Housecall Pro

About Housecall Pro
Housecall Pro is a robust field service management solution designed to streamline operations and drive growth for home service businesses. The platform offers a comprehensive suite of features to help professionals in various industries, including HVAC, plumbing, electrical, general contracting, handyman services, home cleaning, and more.
The platform's scheduling and dispatching tools enable businesses to organize calendars, notify technicians, and manage job details. The advanced dispatching technology helps automatically send the right technician to the right job, ensuring optimal resource utilization. Housecall Pro also helps teams streamline invoicing with one-click digital invoicing, automatic customer reminders, and QuickBooks integration. Additionally, the platform provides valuable insights through real-time reporting, allowing business owners to make data-driven decisions.
Key benefits of Housecall Pro
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Reviews
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- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Housecall pro for cleaning company
Reviewed on 4/9/2024
Very positive as the app did the best with setting up house calls to be able to get the house...
Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out
Pros
The software is very easy to use and it allows that's to customize each order specifically to the house is going to
Cons
The only time I can say about it is I wish there was more to do with that
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good software
Reviewed on 6/12/2024
It's been good. Need better support. When they don't have an answer or the problem or issue has...
It's been good. Need better support. When they don't have an answer or the problem or issue has not been addressed, they promise to bring it to the attention of ....
Pros
Able to enter important information to help office and field techs alike
Cons
Time sheets, needs more choices. PTO, breaks etc
While it allows for property profile information and attaching that information to an Job, that information does not appear on invoice
- Industry: Electrical/Electronic Manufacturing
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad services
Reviewed on 14/8/2024
The worst company that does not value its clients. When you hire this company to make a website,...
The worst company that does not value its clients. When you hire this company to make a website, they never do it the way they want it. After 2 months, the website was never made. They were always staggering with the managers. It is never true. They are never there on the appointments they schedule. They leave you waiting and they don't even have the kindness to call. Oh, excuse me. You have to beg them to help you. It is the worst and most terrible company there
Pros
I didn't like anything, it's a terrible company
Cons
has the worst customer service the worst staff i have ever seen they are never there to help their customers
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Compared to other applications, this is really the best application.
Reviewed on 2/7/2024
After moving recently, I updated my business address in my profile a couple of months ago. However,...
After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."
Pros
Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.
Cons
HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
house call pro for pros
Reviewed on 8/10/2024
It was well. it made us look like we were very professional early on in our company
It was well. it made us look like we were very professional early on in our company
Pros
how it keeps all your jobs lined out for you
Cons
the way it would connect to quick books
Housecall Pro FAQs
Below are some frequently asked questions for Housecall Pro.Q. What type of pricing plans does Housecall Pro offer?
Housecall Pro offers the following pricing plans:
- Starting from: US$79.00/month
- Pricing model: Subscription
- Free Trial: Available
BASIC PLAN: $59/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $149/month billed annually - 1-5 Users Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MAX PLAN: Contact Housecall Pro directly for pricing details. Features: All features from ESSENTIALS PLAN + Advanced Reporting + Strategic Account Manager
Q. Who are the typical users of Housecall Pro?
Housecall Pro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Housecall Pro support?
Housecall Pro supports the following languages:
English
Q. Does Housecall Pro support mobile devices?
Housecall Pro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Housecall Pro integrate with?
Housecall Pro integrates with the following applications:
Broadly, CHIIRP, CallRail, CompanyCam, Convert Experiences, Emitrr, Force Fleet Tracking, Google Calendar, Gusto, Mailchimp, Meta for Business, Mixpanel, NiceJob, Podium, Profit Rhino, QuickBooks Online, ResponsiBid, SendGrid, Signpost, Stripe, Swell, The New Flat Rate, Twilio, Zapier
Q. What level of support does Housecall Pro offer?
Housecall Pro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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