About FiveStars
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.
Key benefits of FiveStars
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Supported Languages
English, Spanish
Images
Features
Total features of FiveStars: 28
Alternatives
Marsello
Zinrelo
Mindbody
Clover
Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We have increased our customer satisfaction greatly, and easu/
Reviewed on 24/7/2018
customer frequency has increased greatly. Quarterly customers become monthly, and monthly...
customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.
Pros
Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.
Cons
It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.
- Industry: Apparel & Fashion
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Five Stars Review
Reviewed on 12/9/2022
I use it at my current place of employment and it’s so easy to have customers enter their number to...
I use it at my current place of employment and it’s so easy to have customers enter their number to access their accounts so I can add their rewards! Super user friendly!
Pros
I love how easy it is to use and what I love most is how easy the customers find it when it comes to checking their rewards that are applied to their membership!
Cons
there’s absolutely nothing I dislike about this software! No negatives to say about it whatsoever!
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good but not great
Reviewed on 27/10/2016
Been with Five Stars for a few years now. Just recently found out that if the customers don't...
Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.
My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.
In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.
Pros
I used to like the data and it was easy to use.
Cons
The equipment and console.
- Industry: Education Management
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy and Convenient
Reviewed on 27/5/2022
My overall experience with FiveStars is that the software is great and easy to use. I prefer this...
My overall experience with FiveStars is that the software is great and easy to use. I prefer this software over the other softwares that use their point tracking system. It can be annoying to receive a lot of push notifications daily.
Pros
I enjoy that FiveStars is automatically searching your account using your credit card or phone number. I like that it doesn’t send a lot of text notifications like other companies and apps.
Cons
I don’t really have any complaints about this software. I would like to be able to see the points that I have prior to going to a shop to use it and also use it online to buy items and pick them up in store.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great for tracking customer visits, points, and rewards!
Reviewed on 4/6/2022
Pros
An all-in-one app and software that allows you to track customer visits, and subsequently the points they garner from each visits and rewards that may be offered to their customers. App is extremely user-friendly and beginner friendly.
Cons
I wish more businesses used Five Stars as opposed to other customer-point gathering app software!
FiveStars FAQs
Below are some frequently asked questions for FiveStars.Q. Who are the typical users of FiveStars?
FiveStars has the following typical customers:
2-10, 11-50, 51-200, 201-500
Q. What languages does FiveStars support?
FiveStars supports the following languages:
English, Spanish
Q. Does FiveStars support mobile devices?
FiveStars supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FiveStars integrate with?
We do not have any information about what integrations FiveStars has
Q. What level of support does FiveStars offer?
FiveStars offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for FiveStars.
