About Smartsupp

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

-= WHY CHOOSE SMARTSUPP? =-
• The only product that combines live chat, chatbots and video recordings. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.
• Access real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.
• The most popular online chat in Europe with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.
• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

-= WHAT CAN SMARTSUPP DO? =-
What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

• Live chat, emails and Messenger in one place – start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads and assisting customers with shopping even while you’re asleep.
• Video recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
• Mobile app – be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
• Visit our website to get the full list of features: https://www.smartsupp.com/pricing

Pricing starting from:

US$10.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Smartsupp

  • The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop

  • Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.

  • The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.

  • GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws

  • Powerful API for advanced customization (chat box design, visitor identification and more)
  • Devices

    Business size

    S M L

    Markets

    Andorra, Albania, Austria, Australia, Åland Islands, Bosnia & Herzegovina, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, China, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, Turkey, Ukraine, United States, Vatican City

    Supported Languages

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Pricing starting from:

    US$10.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Smartsupp Software - Smartsupp dashboard conversation
    Smartsupp Software - Smartsupp visitor list
    Smartsupp Software - Smartsupp chat widget
    Smartsupp Software - Smartsupp mobile apps
    View 5 more
    Smartsupp video
    Smartsupp Software - Smartsupp dashboard conversation Smartsupp Software - Smartsupp visitor list Smartsupp Software - Smartsupp chat widget Smartsupp Software - Smartsupp mobile apps

    Features

    Total features of Smartsupp: 27

    • API
    • Activity Dashboard
    • Alerts / Escalation
    • Canned Responses
    • Chat/Messaging
    • Customer Database
    • Customer History
    • Customisable Branding
    • Event Triggered Actions
    • Geotargeting
    • Knowledge Base Management
    • Live Chat
    • Mobile Access
    • Offline Form
    • Performance Metrics
    • Proactive Chat
    • Queue Management
    • Real Time Analytics
    • Real Time Monitoring
    • Real-time Consumer-facing Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • Surveys & Feedback
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Website Visitor Tracking

    Alternatives

    Zendesk

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    LiveChat

    4.6
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    JivoChat

    4.6
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    Freshdesk Messaging

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    Reviews

    Overall rating

    4.7 /5
    (259)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.8/5
    Customer Support
    4.5/5

    Already have Smartsupp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 259
    Luca N. Luca N.
    Overall rating
    • Industry: Furniture
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    GREAT WEB CHAT

    Reviewed on 4/10/2019

    We have been with them for 2 years and the service satisfies us.

    We have been with them for 2 years and the service satisfies us.

    Pros

    Low prices, good customer support, video recording on the site.

    Cons

    Missing the possibility to send attachments or more integration with the cms (example prestashop)

    Alternatives Considered

    Zendesk

    Response from Smartsupp

    Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
    The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
    We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

    All the best, Michaela

    Krystian P. Krystian P.
    Overall rating
    • Industry: Railroad Manufacture
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    3 in 1 program - it's great if it's possible with you

    Reviewed on 8/9/2019

    The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...

    The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

    Pros

    I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

    Cons

    Everything is fine and I have no objections to the program and its work.

    Alternatives Considered

    CallPage

    Reasons for Choosing Smartsupp

    There were no such options as in the smartchat

    Switched From

    LiveChat

    Reasons for Switching to Smartsupp

    I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.

    Response from Smartsupp

    Hello, Krystian, thank you very much for your positive review!

    Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

    Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
    Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

    All the best, Michaela

    Marcos E. Marcos E.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Our daily experience with smartupp

    Reviewed on 25/10/2021

    Pros

    Really easy to handle and very affordable price

    Cons

    All is good with this product, we have all we need from this product

    Response from Smartsupp

    Hello.

    Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)

    Smartsupp team

    Maros P. Maros P.
    Overall rating
    • Industry: Maritime
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Unreliable

    Reviewed on 28/10/2020

    Great when it works
    Constant uncommunicated changes to how stuff works

    Great when it works
    Constant uncommunicated changes to how stuff works

    Pros

    Imagine, that you open your website one day and the chat has changed.
    The functionalities have changed, so that everything works different.
    The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
    Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.

    The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).

    If you don't like an unreliable product without efficient support, look elsewhere.

    Cons

    Unreliable
    Rigid and hard to adjust behavior

    Verified Reviewer
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Fantastic live chat service

    Reviewed on 23/9/2021

    We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide...

    We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

    Pros

    Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

    Cons

    Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

    Alternatives Considered

    Social Intents, LiveChat and HappyFox Help Desk

    Reasons for Switching to Smartsupp

    Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.

    Response from Smartsupp

    Hello.

    Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)

    If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected] We'll be happy to hear from you.

    Have a great day!

    Showing 5 reviews of 259 Read all reviews

    Smartsupp FAQs

    Below are some frequently asked questions for Smartsupp.

    Smartsupp offers the following pricing plans:

    FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent

    Smartsupp has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Smartsupp supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Smartsupp supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Smartsupp integrates with the following applications:

    BigCommerce, CS-Cart, Drupal, Google Analytics, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, Magento Commerce, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress

    Smartsupp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

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