Zoho CRM

4.3 (6,923)
Write a Review!
Customer relationship management solution

Overall rating

4.3 /5
(6,923)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.1/5

85%
recommended this app
Sort by

6923 Reviews

Marvin
Marvin
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZOHO - a solid CRM

Reviewed on 27/9/2024

Real good - they have a ton of business apps and webware - check them out - you might find...

Real good - they have a ton of business apps and webware - check them out - you might find something great and lower pricing than the market leaders.

Pros

easy to use and HUGE value for the money

Cons

can be clunky - could use better data tools - but they are consistent in upgrading the platform

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Zoho CRM

better pricing - crm is crm zoho does what i need it to

Switched From

SugarCRM

Reasons for Switching to Zoho CRM

price - zoho a better value - can do anything sforce can.
Farheen
Overall rating
  • Industry: Market Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zoho CRM- Comprehensive solution at reasonable price

Reviewed on 21/1/2025

Overall really good value for the price that we pay.
The case-wise history maintenance feature...

Overall really good value for the price that we pay.
The case-wise history maintenance feature actually help us to segment leads and has increased our productivity,
There are too many features which is actually not required for many business, they can cut it to make interface cleaner.

Pros

The ease of usage; the deals page has drag and drop features which helps in very easy prioritization of pipelines. Creating accounts, leads and contacts are all very easily and gets synched in the back-end. Additionally, assigning of cases to team members is also very easy.

Cons

The reminders that we set only appears as web-based push notifications and I often tends to lose it. The features are overwhelming in enterprise version and every time we need some help, the team pushes us to do a paid online training. The quality of downloadable charts is not up-to mark and we depend on external pivots and excels and use Zoho CRM downloads as backups.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Zoho CRM Missing the Relationship in CRM

Reviewed on 14/7/2024

Frustrating at best. If you like hitting your head against a wall time and time again to see if...

Frustrating at best. If you like hitting your head against a wall time and time again to see if you could possibly make something work - this may be your platform. I swear if I hear "sorry for the inconvenience" one more time after it took 4 weeks to resolve an issue - that has never been resolved I will scream. This last issue is why I am actively looking for a new CRM / ATS Manager - my contract expires in September and will not be renewed.

Pros

I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible.

Cons

They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money

Ben
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great balence between easy to use and customizable

Reviewed on 24/10/2024

Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features,...

Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features, but it’s still pretty easy to navigate once you get the hang of it. Setting up workflows and tracking leads has helped me stay on top of things and keep my sales pipeline organized. It’s not the simplest CRM out there, but the learning curve is worth it because of all the customization options and integrations. Overall, it’s a solid platform that’s helped me streamline my business processes.

Pros

One of the best things about Zoho CRM is how customizable it is. I can tailor it to fit my exact needs, whether it's creating custom fields, layouts, or automating workflows.

Cons

The support is not always great, sometimes it can take a while to get back a response that is worth while.

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM

Cheaper and filled our needs. Salesforce tends to be complicated.
Lana
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's been so wondrous with lead tracking and distribution.

Reviewed on 9/12/2024

Superb and marvelous integration to slack for efficient collaboration.
Does incredibly with lead...

Superb and marvelous integration to slack for efficient collaboration.
Does incredibly with lead tracking and distribution.

Pros

User friendly making is easy to navigate.
Slack integration for remote collaboration.

Cons

Great CRM for boosting sales and got no complaints.

Abhishek
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

If you want to Forecast Sales accurately ,this is the tool !

Reviewed on 15/1/2025

Overall my experience with Zoho CRM has been very positive. There are many positive aspects that...

Overall my experience with Zoho CRM has been very positive. There are many positive aspects that can help any team excel . The AI powered Atomated Sales Assistant Zia is also a great feature

Pros

Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my member's interaction at multiple touchpoints

Cons

I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible.

Simon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Maximizing sales with Zoho CRM

Reviewed on 16/1/2025

Really good experience, it can be easily integrated with Gsuite as well as Microsoft emails

Really good experience, it can be easily integrated with Gsuite as well as Microsoft emails

Pros

Easily integrates with other zoho tools, Lovely UI, really effective for marketing and sales teams

Cons

Takes a bit of time for training, it is costly to use

Shania
Overall rating
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Fantastic must have CRM tool

Reviewed on 10/12/2024

Pros

Zoho CRM is an excellent and lucid customer relations manager tool.

Cons

Zoho CRM has nothing to be anxious about.

Shubham
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One stop CRM

Reviewed on 28/12/2024

Pros

Being a one stop solution. We can easily manage all customer operations in one crm

Cons

Everything is good just UX can be improved a little bit

Asan Mohammed
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Evergreen zoho

Reviewed on 10/12/2024

Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and...

Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and marketing campaigns results

Pros

Zoho CRM protects data with encryption, audit logs, IP restrictions, and two-factor authentication,mobile edition allows sales teams to access customer data and stay connected with client,offers 24/7 support from team skilled person,integrates with over 500 online tools, including Google Workspace, Microsoft 365, Slack, and Shopify.

Cons

Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:
A maximum of 1,000 datasets in a workspace
A maximum of 500 rules per dataset
A maximum of 1,000 ruleset templates in a workspace
A maximum character limit of 100 for entity names

LUSAVA
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Unlock Your Business Potential : Zoho CRM - Your Solution to Success

Reviewed on 5/4/2024

As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from...

As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from onboarding to ongoing usage, supported by customization options,data management tools,sales and marketing features,reporting capabilities,collaboration tools,and ongoing support and training resources.

Pros

Comprehensive functionality and User -friendly interface.

Cons

Complexity of initial setup of Zoho CRM where business processes are highly specialized.

Javier
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A CRM to consider for SMB's on a budget

Reviewed on 14/10/2024

Pros

For us, this is one of the most complete CRM platforms available. We usually recommend tis platform to SMB's who need a CRM platform, but still are not big enought to get Salesforce for example (and in some case this is all they'll ever need)

Cons

Maybe time needed to do the initial set-up, as everything needs to be changed and the default options are not always useful. The UI sometimes feel a bit clunky.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Zoho CRM

Better integrations, better customer service and better overall value for money

Switched From

Simla.com

Reasons for Switching to Zoho CRM

Cost was the biggest difference we found.
Ankit
Ankit
Overall rating
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Zoho review

Reviewed on 31/8/2024

It was good experience as lead management and nurturing was east

It was good experience as lead management and nurturing was east

Pros

Filtering of leads and it is userfriendly product

Cons

It is not suitable for small business as bit costly

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Good system but lots of settings

Reviewed on 18/9/2024

overall experience was so is better than the system that you have before. Lots of options and...

overall experience was so is better than the system that you have before. Lots of options and settings and we can bring all our contact information and client accounts and deals and quotes and also report from one system and the whole company can access it all at once and so we don’t lose any information anymore. That helped with not using paper anymore and bringing out the first 21st century, especially with digital signing contract and automatic notification when contacts are signed.

Pros

zoho crm is a great platform to bring all digital contracts that we have for our company together. We don’t need to use any paper anymore and have all our customer information in one system.

Cons

sometimes settings are very hidden, and some automations are not very self explaining. The design is not as modern as other platforms.

Garimella
Overall rating
  • Industry: Capital Markets
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Best Resource Tool Zoho CRM

Reviewed on 21/8/2024

The automation tools in Zoho CRM save us so much time by automating repetitive tasks and allowing...

The automation tools in Zoho CRM save us so much time by automating repetitive tasks and allowing us to focus on more strategic work."

Pros

I love how intuitively and easy to navigate Zoho CRM is. Even team members who aren’t tech-savvy can pick it up quickly."

Cons

Customization Options: "The ability to customize everything from dashboards to workflows has been a game-changer for our business."

Shubhrant
Shubhrant
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Guide for Streamlining Customer Service Operations.Increasing Revenue and Improving Customer...

Reviewed on 17/2/2024

Its really great software to use, oho CRM's outstanding connectivity features make it even more...

Its really great software to use, oho CRM's outstanding connectivity features make it even more beneficial by enabling users to connect to a wide range of third-party programs and services with automation.

Pros

Zoho CRM is a dependable and user-friendly customer relationship management solution with many great features. One of its primary benefits is its layout, which is easy to use and encourages customers to get started right away. Due to the platform's high degree of adaptability, businesses may quickly connect CRM with particular requirements and procedures. Zoho CRM's outstanding connectivity features make it even more beneficial by enabling users to connect to a wide range of third-party programs and services. Automation functions streamline repetitive operations and workflows, increasing the efficiency and consistency of organizational procedures.

Cons

While Zoho CRM's wide range of customization options make it very adaptable, they can also add to its complexity and overwhelm customers who need a simpler solution. Although Zoho CRM has the ability to integrate with many third-party programs, some customers have reported difficulties doing so, which can occasionally cause compatibility problems. Furthermore, even if the automation tools are strong, individuals lacking advanced technical knowledge may find it difficult to develop complicated automation workflows since it may demand a deeper grasp of the system.

Mararia
Mararia
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho Saved My Life

Reviewed on 4/11/2024

I had an overall good experience with Zoho CRM. For instance, process automation for repetitive...

I had an overall good experience with Zoho CRM. For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools.

Pros

What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently.

Cons

Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems.

Junko
Junko
Overall rating
  • Industry: Newspapers
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Transform Customer Management

Reviewed on 15/11/2024

We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation...

We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a 25% increase in our conversions. The analytical reports have also allowed us to identify opportunities for improvement in our sales process.

Pros

I like Zoho CRM because it is a software platform designed to help businesses manage their customer relationships more effectively. With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle.

Cons

Some users mention that customer service could be improved in response and time.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Key to customer success and business growth.

Reviewed on 9/5/2024

Zoho CRM offers robust suite of features for managing customer’s relationships and streamlining...

Zoho CRM offers robust suite of features for managing customer’s relationships and streamlining sales processes.

Pros

One thing I like the most about Zoho CRM is its user friendly interface and its ability to shamelessly integrate with other Zoho application, making it a comprehensive solution for businesses of all size.

Cons

While Zoho CRM offers great features, the learning curve can be steep for new users, particularly when it comes to customising platforms to fit specific business needs.

Jessica
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great way to manage data

Reviewed on 15/5/2024

I enjoyed it you can communicate with fellow employees who are and aren’t remote it js a simple yet...

I enjoyed it you can communicate with fellow employees who are and aren’t remote it js a simple yet intricate system to analyze and manage data

Pros

I love Zoho I found it really easy once you know how to do it to customize and build the most effective CRM for managing data. The amount of work you can accomplish once you know how to effectively use Zoho and if you use everything it has to offer is great.

Cons

I think the ability to reverse mass updates that aren’t done properly was frustrating

Hemant
Hemant
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zoho CRM: The Ultimate CRM Revolution for Modern Enterprises

Reviewed on 7/8/2024

Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich...

Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich features and strong integration capabilities have made it an essential part of my business operations. The customer support and complexity of implementation can be significant considerations but the benefits far outweigh these concerns.

Pros

Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity.

Cons

So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses.

Tyler
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zoho CRM Admin for over a decade!

Reviewed on 4/4/2024

Pros

What help us choose Zoho CRM over other platforms is the customization. This allowed us to put together a custom tailored user experience. As our company has grown we have been able to take advantage of the integration with other platforms. Zoho CRM workflows i.e. automations are heaven sent! We have been able to automate so many of our emails, field updates, quotes and sales orders etc. To keep things simple this CRM is flexible, scalable and has a ton of options.

Cons

Because you have so much flexibility the learning curve can be a bit overwhelming at first. We are on a ZohoOne Enterprise edition and the ZohoOne team has help me countless times with Flows and integrations. When searching for a phone number it can be picky, for example if I have a phone number 888-888-8888 i have to include the hyphen. I can't just search the phone number 8888888888.

GODWILL
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zoho CRM Review

Reviewed on 29/8/2024

My overall experience with Zoho CRM was positive. The platform offered a wide range of features...

My overall experience with Zoho CRM was positive. The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency. I found it to be very customizable, which allowed me to tailor it to specific business needs.

Pros

What I liked most about Zoho CRM is its user-friendly interface and customizable features. The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient. I also appreciated the integration with various third-party apps, which streamlined processes and enhanced productivity.

Cons

What I liked least about Zoho CRM was the occasional complexity in setting up advanced customizations. While the platform is highly customizable, some features require a steep learning curve or technical knowledge to configure properly.

Tanny
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho CRM Review

Reviewed on 15/10/2024

My overall experience with Zoho CRM has been pretty positive. It’s reliable, flexible, and gets the...

My overall experience with Zoho CRM has been pretty positive. It’s reliable, flexible, and gets the job done without a lot of fuss. Sure, there are a few areas for improvement, but for the price and functionality, it’s hard to beat. If you’re looking for a CRM that doesn’t overwhelm you but still delivers on features, Zoho is definitely worth considering!

Pros

One of the things I liked most about Zoho CRM is how easy it is to navigate. The layout is clean and intuitive, making it simple to find what you need without getting lost in a sea of tabs and options.
I really appreciated the level of customization available. You can tailor it to fit your business needs, from adding custom fields to adjusting the sales pipeline stages. It feels like it’s built for you, not just a one-size-fits-all solution.
Compared to other CRM options out there, Zoho is pretty budget-friendly. It offers a ton of features without breaking the bank, which is a huge plus for small businesses or startups.
love that Zoho CRM plays nice with other apps. Whether it’s connecting to email, calendar, or other software tools, it makes my workflow a lot smoother. Plus, the automation features save me a lot of time!

Cons

I found the reporting tools a little basic for my needs. I’d love to see more advanced analytics options to really dive into the data and get insights.

Shelmith
Shelmith
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho CRM for All Business Owners

Reviewed on 16/12/2023

The CRM has simplified my work and I have everything at a touch of a button.

The CRM has simplified my work and I have everything at a touch of a button.

Pros

The user-friendly interface and great support team.

Cons

I like everything about Zoho CRM and I would recommend it to all business owners.