Jira Reviews
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14772 Reviews
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Streamlined Project Management with Jira
Reviewed on 8/10/2024
Once we got past the learning phase, Jira significantly improved our project efficiency and...
Once we got past the learning phase, Jira significantly improved our project efficiency and collaboration. I highly recommend it for teams seeking to enhance productivity.
Pros
Jira’s flexibility and customizable workflows are fantastic for tailoring project management to any team’s needs. Its integration with tools like Confluence and Bitbucket enhances collaboration, and the reporting features provide valuable insights.
Cons
The initial learning curve can be steep, making it overwhelming for new users. Configuring advanced workflows might also be complex.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best for project management
Reviewed on 17/10/2024
It was great experience in using jira it made whole work environment easy and manageable those old...
It was great experience in using jira it made whole work environment easy and manageable those old Google sheet days are over now
Pros
Its easy to use and very helpful for work and task management
Cons
Its very well packed with lot of features which some might not use
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Mediocre experience
Reviewed on 4/10/2024
Found it hard to get adoption from the team because they struggled with the interface.
Found it hard to get adoption from the team because they struggled with the interface.
Pros
Convenient that it is part of the wider atlassian suite of products, making it easier to integrate if you already have other systems set up.
Cons
Not the most intuitive or user friendly, and expensive option when other services offer similar features for much less.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love Jira!
Reviewed on 19/8/2024
I really like Jira, it keeps everyone in the organization involved and accountable to their portion...
I really like Jira, it keeps everyone in the organization involved and accountable to their portion of work, and takes out the weight of trying to remember and write down everything that is needed from you. You can just login and refresh your mind!
Pros
Jira makes it very easy to make sure no aspects of a project are overlooked or skipped when moving with speed within our organization! Every step is documented and visible, keeping organization throughout time sensitive projects!
Cons
It took me a bit to understand the different dashboard views within Jira, jumping to see just my tasks, all projects I'm apart of, and kanban views. I know it well now, but I remember some initial frustrations with that when first learning the system
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Senior Android developer
Reviewed on 9/10/2024
very good experience working with jira as a developer
very good experience working with jira as a developer
Pros
the way to assign task and track the progress
Cons
i like most things in jira that spring vise working
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Jira Adminstrator
Reviewed on 26/9/2024
The tool is really good when using it as a normal user, but as an administrator it can be quite...
The tool is really good when using it as a normal user, but as an administrator it can be quite complex.
Pros
It has a lot of services that can be used, they are easy to use and customizable
Cons
It is really complex to administrate, there are a lot of features and services that can be configured and customized
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review Jira, and Consider Your Projects Done!
Reviewed on 19/9/2024
My team uses Jira to manage our collaborative projects, track bugs, and organize our projects! ...
My team uses Jira to manage our collaborative projects, track bugs, and organize our projects! Its been wonderful to see what's everything organized by To Do, In Progress, In Review, and Done!
Pros
Jira does exactly what they say they're going to do: break big ideas into achievable steps! Its been extremely helpful for my team to complete work together!
Cons
There isn't anything I don't like about Jira!
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Jira is your way to go with service desk
Reviewed on 17/9/2024
No issue whatsoever,the other support team in our department love it
No issue whatsoever,the other support team in our department love it
Pros
We used Jira service desk and it’s easy for us to use the application, it’s in the cloud and we are using the free option
Cons
The only thing is we’re coming from older software which has little feature where Jira has a lot so we need to adjust
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Jira Review
Reviewed on 11/9/2024
Has been positive. It's great for managing tasks and tracking progress. While it can be a bit...
Has been positive. It's great for managing tasks and tracking progress. While it can be a bit tricky to learn at first , once you're familiar with it, it becomes a powerful tool.
Pros
What I like is how it helps organize and track tasks. It makes it easy to break down big projects, assign tasks, and see progress in real time. The customizable boards and reports are super useful for keeping everyone informed.
Cons
What I dislike about Jira is that it can feel complicated, especially for new users. Setting it up and customizing everything takes time, and sometimes it can be slow when dealing with large projects.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jira is a good go to app for project management
Reviewed on 23/10/2024
Jira is a project management tool known to be versatile and easy to adapt with
Jira is a project management tool known to be versatile and easy to adapt with
Pros
Reduce complex work and makes it all easy
Cons
Nothing for now if I have more comments later will come back
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
good tool for project management
Reviewed on 26/11/2019
Collaboration of our team has improved after we started using Jira, the tools helps in planning and...
Collaboration of our team has improved after we started using Jira, the tools helps in planning and identifying gaps while we develop features. The mobile application is really good and one can get work done from mobile app as well. Overall Jira suites our needs.
Pros
Jira is very flexible and can be used for different use cases, eg: project management, issue tracker, road maps etc.
It is quite easy to configure compared to other generic project management tools.
Cons
The transition from old user interface to new one, it is very confusing, the UI is not consistent when we visit URLs from email notifications.
Compared to other generic tools, Jira is quite easy but still it is not easy to setup, it takes quite a few days to configure the system as per needs. It would be great if there were boilerplate templates.
Alternatives Considered
YouTrackReasons for Choosing Jira
Pivotal tracker is very specific for project management, we needed a customisable product which we can use with our existing workflows.Switched From
Pivotal TrackerReasons for Switching to Jira
JIRA was easy to configure and had all the plugins we needed, it was just plug and play.- Industry: Apparel & Fashion
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Sophisticated and efficient project management tool
Reviewed on 28/11/2019
Overall, Jira is a highly agile and effective for multi tasking and multi team project management....
Overall, Jira is a highly agile and effective for multi tasking and multi team project management. For large scale Agile Scrum, Kanban, and Hybrid Agile, Jira is the perfect fit for efficient project management. Training and good support can lead to better understnding for Jira users. A project can be managed efficiently using Jira.
Pros
Jira is an excellent project management tool. It is the best option for bug tracking and agile project management. Multiple teams can use Jira at the same time leading to a lot of integrations. Teams including product strategy, product design, and product development can collaborate together leading to improvement in project. Each team can track their individual milestones, deliverables, and tasks using the filter and search functionality. If you are using an Agile Scrum framework, your daily standup meetings are well supported by using custom views. You can create your own custom views to discuss only the relevant issues of the tasks. This feature is time saving and efficient for a daily ten minutes standup. The other new features that make Jira a must buy are due dates notification, assignment allocation, labels, assigning priority levels to tasks, and developing epic links which displays the user story and the project progress. For Kanban framework users, Jira provides Kanban boards where you can turn on and off features that you want to display or hide from other members. Jira provides high flexibility with features that maintain the tasks and deliverable backlogs and these features are applicable to different frameworks. Sprint planning, releasing sprint, and organizing history is very organized in Jira. It can be used for any type of project management. Customer support is available for Jira, which is very helpful.
Cons
Jira has deficiencies on micro level. For a particular task, if you are maintaining the workflow, it is hard to customize the columns. Jira always displays all columns on a single view, more like a static view without scrolling. This leads to columns being smaller in width with smaller font size text, which sometimes become hard to read. Unavailability of scrolling leads to column being fit in a single screen browser. Pricing is also an issue. Jira is expensive and fits very well in the budget of big enterprises, but many for small sized firms it is a hard pass. Also, limited user excess to Jira makes it challenging to most small size companies. There is a trade off between ease of use and efficiencies. User has to have good knowledge of Jira navigation and customization before he can make the project management efficient. Customer support is helpful, but comes at an added price. Overall, customization, ease of use, and price are the biggest drawback for Jira right now.
Alternatives Considered
QuickbaseReasons for Choosing Jira
Zoho projects had issue with customization, Many features had no connection and it was hard to keep up with multi-tasking. Integration features are very limited. Multi-team projects become a big challenge on Zoho. Overall, Zoho is not efficient for large scale projects.Switched From
QuickbaseReasons for Switching to Jira
Most team members had a good knowledge about Jira. We do large scale projects and Jira has been proven as the best solution for them. My previous experience with Jira was excellent and I personally preferred Jira over other tools.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
First class service desk offering
Reviewed on 16/3/2020
We have used this product from the very day we christened our service desk. It has evolved into an...
We have used this product from the very day we christened our service desk. It has evolved into an enterprise-class, feature-rich ticketing system that we have integrated with several external directories for our customers. So far, we haven't found a requested feature that we couldn't implement easily in Jira and the value proposition is strong. We recently migrated from an on-prem solution to one of their cloud offerings, mostly for ease of customer access, and have been thoroughly pleased.
Pros
Of course there's a little confirmational bias in any review of a product already acquired, but implementing it really was a thoughtful decision. Over the last few years, this product has really matured. When we started with it as an immature FOSS offering, it wasn't really enterprise-class. We were motivated by cost initially, but Atlassian has really grown it. Now with external directory integration, tiered hosting offerings, MSP-level features, and significant customization available, I can't think of another product that beats the value proposition. My most favorite feature? The return on investment. We use this to manage service desk interactions with more than 25 MSP clients, and have never been let down. It costs us less than weekly staff meeting pizza to operate and integration with other Atlassian products is superb.
Cons
Much of the branding customizations fall flat. Inability to resize or edit logos, the prominently featured plugs for Atlassian throughout the UI, and clunky DNS-tricks requires to redirect customer portal URLs to MSP's domain.
Alternatives Considered
ManageEngine ServiceDesk Plus, SolarWinds Service Desk and ServiceNow Problem ManagementReasons for Switching to Jira
Cost versus features and ease of implementation- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
So many features that make it slow, complicated and annoying for the day to day
Reviewed on 3/10/2020
At the beginning when they announced the change to this new tool and when doing the initial...
At the beginning when they announced the change to this new tool and when doing the initial training it seemed super attractive and more sophisticated, I had some rejections (as with all changes) but I thought they would soften or improve as I got involved in the day To day with the tool, without a doubt I thought that due to the level of detail we could have many more and better metrics of our performance because the software measures everything. The problem is that with the passage of time I have been getting more things that I dislike and the initials do not stop bothering me, they could even bother me more at a certain point. Maybe you have to invest a lot of time and understanding to really see how the tool contributes to management, but so far most of the time I have seen it as a burden.
Pros
I really like the level of detail and control you can have when it comes to team planning. When the cycles begin, when they close, the stages and hierarchies that can be built within the same project or task. I consider that for projects that require a great level of detail it is extremely precious and necessary to leave nothing to chance.
Cons
Although I value all the level of detail that can be indicated for a task / project, when simpler tasks are required, follow-ups, daily operation, the little flexibility of the tool becomes totally annoying to ignore some unnecessary parameters. On the other hand, the responsibilities of the tasks always fall on a single member, which can generate an imbalance in the measurement of team performance, as one person is probably left with many more activities than others. What bothers me most from day to day is that on the activity board every time a card is moved to another column (example from "To Do" to "Doing") the board does not update automatically but it gives you an annoying signal It is not updated and until you refresh the page it will not allow you to move that card or any other, it will continue to show you "board not updated", this really makes the tool a little agile for larger teams and with precise and short follow-up meetings.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love/hate relationship with JIRA
Reviewed on 5/6/2021
I'll focus on the experience of moving from JIRA Classic to Next Gen project types.
Basically,...
I'll focus on the experience of moving from JIRA Classic to Next Gen project types.
Basically, over 19 years of existence, Atlassian made JIRA so customizable, that it was difficult for new users to get started. You had to spend months learning the platform just to make simple changes to process management.
So Atlassian started over with Next Gen projects. Next Gen projects have some cool features like a road map.
Even though I'm experienced with Classic, I decided to try Next Gen. 95% of the time, it works fine. However, there are frustrating limitations:
* Workflow transitions rules are very limited. Next Gen allows transition to any status.
* Custom fields are project-levels, so moving issues between projects is a pain.
* You can only do Sprints or Kanban
* Epics are just grouping issues. They don't do much else and don't show on the board.
* Single board per project
Pros
* Allows the issue flow to be perfectly configured to match your software development practices.
* Highly customizable process management - define the properties of issues and how they transition between states.
