SurePayroll Reviews

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money!

Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since.

This software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly.

Here is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation into Sure Payroll. At the end of the day, Sure Payroll stepped up and fixed their mistake, but it caused me stress straightening it out with them. To alleviate this in the future, all they need to do is form an Onboarding Team that can be a check and balance to ensure the sales team loads everything correctly - so the clients life isn't disrupted when their sales team drops the ball.

Until then, only transfer in at the precise end of a quarter or at year end.

For a small business without many benefits to manage, it is a good choice and a cost effective one.

All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me.

I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude.

The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side.

We chose SurePayroll because we opened a second location in another state and the service we were using at that time could not handle multiple states. SurePayroll is easy to use, efficient, handles employees in multiple states, has great customer service, and is cost effective. It was also easy to set up when changing from another company. On those few occasions I had a question, SurePayroll was easy to contact and quickly resolved my questions. I've used both telephone support and live chat, and both were great. I would definitely recommend SurePayroll!

No cons. We've been using the software for almost 2 years, and have been very happy with both the software and the customer service.

Set up was extremely easy. Sure Payroll did every thing for me, practically. Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.

Some of the terminology is a bit confusing, but I have no real complaints.

Time clock feature is simple and easy to use and navigate. I really like the geolocation feature. It allows me to give the employees the ability to clock in using their cell phones while providing the location of the actual punch.

I have not experienced any dislikes thus far

Its a basic, easy to use software for small office such as ours where everyone does everything. Customer Support has been awesome...even for the small questions.

To be honest, nothing comes to mind. I would say all aspects of the software that we use are fine.

We used Surepayroll for many years and only left recently in an effort to centralize our HR processes. I actually miss their extremely competent customer service people. If you are looking for payroll services, look no further.

One of the things that was annoying was not being able to run an off cycle payroll without spending a fortune. We have multiple locations and cutting a check for an advance or missed payroll is a huge hassle and pain. I would prefer a monthly fee and to be able to use the platform as needed.

It is pretty simple to run weekly after getting the set up done. The set up has been easy with the staff and support available. Thank you!

Changing some salaries was more complicated than I think it should have been.

super easy!!! I go online every week and with a click of a button my payroll is done. Payroll check is sent to my personal account early every Friday morning. At the end of the year any tax doc such as a w-2 can ve easily found and printed out for my accountant.

I have yet to find any problems in over 2 years

easy to use for the administrator and even the set up is very simple to complete. online clock integrations makes it easier to use.

none. overall it works great and no issues

The software has a lot of capability and is easy to use. On those items that I don't understand, the customer service support is always very helpful in getting me what I need.

I don't have a specific item. I suppose the learning curve to use the software could be lessened by tutorials or other resources so that I don't have to call customer support as much.

This is the easier and best payroll software I have used. It is also a great value.

Nothing. This a great product. There is no downside

It very easy to integrate into my business

There is nothing at the moment that I can think

Easy to use once set up. Cheaper than quichbooks for small payroll

Not easy to set up forchurch, espically minister pay.

User friendly, employees can access there account on own

I have to het a code everytime i login to the account

This has made payroll very easy for my four caregivers assisting my parents to be able to stay in their own home. (Father is 99 and Mother is 96).
Also, the bimonthly taxes are taken out as they get paid, thus making tax time easier.

Can't think of any. Really I cannot think of any.

Set up was very quick and seamless. I am able to adjust my payroll runs based on my business cycle. There were no additional costs.

Had difficulty with some state reporting. It was eventually fixed but took a couple of months.

It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.

It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.

I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

Very user friendly. I like that it's cloud based so multiple people can use it from where ever they are. Customer Service is great.

The constant loging in. Would like some different report features

It's really easy to use once you get the set up right. They help a lot with this, and can help you fix mistakes.

Had a hard time getting the clergy pay set up initially, and when taxes were refunded they came for our account, not from surplus Sure Payroll was holding (will settle quarterly).