/10/2023

Excellent

Excellent

Pros

Easy to use, simple , effective and has totally organized my small business.

Cons

No negative experiences .I cannot complain as the tech team set everything up as I wanted.And I have not needed them since then.Simples

Alternatives Considered

Pipedrive

Reasons for Switching to Less Annoying CRM

Cheaper , easy to use and first class support from a human at no extra cost.
David
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest CRM to setup I've seen

Reviewed on 16/7/2024

It's been great. Pretty much everything we've ever asked for has eventually made it into LACRM, or...

It's been great. Pretty much everything we've ever asked for has eventually made it into LACRM, or they have had a viable work around that we were able to implement. We're about to try working with the API and getting LACRM to talk to our tracking software which DOES do pricing. We had hoped to only pay for one subscription to "do it all", but LACRM is inexpensive on a per person basis and the tracking software we use is only slightly more expensive.

Pros

At a previous employer we used LACRM. I had only ever used Salesforce and ACT prior to that point. Salesforce is far too structured and ACT hasn't changed much since the DOS days. The support from the people at LARCM is beyond exceptional.

Cons

WELL, lists have just been enabled in beta so that's no longer on the list. I'd love to be able to put pricing in there but at this point LACRM won't manage things like pricing for product and services. It would be great if a customer could look at a form and select "transfer data from an old computer to a new one" which we charge $250 to do plus tax at 8.25% and they would know what it was going to cost before they even came in.

Eamonn
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple to learn and use

Reviewed on 8/8/2024

Pros

Less Annoying CRM is so simple to learn and use. I've used it since I set up my business in 2011 and have never considered replacing it.

Cons

It meets my needs perfectly in every way

Bryan
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am a BIG fan of LACRM

Reviewed on 20/8/2024

Easy to learn and easy to use, great support which I needed at the start.

Easy to learn and easy to use, great support which I needed at the start.

Pros

As a small business owner, fits my needs

Cons

For a small business owner like me, no dislikes here, it is a good fit for me.

Vikki
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

LessAnnoying Review

Reviewed on 22/8/2024

Friendly support and prompt with my questions.

Friendly support and prompt with my questions.

Pros

It is super easy to get started and easy to use. I like the daily reports.

Cons

It seems to be a bit expensive and they do not discount for Annual payment vs monthly.

MICHELLE
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest CRM Ever!

Reviewed on 8/4/2024

The fact that I can speak to a "live" person when I needed assistance is a huge plus! The cost...

The fact that I can speak to a "live" person when I needed assistance is a huge plus! The cost plus the user friendly platform was exactly what we were looking for in our company.

Pros

I was able to learn and navigate the system with ease within an hour.

Cons

I really haven't hit any obstacles as of yet with the system, so I don't have anything negative to say.

Autumn
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great, low-cost product for contact tracking, calendaring, client notes

Reviewed on 27/2/2024

It's been very reliable. It's one of only two programs I use for my contacts and notes. (the other...

It's been very reliable. It's one of only two programs I use for my contacts and notes. (the other is my email.)

Pros

I like that it doesn't try to connect me to any other programs (except gmail for the calendaring), it's inexpensive, and the customer service has been really responsive and nice.

Cons

I hate gmail. It bothers me that I can't use the calendar without gmail.

Sue
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why I chose Less Annoying CRM

Reviewed on 19/9/2023

I have all my contacts & their individual information in one easily accessible place.I can create...

I have all my contacts & their individual information in one easily accessible place.I can create groups for the purposes of email drops. It integrates well with Mailchimp.This has saved me a considerable amount of time not only in terms of creating newsletters and target email drops but also in accessing specific information quickly.I can also access purchase histories & and track quotations and work in progress.It has features that the business will 'grow' into.Overall I have found it a pleasure to use.LACRM does exactly what it says on the box!

Pros

I was originally sceptical about how useful any CRM would be to our business, but that may have been because we were in the middle of huge changes and another change involving more technology felt like a step too far. I really liked the fact that when I trialled it, it was very user friendly.I learn best by actually doing something. I did look at the training videos but dropped in and out of them as I needed to - this was extremely easy to do and best of all the videos were not patronising and did not assume a level of knowledge but explained everything in a straight forward way. That encouraged me to start making trial entires and then deleting them just to see how everything worked The more that I experimented the more I enjoyed LACRM and could see its benefits. I also found the backup support to be excellent. Obviously there can be a time delay as I am in the UK, but the support that I received was given timeously (taking time zones into account) and in a straight forward and easy to understand manner.

Cons

I am being honest when I say that to date I have not found anything that I do not like.However, I am aware that I am not currently using LACRM to its full potential and indeed may never do so, so perhaps that has to be taken into consideration.

