About CrashPlan

CrashPlan® for Small Business provides peace of mind through easy-to-use, unlimited automatic data backup and recovery. We help small businesses and organizations recover and bounce back faster from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware and more. Our data security solution is a product of Code42, an industry leader protecting the critical data of more than 50,000 world-class organizations, including the largest global brands. Founded in 2001, the company is headquartered in Minneapolis, Minnesota, and backed by Accel Partners, JMI Equity, NEA and Split Rock Partners. For more information, visit crashplanforsmallbusiness.com.


Key benefits of CrashPlan

- Continuous cloud backup that won’t slow you down.
- No storage size limits, bandwidth caps or file-type restrictions.
- Advanced encryption for your data.
- Backup your business devices and hard drives.
- Easily manage all of your account and backup device settings online. For IT professionals, remotely manage most of the CrashPlan for Small Business functions from anywhere. Our simple-to-use desktop tools means anyone can restore lost files without assistance.


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Reviews

Overall rating

4.5 /5
(241)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.4/5

Already have CrashPlan?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 241
Adam
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

CrashPlan is King

Reviewed on 17/2/2016

We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint...

We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint backup solution. The true beauty of it lies in its stealth, simplicity and reliability. The easiest way to get end users on board with new technology is with technology that is invisible to them. Some of our users ask periodically if the backup is even running because they don't see anything. This is music to the ears of IT professionals.

For around $1/week per user, you can't beat the quality, reliability and the value of CrashPlan PROe. The latest versions (5.x) are rolling out many new capabilities that we are excited to take advantage The home version works just as well for your personal devices, too.

Pros

It does everything it claims to do, and it does it quickly, quietly and seamlessly. The administrative console is easy to use and navigate. After the environment is up and running, maintenance and administration is minimal.

Cons

There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.

Andrzej
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy to use back-up plan, but upload speeds could be better.

Reviewed on 22/7/2019

I can easily backup all my photographs and Photoshop files on my external drive and have them...

I can easily backup all my photographs and Photoshop files on my external drive and have them always backed up in the cloud without much thought.

Pros

It's easy to setup and once you do you can forget it. Also, support team is very responsive nad helpful (had few minor problems along the way and they were quickly resolved).

Cons

Compared to some other softwares the upload speeds could be better (I tested same files with the same network and Crashplan was the slowest).

Alternatives Considered

Backblaze

Reasons for Switching to CrashPlan

I had used it before and had better offer at the time, than Backblaze. Although, right now there's not much of a different in price.
Wayne
Overall rating
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It's alright (as long as you're behind a normal firewall)

Reviewed on 12/3/2018

Easy of use and cost effective.

Easy of use and cost effective.

Pros

This software is easy to use and configure. I have recommended this software to others who are not tech savvy and they loved it. It's easy enough for them to "set and forget" and files recovery is as easy as selecting the folder/file you want to recover then process it.

Cross platform is a definite positive and we needed a solution that worked with MAC and Windows.

Cons

I have used this software for a few years installed on a MAC and a Windows machine. It was good until I upgraded to Sonicwall Gateway. With the latest firmware it seems as that CP on the MAC had a hard time bypassing the firewall security so I had to explicitly open all the required ports then it started running normally again. Months went by without any issues then problem with the MAC machine reappeared where it cannot connect to the CP server (meanwhile no configuration change was made to the firewall).

I have worked with both technical support from CP and Sonicwall, both have different ideas of what may be the problem. It's just odd that the MAC CP is having problems communicating out of the firewall while the Windows machine is fine. Further finetuning of the firewall will be required.

In conclusion, CP is a good reliable and cost effective backup solution providing that you are behind generic firewall. However, you may run into frustrating issues if you are behind advance security gateways like Sonicwall, Fortinet, etc. and it's not as low maintenance as one would expect it to be.

Verified Reviewer
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Used to be better

Reviewed on 12/6/2019

Pros

It's a "set it and forget it" program which is great for backup and archiving. I loved the feature that allowed you to keep previous versions indefinitely.

Cons

They've recently changed their terms and exclude certain file types for backing up. They eliminated their lowest priced plan and only offer their more expensive plans. Since their organizational changes, I've had lots of connection errors and interruptions. Backups need to be one thing - RELIABLE

Alternatives Considered

Backblaze

Reasons for Switching to CrashPlan

Price, initially. Considering switching to another product
Aviram
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An Effective way to backup your Data on the Cloud and your local network

Reviewed on 7/1/2020

Overall Crashplan feels very solid and professional way to protect your data

Overall Crashplan feels very solid and professional way to protect your data

Pros

I used Crashplan for almost 2 years, as a client to backup all my clients data on local servers. the menus are simple and yet complex and when the time comes and you need to recover your data the process is very simple and quite fast (depends of course what size of backup data files you have)

Cons

Does a lot of problems with Very old OS (windows XP for example) sadly as a company that have some very old software that don't work well on win7 and above the Crashplan didn't work good on them.

the Price is little bit high compare to other products in the market

Alternatives Considered

Backblaze

Reasons for Switching to CrashPlan

Recommended by a colleague
Showing 5 reviews of 241 Read all reviews

CrashPlan FAQs

Below are some frequently asked questions for CrashPlan.

CrashPlan offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

$10 per month, per device

CrashPlan has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

CrashPlan supports the following languages:

English

CrashPlan supports the following devices:

We do not have any information about what integrations CrashPlan has

CrashPlan offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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