ADP Workforce Now

ADP handles complexity well. They know payroll really, really well. Payroll is important for staff and ADP makes it easy for us to handle it. Payroll module has always worked and has handled various edge cases for us.

We don't like ADP's support. We feel that reaching to support is a wasteful use of our time since we barely ever get value out of them. ADP should definitely invest in support staff who are knowledgeable and willing to help. We, once, had a challenge with ADP mobile app. Information that was supposed to be on managers' ADP mobile app profile wasn't showing up. After several attempts over several months, one curious support person chose to dive deep and figure a solution out.

1. Reporting is difficult to navigate and select. You can create a custom report, but don'#39;t be fooled. It'#39;s not as customizable as you need it to be.
2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate.
3. There is no onboarding functionality. We'#39;ve created so many of our own spreadsheets simply because this function does not exist.
4. You can change the status of an applicant, but you have to go into their profile in order to do so or select a checkbox that will bring up a different screen. Too many pages between what you would like to do, makes such a simple step in the hiring process very cumbersome.
5. The referral option is not customizable at all. We were excited about this functionality, but can'#39;t even use it because it cannot do what we need it to do.
6. Our ATS has not received any patched updates at all (ADP has known about this and is 'quot;fixing'quot; for the past 6 months). Our applicants can'#39;t even click the '#39;next'#39; button without a banner being in the way of it. We know that we have lost many applicants due to this.
7. I do not work in the benefits side of things, but I know that we had a big issue with many of our employees being provided with the wrong insurance due to a mishap on ADP. Took us months to correct. Many employees paychecks for almost a whole year were incorrect that we had to refund.
8. Registering to apply for a position is so difficult. You have to click on '#39;apply'#39; for the same job 3 times navigating to multiple different screens before you actually start applying.
9. There is no automatic feature to remind our managers to submit their time cards for their branches. This has to be done manually. We have to then submit the time cards individually at the end of every pay period. This takes a whole day for one person to complete, and we have about 250+ employees.
10. Customer service is atrocious. It was so bad that when we finally complained about it enough, they didn'#39;t really offer any fixes to the standing requests that we already had, but offered us a 'quot;white glove'quot; service that we would have to pay for just to get better customer service. 10'#39;s of hours are wasted monthly just to get someone that can help us. And then we have to call back again to see if we get the same answer twice, which more often than not, we receive a different answer.