ThunderTix Overview

What is ThunderTix?

ThunderTix is a full service ticketing software for both online sales and walk-up orders at the box office or by phone. Sell tickets to general admission events or use a seating chart for assigned seating. Designed to be a fully branded solution that directly embeds your events into your website keeping your customers engaged on your website for the entire purchase process. You can provide your own styles, or CSS, to make a truly branded and seamless web presence.

When a customer purchases a ticket online, they receive an emailed receipt that includes a printable electonric ticket. Customize the ticket and email receipt with your logo, colors, terms, and event information. Up-sell event sponsors by offering the placement of their logos in designated ad space on the PDF ticket.

Barcode scanning prevents fraud and ensures patrons have valid tickets for entry. When your customers arrive at the event, you can either use an electronic guest check-in, or for larger events, you can streamline the check-in process with barcode scanners. Scanning is available as a free iOS app for iPhones or iPads or the Android App which scans paper tickets or directly off smartphones. Scanners are also available for sale or rent.

At any point during the event, you’ll have access to critical report data like guest lists, sales reports by ticket and dollar value, reconciliation reports, multi-event reports and barcode scanning results. If you use Mailchimp or Constant Contact, our integration will pass ticket buyer information immediately to those accounts. ThunderTix maintains a private Customer Relationship Manager containing historical information in an easily searchable and exportable format or direct integration to Mailchimp for mass email campaigns. ThunderTix does not use your customer data in any way, so you can trust that your customer’s privacy is maintained.

ThunderTix Overview

Pricing

Starting from
US$65.00/month

Pricing options

Free Trial
Subscription
Value for money

Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle.

ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.


ThunderTix Features

Devices
Business size
S M L
Markets
Australia, Canada, Europe, Mexico, United Kingdom, United States
Supported Languages
English, French, Spanish

Screenshots

ThunderTix screenshot: Ticket Activity Dashboard - monitor ticket sales by month or day to determine marketing strategies from promotions offered. Easily see comps and refunds given along with ticket sales and revenue.
ThunderTix screenshot: Ticket Activity Dashboard - monitor ticket sales by month or day to determine marketing strategies from promotions offered. Easily see comps and refunds given along with ticket sales and revenue. ThunderTix screenshot: Dashboard - Sales by orders processed, declined, abandoned and voided. Track abandonment rates month to month to keep customers engaged. ThunderTix screenshot: Event Dashboard - Ticket Sales and Revenue broken down per upcoming event. ThunderTix screenshot: Email Delivery Dashboard - tracking on the delivery statistics for each email sent including Order confirmation receipts, Event Reminders and Post-Event Surveys. ThunderTix screenshot: Hourly Ticket Performance - monitor ticket sales by hour to determine the effectiveness of various marketing campaigns. ThunderTix screenshot: Reserved Seating Section with Accessible Seat Options. Red seats indicate sold seats. Seats can also individually be marked as obstructed view. ThunderTix screenshot: Customize events by color for the Calendar display. Gives visual variation from one event to another. ThunderTix screenshot: Calendar view - displayed with options by month, week or day. Events can be color-coded for clarity. ThunderTix screenshot: iOS app for iPhones and iPads - Rapidly scan tickets both off paper and the smart phones of your guests. Sell tickets on the go using a connected mobile credit card swipe directly from the app. ThunderTix screenshot: ThunderTix App - mobile image for a valid barcode ticket

ThunderTix Reviews

ThunderTix Reviews

Overall rating
4.7
/
5
Excellent
129

Very good
40

Average
2

Poor
1

Terrible
1

Value for Money
4.7
Features
4.5
Ease of Use
4.6
Customer Support
4.8
98% recommended this app
Sergio G.

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.


Melanie R.

Thundertix is not just a software program - it is a community.

Overall our experience is excellent. We are very happy with this product!


Kirsten S.

For the New Employee

The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly.


Verified Reviewer

Fine but not the best option out there

I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.


Leona R.

ThundertTix Rocks

Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.


Sergio G.

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

Reviewed on 24/2/2016
Review Source: GetApp

I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Pros

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales.
*Customer Service
*Dependable
*Automated Pre-sale system
*Automated Post-sale system
*Works on smartphones and tablets with easy.
*Promotional tools.
*Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate.
*SSL Encryption on their end.
*Works with multiple merchant portals

Cons

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Melanie R.
Industry: Arts & Crafts
Company size: 13-50 Employees

Thundertix is not just a software program - it is a community.