* Integration with many other products, like Slack & GitLab
Cons
* "Next Gen" project type lacks many features of Classic projects.
* Classic Project configuration is full of bloated features and complexity
* Next Gen projects sometimes have frustrating bugs and limitations that don't get fixed for years.
* Issue transition between Next Gen and Classic projects is not smooth (custom properties don't carry over)
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Agile development software in my eyes
Reviewed on 11/2/2022
Basically using Jira as my go-to software for tracking and managing any project be it business...
Basically using Jira as my go-to software for tracking and managing any project be it business enterprise level or personal level. I would recommend anyone reading to this review to go try it and without a doubt, certainly you wouldn't regret ur decision!
Pros
Quick and easy management and organization of my backlog tasks, the flexibility of setting up almost any integrations for bug tracking with ease, works flawlessly when used alongside other Atlassian products like Confluence. Best pricing options seen till date. Overall takes my agile workflow to the ultimate level with the amount of extensiblity that is second to none in my opinion!
Cons
At times there is some flakiness in the outcomes of the actions but generally not a lot worrisome. Also the availability, although can be improved using a private cloud probably, does suffer some occasional hiccups here and there. The bug tracking is comparatively the most improvable area i suppose. It is good don't get me wrong, but can be so much more better with just a few tweaks here and there that's all.
Reasons for Switching to Jira
None of them stand a chance to match to this all-in-all amazing product!- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
There are many programs to manage projects and teams, but they are not Jira
Reviewed on 27/10/2022
As I already mentioned in the example of use in the Pros section, from the simplest project (a...
As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.
Pros
I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.
Cons
Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...
Alternatives Considered
TrelloReasons for Choosing Jira
It is expensive to maintain and you never get the ease of use and tools of software of this quality.Reasons for Switching to Jira
It is more complete for incident management, priorities integrates better with other solutions- Industry: Management Consulting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jira is great tool for agile teams
Reviewed on 10/10/2023
Overall, Jira has some great features for project leaders but this product can be difficult to...
Overall, Jira has some great features for project leaders but this product can be difficult to transition to due the lack user research on Atlassian's part. The transition can be slow and tough but once the teams are trained up the tool, the tool can become invaluable to work with.
Pros
Jira helps team discover agile foundations with the guide of a scrum master or project leader. The sprints provide guardrails to teams take smaller chunks of work. Jira provides a centralized location to work in and can reduce the amount of communication gaps.
Cons
The greatest opportunity Jira has is that the user experience is rough in the fact that the product needs in-depth training to properly use it. For example, there aren't any youtube tutorials or best practices documents on why the end user would use label or a component. Most project leaders I know do not have a standardization why they use that and it causes confusion on project teams. The product isn't a plug and play, it is more that any user will need several lessons on simple actions such as creating a story, creating a Jira board, and creating Jira JQL. At the end of the day, there is a steep learning curve for this product and that increases the resistance for enterprise teams to go agile.
- Industry: Information Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Jira, a reliable platform for project monitoring !!!
Reviewed on 10/3/2024
Jira is very simple to use so the learning curve is not a problem. It has been used by tens of...
Jira is very simple to use so the learning curve is not a problem. It has been used by tens of thousands of users and its maturity makes it very versatile.
Although it seems like a simple solution due to its look and feel, Jira allows you to manage complex workflows in heterogeneous environments and with multiple departments.
The reports are quite complete and its Dashboard presents reliable analytics that offers visibility to members of the organization responsible for decision making.
Pros
With Jira we do not need to worry about making a personalized configuration, since we have multiple templates and this is vital to start quick and reliable planning.
It takes care of the basic configuration and then we can assign resources, customize roles and privileges, and make sure people see what they need.
Another incredible advantage is its mobile APP that guarantees monitoring outside the organization and allows us to always stay connected.
Cons
Jira allows us to start with an unlicensed model to carry out tests and ensure that its use is what we really need, but after that we must consider that the licensed version is necessary for constant growth in our organization, so it is also important to consider the number of users that we are going to have to license for a successful implementation, and if we can afford it, we will have an excellent platform in our organization.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Jira Atlassian software online is the best but could easily be so much better!
