Higher Logic

Higher Logic

Leading Cloud-Based Community Platform

4.4/5 (92 reviews)

Higher Logic Overview

What is Higher Logic?

Higher Logic is your organization's secure, private community platform that empowers customers, members, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of customer interactions in mind.

Higher Logic Overview

Pricing

Starting from
US$800.00/month

Pricing options

Free Trial
Subscription
Value for money

Higher Logic Features

Devices
Business size
S M L
Markets
Australia, China, Europe, Latin America, Middle-East and Africa, United States
Supported Languages
English

Screenshots

Higher Logic screenshot: Microsoft Dynamics CRMUG Community
Higher Logic screenshot: Microsoft Dynamics CRMUG Community Higher Logic screenshot: Higher Logic User Group (HUG) Community Higher Logic screenshot: NJSCPA Online Community Higher Logic screenshot: Higher Logic Small Org Solution

Higher Logic Reviews

Higher Logic Reviews

Overall rating
4.4
/
5 92 reviews
Excellent
47

Very good
37

Average
7

Poor
1

Terrible
0

Value for Money
4
Features
4.2
Ease of Use
4.1
Customer Support
4.1
91% recommended this app
Kimberly S.

HL Community Platform engages members and aids committee work

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)


Kendall J.

Gets the right information to the right people at the right time.

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.


Verified Reviewer

Excellent tool for member retention


Kelly F.

Online Community User

Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.


Mhari G.

Rethinking our entire structure

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.


Kimberly S.
Industry: Nonprofit Organisation Management
Company size: 13-50 Employees

HL Community Platform engages members and aids committee work

Used Daily for 2+ years
Reviewed on 7/11/2018
Review Source: Capterra

HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)

Pros

Ease of use for Open Forum communications is great
We have used extensively in our governance and it really organized and standardized our committee work.
Ability to integrate with Abila product
Abiilty to aid our chapters

Cons

I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?)
Wish you could duplicate "events" in the calendar like committee meetings.
Wish the libraries were like google docs/share point and could be worked on collaboratively.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Kendall J.
Industry: Computer Software
Company size: 51-200 Employees

Gets the right information to the right people at the right time.

Used Daily for 1+ year
Reviewed on 6/11/2018
Review Source: Capterra

It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.

Pros

We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.

Cons

The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Nonprofit Organisation Management
Company size: 2-10 Employees

Excellent tool for member retention

Used Daily for 2+ years
Reviewed on 10/9/2018
Review Source: Capterra

Pros

We've been using Higher Logic's online community software for a few years now and have been very happy with our results so far. Our members took to the forum pretty quickly and we now have a fairly active community. We've also created additional forums for our monthly journal and have allowed members to create specialty groups as well. This increased engagement with our members has definitely helped out with our member retention.

Cons

There's a bit of a learning curve when you first start using the software, especially when setting up the automation. Their support is pretty good though so don't be afraid to reach out when you get confused.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kelly F.
Industry: Nonprofit Organisation Management
Company size: 13-50 Employees

Online Community User

Used Daily for 2+ years
Reviewed on 2/11/2018
Review Source: Capterra

Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.

Pros

This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.

Cons

The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mhari G.
Industry: Nonprofit Organisation Management
Company size: 501-1,000 Employees

Rethinking our entire structure

Used Daily for 1-5 months
Reviewed on 19/11/2019
Review Source: Capterra

I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.

Pros

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

Cons

Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.3/10
Based on 92 user ratings
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Higher Logic Pricing

Higher Logic Pricing

Starting from
US$800.00/month
Free Trial
Subscription
Value for money
Value for Money
4/5
Based on 92 user ratings
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Higher Logic Features

Higher Logic Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 92 user ratings
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Categories

Additional information for Higher Logic

Additional information for Higher Logic

Key features of Higher Logic

  • Automation Rules
  • CMS
  • Community Management Services
  • Directories
  • Discussions
  • Event Manager & Calendar
  • Integrations
  • Mentor Match
  • Microsites
  • Mobile Apps
  • Mobile Friendly
  • Resource Library
  • Volunteer Central
  • Website Design
  • Widget Builder
  • Wiki Glossary

Benefits

Grow customer retention
Cut support costs and increase retention
Create competitive advantage and accelerate sales
Deliver consistent customer experience
Build brand loyalty with engaged and happy customers

Higher Logic FAQs

Higher Logic FAQs

Below are some frequently asked questions for Higher Logic.

Q. What type of pricing plans does Higher Logic offer?

Higher Logic offers the following pricing plans:

Starting from: US$800.00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Higher Logic?

Higher Logic offers the following features:

  • Automation Rules
  • CMS
  • Community Management Services
  • Directories
  • Discussions
  • Event Manager & Calendar
  • Integrations
  • Mentor Match
  • Microsites
  • Mobile Apps
  • Mobile Friendly
  • Resource Library
  • Volunteer Central
  • Website Design
  • Widget Builder
  • Wiki Glossary

Q. Who are the typical users of Higher Logic?

Higher Logic has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Higher Logic support?

Higher Logic supports the following languages:

English

Q. What type of pricing plans does Higher Logic offer?

Higher Logic has the following pricing plans:

Subscription

Q. Does Higher Logic support mobile devices?

We do not have any information about what devices Higher Logic supports

Q. What other apps does Higher Logic integrate with?

Higher Logic integrates with the following applications:

Boxwood Job Board, Engage AMS, Infusionsoft, LoginRadius, Neon One, Real Magnet, Weblink Connect, YM Careers, Zendesk, xCatalyst

Q. What level of support does Higher Logic offer?

Higher Logic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials