Bill4Time Reviews

The software is much like the software that I had become accustomed to using at a law firm and is reasonably priced for me as a one person newly established business where the cost of the law firms software is simply not feasible. Additionally, I love the convenience of being able to create and produce a customized report for any given request for information once an entry has been created and entered. The ease of use and setup is also something I really like.

I haven't found anything thus far that I don't like about the software.

Customer support is great. I usually have an answer very shortly after I send an inquiry.

Also, I used Timeslips for years and I love how much more flexible this program is.

I don't like that I HAVE to have a matter and a client. I would prefer to have a choice to only have a client.

My company has over 150 clients each of which has numerous projects. As my company grew it became more difficult to manage the growing number of clients and track the time spent on each project. Therefore billing my clients became a more difficult and time-consuming process. This product handles mass invoicing which allows me to invoice more often and also track receivables and payments. I especially like that when I have to call for support I actually reach a human who can help me.

I can't really think of anything that I dislike about the product. Most issues can be resolved with a phone call to support.

Works with Mac. Easy to setup and use. Works well with remote timekeepers. Never had an error or problem with this billing software after 5+ years. Great customer service to answer questions about features.

Nothing. Works great. No problems to report.

B4T is completely user friendly and has a neat, simple layout with no unnecessary noise to clutter your view like so many software products. It provides all of our billings needs in a straight-forward, uncomplicated manner.
Their customer service is top-notch. I haven't had a single instance where I worked with a rep who wasn't extremely courteous and immediately able fix a problem or provide guidance for whatever need I had. In particular, [SENSITIVE CONTENT HIDDEN] is fantastic and is such a pleasure to deal with. She's assisted me on numerous occasions and I can't say enough about her.
Something else that I love about B4T is their support desk phones are answered within 2 or 3 rings by actual human beings. I'm never placed on hold by robo-operators as so often occurs with other companies (both professionally and personally).

I don't have any cons worth expressing.

The best thing about Bill4Time is that it is so easy to use and you can access it from anywhere. I can work on client billing and invoices from home or on the road and do not have to worry about making sure my laptop is with me. It provides the LEDES invoice formats that our clients require for us to submit our bills electronically to them and creating the LEDES files is just the click of a button. Then you can also create a PDF file of the invoice just as easily. It is extremely simple to change the settings and customize it to fit your exact type of business. The website usually runs flawlessly with very little downtime, if ever. Bill4Time offers many features. It is easy to search for clients, matters, or invoices within the program. Any information you need that is in the program is at your fingertips ready to bring up with just a few clicks.

Easy to use and train new personal on. It is also easy to find reports you need.

There is nothing about the system I do not like.

Ease of use is key. Works across all platforms, desktop, iPad, iPhone from anywhere anytime. Helps me gauge my productivity on a daily basis throughout the month. Doesn't take specialized training to use like Timeslips did. Not dependent on a staff member to enter time from time sheets gives me more flexibility and CAPTURES more of the time spent on tasks.

The Bill4Time Customer Support Team is fantastic. Within seconds I always get an answer to my questions. I love the chat feature and all of the representatives are incredibly friendly, helpful and knowledgeable.

Some of the reporting features could be improved.

Bill4Time is very intuitive, and the customer support staff are responsive and very easy to work with. Bill4Time provides a very functional platform that allows busy professionals to have the tools they need at their fingertips wherever they are.

Bill4Time is great at tracking time and providing reports for the time and invoices, but it is not a full scale CRM. That has not been a problem for my firm, as that was not the purpose.

ease and flexibility of use, able to record time in arrears or make changes; able to write extensive description of work performed

Would prefer a report that is more customizable for columns to be displayed. Reports being printed are too limited in presentation. I use the detail report as support detail to accompany a company billing.

Bill4Time is easy to navigate from opening new clients and projects, entering time and billing clients monthly.

At this time, there are no cons for this software.

Makes billing of time and expenses easy when dealing with clients. Easy to generate reports of time spent and expenses incurred.

Phone app sometimes does not work as seamlessly as wanted. Could use some more future forecasting to plan projects.

It's very easy to use and train to use. The basic dashboard is very simplified making navigation quick and easy.

It's a little hard to see where your time might be off. If changes have to be made I think that could be a little easier to see.

This software is so simple to use, enter time, generate and keep track of invoices.

Reports could be a little more intuitive. Probably the issue is with me not diving deep enough.

Easy to use, allows me to easily keep track of small amounts of billable time without a hassle that ultimately defeats the purpose.

The mobile app doesn't allow for the creation of new client files from the phone. Also, the mobile app gets signed out when offline.

It was really easy to use. You don't need much time to understand the software.

Sometimes there are bugs as regards the timer function.

The mobile app feature is great for the team to input time spent on project activity, without getting in the way of their day job

We don't use the system to its fullest extent, but what we do use it for its actually really slick

It's intuitive, easy to use. Reports are simple to run. It has the capacity for unlimited clients and matters. The client statements are easily customizable, one-click into PDF for quick emailing. Accounting feature very helpful as well.

Payment application is easy to follow
Invoicing is easy to follow
It is easy to edit client account information

Credit memos cannot be applied to open invoices.
There is no way to print statements for outstanding balances only. I have several clients with statements over 10 pages because the statement goes back to the beginning of time.

I only use this software on the weekends at my friends garage and it is so easy to use it's almost amazing!

Nothing to not like: easy, user friendly, self explanatory and makes life a lot easier on me. Simple book work, simple invoices.

That it was supposed to integrate with QuickBooks

After an update in November the two programs stopped communicating

We love the ability to have live billing numbers, the opportunity for look-back, and the ability to attach client expenses to the billing.

As of now, I'm not sure of anything that I would change.

Very user friendly software . When I first started with the firm a co-worker showed me how to maneuver in bill4Time. Then she set me on my own. If I found myself not sure about what I was doing I would either review the tutorial or contact bill4Time's support team either by phone or live chat. The support team has always been very helpful and knowledgeable in the software. There has not been one problem that has gone unresolved with the support team. They are very diligent with getting back with you if they have to research an issue or a problem I may be having.

I would not say I like any thing least about this software. I am looking forward to the ability to be able to track consult fees. I am looking forward to a new tab that has consultations which will allow you to put the client into the system and the amount of the consult fee. This would eliminate me having to keep track of two Conflict of interest list.

The best part of Bill4Time is that it is intuitive for users to enter time, and expenses. There is very little training.
Bill4TIme has/supports API's, which allow client and matter data to be fetched for use in other systems, like a practice management suite.
The integration with QuickBooks works well.
The iphone app is well done.

The pricing is a bit steep compared to TimeSolv, which offers the same as Bill4Time and more. If my firm had things to do over again, it would probably go with TimeSolv (and if B4T's prices continue to increase, we will make a move).
Another drawback is that B4T does not have single sign-on capability. I'm told they're working on it. Single-sign-on allows the program to authenticate using a firm's local credentials, like the credentials for users to login to their computer. So if a user is logged into their computer, they don't need to authenticate on B4T. NetDocuments has this capability and it is VERY nice.
The standard reports could be more of aimed at the reports that law firms would use. Like for instance, matter-specific invoice reports for use in legal fee applications (amazingly, it does not offer that report!)
Clients have found the invoices a bit confusing where they also contain trust account balances. There is some opportunity to customize them--to a point.