SurePayroll Reviews

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

No cons - I haven't had any issues with SurePayroll!

Time clock feature is simple and easy to use and navigate. I really like the geolocation feature. It allows me to give the employees the ability to clock in using their cell phones while providing the location of the actual punch.

I have not experienced any dislikes thus far

Somewhat easy to use, though the website is really cheap looking.

They do not assist with state compliance at all.

The dashboard provides the best look into the current status of your ongoing payroll.

While the layout is user friendly, it should be easier to view options for handling situations outside the normal payroll cycle.

It's very easy to use and I can run payroll in about 15 minutes. Always accurate and have never had any technical problems. Customer service is always available.

The security feature is annoying that I can't text anymore, I always have to be called with a password and I have not had the time to get it fixed after office hours.

I found the software easy to use and the support is exceptional.

I can't think of anything that has been a problem.

Very user friendly, less expensive, easy customer service

I don’t like being charged to cancel a payroll immediately after it is submitted.

I like my SurePayroll account because my payroll takes about 2 minutes 2x per month. Fast, easy, and accurate. Not having a long process when doing payroll is a huge benefit.

Have not experienced any negatives with SurePayroll

For a small business without many benefits to manage, it is a good choice and a cost effective one.

All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me.

I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude.

The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side.

It was great until 2020. Software was fine, it is the service that is horrible.

See the overall experience. Service is the worst.

SurePayroll is simple to set up and easy to use on a recurring basis. we have had no problems with it at all.

There is nothing to not like that we have found.

SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself.

SurePayroll has been charging me $55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $29.99 per month + $5 per employee. Since I use QuickBooks integration, that is additional $4.99, which should bring my bill to $40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal. They try to resolve issues by calling you back at their schedule, which may not be convenient to you. Calling them back and finding a human to talk to, is almost impossible during the tax season. Most issues like mine can be simply resolved over an email exchange.

Support used to be great during the original [SENSITIVE CONTENT HIDDEN] time. Since PayChex took it over, the support has gone down the tube. I won't be surprised if PayChex's end game is to merge the product with PayChex Flex. The company address still says Glenview IL, however, the letters sent to this address are being forwarded to PayChex's corporate office in Rochester NY. Don't expect a reply from there. There is a guy, [SENSITIVE CONTENT HIDDEN] at SurePayroll, who always responds to a negative review. I even sent him an email to ask the correct corporate address. He never responded.

Set up was extremely easy. Sure Payroll did every thing for me, practically. Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.

Some of the terminology is a bit confusing, but I have no real complaints.

I recently needed to update our banking information just before payroll was due. I was unaware that we needed a bank letter, however, once the letter was submitted the new bank information was uploaded and approved within an hour - and we still made the deadline for payroll cutoff. I like the reporting function as well as the categories of active, inactive and terminated employees.

In the instance of printing multiple weeks paystub for 1 employee, you have to go back to the reports for each week ending, choose the employee, choose the weekending, generate paystub. I would like to see the option to chose multiple weeks for 1 employee and generate all at once.

The phone application for processing payroll is very easy to use and is a great tool for people on the go.

The website is difficult to use as it has a lot more uses and tools than I probably need for the limited payroll I have to perform.

We used Surepayroll for many years and only left recently in an effort to centralize our HR processes. I actually miss their extremely competent customer service people. If you are looking for payroll services, look no further.

One of the things that was annoying was not being able to run an off cycle payroll without spending a fortune. We have multiple locations and cutting a check for an advance or missed payroll is a huge hassle and pain. I would prefer a monthly fee and to be able to use the platform as needed.

We were able to implement the Sure payroll system into our existing bookkeeping with very little effort. A little confusing at first. Mostly because our old system was well entrenched in our thought processes. Follow up and assistance has been wonderful.

Start up was a little confusing at first. Good people are there to guide us through.

CPA's are expensive. I am saving a little money by doing my own Team's Payroll.

I don't really know how to use all that the software features.

I like the ease of use & reliability of knowing my payroll will be taken care of without question...as long as I do my part and input the hours worked by my employees in a timely manner. In setting up the payroll, I was given some advice that has made the payroll process easier than before...don't know why my CPA, who was previously doing my payroll, didn't know these simple changes. I also like that my cost is less with Sure Payroll.

I truly haven't run in to any problems. I've been satisfied with customer service, when I've had questions.

SurePayroll is easy to set up, east to use, and easy to maintain. It makes the task of completing payroll so much easier! The fact that SurePayroll handles all state and federal taxes and generates end of year documents helps me sleep well at night! I've already recommended SurePayroll to other business owners and they've loved it!

The two-step verification can be a hassle at times because it doesn't remember the device, as it should, but it's a small nuisance in comparison to the time SurePayroll saves otherwise.

This is the easier and best payroll software I have used. It is also a great value.

Nothing. This a great product. There is no downside

Easy to use, secure, great value for service. Customer service is always available and accommodating.

Even when signing on with same device it almost always requires validation by sending a login code to phone or email. This is a nuisance.

Software works fine, and they added an auto-run feature

The price keeps going up. Started at $39.99/month, now paying $66.93. There has been no communication from the company - they just keep raising the price, knowing that switching is a huge pain.

Once you get up and running, it takes less than five minutes to run your payroll. It's pretty easy to use and easy to get reports and other documents. It cost less than other services so that helps too!

At the beginning, it was challenging to do things like change my payroll schedule. Customer service was very helpful and responsive.

Easy to work and costumer service most of time get help

Time are not integrated in the system have to be a separated program