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156 Reviews
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!
Reviewed on 21/10/2020
In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka...
In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!
Pros
Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.
Cons
Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.
Response from Sage
Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl!
It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come.
Thank you,
Tom (Brightpearl)
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We moved from Sage
Reviewed on 28/9/2020
The relationship manager and technical response is now good and because we have had problems with...
The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.
Pros
We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.
We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.
Cons
All aspects are ok - does a good job for us
Response from Sage
Hi Martin,
Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!
Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!
It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.
Thank you again,
Tom
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways
Reviewed on 25/11/2020
Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start...
Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.
If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.
Pros
Brightpearl has a lot of features and can be powerful at automation in some areas.
Cons
Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get the data in the right format. Training is inadequate. We were never trained in much of the system because the trainer ran out of time. We asked repeatedly for more training but were not given it. This created enormous extra work for our team throughout the first few months. In fact, the training was so incomplete that we never received any training on the general ledger of the ERP. ERPs are rooted in accounting. But we were not trained on it. The user interface is antiquated. We've never experienced a user experience that required so many clicks to do the most basic things. Data is not visible in context during purchasing or inventory management. Purchasing in general is clunky. Time consuming.
Reasons for Choosing Brightpearl
We left Volusion and moved to BigCommerce. Whereas Volusion had a native inventory management system, Bigcommerce does not. So we needed an inventory management system with automation for drop ships and in-house fulfillment. We thought Brightpearl would provide inventory management, sales automation and financial accounting that would provide transaction level insight into our purchasing and sales.Switched From
VolusionReasons for Switching to Brightpearl
It had promised to be robust and powerful.Response from Sage
Hi Steve,
Thank you for the feedback.
I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided.
We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response.
We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together.
Tom (Brightpearl)
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Brightpearl is a big help!
Reviewed on 8/2/2018
Pros
What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.
Cons
One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.
Response from Sage
Hi Loreto,
Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.
Thank you again,
Tom
Brightpearl
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A Good Move - Improving All The Time
Reviewed on 7/2/2017
We carried out quite a bit of research and Brightpearl simply covered more of our requirements than...
We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way.
We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose.
For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at.
Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay.
A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : (
My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Very flexible software
Reviewed on 14/12/2017
Pros
Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.
Cons
Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.
Response from Sage
Hi Sital,
Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way.
We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support).
I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team ([email protected]) with some availability and we'll set up a call.
Thank you again,
Tom
- Industry: Retail
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Inventory Management
Reviewed on 3/10/2015
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used,...
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.
Pros
- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs
Cons
While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent, intelligent platform
Reviewed on 28/4/2021
An intelligent platform that allows the business to report and develop it's strengths and weaknesses...
An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.
Pros
The abilities and reporting involved with controlling stock and orders
Cons
We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.
Response from Sage
Hi Ellie,
Thank you so much for sparing the time to review us.
It's great to hear that you've been able to get such insights to help your growth!
Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.
Thanks again,
Tom (Brightpearl)
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great software
Reviewed on 28/4/2021
Pros
Stock control is the most impactful and helpful
Cons
The add ons which are required such as automation
Response from Sage
Hi Nicky,
Thank you for your review of us, we really appreciate it.
It's fantastic to hear that you're finding so much value in our stock management functionality.
On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?
Thank you again, for the review.
Tom (Brightpearl)
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Company, amazing team!
Reviewed on 2/11/2020
Pros
It's super practical, easy to use and understand and it helps to track way more than other services.
Cons
It would be amazing if it could have more visual reports
Response from Sage
Hi Joana,
Thank you for your feedback! So in summary: it works, it's simple, and it's better than the competition? As reviews go, we couldn't ask for more!
On the visual reports, we're aware of how popular they are and we're working on developing more all the time!
Thank you again,
Tom (Brightpearl)
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for internet sellers
Reviewed on 13/7/2022
Pros
I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.
Cons
I don’t have any dislikes but I have requested features such as batch processing and fractional units
Response from Sage
Hi there Laura,
Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long!
It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems.
We appreciate your feature requests too - we're reviewing those as I type! :)
Thank you again, here's to another 10 years!
Tom (Brightpearl)
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Would Recommend Brightpearl
Reviewed on 26/4/2022
Overall the experience is very good. With the Automation App, orders are fulfilled direct to the...
Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day.
Pros
Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product
Cons
Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed.
Response from Sage
Hi Nikki,
Thank you so much for your review, we love receiving feedback from our customers!
I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order.
On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly.
Thank you again,
Tom (Brightpearl)
- Industry: Internet
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A Very Unfortunate Choice
Reviewed on 30/11/2020
We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose...
We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed.
With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business.
To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs.
Pros
We never operated the software as the implementation was not completed.
Cons
Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected.
Response from Sage
Hi Kathi,
Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform.
For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day.
I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road.
Tom (Brightpearl)
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Helped us scale efficiently
Reviewed on 12/10/2020
Pros
We would have been unable to grow our company from 1 million to 3 without the help of the Brightpearl. It is great to be able to handle all stock movements, customer transactions and accounting in one place. The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.
Cons
Not much - If I am looking for one then the user interface can be a little tricky for newcomers to the team but once trained this does not seem to be a long term issue.
Response from Sage
Hi Steve,
Thank you! We're so pleased that we've had a role in helping you with that growth, it's great to see. As you say, being able to hone in on focus areas and automate the day to day operations are key and something we've been focused on from day one.
