SurePayroll Reviews

I liked the price point for my sole proprietor small business without losing the connection to Paychex. It was far less expensive than SurePayroll while being in the SurePayroll family. The customer support and user experience were both excellent and made it easy to handle payroll. They also assisted with compliance needs which was expert and helpful

First there is a bug in the software for remembering a specific computer re: two factor authentication. However, the larger issue is the inability for PayChex to get on board with recommending or at least not badmouthing the product. I was approached numerous times to try and poach me back from SurePayroll and I was told SurePayroll would not be a solution that would help me when I closed my account with Paychex. That was truly disheartening but didnt stop my move due to the price point. That said, I felt that I had my money stolen from me by Paychex for not routing me to SurePayroll as SurePayroll covered my needs far more appropriately than Paychex.

I like the fact that everything is done online and there's really no need for phone communication unless there's a problem. I get it done fast, and all tax info is right at my fingertips and there's no waiting for your accountant to get back to you on that information.

I honestly feel that there is no improvement needed. I know no one is perfect, but this company truly knows what they are doing. Their software is so easy to use and very convenient. This can be done anywhere!

Entering the employee information and the weekly entering of the hours. It is user friendly in every way.

I know you want a con, but I honestly don't have one. I haven't run into an issue yet that has been a problem.

It's easy to use once you are set up. Customer service is always quick to help and ALWAYS friendly. I can always easily find any reports I may need easily and it is so user friendly.

I honestly haven't had any issues with the software. I only had some issues when getting signed up.

I love that I can pick up the phone and be walked through the process. Instead of doing it for me, they teach me the "how to's" Always so professional and helpful

There really aren't any cons I have experienced in the short time I've been a customer. It's been too easy, so far.

We utilize SurePayroll to help with all the technical aspects of making sure our business is up to date with all the various payroll taxes associated with our state and federal requirements. Being a first time small business owner I was concerned if I was meeting all the various tax payment requirements and SurePayroll now allows me to focus on running the business day to day without being worried if I've missed any of the various payments required with running payroll. I love the peace of mind knowing that SurePayroll has me covered if anything does get overlooked, too.

The fact that I need to validate my computer ever single time I access the website even though I check the box that states: "remember this device" when I sign-in to the website.

I recently needed to update our banking information just before payroll was due. I was unaware that we needed a bank letter, however, once the letter was submitted the new bank information was uploaded and approved within an hour - and we still made the deadline for payroll cutoff. I like the reporting function as well as the categories of active, inactive and terminated employees.

In the instance of printing multiple weeks paystub for 1 employee, you have to go back to the reports for each week ending, choose the employee, choose the weekending, generate paystub. I would like to see the option to chose multiple weeks for 1 employee and generate all at once.

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

I like the ease of use. I really don't have to worry about anything being incorrect

Nothing. Everything is very simple for me to pay my employees

The software is user friendly and a good value for the money. Tax filings are done promptly and reports are available for download. Payroll is charged monthly, and not per pay period.

Manual checks cause the payroll schedule to be off, and it has to be rebuilt. Not hard to do, but it shouldn't happen.

Easy to use, secure, great value for service. Customer service is always available and accommodating.

Even when signing on with same device it almost always requires validation by sending a login code to phone or email. This is a nuisance.

The ability to download reports into Excel. The flexibility of the pay periods. The watchfulness of your processors. Someone actually called me because they saw what they thought was a duplication and indeed it was. That is amazing!!

There could be more helpful information in several places. One example, when you are setting up a new employee in California, it would be helpful to have a note when you go to select status that says "You must use New Hire if you want us to send a form DE 34 to California". I know that may be obvious to you but when I was setting it up, all of our "new" employees have been with us for a long time but as independent contractors so I did not think of the as a new hire.

I also think that you should not have to pay the $5 monthly fee if an employee is inactive. Instead you have to terminate them which makes no sense.

Once you get up and running, it takes less than five minutes to run your payroll. It's pretty easy to use and easy to get reports and other documents. It cost less than other services so that helps too!

At the beginning, it was challenging to do things like change my payroll schedule. Customer service was very helpful and responsive.

Ease of use, cost, reporting

Customer support

I like how easy it was for us to switch from our current payroll provider to SurePayroll. A few reports pulled, answer a few questions, and everything was imported for us. I like how I can easily pull reports and see graphs in Surepayroll

The time for setup was pretty slow. The support team is hit and miss - sometimes you will get someone quickly other times you have to wait for awhile. Sometime when you call in you get someone you can easily understand that is very knowledgeable and can help you right away, other times you get someone you can't understand, that doesn't understand you and leaves you frustrated and still having issues.

This software is easy to use. As a one person small business I do not need complex, I need easy and Sure Payroll is it.

I have not found anything that I do not like.

App is easy to use for basic stuff. The rest you have to log on for.

Only parts of it are intuitive. Not built well for household employees

Easy and quick to use, website is generally self explanatory

Cannot access the website in some other countries, some functions specific to my state laws are not possible

You just plug in the hours and everything happens upon approval

Hard to use inbetween payroll times - EXTRA checks or corrections are not forgiving

I don’t have to worry about anything. The monthly fee assured me everything gets filed on time.

The lead time from when I submit a question or a paper. Last time the response was 3 weeks

I think once it is setup correctly, it probably functions well. It was really inexpensive for what it does. I have one employee plus me, and it seemed like an affordable option for payroll services.

Terrible customer service. Really tough to get in touch with customer care. I sat on hold forever every time I called trying to fix my mistake when I first setup my information.

Payroll is super quick and easy. No hassle and very little time needed.

Setup took a while but that would be inherent to any payroll software so no real complaints. The person who helped set everything up was amazing.

Everything is clearly labeled. You can go in and quickly get it done knowing they will keep you in full compliance.

It would be helpful to be able to more easily make changes to the default payroll.

Love how easy it is to navigate and how quickly customer service reps get my questions answered.

None that I can think of. I am overall pleased with Surepayroll.

The software is easy to use even for people who are not computer savvy. I particularly like the fact that they handle all the taxes which gives me ample time to tend to my company's needs. I also like the security feature to access my account.

Other than a couple of Fridays where I had to hold for upwards of 8 minutes to talk to someone in customer service, I have not had any complaints.