Housecall Pro

Housecall Pro

Field Service Management App

4.7/5 (2119 reviews)

Housecall Pro Overview

What is Housecall Pro?

Housecall Pro supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, Housecall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.

Housecall Pro Overview

Pricing

Starting from
US$39.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager


Housecall Pro Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

Housecall Pro screenshot:
Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot:

Housecall Pro Reviews

Housecall Pro Reviews

Overall rating
4.7
/
5
Excellent
1673

Very good
362

Average
48

Poor
22

Terrible
14

Value for Money
4.7
Features
4.5
Ease of Use
4.7
Customer Support
4.8
96% recommended this app
Paul M.

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.


Lisa B.

Invoicing Software Program

Housecall Pro has an excellant team of employees. They are always there for me when I have a quick second to check on an issue or problem I am encountering. They are great at walking you through or demonstrating to you right through the app, what you need to do to solve your issue you may be having.


Nathan C.

Very good quality software for extremely reasonable price.

A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.


Kellie R.

Lacks signature capture on estimates; cannot be used as primary estimating software

This app definitely helped us stay organized. We have used it for several years but realize that it does not provide the features we for estimating. Now we have to figure out how to transfer all of our information stored in this app to another program and teach our employees a new system.

In hindsight, we should have chosen a different software for estimating.


Chase C.

Great Software for Residential Service

HCP handles a lot of my business for me. It even has online booking features.


Paul M.
Industry: Electrical/Electronic Manufacturing
Company size: 2-10 Employees

Great Product!

Used Daily for 2+ years
Reviewed on 1/3/2020
Review Source: Capterra

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Pros

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Cons

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lisa B.
Industry: Construction
Company size: 2-10 Employees

Invoicing Software Program

Used Daily for 2+ years
Reviewed on 7/3/2020
Review Source: Capterra

Housecall Pro has an excellant team of employees. They are always there for me when I have a quick second to check on an issue or problem I am encountering. They are great at walking you through or demonstrating to you right through the app, what you need to do to solve your issue you may be having.

Pros

This software is amazing. On the main page, (we call it our work board). It shows all outstanding jobs, along with a calendar in front of you that can be used to schedule the jobs to all of your service technicians in the field.

Once your service technician completes the job, you can enter the information in the office, or you can have them enter the information from their I-Pads out in the service field.

You can also send a invoice immediately to the customer from the I pad or Office Personnel. They can be sent through emails or texts to the customers. The customers can pay once they receive the bill or you can collect and enter the information from the job site.

This program has everything you need to be efficient with your business.

They have so many different tools you can use. You can increase your work load tremendously if you want to with the different tools they have to offer, if you choose to grow your business, the sky is the limit.

Cons

I have to go through too many screens sometimes to complete a task. Such as looking up address information on a particular property. I wish I could learn to tie the addresses together so I can see all of the work completed at one particular address in one place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nathan C.
Industry: Construction
Company size: Self Employed

Very good quality software for extremely reasonable price.

Used Daily for 1+ year
Reviewed on 22/3/2020
Review Source: Capterra

A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.

Pros

A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.

Cons

I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kellie R.
Industry: Construction
Company size: 13-50 Employees

Lacks signature capture on estimates; cannot be used as primary estimating software

Used Daily for 2+ years
Reviewed on 26/3/2019
Review Source: Capterra

This app definitely helped us stay organized. We have used it for several years but realize that it does not provide the features we for estimating. Now we have to figure out how to transfer all of our information stored in this app to another program and teach our employees a new system.

In hindsight, we should have chosen a different software for estimating.

Pros

This software will organize your business. It can be used as a work order system to keep track of customers, invoices, scheduling, and incorporates into quickbooks!

It is relatively easy to use, even for non tech people. Nice features that help you keep track of when jobs are start, end, and are paid out. It will send automatic reminders to customers about upcoming jobs.

Cons

It cannot be used as an estimating software because it does not make an agreement between the contractor and the customer. This is the current process...the customer hits "accept" on the contractor's estimate but there is no agreement sent to either party. Also as a contractor, you do not know who accepted your estimate because the software does not capture a signature from the person "clicking accept." Basically, as a contractor if anything goes wrong on a job you do not have a signed agreement with to enforce. You must use a supplemental software with signature capture in order to have an agreement.

There are a few features the app currently does provide.
- A customer can sign off on the work that was preformed stating that it was completed.
- There is also an activity feed page that shows the time and date the customer "accepted" the proposal. However, none of this will do you any good if you do not have a contract illustrating the name/date/amount agreed to between the other party.

Our employees always had issues uploading pictures to estimates and jobs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Chase C.
Industry: Facilities Services
Company size: 2-10 Employees

Great Software for Residential Service

Used Daily for 2+ years
Reviewed on 6/12/2019
Review Source: Capterra

HCP handles a lot of my business for me. It even has online booking features.

Pros

Many things. I like the payment options I can give to clients, the calendar sync, estimates, postcard integration, support systems etc.

Cons

Sometimes it takes a while to load on the customer's end so they think it’s not working. I think it’s just because it’s encrypted though.

Response from Housecall Pro

Thanks for the loyalty and 5-star review, Chase! And glad to hear you are taking advantage of online booking. Did you know that more than 1/3 of homeowners want to book service appointments online? Great that you are not missing these important folks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 2,119 user ratings
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Housecall Pro Pricing

Housecall Pro Pricing

Starting from
US$39.00/month
Free Trial
Free
Subscription
Value for money

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

Value for Money
4.7/5
Based on 2,119 user ratings
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Housecall Pro Features

Housecall Pro Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 2,119 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Housecall Pro

Additional information for Housecall Pro

Key features of Housecall Pro

  • Access control
  • Accounting integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Alerts / escalation
  • Appointment reminders
  • Assignment management
  • Audit trail
  • Auditing
  • Auto-responders
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Availability indicator
  • Bank reconciliation
  • Billing & invoicing
  • Business analysis
  • Calendar management
  • Calendar sync with Google
  • Charting
  • Chat
  • Client portal
  • Communication management
  • Contact database
  • Contact history
  • Content filtering
  • Credit card integration
  • Credit card processing
  • Custom SMS notifications
  • Custom forms
  • Customer accounts
  • Customer database
  • Customer history
  • Customer history
  • Customer postcard marketing
  • Customer tagging
  • Customizable templates
  • Dashboard with business stats
  • Data extraction
  • Data filtering
  • Data import
  • Data visualization
  • Dispatch management
  • Drag & drop interface
  • Drip email marketing
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Email marketing automation
  • Email notifications
  • Email receipts
  • Email tracking
  • Employee database
  • Employee management
  • Employee portal
  • Estimating
  • Event calendar
  • GPS
  • GPS & time tracking
  • Geographic maps
  • Google calendar integration
  • History tracking
  • Instapay
  • Invoice management
  • Job costing
  • Job management
  • Job scheduling
  • Job tracking
  • Mobile alerts
  • Mobile integration
  • Mobile signature capture
  • Multi-location
  • Online booking
  • Partial payments
  • Payment processing
  • Progress tracking
  • Project notes
  • QuickBooks integration
  • Quote management
  • Real time data
  • Real time monitoring
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Receiving
  • Recurring jobs
  • Referral tracking
  • SLA management
  • SMS integration
  • SSL security
  • Sales tax management
  • Search functionality
  • Secure data storage
  • Status tracking
  • Subcontractor management
  • Summary reports
  • Technician management
  • Third party integration
  • Time & expense tracking
  • Tracking features
  • User activity monitoring
  • Work Order management
  • Work history
  • Workflow management

Benefits

  • Housecall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web.
  • What separates Housecall Pro from the rest is its seamless user experience-driven look and feel.
  • Even for the most technologically adverse individuals, Housecall Pro makes it easy to digitize and mobilize a business.
  • Supports apps for iOS, Android, and web, giving users the flexibility to work on the go.
  • Provides users with a dashboard complete with business stats, enabling users to gain actionable insight into business performance.

  • GetApp Analysis

    GetApp Analysis

    HouseCall Pro is a cloud-based field service management software that allows service professionals to run their business from anywhere – a web portal in their home office or on their smartphone while out in the field. It’s an all-in-one solution that covers job management, quotes/estimates, scheduling, dispatching, billing and invoicing, payment processing, customer management, electronic signature capture, and service history tracking.

    Built for service contractors and professionals, HouseCall Pro’s notable features include contractor profiles, Google Calendar integration, customer database, messaging, GPS tracking, live maps, mobile payment, automated invoicing, postcard marketing, and email remarketing.

    HouseCall Pro seamlessly integrates with HouseCall, the free customer booking app that can be downloaded to phones to make it easy for them to book a service with your company.

    HouseCall Pro integrates with the HouseCall booking app. When a customer books a job with your company via the app, you automatically get notified.

    What is Housecall Pro?

    Managing a field service operation can be tricky, considering lost or misplaced job orders, quotes or estimates not equivalent to the actual job scope, and field technicians trapped in traffic or stalled by a vehicle mishap, among others. There’s also the paperwork to contend with at the end of the day so clients send their payments on time.

    HouseCall Pro is a business management solution for companies engaged in home and field services. It’s an end-to-end automation platform that takes care of your entire workflow – from job scheduling to dispatch, from customer management to quotes and payment processing. It keeps paperwork to a minimum and helps you focus on growing your business instead of chasing non-paying customers.

    HouseCall Pro lets you manage every aspect of your service business using your smartphone or a web portal.

    Housecall Pro Main Features

    Scheduling and Dispatch

    When a customer books a job order with your company via the HouseCall app, you’re immediately notified. The booking app allows them to send you photos of the job site to illustrate the service they need done. This, in turn, lets you accurately estimate the job’s cost. All booked jobs are stored in Google Calendar, which you can check anytime via HouseCall Pro for daily, weekly, or monthly schedules.

    If you work with other fieldworkers, the dispatch and scheduling feature allows you to assign jobs to available technicians in a just few clicks. Job details are sent to them, and last-minute updates can be pushed to their devices in real time. No more texting, emailing, or calling just so everyone’s on the same page.

    HouseCall Pro also has a GPS functionality that lets you schedule urgent work orders based on a technician’s proximity to a customer’s location. Live maps enable fieldworkers to save on travel time and fuel costs.

    Jobs assigned to field personnel show up in your schedule calendar.

    Customer Management

    Contacting a customer while not tracking the jobs you’ve completed for them can easily turn into an embarrassing situation for you and a frustrating experience for them.

    With HouseCall Pro, customer records, jobs, invoices, and communications are stored in your private cloud, making it easy to manage your customer database and keep track of job histories. Tags can be used to organize the database and make searches faster.

    HouseCall Pro conveniently stores customer records and job details in one location for easy reference.

    Invoicing and Payment Processing

    When a job is marked as complete, HouseCall Pro lets you send automated email invoices straight from your phone. Customers can then pay by credit card online or send payment via other methods your business supports such as cash, through a collection facility, bank transfers, and so on.

    It also allows you to process payments at a flat rate of 2.69% + $0.30 while on site. Simply key in or scan the customer’s debit/credit card and capture their e-signature. HouseCall Pro integrates with QuickBooks Online to simplify your accounting processes.

    Payments can be processed on site by scanning or keying in the customer's debit/credit card.

    Postcard Marketing and Email Remarketing

    To keep you top of mind with your customers, HouseCall Pro’s postcard marketing feature enables you to send custom postcards at $0.65 apiece, while “thank you” and reminder emails come at no cost.

    You can also attract new customers by getting your business featured on a HouseCall consumer marketplace in your chosen service area. The review system can work to your advantage because people who post reviews are real customers.

    HouseCall Pro allows you to send customers personalized postcards.

    Messaging and Communication

    HouseCall Pro’s built-in messaging system allows you to communicate with customers and with staff on site. A customer can ask for a quote and attach photos of the job. They get notified for each job order that’s booked and confirmed. OMW alerts are sent to them the moment their technician pushes the On My Way button on his/her phone. They also automatically receive invoices via email for completed jobs, as well as reminders and “thank you” emails.

    Dispatch admins can send updates to technicians any time, and fieldworkers can message the home office if any problems arise on the job site or while on their way to the site.

    The in-app messaging system lets you communicate with customers and your staff on site.

    Housecall Pro Integrations

    HouseCall Pro carries ready-made integrations with QuickBooks Online and Google Calendar.

    Housecall Pro Pricing

    HouseCall Pro offers three subscription plans: Free, Grow, and Manage. Free includes baseline features and if for user. Grow costs $69 per month on a bi-annual subscription basis and accommodates up to ten users. Manage costs $175 per month and is for an unlimited number of users.

    All plans include features such as apps for iOS and Android devices, and the web, real-time dispatching, QuickBooks Online and Google Calendar integration, GPS vehicle tracking, and a customer booking app. Grow and Manage plans have an additional one-time setup fee of $99.

    For Enterprise features, additional information can be obtained by calling the HouseCall Pro sales department.

    Housecall Pro Bottom Line

    • All-in-one field service management tool that covers tasks such as scheduling and dispatching, GPS tracking, invoicing, payment processing, and more
    • Mobile app that technicians can take to job sites for up-to-date job details
    • Marketing feature that lets you send customized cards and keep you top of mind with customers
    • E-signature functionality to easily capture customer signatures
    • Includes apps for the web, Androids, and iOS devices

    Housecall Pro FAQs

    Housecall Pro FAQs

    Below are some frequently asked questions for Housecall Pro.

    Q. What type of pricing plans does Housecall Pro offer?

    Housecall Pro offers the following pricing plans:

    Starting from: US$39.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    START PLAN: $39/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support GROW PLAN: $109/month billed annually - 1-6 Users Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Online Integration + Live Chat Customer Support MANAGE PLAN: $199/month billed annually - 1-10 Users Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking XL PLAN: Contact for pricing - 6 - 50 Users Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

    Q. What are the main features of Housecall Pro?

    Housecall Pro offers the following features:

    • Access control
    • Accounting integration
    • Activity dashboard
    • Activity management
    • Activity tracking
    • Alerts / escalation
    • Appointment reminders
    • Assignment management
    • Audit trail
    • Auditing
    • Auto-responders
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Availability indicator
    • Bank reconciliation
    • Billing & invoicing
    • Business analysis
    • Calendar management
    • Calendar sync with Google
    • Charting
    • Chat
    • Client portal
    • Communication management
    • Contact database
    • Contact history
    • Content filtering
    • Credit card integration
    • Credit card processing
    • Custom SMS notifications
    • Custom forms
    • Customer accounts
    • Customer database
    • Customer history
    • Customer history
    • Customer postcard marketing
    • Customer tagging
    • Customizable templates
    • Dashboard with business stats
    • Data extraction
    • Data filtering
    • Data import
    • Data visualization
    • Dispatch management
    • Drag & drop interface
    • Drip email marketing
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Email marketing automation
    • Email notifications
    • Email receipts
    • Email tracking
    • Employee database
    • Employee management
    • Employee portal
    • Estimating
    • Event calendar
    • GPS
    • GPS & time tracking
    • Geographic maps
    • Google calendar integration
    • History tracking
    • Instapay
    • Invoice management
    • Job costing
    • Job management
    • Job scheduling
    • Job tracking
    • Mobile alerts
    • Mobile integration
    • Mobile signature capture
    • Multi-location
    • Online booking
    • Partial payments
    • Payment processing
    • Progress tracking
    • Project notes
    • QuickBooks integration
    • Quote management
    • Real time data
    • Real time monitoring
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Receiving
    • Recurring jobs
    • Referral tracking
    • SLA management
    • SMS integration
    • SSL security
    • Sales tax management
    • Search functionality
    • Secure data storage
    • Status tracking
    • Subcontractor management
    • Summary reports
    • Technician management
    • Third party integration
    • Time & expense tracking
    • Tracking features
    • User activity monitoring
    • Work Order management
    • Work history
    • Workflow management

    Q. Who are the typical users of Housecall Pro?

    Housecall Pro has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Housecall Pro support?

    Housecall Pro supports the following languages:

    English

    Q. What type of pricing plans does Housecall Pro offer?

    Housecall Pro has the following pricing plans:

    Free, Subscription

    Q. Does Housecall Pro support mobile devices?

    Housecall Pro supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Housecall Pro integrate with?

    Housecall Pro integrates with the following applications:

    Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks, QuickBooks Online, QuickBooks Online, SendGrid, Stripe, Twilio Communications Cloud

    Q. What level of support does Housecall Pro offer?

    Housecall Pro offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials