FiveStars

FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

4.6/5 (1166 reviews)

FiveStars Overview

What is FiveStars?

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

FiveStars Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

FiveStars Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

FiveStars Reviews

FiveStars Reviews

Overall rating
4.6
/
5 1166 reviews
Excellent
842

Very good
227

Average
68

Poor
16

Terrible
13

Value for Money
4.5
Features
4.5
Ease of Use
4.6
Customer Support
4.5
92% recommended this app
Marcus K.

We have increased our customer satisfaction greatly, and easu/

customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.


Nipuna R.

Customer loyalty with STARS

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.


Stephanie F.

Five stars system review

My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.


Belinda G.

Amazed

I know the price is a little more then I wanted to pay but I look at it like this. If I didn't have this then I would have to hire to someone to do data entry and that would cost me more and if I done it then I would be behind in my daily work. So, I'll stick with this.


Tara N.

Lies and then more lies

Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues


Marcus K.

We have increased our customer satisfaction greatly, and easu/

Used Daily for 1+ year
Reviewed on 24/7/2018
Review Source: Capterra

customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Pros

Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Cons

It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nipuna R.
Industry: Airlines/Aviation
Company size: 13-50 Employees

Customer loyalty with STARS

Used Daily for 1-5 months
Reviewed on 27/8/2019
Review Source: Capterra

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Pros

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons

Its SOMETIMES hard to reach customer support quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Stephanie F.
Industry: Primary/Secondary Education
Company size: 51-200 Employees

Five stars system review

Used Other for 2+ years
Reviewed on 10/1/2020
Review Source: Capterra

My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.

Pros

I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

Cons

I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Belinda G.
Industry: Accounting
Company size: 2-10 Employees

Amazed

Used Daily for 1+ year
Reviewed on 5/12/2019
Review Source: Capterra

I know the price is a little more then I wanted to pay but I look at it like this. If I didn't have this then I would have to hire to someone to do data entry and that would cost me more and if I done it then I would be behind in my daily work. So, I'll stick with this.

Pros

Love the time and money saved. Very easy to set up and user friendly. It has brought in more customers and loyalty customers for me.

Cons

Only had a few but nothing that really hurt my business but mainly had a problem getting through to customer support. It wasn't nothing major, just needed to get reassurance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tara N.
Industry: Retail
Company size: 2-10 Employees

Lies and then more lies

Used Daily for 1+ year
Reviewed on 25/2/2019
Review Source: Capterra

Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros

It is super easy to use, anyone can figure out how to use it from the front or back end

Cons

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

User recommendation
8.8/10
Based on 1,166 user ratings
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FiveStars Pricing

FiveStars Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4.5/5
Based on 1,166 user ratings
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FiveStars Features

FiveStars Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 1,166 user ratings
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Categories

Additional information for FiveStars

Additional information for FiveStars

Key features of FiveStars

  • A/B testing, reminders, & SKU triggers
  • At-risk campaigns
  • Automatic SMS and emails
  • Automatic coupon & discount distribution
  • Bonus point incentives
  • Business growth campaigns
  • Campaign success reports
  • Customer segmentation tool
  • Event triggered alerts & special discounts
  • Lapsed customer campaigns
  • Location-based, geo-targeted push notifications
  • New customer campaigns
  • Optimized marketing campaigns
  • POS integrations
  • Send birthday messages and rewards
  • Smart multi-channel message delivery

Benefits

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,

  • FiveStars FAQs

    FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    Q. What type of pricing plans does FiveStars offer?

    FiveStars offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of FiveStars?

    FiveStars offers the following features:

    • A/B testing, reminders, & SKU triggers
    • At-risk campaigns
    • Automatic SMS and emails
    • Automatic coupon & discount distribution
    • Bonus point incentives
    • Business growth campaigns
    • Campaign success reports
    • Customer segmentation tool
    • Event triggered alerts & special discounts
    • Lapsed customer campaigns
    • Location-based, geo-targeted push notifications
    • New customer campaigns
    • Optimized marketing campaigns
    • POS integrations
    • Send birthday messages and rewards
    • Smart multi-channel message delivery

    Q. Who are the typical users of FiveStars?

    FiveStars has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does FiveStars support?

    FiveStars supports the following languages:

    English

    Q. What type of pricing plans does FiveStars offer?

    FiveStars has the following pricing plans:

    Subscription

    Q. Does FiveStars support mobile devices?

    FiveStars supports the following devices:

    Android, iPhone

    Q. What other apps does FiveStars integrate with?

    FiveStars integrates with the following applications:

    BirdEye, Enplug DisplayOS

    Q. What level of support does FiveStars offer?

    FiveStars offers the following support options:

    FAQs, Knowledge Base, Online Support