FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

About FiveStars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.


Key benefits of FiveStars

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,

  • Images

    FiveStars Software - Easily customize your promotions and automate their distribution to your customers.
    FiveStars Software - Customers register for your loyalty program with their phone number and use it to check in with each visit.
    FiveStars Software - After checking in on the customer-facing tablet, your shoppers can easily redeem rewards in-store.
    FiveStars Software - Wondering how that BOGO offer from last week performed? It's all logged on your loyalty platform, so you can gain useful insights for future promotions.
    FiveStars Software - Be continuously discovered by new customers in our network and get 200% more sign ups on your loyalty program.
    View 6 more
    FiveStars video
    FiveStars Software - Easily customize your promotions and automate their distribution to your customers.
    FiveStars Software - Customers register for your loyalty program with their phone number and use it to check in with each visit.
    FiveStars Software - After checking in on the customer-facing tablet, your shoppers can easily redeem rewards in-store.
    FiveStars Software - Wondering how that BOGO offer from last week performed? It's all logged on your loyalty platform, so you can gain useful insights for future promotions.
    FiveStars Software - Be continuously discovered by new customers in our network and get 200% more sign ups on your loyalty program.

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    Features

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    Reviews

    Overall rating

    4.6 /5
    (1,284)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.5/5

    Already have FiveStars?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,284
    Jeremy
    Jeremy
    Overall rating
    • Industry: Consumer Services
    • Company size: 201–500 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Integration Breeze

    Reviewed on 30/9/2019

    Definitely recommend for business owners looking for retention in today's society.

    Definitely recommend for business owners looking for retention in today's society.

    Pros

    As a consumer, this product is very easy to use. You enter your favorite 10 digit number (your phone) and that's virtually it. Sit back and start getting rewarded for your loyalty.

    Cons

    As an employer, it does come with a solid price tag and some of the integration setting up was a pain. Other than that, it seems to be doing it's job!

    Nipuna
    Nipuna
    Overall rating
    • Industry: Airlines/Aviation
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Customer loyalty with STARS

    Reviewed on 27/8/2019

    Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal...

    Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

    Pros

    This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

    Cons

    Its SOMETIMES hard to reach customer support quickly.

    Alternatives Considered

    Marsello

    Switched From

    Zinrelo

    Reasons for Switching to FiveStars

    Its little bit easy to use.
    Mark
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Good but not great

    Reviewed on 27/10/2016

    Been with Five Stars for a few years now. Just recently found out that if the customers don't...

    Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.

    My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.

    In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.

    Pros

    I used to like the data and it was easy to use.

    Cons

    The equipment and console.

    Jessica
    Jessica
    Overall rating
    • Industry: Education Management
    • Company size: 51–200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Pretty Standard, Nothing to Sneeze at.

    Reviewed on 17/7/2019

    Fivestar picks pretty good companies, or vise versa. That gives me the impression there is a good...

    Fivestar picks pretty good companies, or vise versa. That gives me the impression there is a good level of trust there, and Vendors that I speak to about it out of curiosity. This is encouraging when giving this sort of feedback. As a consumer/customer, I find it pretty easy to use and easy to navigate!

    Pros

    This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place.

    I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places.

    Cons

    This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it.

    Charlene
    Overall rating
    • Industry: Accounting
    • Company size: 5,001–10,000 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Fivestar is great!

    Reviewed on 14/9/2023

    Pros

    I use fivestar quite a bit when going to Once upon a child to buy gently used clothes for my kids. It is based off of a points system and occasionally get coupons to certain places on it.

    Cons

    I wish more business would join fivestars. I feel that we are in a society now that a lot of people like having a rewards program and it's a good business builder for smaller businesses as well.

    Showing 5 reviews of 1,284 Read all reviews

    FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    FiveStars has the following typical customers:

    2–10, 11–50, 51–200, 201–500

    FiveStars supports the following languages:

    English, Spanish

    FiveStars supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations FiveStars has

    FiveStars offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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