SurePayroll Reviews

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Easy to use, online interface, really good support. Much less costly than prior service. They made switching from prior service quite easy. They can do pay by pay worker’s compensation.

I don’t always run my payroll on the same schedule and am always resetting things. Would like more ability to customize the reports.

Surepayroll puts me at ease, knowing that once our time is submitted, the staff will be alerted via email that a paystub has been formed, and they will automatically be direct deposited - always without issue!

Switching to Surepayroll was difficult, as the onboarding directions are a bit confusing.

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

I liked that it was easy to use. The price was nice, too. They are part of PayChex which is a much bigger company and cost a lot more to use.

You have to pay for things that I think should be included. A clock in and out is extra. Reports are extra, etc.

Ease of use
Intuitive interface
Dependability
Customer service

No reminders for reviews
Birthday reminders are spotty
No self onboarding

This software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly.

Here is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation into Sure Payroll. At the end of the day, Sure Payroll stepped up and fixed their mistake, but it caused me stress straightening it out with them. To alleviate this in the future, all they need to do is form an Onboarding Team that can be a check and balance to ensure the sales team loads everything correctly - so the clients life isn't disrupted when their sales team drops the ball.

Until then, only transfer in at the precise end of a quarter or at year end.

Management and Payment of Employment Taxes and 1099s

Inability to completely void out a payroll check that was incorrectly issued, and instead I had to issue a negative amount the next week in order to make the adjustment for the end of year 1099.

For a small business without many benefits to manage, it is a good choice and a cost effective one.

All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me.

I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude.

The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side.

I can access payroll statements and W2 information and download PDFs.

It was very difficult to talk to a customer service representative when I had questions.

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

I really like the reminder emails so that I don't forget to enter the information necessary for the payroll to be processed. I also really like that they take care of the necessary filings for all employee withholdings and tax payments. The software is very easy to use and if I have any questions, their customer service is very helpful and willing to assist with any issues that arise.
I was not a part of implementing the change of our payroll to the Sure Payroll software so I can't personally speak into the ease of integration. I am not aware of any problems during the switch to the new payroll system.

I am not able to print the summary reports from the printer icon. It forces me to download the report and then print it. It seems odd to have a feature that doesn't work. I'm not sure if it isn't compatible with my printer or why it doesn't do anything when I click the printer icon.

This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money!

Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since.

I liked the price point for my sole proprietor small business without losing the connection to Paychex. It was far less expensive than SurePayroll while being in the SurePayroll family. The customer support and user experience were both excellent and made it easy to handle payroll. They also assisted with compliance needs which was expert and helpful

First there is a bug in the software for remembering a specific computer re: two factor authentication. However, the larger issue is the inability for PayChex to get on board with recommending or at least not badmouthing the product. I was approached numerous times to try and poach me back from SurePayroll and I was told SurePayroll would not be a solution that would help me when I closed my account with Paychex. That was truly disheartening but didnt stop my move due to the price point. That said, I felt that I had my money stolen from me by Paychex for not routing me to SurePayroll as SurePayroll covered my needs far more appropriately than Paychex.

SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself.

SurePayroll has been charging me $55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $29.99 per month + $5 per employee. Since I use QuickBooks integration, that is additional $4.99, which should bring my bill to $40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal. They try to resolve issues by calling you back at their schedule, which may not be convenient to you. Calling them back and finding a human to talk to, is almost impossible during the tax season. Most issues like mine can be simply resolved over an email exchange.

Support used to be great during the original [SENSITIVE CONTENT HIDDEN] time. Since PayChex took it over, the support has gone down the tube. I won't be surprised if PayChex's end game is to merge the product with PayChex Flex. The company address still says Glenview IL, however, the letters sent to this address are being forwarded to PayChex's corporate office in Rochester NY. Don't expect a reply from there. There is a guy, [SENSITIVE CONTENT HIDDEN] at SurePayroll, who always responds to a negative review. I even sent him an email to ask the correct corporate address. He never responded.

I like the fact that everything is done online and there's really no need for phone communication unless there's a problem. I get it done fast, and all tax info is right at my fingertips and there's no waiting for your accountant to get back to you on that information.

I honestly feel that there is no improvement needed. I know no one is perfect, but this company truly knows what they are doing. Their software is so easy to use and very convenient. This can be done anywhere!

We chose SurePayroll because we opened a second location in another state and the service we were using at that time could not handle multiple states. SurePayroll is easy to use, efficient, handles employees in multiple states, has great customer service, and is cost effective. It was also easy to set up when changing from another company. On those few occasions I had a question, SurePayroll was easy to contact and quickly resolved my questions. I've used both telephone support and live chat, and both were great. I would definitely recommend SurePayroll!

No cons. We've been using the software for almost 2 years, and have been very happy with both the software and the customer service.

If you want a basic payroll system then SP will do the job. The software is fairly easy to use. I've been using SP for 18 years and for the most part, it works well. I love having access to any reports I need almost instantly.

My biggest gripe with SP is it hasn't kept up with the times. It's the same software that I've been using for the last 18 years which means it doesn't have many bells and whistles. It doesn't integrate any time records...I have to use a separate service to keep track of time. It doesn't work well on a smartphone or tablet. You can't give more than one person access to the system (no bookkeeper and CPA...just one) You have to verify through text every time you try and log in. Any time you change employee info you have to reset your payroll info and start all over again. You can't have too many line items on the paystub. You can't change the names of some on-the-line items.

This is easy to use whether it is online or in the app. It takes me minutes to run payroll at most! User friendly, great support if I have questions, and easy for my employees to use.

The auto populated dates are some how out of sync, and although it is very easy for me to go in and change the dates, they are never correct right from the start. I use this for my nanny and same thing happened there and I had to call and it was a little bit of a run around until I got someone to help me "reset" them so they were right but I have no idea all the steps they had me do to reset them so I have to call for my business to figure this out, I just haven't done it. I am sure it is my user error some how but that has been the only minor complaint.

It's easy to use once you are set up. Customer service is always quick to help and ALWAYS friendly. I can always easily find any reports I may need easily and it is so user friendly.

I honestly haven't had any issues with the software. I only had some issues when getting signed up.

Set up was extremely easy. Sure Payroll did every thing for me, practically. Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.

Some of the terminology is a bit confusing, but I have no real complaints.

Great value for the cost. Excellent customer service.

Reports can not be customized and there are limited standard reports.

I love that I can pick up the phone and be walked through the process. Instead of doing it for me, they teach me the "how to's" Always so professional and helpful

There really aren't any cons I have experienced in the short time I've been a customer. It's been too easy, so far.

After contacting many different companies we chose SurePayroll and we are so glad we did. They send out emails to remind you to enter payroll every week. Payroll is on default and so easy to enter or make changes. They even have an app to do payroll, however we have never used it so I can’t comment on that part.

They have a glitch in the system that has to do with separating direct deposits for one person into two checking accounts. It shows up on one of our employees that we need to write a check for .01 cents. I have spoken to them about it but they have never been able to fix the problem.

I recently needed to update our banking information just before payroll was due. I was unaware that we needed a bank letter, however, once the letter was submitted the new bank information was uploaded and approved within an hour - and we still made the deadline for payroll cutoff. I like the reporting function as well as the categories of active, inactive and terminated employees.

In the instance of printing multiple weeks paystub for 1 employee, you have to go back to the reports for each week ending, choose the employee, choose the weekending, generate paystub. I would like to see the option to chose multiple weeks for 1 employee and generate all at once.