Reviewed on 11/12/2019
Pros
I like how I can organize my team, so we're rowing in the right direction when it comes to software development. With Jira, it is easy to check the board for what the team is currently doing, what is not started yet, and what needs to be pushed across the finish line. It is honestly the best software out there for what it does. Backlog grooming is done well using this software as well. I like being able to customize swim lanes.
Cons
If you want to do anything more than just customize how many swimlanes you have on your active jira board, it gets complex really quick with ticket statuses. I often times cannot do what I want to do without going into a million screens to figure it out. And even then, I end up not having enough permission to do what I want to customize what is displayed when you drag a ticket from one column to another, etc. Nightmare.
Also, PLEASE PLEASE PLEASE Jira, get with the program and follow standard linking convention. If I link to a web site that is NOT on the same domain, open it in a new tab or window. DO NOT open it in the same browser tab. This is just wrong. Local links (same domain) can open in the same tab, but foreign links should open in a new tab. Period. It drives me crazy when I click on a link in a comment and I get busy and then wonder where my backlog went! This happens way more than I'd like to admit.
Also, one more simple game-changing request that the software currently doesn't do: When I'm backlog grooming, I'd like to group select a bulk set of tasks and figure out how much time estimate in aggregate they all are. Nowhere can I do this easily unless I literally make a fake sprint and shove them all in it. PLEASE add a summation at the bottom of the screen for when multiple tasks are highlighted, like how spreadsheets sum selected cells automatically! I should NOT have to go to great lengths just to see what several task estimates/story points sum to.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Improvement in Active Sprint View
Reviewed on 23/6/2020
JIRA is really serves the purpose of managing the Project and complete tracking along with the...
JIRA is really serves the purpose of managing the Project and complete tracking along with the required reports generation. This is the first go-to tool when it comes to tracking of tickets/tasks/assignments in Project Deliverables. I would continue using it and recommend other teams as it is very convenient to use.
Pros
The issue search or search filters are really helpful and easily we can save our own filters and share it with the team. This really helps us to manage different team's sprints and backlogs easily.
Cons
The new Active Sprint view limits or restricts users to understand the main story and its subtasks. It is difficult to navigate or track the original ticket in an Active sprint view. As an alternative to this, we navigate to Backlog view and from there we track the Active Sprint tickets. The Active Sprint view should provide option to enable or disable the view of sub-tasks for the tickets. I mean, more customization here would really help users to make their own choices.
- Industry: Computer Networking
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect tool for large scale and small scale projects workflows
Reviewed on 12/2/2021
Great experience working with this tool and transforming the business workflows. Its valuable tool...
Great experience working with this tool and transforming the business workflows. Its valuable tool for any organization for managing all the business workflows.
Pros
Jira is the great tool when comes to administratering the custom workflows. We were able to define and automate most of the workflows tasks thus reducing lots repetitive manual efforts. As an administration, we have so much of knowledge base available from Attlassian. Out of the box, we get generic yet useful workflows and features which can onboard most of the software and agile projects instantly.
Cons
Able to import and export workflows from one instance to another Jira instance is missing.
Alternatives Considered
ServiceNow Customer Service ManagementReasons for Choosing Jira
More user-friendly toolSwitched From
ServiceNow Customer Service ManagementReasons for Switching to Jira
Cost and ease of use- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Comprehensive, Customizable Task & Project Tracking - Designated Administrator Reccommended
Reviewed on 23/9/2022
Jira is an incredibly powerful tool that takes administration investment to really harness its...
Jira is an incredibly powerful tool that takes administration investment to really harness its power - identifying or designating a "Jira Champion" would be necessary, IMHO, for companies with a user-base larger than 75 people. While I understand where others may not be so keen on the time it takes to implement and customize, professionally, I am a believer in the power of Jira now and as we continue to grow. I don't see us moving away from it, even with the additional investment in Jira education, any time soon - its power is unmatched in the space.
Pros
Jira is *incredibly* versatile. You can customize almost every aspect of your Cloud instance, Project, Boards, & Workflows to fit nearly any use case, and across multiple departments.
