FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

4.6 /5 (1193 reviews) Write a Review!

FiveStars Overview

What is FiveStars?

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

FiveStars Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

FiveStars Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

FiveStars Reviews

FiveStars Reviews

Overall rating
4.6
/
5
Excellent
852

Very good
237

Average
70

Poor
18

Terrible
16

Value for Money
4.4
Features
4.5
Ease of Use
4.6
Customer Support
4.5
91% recommended this app
Phoebe T.

Not just for your normal businesses.

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.


Patrick B.

Easy to use rewards software

Overall, I love the Fivestars loyalty program and would urge anyone to sign up for it.


Tara N.

Lies and then more lies

Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues


Melissa P.

Fivestars Review

My overall experience is pleasant, I think Five stars is great because it helps the business owners to gain more attraction/ traffic and the customers point of view is receiving discounts/ bonuses.


Verified Reviewer

Convenient and easy to use

Overall, I would say my experience with Fivestars has been positive and I will continue to use this software.


Phoebe T.
Industry: E-Learning
Company size: Self Employed

Not just for your normal businesses.

Used Weekly for 6-12 months
Reviewed on 9/6/2020
Review Source: Capterra

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Pros

I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Cons

There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Patrick B.
Industry: Real Estate
Company size: 1,001-5,000 Employees

Easy to use rewards software

Used Weekly for 2+ years
Reviewed on 7/1/2020
Review Source: Capterra

Overall, I love the Fivestars loyalty program and would urge anyone to sign up for it.

Pros

I love Fivestars because it allows me to track and use rewards at all of my favorite retailers. They provide great rewards through na easy to use software.

Cons

A lot of the retailer I frequent are not enrolled in the Fivestar program. I wish it could be used at more retailers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tara N.
Industry: Retail
Company size: 2-10 Employees

Lies and then more lies

Used Daily for 1+ year
Reviewed on 25/2/2019
Review Source: Capterra

Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros

It is super easy to use, anyone can figure out how to use it from the front or back end

Cons

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Melissa P.
Industry: Wholesale
Company size: 51-200 Employees

Fivestars Review

Used Weekly for 6-12 months
Reviewed on 3/7/2020
Review Source: Capterra

My overall experience is pleasant, I think Five stars is great because it helps the business owners to gain more attraction/ traffic and the customers point of view is receiving discounts/ bonuses.

Pros

One of the things I love about fivestars is, it is really easy to register. All you have to do is download the application and add you name and phone number. I've gotten many discounts and bonuses from the companies i consume/ purchase from.

Cons

Sometimes its a bit difficult to navigate through the app, simply choosing and finding places where to purchase from.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Medical Practice
Company size: 201-500 Employees

Convenient and easy to use

Used Monthly for 2+ years
Reviewed on 11/6/2020
Review Source: Capterra

Overall, I would say my experience with Fivestars has been positive and I will continue to use this software.

Pros

My favorite feature about this software is the rewards program for multiple different stores. The rewards are useful and easy to use since combined into one application.

Cons

I cannot think of a con for this software. It is easy to use and the rewards are useful. I do not go out to eat all that often so I do not get that many rewards, but when I do, it is nice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.8/10
Based on 1,193 user ratings
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FiveStars Pricing

FiveStars Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4.4/5
Based on 1,193 user ratings
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FiveStars Features

FiveStars Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 1,193 user ratings
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Categories

Additional information for FiveStars

Additional information for FiveStars

Key features of FiveStars

  • A/B testing, reminders, & SKU triggers
  • At-risk campaigns
  • Automatic SMS and emails
  • Automatic coupon & discount distribution
  • Bonus point incentives
  • Business growth campaigns
  • Campaign success reports
  • Customer segmentation tool
  • Event triggered alerts & special discounts
  • Lapsed customer campaigns
  • Location-based, geo-targeted push notifications
  • New customer campaigns
  • Optimized marketing campaigns
  • POS integrations
  • Send birthday messages and rewards
  • Smart multi-channel message delivery

Benefits

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,

  • FiveStars FAQs

    FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    Q. What type of pricing plans does FiveStars offer?

    FiveStars offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of FiveStars?

    FiveStars offers the following features:

    • A/B testing, reminders, & SKU triggers
    • At-risk campaigns
    • Automatic SMS and emails
    • Automatic coupon & discount distribution
    • Bonus point incentives
    • Business growth campaigns
    • Campaign success reports
    • Customer segmentation tool
    • Event triggered alerts & special discounts
    • Lapsed customer campaigns
    • Location-based, geo-targeted push notifications
    • New customer campaigns
    • Optimized marketing campaigns
    • POS integrations
    • Send birthday messages and rewards
    • Smart multi-channel message delivery

    Q. Who are the typical users of FiveStars?

    FiveStars has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does FiveStars support?

    FiveStars supports the following languages:

    English

    Q. What type of pricing plans does FiveStars offer?

    FiveStars has the following pricing plans:

    Subscription

    Q. Does FiveStars support mobile devices?

    FiveStars supports the following devices:

    Android, iPhone

    Q. What other apps does FiveStars integrate with?

    FiveStars integrates with the following applications:

    BirdEye, Enplug

    Q. What level of support does FiveStars offer?

    FiveStars offers the following support options:

    FAQs, Knowledge Base, Online Support