--- description: Learn how elevio can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: elevio Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [elevio](/software/101831/elevio) # elevio Canonical: https://www.getapp.ie/software/101831/elevio Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/101831/elevio?page=2) > Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, \& more > > Verdict: Rated **4.6/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of elevio Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools. Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it. Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base. Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time. Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 30 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dixa - **Location**: Copenhagen, Denmark - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Starter: $79 / Per Month billed annually or $99 month-to-month Regular: $119 / Per Month billed annually or $149 month-to-month Premium: $249 / Per Month billed annually or $299 month-to-month A 14-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, France, Germany, India, Ireland, Israel, Italy, Japan and 16 more ## Features - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Approval Process Control - Audio File Management - Canned Responses - Catalog Management - Chat/Messaging - Churn Management - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management - Content Publishing Options ## Integrations (22 total) - Chatlio - Chatra - Dixa - Drift - Freshchat - Freshdesk - Groove - Groove - Help Scout - HelpDocs - Intercom - Kustomer - LiveChat - Olark - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.ie/directory/650/customer-engagement/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Bitrix24](https://www.getapp.ie/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [TeamSupport](https://www.getapp.ie/software/8670/teamsupport) — 4.5/5 (848 reviews) 5. [Groove](https://www.getapp.ie/software/91569/groove) — 4.5/5 (87 reviews) ## Reviews ### "Overall an easy to use software that delivers value from the second it is implemented." — 5.0/5 > **Jan** | *29 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: - fast pace of development - flexibility - integration - product scope - UX and UI - good support > > **Cons**: Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy\! ----- ### "Elevio Review" — 5.0/5 > **Santino** | *21 May 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The ticket deflection option has worked wonders for the amount of tickets that actually get pushed through with customers being directed to the answers to their queries. The detailed analytics provided by the platform is a great way to do assessments over various time periods. The tool is very easy to use and the aesthetics are very pleasing. > > **Cons**: No major issues were experienced while using Elevio. ----- ### "Elevio for CS" — 4.0/5 > **william** | *2 August 2019* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: Elevio gave my customers and potential customers a super easy path to info from my Knowledgebase. I can't stress strongly enough the value in letting site visitors get access to info without having to stop what they're doing and hunt around the site for links to the KB - AND have to leave the page they're on (which is what they may have questions about. > > **Cons**: The model box pop up could be more customizable. > > Easy to set up, easy to use and our customers are using it and loving it. ----- ### "Always happy to work with Elevio" — 5.0/5 > **Tony** | *20 August 2019* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: - Ease of setting up multilingual articles - Integration in our platform - Awesome support from Elevio > > **Cons**: - Article editor gets changed quite a lot which gives little inconvenience when you want to edit article(s). > > Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure. ----- ### "We use Elevio as a widget in our platform to support our clients" — 5.0/5 > **Babak** | *3 October 2017* > > **Pros**: We use Elevio as our "Help Center" within our app. - It was very easy to setup the widget inside our application - Our clients use this widget extensively and it has resulted in support requests for us to drecrease > > **Cons**: - We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion. Overall a very useful product. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/101831/elevio?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/101831/elevio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data