Permissions to your Jira instance can be restricted at a very granular level if need-be, but can be more broad if the occasion calls for it.
Additionally, and probably the largest reason we transitioned from enterprise Jira to a Cloud Jira instance is the pervasive availability of integration across the market.
Speaking of market - Jira has a growing 3rd-party market that offers enhancements to the Jira platform that Jira does not natively provide or are too complex for an untrained Jira administrator to script themselves. Of those that are "approved" by Jira, we are extremely happy with the breadth of functionality, integration and ease of use.
With all that I do have to say that our favorite thing with all project leads is Jira Automation. Once you understand the "SmartValues" language that automation runs on, the use cases for automation are truly endless. It is one of the many strong features from a project management perspective.
Cons
Jira takes a village. Atlassian has an incredible resources in the "Atlassian Community" and they do a great job of having experienced users there to answer questions but, because each instance can be set up so differently, the actual customer support request portal is limited to bug fixes. As a result, much of my time administering Jira is spent researching how to fix a roadblock or how to modify permissions - a lot of "learning by doing". Generally speaking, Jira can be difficult to use from an administration perspective, *but* for the purposes of moving ticket along, the UX is pretty good and the UI is fairly intuitive.
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Project Management Tool
Reviewed on 21/4/2023
Overall, Jira provides a great experience in terms of project planning and execution. It provides...
Overall, Jira provides a great experience in terms of project planning and execution. It provides tons of flexibility in terms of creating customized workflows and custom fields. An efficient tool to track issues, bugs, development efforts, etc. Also , it has decent reporting and analytics capabilities , which allows me to create customized reports and dashboards
Pros
Jira provides a ton of features in terms of project planning, the ability to create a hierarchy of epics, and feature > delivery > story, which is a great feature to track deliverables in a release. It provides sufficient options to write detailed stories, add functional workflows, excel data sets, etc. Helps in Issue and bug tracking during production support, UAT phase, and QA testing. A great collaboration platform, due to the ability to write comments, notifications, tag required personnel, and seamless integration with other tools such as Outlook and Confluence.Log efforts and Tempo (dashboard to track daily efforts) is an amazing tool for productivity enhancements.
Cons
There are a few limitations of JIRA as well - - The search engine of JIRA doesn't always fetch the correct results despite using the correct keywords, it's not as smart as an AI-powered engine or Google. Also, the Smart Query feature is not that useful, many times basic search work well.- Doesn't have the templates to write detailed documents such as FSD or a design document, not a very good knowledge management tool.
- Industry: Graphic Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Managin Technical Projects The Right Way
Reviewed on 19/11/2018
JIRA has lots of features and functionalities than can take time to master. From most project...
JIRA has lots of features and functionalities than can take time to master. From most project management applications' perspective, JIRA is one of the most complex to master. But it truly is the most complete in terms of offering development teams all the tools they need. This means that trying to run a fairly large and complex enterprise environment on JIRA might need the addition of a JIRA administrator to keep things organized.
Pros
JIRA offers true Agile support for managing technical projects. Initially developed by developers for developers, JIRA is a powerful tool that captures more than just the project management aspect of any development project.
JIRA offers a complete suite of issue tracking throughout the development life cycle. Starting with the backlog and planning, JIRA lets you layout your entire project across as many iterations (Sprints) as necessary. It provides ease of tracking the project progress and offers a host of tools for collaboration such as commenting threads. Projects and their projects can also be tracked across releases, with its release management capabilities, and provide comprehensive reports on performance and progress.
JIRA is extremely flexible and offers pre-set templates across all functionalities, and allows you to modify them as neededto fit your team and organization's needs. Unlike some products with rigidity built into them, JIRA allows you to define how your team works.
JIRA has a vast number of integrations and add-ons to further enhance its capabilities.
Cons
JIRA is very powerful and very detailed. So much so, that some users often find it quite cumbersome if their development environments are not complex. Essentially, JIRA fits beautifully in any environment, but is extremely robust for enterprise environments, making it perceptively complex in small simple projects.