SAP SuccessFactors HCM Suite Reviews

SuccessFactors is a great integrated product for recruiting and learning.

The system is a bit clunky and not such a streamlined user experience.

The product is user friendly and the ability to perform basic functions works for daily use. The product asthetics are appealing .

A lot of areas are in need of improvement. When software updates the next day there are always issues that arise that cause delays in daily tasks. External customers are limited in some user options that should not be restricted.

The Software is very easy to use. You can customize it to your intern HR prozesses. It make HR administration so much more fun - its modern, uncomplicated and user friedly.

The design of the perfomance form could be better.

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG.
1. Success factors provides human capital management solutions for large enterprises
2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement.
3. It has complete customization available which can be changed according to need of the organization.
4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

1. Pricing for software is on higher side which mostly large enterprises can only afford.
2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it.
3. It lakes seamless integration with various SAP modules.
4. Sometime its complexity is such that excel based HCM seems like more suitable

SAP is a well-known management system which is recognized by most of companies and can be adapted for your needs without knowledge of hard programming. You can drag and drop someting to create your own system.

User interface is not friendly and it works slowly. If you use on a browser, go back future can struggle. Developers should focus to increase GUI and performance.

You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents.

So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.

It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.

Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

Talent management analytics: which allows for employee skill/qualification analysis;

The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.

It has been interesting to see how SuccessFactors has evolved and is now being positioned within SAP. I have always seen them as stronger in performance management and succession. The frameworks the tool was originally based on have certainly held the test of time.

As with everyone acquired by Oracle or SAP; you wonder what is going to be left in a couple of years. Also, struggle with the adequacy of the payroll, benefits, workforce management, etc.. Have always understood why they wanted to be there but it's a bit like going to a motorcycle dealer to but a car.

Easy to set up classes, close classes and run reports

Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

The software integrated with other SAP tools which provide more choices for HR professionals to have everything in one go. It is also customizable depending on your organisation process/requirements.

As it involves several different software it can be bit unstable at times specially during upgrades period

I appreciate the idea of a database for positions and a database for people. It is a great idea and I think they have a good design to build on.

The positions don't change when a person changes. This was a challenge. You can automatically transfer employees to new supervisors when you terminate a supervisor, but the positions for all those employees will still show the higher level position to be the terminated one rather than the new one causing double the work. It is a challenge, and I think their reporting and importing processes could be more efficient.

Self-explanatory, love the due dates/retraining, platform has many features. The product offers a great layout for the learner experience.

Since SAP took over, customer service is weak. Often they are not very responsive. Price is on the higher side.

Rapid implementation and subscription based.
Increase managers’ capabilities to develop frontline associates.
Streamline administration process and maximize efficiency.
Reduce audit and compliance risks by having complete and accessible attendance data.

It requires additional fee for content management

Good tracking of parts and steps, traceability linked to sign off, this software can communicate easily with other systems.

It can crash often. Everything else is great and easy to use. Might be pricey but it is an awesome tool.

SuccessFactors helps our team with learning courses easily. It connects all the team members with various courses on the cloud. Easy to use and reporting helps with a lot of custom options. Great tool for learning management. Helps with managing courses and other related information for team members.

It is great and storing and organizing all employee data securely.

The reporting function can be challenging and not very user friendly.

Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes.

It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly.

One of the best Learning and Development product for up skilling and training of work force of any organization, simple, effective, efficient.

Some of the features like search and User Interface can be further improvised with better and easier browsing capabilities for better navigation across published content.

the platform is very good.
adapts to the needs of the company
indicates immediate response when a report is requested

not all the sap system is translated into Spanish
high cost of buying and implementing the program.

Very user-friendly. Our employee population loved the interface, and HR found it very easy to use.

Had some integration issues, but SF helped us fix any issues we had very quickly.

Core functions and features are on par with most other companies.

The customer support is awful. To put in a ticket, you have to research the topic. It takes them forever to get back to you. I submitted a "high" priority ticket. It took them one week to get back to me.

ala carte features and ability to add on as your team grows and need to increase succession planning tools

a little confusing at first but easily adaptable once you learn the system

I like the GUI of this application as it makes it easy to navigate for end users.

I would like if the Resume would auto populate the fields so it would make applications less tedious.

Easy rating system, easy to enter goal, objectives, etc. I like the notification emails it can send to other parties like employees or HR

lack of training from my company...there is more functionality that we are not using