About Bench
Let Bench take bookkeeping off your hands—so you can focus on what matters most. Each month Bench gives you a clear, accurate financials. You can monitor your business's financial health, download your financial statements, and chat with your bookkeeping team any time.
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Reviews
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- Industry: Building Materials
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution for business owners looking to run lean
Reviewed on 29/4/2019
Great customer service, on boarding was easy - it's a total set it and forget it (and rest assured...
Great customer service, on boarding was easy - it's a total set it and forget it (and rest assured you don't have to worry about it) kind of service. They make helpful recommendations to keep you as hands off as possible. Overall, highly recommend.
Pros
Customer service is great - our account rep always gets back to us in at most 24 hours and always with helpful answers or information.
Cons
I wish tax filing (sales tax and income) was included so I could use Bench for everything.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use, great customer service
Reviewed on 21/1/2021
Pros
This was super easy to set up and describe exactly what I was using it for. other providers took ages to figure out how to integrate my Amazon sales but Bench just got it!
Cons
The pricing was a bit on the higher side especially the catch up accounting that ended up being a large lumpsum in my case!
Reasons for Choosing Bench
Better Bookkeeping support and ease of integration with AmazonSwitched From
Quickbooks OnlineResponse from Bench Accounting
Thank you so much for sharing, Rahul!
- Industry: Media Production
- Company size: Self Employed
- Used Monthly for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
failed to file business taxes on time and did not file personal taxes properly
Reviewed on 7/10/2022
tldr; terrible - incompetent, will not support client if there are missed filing deadlines,...
tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees.
During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer.
If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers".
Find a local tax accountant who understands your business and will have your best interests in mind.
Pros
The dashboard chat and customer call scheduling were pretty responsive.
Cons
a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages.
Response from Bench Accounting
Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations.
- Industry: Music
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Enjoying Bench Accounting for my Small Business
Reviewed on 25/5/2021
Bench helps me stay on top of my bookkeeping and know that my "i"s are dotted and "t"s are crossed.
Bench helps me stay on top of my bookkeeping and know that my "i"s are dotted and "t"s are crossed.
Pros
I like how simple it was to connect my bank accounts as well as third party payors (eg. paypal, stripe). The interface is intuitive to navigate and uploading receipts using my custom email is a nifty trick!
Cons
I wish linking to Bench Tax or having some sort of tax center was a bit more seamless.
Response from Bench Accounting
Hi, Scott! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're finding our interface user friendly, and that your team has been able to help you stay on top of your finances!
- Industry: Photography
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I wish we would have invested in this sooner!
Reviewed on 23/6/2020
I LOVE it so much!! I wish we would have started using this from the start with our business.
I LOVE it so much!! I wish we would have started using this from the start with our business.
Pros
Bench has changed our business for the better! Having all of our books from month to month in one place is GAME changing! My favorite part is the real time look at the health of our business because our books are now done monthly. I can be confident that we'll never be behind! Which helps us make better business decisions!
Cons
When I was first new to Bench and terms like "balance sheet" and "profit and loss" I wished there was a hover by where you click on them at the top that gave a quick description of what each meant.
Response from Bench Accounting
We're thrilled to hear this, Ashley! We've passed your glowing words to your bookkeeping team, who will be equally as thrilled.
Bench FAQs
Below are some frequently asked questions for Bench.Q. What type of pricing plans does Bench offer?
Bench offers the following pricing plans:
- Starting from: US$249.00/month
- Pricing model: Subscription
- Free Trial: Available
- Monthly bookkeeping - Dedicated bookkeeping team - Year-end tax ready financial statements - Direct, unlimited communication with our in-house research team
Q. Who are the typical users of Bench?
Bench has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Bench support?
Bench supports the following languages:
English
Q. Does Bench support mobile devices?
Bench supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bench integrate with?
Bench integrates with the following applications:
Shoeboxed, Shopify, Square Point of Sale, Stripe
Q. What level of support does Bench offer?
Bench offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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