About FiveStars
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.
Key benefits of FiveStars
Devices
Business size
Markets
United States
Supported Languages
English, Spanish
Images
Features
Total features of FiveStars: 29
- ACH Payment Processing
- Activity Dashboard
- Activity Tracking
- CRM
- Credit Card Processing
- Customer Activity Tracking
- Customer Segmentation
- Dashboard
- Data Security
- Debit/Credit Card Processing
- Discount Management
- In-Person Payments
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Multiple Payment Options
- No-Card Loyalty System
- Online Payments
- PCI Compliance
- Payment Fraud Prevention
- Payment Processing
- Point of Sale (POS)
- Promotions Management
- Referral Tracking
- Reporting/Analytics
- Rewards Management
- Survey/Poll Management
- Transaction Monitoring
Alternatives
Perkville
Belly
Marsello
Mindbody
Reviews
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- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Not just for your normal businesses.
Reviewed on 9/6/2020
As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without...
As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.
Pros
I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.
Cons
There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.
Alternatives Considered
CloverReasons for Switching to FiveStars
I heard so many good things about Fivestars and one of the employees actually reached out to me which made me feel like I can trust this company.- Industry: Computer Software
- Company size: 51-200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great way to engage customers and get detailed behavior metrics
Reviewed on 11/4/2021
Overall great for consumers and very valuable data for the restaurants to understand the customer.
Overall great for consumers and very valuable data for the restaurants to understand the customer.
Pros
Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.
Cons
Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lies and then more lies
Reviewed on 25/2/2019
Horrible
Their rep made promises and now that he is gone they will not honor anything or even...
Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues
Pros
It is super easy to use, anyone can figure out how to use it from the front or back end
Cons
The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t
- Industry: Computer Games
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Great Way to Keep Customers Coming Back
Reviewed on 22/4/2021
Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the...
Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.
Pros
FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.
Cons
With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We have increased our customer satisfaction greatly, and easu/
Reviewed on 24/7/2018
customer frequency has increased greatly. Quarterly customers become monthly, and monthly...
customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.
Pros
Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.
Cons
It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.
FiveStars FAQs
Below are some frequently asked questions for FiveStars.Q. What type of pricing plans does FiveStars offer?
FiveStars offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of FiveStars?
FiveStars has the following typical customers:
2-10, 11-50, 51-200, 201-500
Q. What languages does FiveStars support?
FiveStars supports the following languages:
English, Spanish
Q. Does FiveStars support mobile devices?
FiveStars supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FiveStars integrate with?
We do not have any information about what integrations FiveStars has
Q. What level of support does FiveStars offer?
FiveStars offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for FiveStars.
