Selligent MC

Omnichannel marketing solution fusing insight & engagement

About Selligent MC

Selligent Marketing Cloud is an omnichannel marketing solution for identifying customers, analyzing behavior across channels, and interpreting data with custom reports. With capabilities such as universal client profiles, contextual personalization, multi-platform campaign management, behavioral tracking and targeting, interaction optimization, and an open API architecture, Selligent Marketing Cloud equips users with the tools to help convert website visitors into customers and sales.

With tools to engage customers via content across various platforms including email, SMS, mobile apps, social platforms, website, print, and customer care, Selligent allows businesses to target customers in the most effective way by analyzing and interpreting user behavior to create tailored content. Universal consumer profiles are assembled by extracting data from all platforms and cross-channel communications, eliminating the need to manually input data from different sources, and Selligent’s open API allows for integration with multiple data sources.

Utilizing the user-specific universal data, businesses can create personalized content relevant to each customer's current context. Data-driven content and workflows can be created using Selligent Marketing Cloud content tools with features including personalized website journeys, complex logic, automated content assembly, event triggered actions, communication follow-ups, and much more.

Marketing campaigns can be created and launched across multiple channels at once, with cross-channel opportunity management and multi-touch communication streams. Campaigns can be managed from one central interface and content can be scheduled, A/B tested, analyzed, and optimized with the assistance of business intelligence, in-depth reports and analytics.

Key benefits of Selligent MC

  • Selligent Marketing Cloud open API architecture allows users to integrate with other external applications and synchronize data across platforms.

  • Customizable dashboards provide users with a quick overview of the most import data and reporting for the business. Any number of chosen reports can be pinned to the dashboard and dashboards can be customized for each user or role.

  • Users can carry out A/B split and multi-variate testing for every step of the customer journey for insight into how each approach is performing and allows businesses to instantly optimize the user experience.

  • Comprehensive reporting and analytics provide insight into how marketing campaigns are performing and how customers are engaging with the brand. The business intelligence suite provides deep visual analytics and allows users to discover untapped value segments.

  • Users can create content such as communication streams, lifecycle campaigns, and omnichannel communication which can be saved as templates to ensure brand consistency. Strict permission controls can be added to the template library to control who can access and modify content.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Germany

    Supported Languages

    Dutch, English, French, German, Italian, Spanish

    Images

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    Features

    Total features of Selligent MC: 92

    • A/B Testing
    • API
    • Activity Dashboard
    • Activity Tracking
    • Application Integration
    • Behaviour Tracking
    • Built-In Database
    • Business Analysis
    • Business Intelligence
    • CRM Integration
    • Campaign Analysis
    • Campaign Management
    • Campaign Planning
    • Campaign Scheduling
    • Campaign Segmentation
    • Click Tracking
    • Contact Database
    • Content Library
    • Content Management
    • Content Repository
    • Conversion Rate Optimisation
    • Conversion Tracking
    • Customer Activity Reporting
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Profiling
    • Customer Segmentation
    • Customisable Templates
    • Dashboard Creation
    • Data Connectors
    • Data Extraction
    • Data Filtering
    • Data Import
    • Data Import/Export
    • Data Mapping
    • Data Profiling
    • Data Storage Management
    • Data Synchronisation
    • Data Transformation
    • Data Visualisation
    • Database Integration
    • Drag & Drop Interface
    • Drip Marketing
    • Email Alerts
    • Email Distribution
    • Email Integration
    • Email Marketing Management
    • Email Notifications
    • Email Response Control
    • Email Templates
    • Email Tracking
    • Event Triggered Actions
    • Interactive Content
    • Mobile Alerts
    • Mobile Integration
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Company
    • Multi-Country
    • Multi-Department / Project
    • Multi-Language
    • Multi-Location
    • Multiple Data Sources
    • Multiple User Accounts
    • Performance Reports
    • Permission Management
    • Real Time Data
    • Real Time Reporting
    • Real Time Updates
    • Reporting & Statistics
    • Role Management
    • Role-Based Permissions
    • SMS Integration
    • SMS Marketing Management
    • Self Service Portal
    • Social Advertising
    • Social Media Integration
    • Social Network Marketing
    • Status Reporting
    • Summary Reports
    • Unsubscribe Database
    • Visitor Management
    • Visual Analytics
    • Web Analytics
    • Web Forms
    • Web Traffic Reporting
    • Website Integration
    • Workflow Management

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    Reviews

    Overall rating

    4.5 /5
    (13)
    Value for Money
    4.7/5
    Features
    4.8/5
    Ease of Use
    4.2/5
    Customer Support
    4.4/5

    Already have Selligent MC?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 13
    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Automation is magical

    Reviewed on 26/1/2018

    Pros

    Really helped me streamline my automated marketing emails that I sent to clients. It's streamlined so much

    Cons

    Not as easy to setup as I would have liked. A bit clunky to be honest. Their support team is A+ though

    Anja S.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    It is a very powerful tool with numerous features

    Reviewed on 16/8/2017

    Pros

    It is a very powerful tool with countless features ( of course it requires thorough implementation to be able to use it to the full extent).

    Implementation and configuration require some expertise, but once the system is set up properly, usability is quite good:

    - Setting up email & omni channel journeys is fairly easy using the journey map: components can easily be added by drag and drop and modified afterwards.
    - A/B tests can easily be set up.
    - Setting up and targeting user segments is also quite straight forward.
    - We set up & now use the SMS interface which also works without any issues.

    - We're quite happy with our Account/partner management they are really up to speed, are very responsive and committed to their clients success.

    Cons

    We feel that the reporting feature requires a lot of clicks and is not really clear & easy to read at one glance.

    We also see some room for improvement in the field of customer support regarding speed/responsiveness and thoroughness.

    Jonny D.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Data modelling is amazing

    Reviewed on 23/10/2019

    Smart!

    Smart!

    Pros

    We selected selligent because we wanted to use our own data! Selligent has the best data management and construction in the market. It has enabled us to do truely unique and advanced things.

    Cons

    It’s a desktop windows only application. It’s miles behind where it needs to be on web and in browser. Could be great but let down by slow development. They understand data and the future but need to catch up and fast!

    Nicola A.
    Overall rating
    • Industry: Hospitality
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    One-Stop-Shop for CRM Campaign/Program Management

    Reviewed on 3/8/2017

    Pros

    Complete campaign and CRM data management with limited need to involve IT.

    Life-Cycle Campaign Management Tool allows the execution of complex, multi-channel campaign flows in a simple drag and drop interface.

    Integrates forms and landing pages to allow seamless data flows between website and Message Studio databases.

    Efficiency in campaign execution with templates and multiplicative work flows.

    Facilitates multiple sub-organizations with users ranging from novice to campaign and data experts.

    Open Time Personalization with LiveContent allows for very cool functionality within email templates.

    Cons

    Some functionality limitations in the drag and drop features, however these can usually be remedied with SQL coding.

    Jan B.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Flexible data model + open API can handle even the craziest campaign scenarios

    Reviewed on 28/8/2017

    Pros

    - intuitive GUI that is easy to handle by marketing people
    - powerful A/B/C/D ... testing
    - great concept of Action List that trigger and control complicated scenarios
    - flexible data model and powerful rest api for data integration
    - SQL console for those whose who want to understand what happens under the bonnet
    - email delivery speed on GRID infrastructure

    Cons

    - not that friendly for MAC users. Requires a tiny exec component installed on PC to run Campaign environment.
    - very detailed privilege tree, requires some time to master

    Showing 5 reviews of 13 Read all reviews

    Selligent MC FAQs

    Below are some frequently asked questions for Selligent MC.

    Selligent MC offers the following pricing plans:

    • Free Trial: Available

    Contact Selligent for pricing information.

    Selligent MC offers the following features:

    • A/B testing
    • API
    • API availability
    • Activity dashboard
    • Activity logging
    • Application integration
    • Behavior tracking
    • Business intelligence
    • Business process control
    • CRM integration
    • Campaign management
    • Campaign planning
    • Campaign segmentation
    • Click-through tracking
    • Contact database
    • Content management
    • Conversion optimization tools
    • Customer experience management
    • Customer segmentation
    • Customizable templates
    • Dashboard creation
    • Data extraction
    • Data storage management
    • Drag & drop interface
    • Email distribution
    • Email marketing
    • Email tracking
    • Event triggered actions
    • Multi-campaign
    • Multi-channel distribution
    • Multi-channel marketing
    • Performance reports
    • Permission management
    • Real time data
    • Real time reporting
    • Real time updates
    • Role-based permissions
    • Rules based algorithms
    • SMS marketing
    • Self service portal
    • Social network marketing
    • Visitor targeting
    • Workflow management

    Selligent MC has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Selligent MC supports the following languages:

    Dutch, English, French, German, Italian, Spanish

    We do not have any information about what devices Selligent MC supports

    Selligent MC integrates with the following applications:

    CM.com, LoginRadius, Qualifio, SatisFactory, Skedify, Stensul, Tatango

    Selligent MC offers the following support options:

    Knowledge Base, Phone Support, Online Support, FAQs, Video Tutorials

    Related categories

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