Pam
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pam Aber Business Development Manager

Reviewed on 21/5/2024

The experience has been great. Their team is very responsive to your needs. Training is great to...

The experience has been great. Their team is very responsive to your needs. Training is great to get you up and running.

Pros

This is a great way to organize all of your leads and to follow up with your clients in a timely manner.

Cons

I really do have any cons. I have been using the system for almost 4 months and I cannot find anything that I do not like.

wissal
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing software

Reviewed on 18/12/2023

Less Annoying CRM may be a valuable option for users looking for an affordable and user-friendly...

Less Annoying CRM may be a valuable option for users looking for an affordable and user-friendly CRM solution.

Pros

Less Annoying CRM's combination of features and affordability may make it a valuable tool for users looking to streamline their workflows and improve their customer engagement.

Cons

perfrect software and good experience whid less Annoying CMR

Thom
Overall rating
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM I have ever used.

Reviewed on 13/6/2024

Pros

Budget friendly, easy to use, no onsite hosting or special skills needed (i.e. SQL database management, etc), no special hardware necessary.

Cons

I honestly cannot think of anything that I don't like about LACRM.

Richard
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM we have used so far

Reviewed on 25/3/2024

We wouldn't ever change back to another CRM.

We wouldn't ever change back to another CRM.

Pros

The simplicity of using it, the small cost compared to other CRM's, the fantastic customer service team......its perfect for our business.

Cons

Nothing.....it is just as it was advertised.

Deb
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM is the one you USE. I use this one

Reviewed on 8/5/2024

Pros

The videos at the beginning made it easy to understand the program and make the most of it. It had features I was looking for without bells and whistles I did not need. The customer support is also outstanding.

Cons

I didn't understand initially that I could access the task list in reports, but once I learned that, it's been golden.

Cheryl
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

From the mountaintops!

Reviewed on 15/5/2023

I came to LACRM via being a Forever ambassador, you can probably tell by now I love LACRM - even...

I came to LACRM via being a Forever ambassador, you can probably tell by now I love LACRM - even enough to offer suggestions about considering being in the photography world too - and where I expected my initial contact to go into some database or something, a real person responded and was genuinely interested in my feedback. THAT alone blew my mind! It further cemented my new loyalty.

Pros

I am so glad LACRM was recommended to me. The ease of using it doesn't make me feel like I need a degree to understand and use it so I got started fast; the no-contract option makes it a breeze to say yes without feeling the burden of long-term commitment if something unforeseen happens; compared to other programs I've used LACRM is so customizable to my unique business and offerings. I was recommending LACRM in my communities even while I was still on the trial. Customer service is real people too, refreshing! And the dashboard I can leave open all day, love the 30 min texts I set up to remind me of appointments. I'm a visual person so seeing the dashboard and customizing it has been so helpful.

Cons

I know an app is in future plans, otherwise, there's really nothing I've found that I don't like.

Ross
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lives up to its name on a daily basis

Reviewed on 29/6/2023

Any question or issue I've had has been easily wored through with their team

Any question or issue I've had has been easily wored through with their team

Pros

- The training that on offer from day 1- Dashboard- Groups- Customisation of most features

Cons

- not yet able to do a global search of the entire database (it's coming I believe)

Pat
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The crm that works for us and our budget

Reviewed on 14/7/2023

It works.

It works.

Pros

Ease of use and the customer service. Ease of implementation and continuous updates.

Cons

No iOS integration, meaning tasks and mail must be rearranged.

Alternatives Considered

Zoho CRM and Pipeline CRM

Reasons for Choosing Less Annoying CRM

Needed to move forward

Switched From

Highrise

Reasons for Switching to Less Annoying CRM

Wanted something straightforward
Allie
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Keeps things organized and flowing!

Reviewed on 14/3/2024

Pros

I love how all of my client's information is at my fingertips. The ability to set up reminders for important dates, follow-ups, and deadlines is very important to the success of my business!

Cons

I would love to have the option to add reminders to tasks within a pipeline instead of creating a separate event outside of the pipeline.

Becky
Overall rating
  • Industry: Media Production
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CRM Review

Reviewed on 3/11/2023

Pros

The price, ease of contacting support and ease of use

Cons

There is really nothing I do not like. It truly can't say anything here.

Ron
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Survey

Reviewed on 31/7/2023

Affordable and easy to use.

Affordable and easy to use.

Pros

Very Easy to use and is very affordable. I can find anything I need to very easily.

Cons

There is nothing that I don't like. I think this is a great product.

Alberto
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Less Annoying CRM helps me stay on top of my client interactions and manage my calendar...

Reviewed on 25/3/2024

Pros

I love the simple and intuitive interface, and the customizable features make it easy to use for my small business.

Cons

I wish there were more advanced reporting and analytics options to track my sales performance more effectively.