SAP SuccessFactors HXM Suite Reviews

SAP SuccessFactors HXM Suite

4.0 (279)
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Cloud-based Human Experience Management (HXM) software

Overall rating

4.0 /5
(279)
Value for Money
3.7/5
Features
4.0/5
Ease of Use
3.8/5
Customer Support
3.7/5
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279 Reviews

Abhijeet
Abhijeet
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

High Reliability HR Software

Reviewed on 26/2/2023

Pros

I love the UI of this thing. Like I feel it was built for me. There are panels where I can measure and check my own performance and improve upon them.

Cons

The system is nice but integrating it with other seems like a difficult area. I would never tread on those paths.

Kavindu Githsara
Kavindu Githsara
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maximize Your HR Potential with SAP SuccessFactors HXM Suite

Reviewed on 23/12/2022

Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of...

Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users.

Pros

SAP SuccessFactors HXM Suite is a comprehensive software solution that helps businesses manage and optimize their human resources processes. Here are some pros and cons that we see in this software solution after using it for few years. SAP SuccessFactors HXM Suite offers a wide range of HR features, including performance management, succession planning, and learning and development. It has customizable options that allow our businesses to tailor the solution to our specific needs. Also It can helped us to streamline our HR processes and improve efficiency, leading to increased productivity and cost savings. Not only that but also this solution includes features that help businesses improve employee engagement, such as employee feedback and recognition programs.

Cons

SAP SuccessFactors HXM Suite can be expensive, especially for smaller businesses with limited budgets.

Laura
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Complex LMS

Reviewed on 19/4/2023

It’s been six months but I’m still learning.

It’s been six months but I’m still learning.

Pros

The reporting is very thorough, and the LMS allows personalisations until some point.

Cons

Very complex structure, incapability of managing elearning completion / from an Admin side, or seeing an elearning without assigining it to onesef first.

Md.
Md.
Overall rating
  • Industry: Tobacco
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Manage your Human Resources Efficiently

Reviewed on 8/5/2021

As a user, I am super delighted to use this software because it enables me to manage my team very...

As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically.

Pros

I. Easy to use and very user-friendly for the HR guys as well as for the employees.
II. Specific role creation as of the role profile ( ensuring proper delegation of authority).
III. Real time update of the HR data.
IV. Performance management system.
V. Hiring or contracting and leaver management.
VI. Compensation and benefit management.
VII. Identifying the development needs of the employees and prioritizing the training program for the top loss.

Cons

I am extremely happy with this software and didn't find anything that I would not like.

Tiana
Tiana
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

There's always something in here you didn't know it was capable of

Reviewed on 13/3/2019

SF is great because the experience changes for each user. You can control access down to each page...

SF is great because the experience changes for each user. You can control access down to each page type and req number. It is such a great tool for recruiting and data tracking as long as you are willing to dedicate the time to learn the system.

Pros

The amount of reports and data that this software holds is amazing. You are able to track an employees progress from the second they apply to the time that they leave and everything in between. I am able to pull very specific reports, or ask that they be created. The data is there somewhere, it's just a matter of figuring out how to harness it.

Cons

You need to spend some serious time training in the underbelly of this program to make sure that you are getting your monies worth. As far as HRIS systems go, this one integrates well with other internal programs, so spend the time learning.

Luca
Luca
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Used SF LMS from 2015 to 2020

Reviewed on 29/9/2022

It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud...

It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud based software. At least it was up to 2020

Pros

Very feature rich, robust architecture.

Cons

Lack of flexible reporting. Too dependent on a 3rd party integrator
Impasible to customise core settings

Frédéric
Frédéric
Overall rating
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Powerful solution as an integrated recruitement tool

Reviewed on 4/4/2022

Pros

I really apreciate the easyway to follow applications, exchange easily with managers and application tracking. Building a stong funnel of applications is a big plus.

Cons

You can do what you want but you'll need qualified ressources to do it.

Fernando
Fernando
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Too complicated...

Reviewed on 16/8/2018

My certifications came from extensive studies, I think I couldn't have made it without SAP...

My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Pros

It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons

Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

Conrado
Conrado
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

SAP is a very powerful ERP system but must be for smart people to be able to fully functionalit...

Reviewed on 27/5/2018

We were able to automate our Time Management system although more training is required for the...

We were able to automate our Time Management system although more training is required for the timekeepers/time Admin in order for them to fully understand and use the system to its highest functionalities.

Pros

The full integration with all modules from HR to Finance to Materials as well as its retro accounting calculation is a plus.

Cons

Reporting is quite tedious and more manual intervention required. Time Management is too complex - not simple to trouble shoot errors.

Daniel
Daniel
Overall rating
  • Industry: Accounting
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Take control of your payroll in an unbeatable order!

Reviewed on 15/6/2019

Pros

You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents.

So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.

Cons

It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.

Geetika
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Review for SAP SuccessFactors HXM Suite

Reviewed on 12/1/2023

Pros

One stop best software for HR that provides amazing employee experiences and manages multiple segments to workforce. It has most advance workforce management features.

Cons

I believe that functionality wise it needs an improvement, there should be a timely software updates and The data visualization is less.

Naiman
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SAP HXM suite business review

Reviewed on 23/12/2022

With regards to business development and analytical approach it's one the best platform to come to...

With regards to business development and analytical approach it's one the best platform to come to a conclusion.

Pros

Data dump can be easily drawn even if it's more then an year ago

Cons

The interface can be made much more user friendly. As it might be bit difficult to understand for a new user

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 0.0 /10

Not Intuitive and Complicated for no reason

Reviewed on 16/9/2022

would not recommend to any person or business. not user friendly, not intuitive, and as previously...

would not recommend to any person or business. not user friendly, not intuitive, and as previously mentioned I am constantly troubleshooting this software with my team and our administrator. on more than one occasion, people's time off has not accrued properly resulting in them either having a surplus or less vacation days than they're supposed to. any time i need to do anything in this software it is overly complicated. i miss our old vacation time software, and so does our team.

Pros

I like that there is an app, however i've never used it and i'm not sure how many of our staff use it either.

Cons

The main reason we use SF is time off requests/vacation management. After almost 2yrs of use, I still get emails from multiple team members that are struggling to:
- see their total accrued vacation time
- enter in their own vacation time (Aka they email asking me to do it for them)
- cancel their own days off (they email me asking me to do it for them)
- edit requests on their own (ex: changing from 3 days of vacation to 2 etc) without cancelling and re-entering the whole thing

My biggest frustration with SF is that it doesn't show team members their total time off, it only shows what they've accrued as of the day they are looking at their profile. in order to see how many days they have left to book they have to adjust the calendar. I get the most emails about this issue, and my team struggles with this the most.

You can't tell if a person has requested a 1/2 or full day w/o going "all the way" into the request - i should be able to look at either the homepage or Workflow Requests and tell if the person needs one day or just a 1/2. Instead you have to go into their profile, look at the request and THEN you can find out how much time they're requesting.

I also get email notifs every time i cancel someone else's vacation time and yet they won't get an email. i've reached out to our system admin about this more than once and they can't seem to come up with a resolution.

This software looks and feels old school - very windows 95.

Ankush
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust Tool for capturing Employee's Performance

Reviewed on 20/12/2022

Pros

The best part of SAP SuccessFactors HXM is that we can track employee's performance on a real time basis. This will also help employee also to see the feedback given my his reporting manager on a regular basis. This tool is a game changer for capturing performance feedback and evaluating the performance of an individual

Cons

Nothing as of now. Till now, I had great experience in using this tool

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy way to review performance in big teams

Reviewed on 16/11/2021

Pros

It´s great for perfomance review, allows to track objectives and the progress of each of them, at the end of the year your team members reviews themselves and you review them too, so you can easily and objectively have a full year review to share with them

Cons

The look and feel is kind of old and you have a lot of full page loads when modern software can update part of the content you´re looking

Verified Reviewer
Overall rating
  • Industry: Mining & Metals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good Core HRIS - but nothing more than that

Reviewed on 19/4/2021

Poor to non existent customer service, with poor additional modules not worth using (much better to...

Poor to non existent customer service, with poor additional modules not worth using (much better to use best of breed tech and integrate it into SF via API or SFTP), but a decent Core HRIS for larger organisations.

Pros

For a Core HRIS, it's a solid system. A little complicated in use, but nevertheless, core HRIS data is well structured and reportable.

Cons

Additional modules are basic to poor in quality. Recruitment module is a 5/10 - does the very basic stuff, but that's it. Very reactive recruitment focus, relying on job board posts to fill jobs. Non existent functionality - in terms of them actually being useful - re talent pools, searching the database, integrating with other tech etc. I couldn't also recommend the Performance module - too complicated and not liked amongst users. Talent module not worth it at all. Etc etc.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SAP Success Factor review by a Quality Professional

Reviewed on 13/4/2022

System crashes while importing bulk user information. While adding more data points to our...

