FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

About FiveStars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

Pricing starting from:

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to FiveStars

Key benefits of FiveStars

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English, Spanish

    Pricing starting from:

    US$20.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to FiveStars

    Images

    FiveStars Software - FiveStars rewards
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    Features

    Total features of FiveStars: 29

    • ACH Payment Processing
    • Activity Dashboard
    • Activity Tracking
    • CRM
    • Credit Card Processing
    • Customer Activity Tracking
    • Customer Segmentation
    • Dashboard
    • Data Security
    • Debit/Credit Card Processing
    • Discount Management
    • In-Person Payments
    • Loyalty Cards
    • Loyalty Program
    • Member Portal
    • Membership Management
    • Multiple Payment Options
    • No-Card Loyalty System
    • Online Payments
    • PCI Compliance
    • Payment Fraud Prevention
    • Payment Processing
    • Point of Sale (POS)
    • Promotions Management
    • Referral Tracking
    • Reporting/Analytics
    • Rewards Management
    • Survey/Poll Management
    • Transaction Monitoring

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    Reviews

    Overall rating

    4.6 /5
    (1,214)
    Value for Money
    4.4/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.5/5

    Already have FiveStars?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 1,214
    Phoebe T. Phoebe T.
    Overall rating
    • Industry: E-Learning
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Not just for your normal businesses.

    Reviewed on 9/6/2020

    As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without...

    As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

    Pros

    I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

    Cons

    There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

    Alternatives Considered

    Clover

    Reasons for Switching to FiveStars

    I heard so many good things about Fivestars and one of the employees actually reached out to me which made me feel like I can trust this company.
    Zack K. Zack K.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Great way to engage customers and get detailed behavior metrics

    Reviewed on 11/4/2021

    Overall great for consumers and very valuable data for the restaurants to understand the customer.

    Overall great for consumers and very valuable data for the restaurants to understand the customer.

    Pros

    Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

    Cons

    Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

    Tara N. Tara N.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Lies and then more lies

    Reviewed on 25/2/2019

    Horrible
    Their rep made promises and now that he is gone they will not honor anything or even...

    Horrible
    Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

    Pros

    It is super easy to use, anyone can figure out how to use it from the front or back end

    Cons

    The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

    Savannah L. Savannah L.
    Overall rating
    • Industry: Computer Games
    • Company size: Self Employed
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A Great Way to Keep Customers Coming Back

    Reviewed on 22/4/2021

    Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the...

    Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

    Pros

    FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

    Cons

    With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

    Marcus K. Marcus K.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    We have increased our customer satisfaction greatly, and easu/

    Reviewed on 24/7/2018

    customer frequency has increased greatly. Quarterly customers become monthly, and monthly...

    customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

    Pros

    Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

    Cons

    It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

    Showing 5 reviews of 1,214 Read all reviews

    FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    FiveStars offers the following pricing plans:

    • Starting from: US$20.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    FiveStars has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    FiveStars supports the following languages:

    English, Spanish

    FiveStars supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations FiveStars has

    FiveStars offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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