Thank you for being a great customer! We appreciate you!
Tom (Brightpearl)
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent integrated software with solid support
Reviewed on 5/12/2018
We have used it for several years and on the whole it is a very good system.
We have used it for several years and on the whole it is a very good system.
Pros
Ease of use, the integrated accounts package
Cons
It is only suited to drop shippers, its not really designed for bespoke manufacturers as a standalone software
Response from Sage
Hi Jack,
Thank you so much for taking the time to review us. We love hearing our customers feedback!
It's great to hear from your review title that you're a fan of our Support team. They thrive on great feedback like this so I'll be sure to pass it on. It's also fantastic to hear that you enjoy our real-time accounting too.
On your point on manufacturing, we understood that we could do more to support manufacturers like yourself so we developed our own bill of materials app. You can find out more about it here: https://www.brightpearl.com/integrations-bom/bom-module. Get in touch if you'd like to discuss it further.
Thanks again for your feedback.
Speak soon,
Tom
- Industry: Business Supplies & Equipment
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Broghtpearl the New ERP!
Reviewed on 20/4/2021
I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and...
I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and tabs load quickly, I can say for those who need a proper Enterprise management system, BP it is.
Pros
It's intuitive and very easy to integrate with other eCommerce platforms like Shopify.
Cons
It requires a bit of training to get started.
Response from Sage
Hi there Dickens,
Thank you very much for your review, it's great to hear that you're getting on so well with Brightpearl and it's connection to our partner, Shopify.
On your comment on training, Brightpearl is a broad system so it could be seen as daunting without the right training - this is why we ensure that our implementation team set you properly trained before you go live, and afterwards you have access to our learning platform, Brightpearl Training, and also our Help Centre and Community where you can pose questions to other users. If you'd like any help with these, please contact your Success team who will be happy to send you in the right direction.
Thanks again for your review,
Tom (Brightpearl)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brightpearl - I couldn't sell on multi-channels without this piece of software
Reviewed on 21/3/2017
I knew from the outset that I would be selling across multiple channels including Amazon, eBay and...
I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.
Pros
Ease of use
Account package integrated into their core system
Inventory readjusted automatically across all channels as items are sold
Cons
Some aspects of the accounting could be more automated rather than relying on manual intervention
Some areas when selling on ebay internationally need manual intervention, will be better when this is not required
- Industry: Logistics & Supply Chain
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brightpearl - saving time with integrated technology.
Reviewed on 10/8/2015
Pros
Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.
Cons
For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.
- Industry: Business Supplies & Equipment
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great all round platform for B2B sales management
Reviewed on 20/3/2017
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone,...
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.
There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business.
Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.
Pros
All in one package for CRM, Inventory and Accounts
User-friendly interface
Cons
Slow / buggy releases
Lack of automation options (we use the API to fix this)
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brightpearl
Reviewed on 17/6/2021
Pros
The product is easy to use, as always the key is the correct set up
Cons
As our business has grown project costing has become challenging
Response from Sage
Hi Sam,
Thank you for your feedback, it's great that you find Brightpearl so straightforward to use. Yes, setup is king, however it sounds like you've been able to take advantage of our post-launch training resources - learning platform, document library, and Support team.
On your comment on project cost, I'll get your Success team to reach out to you to discuss further.
Thank you again,
Tom (Brightpearl)
- Industry: Retail
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must Have for Multiplatform Ecommerce companies
Reviewed on 7/2/2017
We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales...
We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.
Pros
Easy, Simple, All in one software
Cons
not that I can think of
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very powerful product - If they improve further on the reporting then it will be perfect
Reviewed on 9/12/2016
We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it...
We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place.
Fortunately we found Brightpearl!
With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve.
Thanks,
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Accounting Software!
Reviewed on 4/2/2017
Brightpearl is the only software in the market which does cater for all aspects of accounting. It...
Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.
Pros
Flexible
Cons
Cost of software is high.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We use brightpearl inventory management software
Reviewed on 29/11/2016
We have used brightpearl inventory management software for a few years, and find it very useful to...
We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch. The reporting is very useful. Great customer support too.
Pros
ease of use
Cons
make a mobile app version
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Much needed efficiency boost for our mutli channel retail business
Reviewed on 19/12/2016
We're a multi-channel retailer in the truest sense of the word. We sell over the phone, via our own...
We're a multi-channel retailer in the truest sense of the word. We sell over the phone, via our own Magento online store, eBay, Amazon and at our trade counter in Derbyshire.
Prior to Brightpearl we were entirely paper based; we didn't even have a computerized accounts package yet our company was accelerating fast into the digital age.
After a period of adjustment, we're now beginning to realize the benefits that Brightpearl is bringing to our business. Order processing, stock control across multiple warehouses, invoice generation, credits, refunds and accounting is now all handled far more easily than before. Our integration with Shiptheory also enables us to automate the generation of the majority of our courier shipping labels with relative ease.
Being cloud-based also means we're less tied to our physical warehouse location than we were previously. This has allowed us to open regional offices and staff now have the opportunity to travel and work abroad should they wish.
Although we've already been Brightpearl customers for several years we're still discovering ways it can further improve our efficiency as a company and we look forward to the new features they plan to unveil over the coming 12 months.
Thanks team Brightpearl!