Smartsupp Live Chat Overview

What is Smartsupp Live Chat?

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.

We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.

Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.

Smartsupp Live Chat Overview

Pricing

Starting from
US$0.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent


Smartsupp Live Chat Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Czech, Danish, Dutch, English, French and 6 others, German, Hungarian, Italian, Polish, Russian, Spanish

Media

Smartsupp dashboard conversation
Smartsupp visitor list
Smartsupp chat widget
Smartsupp mobile apps
Smartsupp Live Chat screenshot: Smartsupp dashboard conversation Smartsupp Live Chat screenshot: Smartsupp visitor list Smartsupp Live Chat screenshot: Smartsupp chat widget Smartsupp Live Chat screenshot: Smartsupp mobile apps

Smartsupp Live Chat Reviews

Smartsupp Live Chat Reviews

Overall rating
4.7
/
5
Excellent
172

Very good
55

Average
9

Poor
0

Terrible
1

Value for Money
4.5
Features
4.4
Ease of Use
4.8
Customer Support
4.6
96% recommended this app
Luca N.

GREAT WEB CHAT

We have been with them for 2 years and the service satisfies us.


Krystian P.

3 in 1 program - it's great if it's possible with you

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??


Matthew S.

Important for my business


Maros P.

Unreliable

Great when it works
Constant uncommunicated changes to how stuff works


Tânia M.

Contact increment


Luca N.
Industry: Furniture
Company size: 2-10 Employees

GREAT WEB CHAT

Used Daily for 1+ year
Reviewed on 4/10/2019
Review Source: Capterra

We have been with them for 2 years and the service satisfies us.

Pros

Low prices, good customer support, video recording on the site.

Cons

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Krystian P.
Industry: Railroad Manufacture
Company size: 11-50 Employees

3 in 1 program - it's great if it's possible with you

Used Weekly for 1+ year
Reviewed on 8/9/2019
Review Source: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pros

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons

Everything is fine and I have no objections to the program and its work.

Response from Smartsupp

Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matthew S.
Industry: Hospitality
Company size: 2-10 Employees

Important for my business

Used Daily for 1-5 months
Reviewed on 7/12/2020
Review Source: Capterra

Pros

All the features are useful for our guest communications

Cons

Nothing bad about this product. Easy to use

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Maros P.
Industry: Maritime
Company size: 11-50 Employees

Unreliable

Used Daily for 2+ years
Reviewed on 28/10/2020
Review Source: Capterra

Great when it works
Constant uncommunicated changes to how stuff works

Pros

Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.

The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).

If you don't like an unreliable product without efficient support, look elsewhere.

Cons

Unreliable
Rigid and hard to adjust behavior

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Tânia M.
Industry: Textiles
Company size: 2-10 Employees

Contact increment

Used Daily for 1-5 months
Reviewed on 19/10/2020
Review Source: Capterra

Pros

The application facilitates contact with the customer and increases quality as it allows you to know at the moment what the customer is seeing

Cons

The app on the mobile phone should notify the entry of a customer on the website

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.8/10
Based on 237 user ratings
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Smartsupp Live Chat Pricing

Smartsupp Live Chat Pricing

Starting from
US$0.00/month
Free Trial
Free
Subscription
Value for money

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

Value for Money
4.5/5
Based on 237 user ratings
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Smartsupp Live Chat Features

Smartsupp Live Chat Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Analytics
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.4/5
Based on 237 user ratings
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Categories

Additional information for Smartsupp Live Chat

Additional information for Smartsupp Live Chat

Key features of Smartsupp Live Chat

  • API
  • Agent rating
  • Automatic messages
  • Groups
  • Mobile apps integration (XMPP - Jabber)
  • Multi-language & multi-design chat box
  • Shortcuts
  • Shot of Slivovica
  • Statistics
  • Visitor recording
  • Web dashboard

Benefits

  • Answer visitors' questions instantly

  • Improve customer loyalty

  • Understand the behavior of your customers

  • Powerful API for advanced customization (chat box design, visitor identification and more)

  • Access to videos with actual movement of every visitor on your website
  • Smartsupp Live Chat FAQs

    Smartsupp Live Chat FAQs

    Below are some frequently asked questions for Smartsupp Live Chat.

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following pricing plans:

    Starting from: US$0.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent

    Q. What are the main features of Smartsupp Live Chat?

    Smartsupp Live Chat offers the following features:

    • API
    • Agent rating
    • Automatic messages
    • Groups
    • Mobile apps integration (XMPP - Jabber)
    • Multi-language & multi-design chat box
    • Shortcuts
    • Shot of Slivovica
    • Statistics
    • Visitor recording
    • Web dashboard

    Q. Who are the typical users of Smartsupp Live Chat?

    Smartsupp Live Chat has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Smartsupp Live Chat support?

    Smartsupp Live Chat supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat has the following pricing plans:

    Free, Subscription

    Q. Does Smartsupp Live Chat support mobile devices?

    Smartsupp Live Chat supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Smartsupp Live Chat integrate with?

    Smartsupp Live Chat integrates with the following applications:

    BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso

    Q. What level of support does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following support options:

    Online Support, FAQs, Knowledge Base