NetDocuments Reviews

The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure.

When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them

NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.

Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.

How secure our files are. Both security and dynamic version management are superb features.

How clunky and difficult to use it is. Also, how difficult it is to learn, especially the admin side - it's like doing things on DOS - you have to know what you're doing. It's not intuitive at all.

I feel confident our data is secure in Netdocuments.

Unfortunately my users, paralegals and attorneys do not find the interface usable, or ability to share files externally impossible.

This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents.

The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found”

We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.

it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.

-The ability to track version control
-Share documents internally & externally
-Create folder structures to classify documents in addition to document types
-Remote access app
-Security

-When there is a problem or sync issue, there isn't always a reason
-Speed sometimes (although this is more likely an internet speed issue)

Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.

NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.

The interface is good software. Also convenient and suitable for storing and sharing my data

While using the software, I need some tools, but the ones available at the moment are not quite enough. They are open to development

It's a cloud base system and for the price it was the best one out there for our small firm. Having a customizable home page is easy to access active client work.

Downloads are slow and the checking in documents automatically is only working have the time. We have to do a lot of check in manually.

This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document. Easy to customize the workspace for how you want to use it. You can set up documents as versions, so each time someone makes changes they can save as a separate document so great way to preserve changes.

Sometimes it has weird glitches, like email integration. But typically customer service is on ball to get it fixed quickly.

- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features
- the folder view, file managing is brilliantly handled
- the support is very helpful and supportive

- the pricing can be reduced
- can improve more features and backend viewpoints

This program is great for document management and collaborating with team members as I can email links directly to documents to team members for review. The system is effective in organizing file documents and I use it daily, all day.

There are certain bugs that keep popping up. Document preview is slow to load and sometimes is unavailable for me.

The file organization is next-level .You can setup your folders in any way you want , add notes on files as needed or even link them to photos .Our email server gets overloaded easily and we regularly have to clear your inbox .I like that I can also use NetDocuments to store important ,older emails .

Integration with other programs is lackluster .You cannot collaborate on files with other people ,except on designated areas. You cannot run multiple versions together and are stuck doing one thing at a time .

It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool.

saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software.

The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail.

Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous.

Easy to open new matters and save documents. Integrates well with other programs.

Software often freezes or is slow. Sometimes slows productivity.

The ability to integrate with other legal software for data/document management and sharing.

There is a "learning curve" to implement and operate the software.

easy integration with email and safe storage

searching for documents and emails could be easier

Ability to organize files in folders. One location is available for documents to be reviewed and a separate location for documents to be filed. Ability to track work.

The Create Document function and merging data fields function result in multiple error messages requiring multiple attempts to create a document. These functions are very inefficient and frustrating to use.