Upserve POS Overview
What is Upserve POS?
Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.
Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.
Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.
The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.
Upserve POS Overview
Pricing
Pricing options
Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
Upserve POS Features
Media
Upserve POS Reviews
Upserve POS Reviews
Upserve is Second to None
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.
Easy and Efficient, Upserve
I do not have a negative thing to say about Upserve.
Worst POS I've Ever Known
It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.
Use Upserve
It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business
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Upserve is Second to None
Pros
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
Cons
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.
Easy and Efficient, Upserve
I do not have a negative thing to say about Upserve.
Pros
The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.
Cons
The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.
Worst POS I've Ever Known
It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.
Pros
The appearance is modern-looking and the handhelds are meant to help service.
Cons
Where do I start?
-Tickets double print
-Some tickets don't print at all/delay in printing
-Connectivity Issues
-Credit Card Processor stops working
-Some tables don't appear on the screen
-Switches between wifi connections that are not protected on its own
-Handhelds are not screen protected/too fragile
-Random charges appear on the screen for no reason
-Item slection/organization is not efficient
-bug issues
-software malfuntions
Response from Upserve
Hi Iannis, We apologize that you have had a less than satisfactory experience with Upserve. Our team is currently working with Ji and Hong to replace your mobile devices with stationary ones at no additional cost. We appreciate the feedback and are working together to resolve the main issue.
Use Upserve
It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business
Pros
I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.
Cons
Would like to see two way syncing between the Inventory and POS
Upserve POS Review
Pros
Intuitive and user friendly design that is reliable.
Cons
We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.
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Upserve POS Pricing
Upserve POS Pricing
Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
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Upserve POS Features
Upserve POS Features
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Categories
Categories
Additional information for Upserve POS
Additional information for Upserve POS
Key features of Upserve POS
- 24/7 support
- API access
- Access levels settings
- Check merging, splitting & transferring
- Cloud-based storage and analytics
- Full tableside and service counter POS
- Gift card handling
- Hold & send
- Item modification
- Item notes
- Labor costs and scheduling
- Menu creation & customization
- Menu inventory countdown
- Multiple business handling
- Offline mode
- Payments
- Real-time reporting
- Sale tracking tools
- Sales, server and menu reporting
- Search functionality
- Software integration
- Staff management
- Tab management
- Table management
- Ticket printing for kitchen use
- Time clock
- Voids and comps
- iPhone/iPad application
Benefits
Upserve POS FAQs
Upserve POS FAQs
Below are some frequently asked questions for Upserve POS.
Q. What type of pricing plans does Upserve POS offer?
Upserve POS offers the following pricing plans:
Starting from: US$59.00/month
Pricing model: Subscription
Free Trial: Not Available
Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/
Q. What are the main features of Upserve POS?
Upserve POS offers the following features:
- 24/7 support
- API access
- Access levels settings
- Check merging, splitting & transferring
- Cloud-based storage and analytics
- Full tableside and service counter POS
- Gift card handling
- Hold & send
- Item modification
- Item notes
- Labor costs and scheduling
- Menu creation & customization
- Menu inventory countdown
- Multiple business handling
- Offline mode
- Payments
- Real-time reporting
- Sale tracking tools
- Sales, server and menu reporting
- Search functionality
- Software integration
- Staff management
- Tab management
- Table management
- Ticket printing for kitchen use
- Time clock
- Voids and comps
- iPhone/iPad application
Q. Who are the typical users of Upserve POS?
Upserve POS has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Upserve POS support?
Upserve POS supports the following languages:
English
Q. Does Upserve POS support mobile devices?
Upserve POS supports the following devices:
Android, iPad
Q. What other apps does Upserve POS integrate with?
Upserve POS integrates with the following applications:
7shifts, CrunchTime, Davo Sales Tax, Gusto, Gusto, Homebase, HotSchedules, MarginEdge, Marketman, SinglePlatform
Q. What level of support does Upserve POS offer?
Upserve POS offers the following support options:
Knowledge Base, Phone Support, Video Tutorials
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.