Used Daily for 2+ years
Reviewed on 9/12/2019
Review Source: Capterra

Overall our experience is excellent. We are very happy with this product!

Pros

We love working with ThunderTix. ThunderTix has an amazing support system in place. It is like having another team member in the office that you can go to and say 'this isn't working for me, can you do something about it?' And they say Yes - And then they do it!! This past Friday I contacted ThunderTix Support with a feature request and they had it sorted out by the time I got back to the office on Monday. Their team truly listens to what their users want. It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business. ThunderTix is not just a software program - it is a community.

ThunderTix is constantly adding features (requested and voted on by their users) to give more value to the product. I love opening up the program and learning about the features and tweaks other users want to see and then to watch as ThunderTix takes actions on making those changes and updates.

Specific features of the software we like include: selling gift certificates online, integration with our website and with others like mailchimp, donation options on checkout, coupons, and automatic emailing.

ThunderTix was very easy to learn and also very easy for me to then train others on. And whenever I get lost I know that their Support will respond to my emails within minutes. Literally minutes. That's what I like best about ThunderTix: knowing that they have my back.

Cons

If I had to pick something - converting my monthly invoices from USD to CAD but really that's not an issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kirsten S.
Industry: Entertainment
Company size: 2-10 Employees

For the New Employee

Used Daily for 2+ years
Reviewed on 19/9/2019
Review Source: Capterra

The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly.

Pros

As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process.

Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving.

Cons

I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search.

Response from Thunder Data Systems

Hi Kirsten!

Thanks for your great feedback about how easy it was to get started with ThunderTix!

I wanted to let you know that you can absolutely create a coupon to offer a percent off the entire transaction. Next time you create a coupon, look for the option that says, Select the manner in which your customers should use the coupon and choose, "Limit Usage to Once per Order". We also have a Coupons Video Tutorial that you might find helpful here:

https://www.thundertix.com/videos/create-event-coupons/

Our support team is incredibly knowledgable with every facet of the platform, so if you ever have questions, don't hesitate to reach out to us to save time searching through the public support forum. We also offer an option for phone support as an annual add-on to any service plan, if interested.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Company size: 13-50 Employees

Fine but not the best option out there

Used Weekly for 1+ year
Reviewed on 22/6/2018
Review Source: Capterra

I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pros

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Response from Thunder Data Systems

Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software.

If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in.

I'll look forward to hearing from you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Leona R.
Industry: Entertainment
Company size: 2-10 Employees

ThundertTix Rocks

Used Daily for 2+ years
Reviewed on 27/6/2019
Review Source: Capterra

Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

Pros

The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

Cons

The inability to have a store for merchandise separate from adding to a ticket.
Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 173 user ratings
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ThunderTix Pricing

ThunderTix Pricing

Starting from
US$65.00/month
Free Trial
Subscription
Value for money

Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle.

ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.

Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle.

ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.

Value for Money
4.7/5
Based on 173 user ratings
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ThunderTix Features

ThunderTix Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.5/5
Based on 173 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for ThunderTix

Additional information for ThunderTix

Key features of ThunderTix

  • Accept credit cards online and at box office
  • Account reconciliation reports
  • Automated email reminders and post-event surveys
  • Barcode tickets and scanning
  • Branded electronic tickets & hard tickets
  • Branded event listing and tickets
  • Branded ticket, email and website
  • Conference and class registration
  • Conversion tracking with ad campaigns
  • Coupons, group discounts and comps
  • Credit card readers and cash sales
  • Custom styles for events display
  • Customized order and donation receipts
  • Dashboards to analyze event sales and marketing
  • Easily create and replicate events
  • Electronic gift cards and balance tracking
  • Email notifications for low inventory and sell-outs
  • Email reminders & post-event surveys
  • Embed an event calendar into your website
  • Event announcement, activation and expiration
  • Event bookings through your website
  • Event capacity inventory control
  • Event revision history and sales tracked by user
  • Event settlement and multi-event reports
  • Exportable customer database
  • Facebook and Twitter social sharing
  • Facebook ticket sales app
  • Guest list and electronic check-in
  • History of tickets, donations, gift cards, merchandise
  • Import existing customer database
  • Increase attendance with loyalty
  • Instant electronic receipt delivery
  • Internal mass email tool
  • Internal mass emails, MailChimp, Constant Contact
  • Inventory tracking by event
  • MailChimp & Constant Contact integration
  • MailChimp, TripAdvisor, Constant Contact
  • Manage event and ticket inventory
  • Manage ticket inventory and capacities
  • Patron and donor management
  • Real-time inventory tracking
  • Real-time reporting
  • Responsive interface for mobile use
  • Search orders and customers
  • Securely store all patron history and data
  • Share on Facebook and Twitter. Promote to Eventful.
  • Sort events and tickets
  • Ticket barcodes with scanning App
  • Ticket sales activity dashboard
  • Tools for group sales, comps, sponsors, volunteers
  • Track ticket sales by agent
  • Track vendors and purchase history
  • Unlimited users with multi-level event permissions
  • Use your payment gateway
  • Valid PCI compliance and quarterly certification

Benefits

  • Sell event tickets online, by phone and in person at the box office

  • Elevate your events with reserved seating reducing the need for patrons to line up at the door.

  • Receive nightly deposits using your own gateway so you'll never have to wait until after the event to access proceeds.

  • Barcode Tickets and real-time barcode scanning

  • Marketing Tools that allow you to track your ROI for Ad Campaigns
  • ThunderTix FAQs

    ThunderTix FAQs

    Below are some frequently asked questions for ThunderTix.

    Q. What type of pricing plans does ThunderTix offer?

    ThunderTix offers the following pricing plans:

    Starting from: US$65.00/month

    Pricing model: Subscription

    Free Trial: Available

    Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle. ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.

    Q. What are the main features of ThunderTix?

    ThunderTix offers the following features:

    • Accept credit cards online and at box office
    • Account reconciliation reports
    • Automated email reminders and post-event surveys
    • Barcode tickets and scanning
    • Branded electronic tickets & hard tickets
    • Branded event listing and tickets
    • Branded ticket, email and website
    • Conference and class registration
    • Conversion tracking with ad campaigns
    • Coupons, group discounts and comps
    • Credit card readers and cash sales
    • Custom styles for events display
    • Customized order and donation receipts
    • Dashboards to analyze event sales and marketing
    • Easily create and replicate events
    • Electronic gift cards and balance tracking
    • Email notifications for low inventory and sell-outs
    • Email reminders & post-event surveys
    • Embed an event calendar into your website
    • Event announcement, activation and expiration
    • Event bookings through your website
    • Event capacity inventory control
    • Event revision history and sales tracked by user
    • Event settlement and multi-event reports
    • Exportable customer database
    • Facebook and Twitter social sharing
    • Facebook ticket sales app
    • Guest list and electronic check-in
    • History of tickets, donations, gift cards, merchandise
    • Import existing customer database
    • Increase attendance with loyalty
    • Instant electronic receipt delivery
    • Internal mass email tool
    • Internal mass emails, MailChimp, Constant Contact
    • Inventory tracking by event
    • MailChimp & Constant Contact integration
    • MailChimp, TripAdvisor, Constant Contact
    • Manage event and ticket inventory
    • Manage ticket inventory and capacities
    • Patron and donor management
    • Real-time inventory tracking
    • Real-time reporting
    • Responsive interface for mobile use
    • Search orders and customers
    • Securely store all patron history and data
    • Share on Facebook and Twitter. Promote to Eventful.
    • Sort events and tickets
    • Ticket barcodes with scanning App
    • Ticket sales activity dashboard
    • Tools for group sales, comps, sponsors, volunteers
    • Track ticket sales by agent
    • Track vendors and purchase history
    • Unlimited users with multi-level event permissions
    • Use your payment gateway
    • Valid PCI compliance and quarterly certification

    Q. Who are the typical users of ThunderTix?

    ThunderTix has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does ThunderTix support?

    ThunderTix supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does ThunderTix offer?

    ThunderTix has the following pricing plans:

    Subscription

    Q. Does ThunderTix support mobile devices?

    ThunderTix supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ThunderTix integrate with?

    ThunderTix integrates with the following applications:

    Authorize.net, Constant Contact, Google Analytics, Mailchimp, SendGrid, Stripe, Twitter, Weebly, Wix, Wordpress

    Q. What level of support does ThunderTix offer?

    ThunderTix offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials