Higher Logic Overview
What is Higher Logic?
Higher Logic is your organization's secure, private community platform that empowers customers, members, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of customer interactions in mind.Higher Logic Overview
Pricing
Pricing options
Higher Logic Features
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Higher Logic Reviews
Higher Logic Reviews
HL Community Platform engages members and aids committee work
HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)
Gets the right information to the right people at the right time.
It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.
Online Community User
Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.
Rethinking our entire structure
I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.
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HL Community Platform engages members and aids committee work
Pros
Ease of use for Open Forum communications is great
We have used extensively in our governance and it really organized and standardized our committee work.
Ability to integrate with Abila product
Abiilty to aid our chapters
Cons
I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?)
Wish you could duplicate "events" in the calendar like committee meetings.
Wish the libraries were like google docs/share point and could be worked on collaboratively.
Gets the right information to the right people at the right time.
It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.
Pros
We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.
Cons
The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.
Excellent tool for member retention
Pros
We've been using Higher Logic's online community software for a few years now and have been very happy with our results so far. Our members took to the forum pretty quickly and we now have a fairly active community. We've also created additional forums for our monthly journal and have allowed members to create specialty groups as well. This increased engagement with our members has definitely helped out with our member retention.
Cons
There's a bit of a learning curve when you first start using the software, especially when setting up the automation. Their support is pretty good though so don't be afraid to reach out when you get confused.
Online Community User
Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.
Pros
This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.
Cons
The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.
Rethinking our entire structure
I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.
Pros
I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.
Cons
Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.
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Higher Logic Pricing
Higher Logic Pricing
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Higher Logic Features
Higher Logic Features
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Categories
Categories
Additional information for Higher Logic
Additional information for Higher Logic
Key features of Higher Logic
- Automation Rules
- CMS
- Community Management Services
- Directories
- Discussions
- Event Manager & Calendar
- Integrations
- Mentor Match
- Microsites
- Mobile Apps
- Mobile Friendly
- Resource Library
- Volunteer Central
- Website Design
- Widget Builder
- Wiki Glossary
Benefits
Grow customer retention
Cut support costs and increase retention
Create competitive advantage and accelerate sales
Deliver consistent customer experience
Build brand loyalty with engaged and happy customers
Higher Logic FAQs
Higher Logic FAQs
Below are some frequently asked questions for Higher Logic.
Q. What type of pricing plans does Higher Logic offer?
Higher Logic offers the following pricing plans:
Starting from: US$800.00/month
Pricing model: Subscription
Free Trial: Not Available
Q. What are the main features of Higher Logic?
Higher Logic offers the following features:
- Automation Rules
- CMS
- Community Management Services
- Directories
- Discussions
- Event Manager & Calendar
- Integrations
- Mentor Match
- Microsites
- Mobile Apps
- Mobile Friendly
- Resource Library
- Volunteer Central
- Website Design
- Widget Builder
- Wiki Glossary
Q. Who are the typical users of Higher Logic?
Higher Logic has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Higher Logic support?
Higher Logic supports the following languages:
English
Q. What type of pricing plans does Higher Logic offer?
Higher Logic has the following pricing plans:
Subscription
Q. Does Higher Logic support mobile devices?
We do not have any information about what devices Higher Logic supports
Q. What other apps does Higher Logic integrate with?
Higher Logic integrates with the following applications:
Boxwood Job Board, Engage AMS, Infusionsoft, LoginRadius, Neon One, Real Magnet, Weblink Connect, YM Careers, Zendesk, xCatalyst
Q. What level of support does Higher Logic offer?
Higher Logic offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)