SurePayroll Reviews

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

No cons - I haven't had any issues with SurePayroll!

Being a small business owner requires me to wear a lot of hats. SurePayroll helps make my payroll processing hat very easy! I'm so thankful for the ease and attention of SurePayroll.

The week-to-week ease cannot be beat. My only con with the software was a tax form mishap when I first transferred over.

Somewhat easy to use, though the website is really cheap looking.

They do not assist with state compliance at all.

Time clock feature is simple and easy to use and navigate. I really like the geolocation feature. It allows me to give the employees the ability to clock in using their cell phones while providing the location of the actual punch.

I have not experienced any dislikes thus far

The dashboard provides the best look into the current status of your ongoing payroll.

While the layout is user friendly, it should be easier to view options for handling situations outside the normal payroll cycle.

It's very easy to use and I can run payroll in about 15 minutes. Always accurate and have never had any technical problems. Customer service is always available.

The security feature is annoying that I can't text anymore, I always have to be called with a password and I have not had the time to get it fixed after office hours.

I found the software easy to use and the support is exceptional.

I can't think of anything that has been a problem.

Very user friendly, less expensive, easy customer service

I don’t like being charged to cancel a payroll immediately after it is submitted.

For a small business without many benefits to manage, it is a good choice and a cost effective one.

All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me.

I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude.

The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side.

When in business, it was easy to login and approve payroll

Their customer support is the worse I've ever encountered.

I like the ease of use. I really don't have to worry about anything being incorrect

Nothing. Everything is very simple for me to pay my employees

SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself.

SurePayroll has been charging me $55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $29.99 per month + $5 per employee. Since I use QuickBooks integration, that is additional $4.99, which should bring my bill to $40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal. They try to resolve issues by calling you back at their schedule, which may not be convenient to you. Calling them back and finding a human to talk to, is almost impossible during the tax season. Most issues like mine can be simply resolved over an email exchange.

Support used to be great during the original [SENSITIVE CONTENT HIDDEN] time. Since PayChex took it over, the support has gone down the tube. I won't be surprised if PayChex's end game is to merge the product with PayChex Flex. The company address still says Glenview IL, however, the letters sent to this address are being forwarded to PayChex's corporate office in Rochester NY. Don't expect a reply from there. There is a guy, [SENSITIVE CONTENT HIDDEN] at SurePayroll, who always responds to a negative review. I even sent him an email to ask the correct corporate address. He never responded.

If you want a basic payroll system then SP will do the job. The software is fairly easy to use. I've been using SP for 18 years and for the most part, it works well. I love having access to any reports I need almost instantly.

My biggest gripe with SP is it hasn't kept up with the times. It's the same software that I've been using for the last 18 years which means it doesn't have many bells and whistles. It doesn't integrate any time records...I have to use a separate service to keep track of time. It doesn't work well on a smartphone or tablet. You can't give more than one person access to the system (no bookkeeper and CPA...just one) You have to verify through text every time you try and log in. Any time you change employee info you have to reset your payroll info and start all over again. You can't have too many line items on the paystub. You can't change the names of some on-the-line items.

I love that I can pick up the phone and be walked through the process. Instead of doing it for me, they teach me the "how to's" Always so professional and helpful

There really aren't any cons I have experienced in the short time I've been a customer. It's been too easy, so far.

I recently needed to update our banking information just before payroll was due. I was unaware that we needed a bank letter, however, once the letter was submitted the new bank information was uploaded and approved within an hour - and we still made the deadline for payroll cutoff. I like the reporting function as well as the categories of active, inactive and terminated employees.

In the instance of printing multiple weeks paystub for 1 employee, you have to go back to the reports for each week ending, choose the employee, choose the weekending, generate paystub. I would like to see the option to chose multiple weeks for 1 employee and generate all at once.

The phone application for processing payroll is very easy to use and is a great tool for people on the go.

The website is difficult to use as it has a lot more uses and tools than I probably need for the limited payroll I have to perform.

Its a basic, easy to use software for small office such as ours where everyone does everything. Customer Support has been awesome...even for the small questions.

To be honest, nothing comes to mind. I would say all aspects of the software that we use are fine.

Nothing. I have spent two weeks straight fighting with software with little guidance how to get all appropriate EINs and set up numerous taxes. I have had daily calls from the company when I haven't wanted them. I have made daily calls to them trying to resolve issues and am still stuck. I have waited for hours in the online chat queue. My employee has called them as well and was treated rudely.

Due to an error in setting up my nanny's bank account, my first two payroll checks didn't process. There are huge fees for this and my nanny still hasn't gotten paid. The lag in payment is 4 days and it took 6 days for SurePayRoll to notify us. After 14 days, I have yet to successfully process payroll. I am told daily about new fees I might incur due to not having correct tax numbers, employee worker's comp, etc. If I knew withholding taxes for a nanny would be this much of a headache, I might have risked COVID to use a daycare instead. Do yourself a favor and if this is your first experience setting up payroll for a single employee, go elsewhere! Already cost me $250 for one month, and my employee is very unhappily not even paid yet!

It works and I can set up different rates easily.

It’s not the easiest to use and the customer service is poor

super easy!!! I go online every week and with a click of a button my payroll is done. Payroll check is sent to my personal account early every Friday morning. At the end of the year any tax doc such as a w-2 can ve easily found and printed out for my accountant.

I have yet to find any problems in over 2 years

Easy to process a normal payroll with no deviations

You are required to use two-factor authentication every time you login, and the system is slow in recognizing the numbers as you type them. It gives you the option to "remember me" except this option doesn't work. A customer service rep told me that they didn't build this into the software, my browser offers it, except it's clearly designed with the same UI as their system. Additionally, you cannot do a password reset from the app, you must do it from a computer. And you can't copy/paste your temporary password, you have to type it...such weird and archaic usability.

Customer service is as TERRIBLE as everyone else has said. Minimum 40 minutes on hold even when you get a call back. My employee has been completely unable to login to the system for over a month, and tech support cannot pinpoint the problem. Customer service says they will escalate, and a week later I receive an email that says the exact same trite steps as they provide everyone on the first troubleshooting call.

Attractive UI and although prompts are often not that clear since they are poorly written, navigation is generally okay.

Customer service is the worst in the industry. It should not take three weeks for a payroll company to respond to an urgent request about a state government imposing late fees & penalties due to that payroll company missing a filing or filing improperly.
SurePayroll handles government interactions very poorly, and communicates with its clients about these interactions even more poorly.

Easy to run once it is set up, it is quick to process a payroll.

The transition from our previous company to a new one was a disaster and SurePayroll was the one that assisted with it.

Easy to work. Nice to be on the road and produce payroll. But when you call for help. You'll be on the phone for a long time.

Software is good. Customer services not so good

The software has a lot of capability and is easy to use. On those items that I don't understand, the customer service support is always very helpful in getting me what I need.

I don't have a specific item. I suppose the learning curve to use the software could be lessened by tutorials or other resources so that I don't have to call customer support as much.