Ameyo

All-in-one Contact Center Software

4.2 /5 (25 reviews) Write a Review!

Ameyo Overview

What is Ameyo?

Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.

Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.

Ameyo Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
One Time License
Subscription
Value for money

Contact sales for a custom quote


Ameyo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Arabic, English, French, German, Portuguese, Spanish

Media

Ameyo video

Ameyo Reviews

Ameyo Reviews

Overall rating
4.2
/
5
Excellent
12

Very good
8

Average
3

Poor
1

Terrible
1

Value for Money
3.7
Features
4.1
Ease of Use
4.3
Customer Support
3.7
80% recommended this app
Shivam M.

Voice channel feedback

Our connectivity is increased by tuning some retry time settings and campaign settings.


Vishnu B.

Over-commitment and Under Performance

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.


Advitiya P.

Ameyo fits the Bill

NA


Ehab M.

Easy to use and customize application with excellent support team

The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used


Sujit S.
Industry: Information Technology & Services
Company size: 10,001+ Employees

Rating only

Reviewed on 28/7/2015
Review Source: GetApp
Shivam M.
Industry: Financial Services
Company size: 501-1,000 Employees

Voice channel feedback

Used Daily for 2+ years
Reviewed on 2/12/2019
Review Source: Capterra

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros

1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.

Cons

1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.

Response from Ameyo

Thanks, Shivam! Your feedback really matters! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Vishnu B.
Industry: Leisure, Travel & Tourism
Company size: 201-500 Employees

Over-commitment and Under Performance

Used Daily for 1-5 months
Reviewed on 17/7/2019
Review Source: Capterra

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Pros

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Cons

1. Highly Unstable
2. Poor Support
3. Not cordination with telcos

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Advitiya P.
Industry: Financial Services
Company size: 501-1,000 Employees

Ameyo fits the Bill

Used Daily for 1-5 months
Reviewed on 22/4/2020
Review Source: Capterra

NA

Pros

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly

Cons

Need to have more extensive reports alog with charts

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ehab M.
Industry: Banking
Company size: 1,001-5,000 Employees

Easy to use and customize application with excellent support team

Used Daily for 2+ years
Reviewed on 16/3/2017
Review Source: Capterra

The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7.9/10
Based on 25 user ratings
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Ameyo Pricing

Ameyo Pricing

Starting from
N/A
Free Trial
One Time License
Subscription
Value for money

Contact sales for a custom quote

Contact sales for a custom quote

Value for Money
3.7/5
Based on 25 user ratings
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Ameyo Features

Ameyo Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 25 user ratings
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Categories

Additional information for Ameyo

Additional information for Ameyo

Key features of Ameyo

  • ACD & Dynamic Queuing
  • Agent supervision
  • Auto Abandoned Call back
  • Automatic Speech recoginition
  • Call conferencing
  • Computer telephony integration (CTI)
  • Customizable IVR Prompt
  • Customizable wallboard
  • Estimated Wait Time Announcement
  • IVR with Intelligent Routing
  • Lead Management
  • Live agent reassignment
  • Omnichannel Capabilities
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
  • Predictive dialer
  • Priority Routing
  • Proactive Connect Enhancer (PACE)
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Screen Recording
  • Self Service IVR
  • Third Party Integrations
  • Virtual queuing Pass
  • Voice logger

Benefits

Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:

- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.

- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.

- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.

-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.

-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.

Ameyo FAQs

Ameyo FAQs

Below are some frequently asked questions for Ameyo.

Q. What type of pricing plans does Ameyo offer?

Ameyo offers the following pricing plans:

Pricing model: One Time License, Subscription

Free Trial: Available

Contact sales for a custom quote

Q. What are the main features of Ameyo?

Ameyo offers the following features:

  • ACD & Dynamic Queuing
  • Agent supervision
  • Auto Abandoned Call back
  • Automatic Speech recoginition
  • Call conferencing
  • Computer telephony integration (CTI)
  • Customizable IVR Prompt
  • Customizable wallboard
  • Estimated Wait Time Announcement
  • IVR with Intelligent Routing
  • Lead Management
  • Live agent reassignment
  • Omnichannel Capabilities
  • Omniqueue
  • Parallel Predictive Dialer (PPD)
  • Predictive dialer
  • Priority Routing
  • Proactive Connect Enhancer (PACE)
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Screen Recording
  • Self Service IVR
  • Third Party Integrations
  • Virtual queuing Pass
  • Voice logger

Q. Who are the typical users of Ameyo?

Ameyo has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Ameyo support?

Ameyo supports the following languages:

Arabic, English, French, German, Portuguese, Spanish

Q. What type of pricing plans does Ameyo offer?

Ameyo has the following pricing plans:

One Time License, Subscription

Q. Does Ameyo support mobile devices?

We do not have any information about what devices Ameyo supports

Q. What other apps does Ameyo integrate with?

Ameyo integrates with the following applications:

Ameyo FusionCX, Dynamics 365, FieldEZ, Freshdesk, Knowmax, LeadSquared, SugarCRM, Zendesk, Zendesk, Zoho CRM

Q. What level of support does Ameyo offer?

Ameyo offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials