--- description: Learn how Jitbit Helpdesk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Jitbit Helpdesk Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Jitbit Helpdesk](/software/100637/jitbit-help-desk) # Jitbit Helpdesk Canonical: https://www.getapp.ie/software/100637/jitbit-help-desk Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/100637/jitbit-help-desk?page=2) > JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Jitbit Helpdesk Support Widget: Place a few lines of JavaScript on your website to integrate a support form on your webpages. Customization: Change the colors of your helpdesk ticketing system to match your brand, and add your own logo. Email Management: Converts emails to tickets automatically and checks your mailbox for new requests. Ticket Management: Categorize incoming tickets, add tags and route tickets to the right person. Ticket Overview: Use the ticket grid to see an overview of all ongoing customer requests and all related information, files and attachments. The grid can be narrowed down using filters. Reports: Measure your team's performance and monitor how your customer support levels change over time. Automated Rules: Set actions to be automatically triggered when tickets are associated with certain filters. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 33 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Jitbit - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Monthly plans: Freelancer: $29 mo Startup: $69 mo Company: $129 mo Enterprise: $199 mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Algeria, Argentina, Australia, Austria, Belgium, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland and 54 more ## Features - API - Access Controls/Permissions - Alerts/Escalation - Automated Routing - Customer Database - Customisable Branding - Customizable Fields - Data Import/Export - Email Templates - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Ticket Management - Workflow Management ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.getapp.ie/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "JitBit is the next big thing\!" — 5.0/5 > **Adam** | *21 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low\! > > If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys\! ----- ### "JitBit is a great tool for teams with a lot of techs" — 5.0/5 > **Mark** | *19 July 2019* | Packaging & Containers | Recommendation rating: 10.0/10 > > **Pros**: The value for the feature set is off the charts > > **Cons**: It works as it should and does what we need it to do to manage our HelpDesk. ----- ### "It will get the job done" — 4.0/5 > **Michael** | *2 December 2018* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The software is a good ticketing system and and will certainly help you accomplish your task tracking, > > **Cons**: Felt like it was missing features compared to its competitors for the price. ----- ### "Excellent software, after some modifications for the Corporate world" — 5.0/5 > **Rob** | *11 November 2015* > > Pros: Easily modifiable, source code available with correct license. Easy to use for users. Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities. Cons: No group level permissions Two tiered Problem/Category versus three tier Category/Item/Problem solution. Three security tiers means corporations may need to modify code to handle different situations. Category selector is not filterable, with large numbers of categories, searching and reporting is tedious. Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk). With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this. Overall: If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do. Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that. ----- ### "Neat, affordable & easy to use, but no twitter integration" — 4.0/5 > **Peter** | *24 September 2015* > > We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back). This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/100637/jitbit-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/100637/jitbit-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data