System crashes while importing bulk user information. While adding more data points to our database, the tools crash instantly.
Integrating with 3rd party tools especially handling time off from Kronos had issues.
Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF.
To undo a change we need to roll back to the entire fields and as a result, it takes too much time to complete an activity.

Pros

Easily customizable. Visibility on Updation of Employee data compared to other WFM tools. UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature. We purchased the tool for ADP integration for roll-out, and the product eased the integration of Employee data along with SAP CPI.

Cons

System crashes while importing bulk user information. Integrating with 3rd party tools especially handling time off from Kronos had some issues. Importing of data while migrating is not flexible, manipulation of source data was mandated to accommodate SF.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Need improvement on user experience

Reviewed on 8/8/2019

It's a very capable and customizable platform for any kind of business needs but user interface and...

It's a very capable and customizable platform for any kind of business needs but user interface and performance needs to be improved.

Pros

SAP is a well-known management system which is recognized by most of companies and can be adapted for your needs without knowledge of hard programming. You can drag and drop someting to create your own system.

Cons

User interface is not friendly and it works slowly. If you use on a browser, go back future can struggle. Developers should focus to increase GUI and performance.

Parul
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vast range of features

Reviewed on 14/11/2022

Pros

Successfactors satisfies the need of modern talent management.Excellent features in one cloud solution.Can be easily integrated with other solutions.

Cons

Successfactors is slightly on expensive side.It is not easy to find admins.

Alternatives Considered

Workday HCM
Verified Reviewer
Overall rating
  • Industry: Building Materials
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Considering everything, my pick for an HRIS

Reviewed on 1/12/2018

The sales cycle delivered what they promised; the implementation team was very supportive. S the...

The sales cycle delivered what they promised; the implementation team was very supportive. S the post go-live support model is the best I have experienced.

Pros

The security and features of the end to end product were very robust. The IT team was happy with it and so was HR. A win!

Cons

There is some awkwardness in the user experience which results in extra clicks to navigate around. It’s clear the modules were stand-alone and have been patched together.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good functionality, challenging to implement

Reviewed on 13/8/2018

Overall, the SAP HCM software is great and is highly sophisticated when it comes to advanced...

Overall, the SAP HCM software is great and is highly sophisticated when it comes to advanced reporting and metrics. The program, initially, is not the most user-friendly, however once users become proficient, it’s a highly advanced and multi-functional system which I would recommend.

Pros

This software is highly functional from a HCM perspective and provides users with great analytics for the purpose of ongoing organizational metrics in the areas of recruitment, talent management, compensation.

Cons

The implementation was challenging in that upgrades would be pushed through without notice and as a result, the system would not function as it had been programmed initially. Customer service was decent, but troubleshooting technical issues and identifying the system error sources was difficult.

Christiaan
Christiaan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

SuccessFactors Review

Reviewed on 8/9/2019

It offers a great and easy platform to build a Human Resources system

It offers a great and easy platform to build a Human Resources system

Pros

It is a great Human Resources tool for clients and implementing it has been made relatively simple and straight foreward

Cons

Some of the modules/features for consultants are archaic and needs to be updated. The quarterly updates are also not always tested properly, and this tends to break some features

Sulakshana
Sulakshana
Overall rating
  • Industry: Construction
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Perfect HCM Suite for a large business

Reviewed on 21/6/2018

Pros

1. User friendly
2. Self Explanatory
3. Easy to log into mobile app by just scanning bar code.
4. Vast and indepth
5. Highly customizable.
6. As an administrator, it is easy to work on.

Cons

As an administrator I find that it has taken time to integrate with SAP On premise software.
As a New user tutorial should be there. If I am not used to the cloud technologies, and not very tech savvy, it becomes difficult to adopt. Some gamified tutorials would be the best.

Elcenir
Elcenir
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A super program for the management of human resources, the truth is that it is very good

Reviewed on 24/5/2018

I learned to use the program and manage it a bit, with the help of technical personnel I knew its...

I learned to use the program and manage it a bit, with the help of technical personnel I knew its internal structure, but it is not my competence

Pros

the SAP program is very powerful, for the administrative area of a company, it has many modules to manage human capital, finances, processes, planning and many more, I liked the program a lot even though it was difficult for me to learn and adapt

Cons

It took me a long time to learn how to use the program since there were details with the servers in the company that uses it, but that is something internal, otherwise I can say that it is worth using SAP in companies even though their license is expensive

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Solid learning platform with all the features you need.

Reviewed on 9/1/2018

Pros

Self-explanatory, love the due dates/retraining, platform has many features. The product offers a great layout for the learner experience.

Cons

Since SAP took over, customer service is weak. Often they are not very responsive. Price is on the higher side.