About NCR Silver

NCR Silver® is a tablet-based, point-of-sale system to help small and medium sized retail businesses manage their entire business, including inventory tracking, employee management, consolidated reporting, mobile POS, and multi-store functionality. NCR Silver integrates with hardware in order to setup an entire POS system. This cloud-based business solution is easy to use and works anywhere – even without a WiFi connection. More than a point-of-sale, NCR Silver® helps businesses to cost effectively track sales, employees, and cash flow with real-time reports in the cloud.

With NCR Silver® users can manage multiple locations, drive loyalty programs, bulk email VIPs, share content on social media, and integrate accounting and payroll right from the back office.

Included with a NCR Silver® subscription is 24-hour customer support and a dedicated Concierge member on hand to set up the store's back office, keep everything up to date, and provide ongoing assistance and training.

Pricing starting from:

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of NCR Silver

  • Track sales, employees, and cash flow from anywhere with NCR Silver's real-time reporting in the cloud.

  • Gain insights into inventory trends and top sellers and make results-based business decisions using NCR Silver's robust data.

  • Attract new customers and engage existing shoppers through loyalty programs, email marketing, and shares on social media.

  • Balance books and pay vendors with integrated accounting and payroll from NCR Silver's back office.

  • Manage multiple locations, communicate and compare sales across sites with one login to NCR Silver back office.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$79.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    NCR Silver Software - POS system
    NCR Silver Software - Payment processing
    NCR Silver Software - Electronic signature capture
    NCR Silver Software - Tax and tip management
    NCR Silver Software - Categorization of catalog
    NCR Silver Software - Item selection
    NCR Silver Software - POS for mobile
    NCR Silver Software - Receipt management
    View 10 more
    NCR Silver video
    NCR Silver video
    NCR Silver Software - POS system
    NCR Silver Software - Payment processing
    NCR Silver Software - Electronic signature capture
    NCR Silver Software - Tax and tip management
    NCR Silver Software - Categorization of catalog
    NCR Silver Software - Item selection
    NCR Silver Software - POS for mobile
    NCR Silver Software - Receipt management

    Features

    Total features of NCR Silver: 47

    • Access Controls/Permissions
    • Accounting Integration
    • Barcode/Ticket Scanning
    • Billing & Invoicing
    • Cash Management
    • Clock In/Out
    • Customer Accounts
    • Customer Database
    • Customisable Categories
    • Delivery Management
    • Discount Management
    • Electronic Payments
    • Electronic Signature
    • Email Marketing
    • Employee Management
    • Gift Card Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Loyalty Program
    • Multi-Channel Marketing
    • Multi-Location
    • Online Ordering
    • Order Management
    • Point of Sale (POS)
    • Pricing Management
    • Product Catalogue
    • Promotions Management
    • Real Time Reporting
    • Receipt Management
    • Reporting/Analytics
    • Restaurant POS
    • Retail Management
    • Retail POS
    • Returns Management
    • Returns Tracking
    • SSL Security
    • Sales Reports
    • Sales Tax Management
    • Separate Checks
    • Social Media Integration
    • Split Checks
    • Stock Management
    • Table Management
    • Tips Management
    • Touch Screen
    • eCommerce Management

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    Reviews

    Overall rating

    3.7 /5
    (143)
    Value for Money
    3.5/5
    Features
    3.4/5
    Ease of Use
    4.1/5
    Customer Support
    3.4/5

    Already have NCR Silver?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 143
    Veeka
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    NCR Silver

    Reviewed on 20/7/2018

    Overall it has been a great experience - we went from writing paper slips for every transaction and...

    Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

    Pros

    We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

    Cons

    We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

    Gil
    Overall rating
    • Industry: Restaurants
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Good compromise between cost and functionality, and great customer service

    Reviewed on 23/7/2018

    This is a very affordable all-in-one system that lets us track sales, track employee hours and...

    This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.

    Pros

    POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

    Cons

    This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

    John
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    This is a publically traded company NCR No Way...

    Reviewed on 26/4/2017

    They are an awful company. Their support system is a disaster. I don't know how many times I called...

    They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

    When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

    After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

    This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

    Pros

    We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

    Cons

    When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

    Response from NCR Silver

    We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us.

    As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service.

    As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience.

    We have sent your comments to our customer care department, which will be reviewing it.

    Chris
    Overall rating
    • Industry: Retail
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    More than a cash register!

    Reviewed on 24/7/2018

    Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience...

    Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

    Pros

    The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

    Cons

    I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
    When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

    michael
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Problematic

    Reviewed on 17/6/2019

    Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR...

    Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.

    Pros

    Cloud based POS with automated email receipts that also sends out automated coupons for marketing.
    Remote inventory management for adding new SKUs and UPCs.

    Cons

    1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only.
    2) NO CONTACTLESS PAYMENT FEATURES!
    3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

    Showing 5 reviews of 143 Read all reviews

    NCR Silver FAQs

    Below are some frequently asked questions for NCR Silver.

    NCR Silver offers the following pricing plans:

    • Starting from: US$79.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

    NCR Silver has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    NCR Silver supports the following languages:

    English

    NCR Silver supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    NCR Silver integrates with the following applications:

    LevelUp, QuickBooks Online Advanced, Xero

    NCR Silver offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for NCR Silver.