---
description: Learn how OTRS can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OTRS Price, Reviews & Ratings | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [OTRS](/software/102025/otrs)

# OTRS

Canonical: https://www.getapp.ie/software/102025/otrs

Page: 1 / 5\
Next: [Next page](https://www.getapp.ie/software/102025/otrs?page=2)

> OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.
> 
> Verdict: Rated **4.4/5** by 96 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 96 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: OTRS
- **Location**: Cupertino, US
- **Founded**: 2003

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Ireland, Israel, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama and 10 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- Business Process Automation
- CMDB
- Calendar Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Commenting/Notes

## Integrations (10 total)

- Bugzilla
- Confluence
- Dynamics 365
- GitLab
- Icinga
- Jira
- Microsoft Teams
- ServiceNow
- Slack
- baramundi Management Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software)
- [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software)
- [Workflow Management Software](https://www.getapp.ie/directory/566/business-workflow/software)
- [Issue Tracking Software](https://www.getapp.ie/directory/580/issue-tracking/software)
- [IT Service Software](https://www.getapp.ie/directory/1049/it-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4078 reviews)
2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3414 reviews)
3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1776 reviews)
4. [Freshservice](https://www.getapp.ie/software/91351/freshservice) — 4.5/5 (692 reviews)
5. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "OTRS an Amazing Tool - Easy and Efficient" — 5.0/5

> **Manisha** | *2 August 2018* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to configure and Easy to implement. One of the best applications to track incidents and change requests
> 
> **Cons**: I have never had a negative experience while using OTRS
> 
> Problem Management tickets were easy to track

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### "Best experience" — 4.0/5

> **Mridun** | *26 September 2023* | E-Learning | Recommendation rating: 5.0/10
> 
> **Pros**: OTRS's ability to generate new processes and to change those that become obsolete within the system.
> 
> **Cons**: many modifiable options causing confusion when have to fix a problem.clicking on several links to get on one path
> 
> The versatility and adaptability of the system and the system has a server to manage incidents in an optimal manner

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### "There are better Systems" — 3.0/5

> **Rene** | *13 January 2024* | Chemicals | Recommendation rating: 3.0/10
> 
> **Pros**: It is pretty cheap and does what is intended for.
> 
> **Cons**: not very flexible. many aspects are missing.
> 
> We changed to Aagon ACMP and are pretty happy with it.

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### "It is a great software very useful in the IT department of an organization" — 5.0/5

> **Simón Bernabé** | *10 April 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: It is very easy to use. It has a lot of flexibility you can use custom fields and can be integrated with other applications
> 
> **Cons**: What I like least about this software is that it does not have a lot of documentation and sometimes it is usually a bit slow when the volume of information grows.
> 
> Ease to handle the eventualities with the stations of work and telecommunications of the organization

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### "Very useful product" — 4.0/5

> **Carlo** | *17 May 2019* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Easy ticket management, high product customization possibilities. Possibility to create many types of reports.
> 
> **Cons**: The CMDB section is just a container of information. It would be useful to have the ability to manage assets by setting thresholds on the age of the hardware to schedule the replacement.

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Next: [Next page](https://www.getapp.ie/software/102025/otrs?page=2)

## Links

- [View on GetApp](https://www.getapp.ie/software/102025/otrs)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/102025/otrs> |
| de-AT | <https://www.getapp.at/software/102025/otrs> |
| en | <https://www.getapp.com/customer-service-support-software/a/otrs/> |
| en-AE | <https://www.getapp.ae/software/102025/otrs> |
| en-AU | <https://www.getapp.com.au/software/102025/otrs> |
| en-CA | <https://www.getapp.ca/software/102025/otrs> |
| en-GB | <https://www.getapp.co.uk/software/102025/otrs> |
| en-IE | <https://www.getapp.ie/software/102025/otrs> |
| en-NZ | <https://www.getapp.co.nz/software/102025/otrs> |
| en-SG | <https://www.getapp.sg/software/102025/otrs> |
| en-ZA | <https://www.getapp.za.com/software/102025/otrs> |
| es | <https://www.getapp.es/software/102025/otrs> |
| es-CL | <https://www.getapp.cl/software/102025/otrs> |
| es-CO | <https://www.getapp.com.co/software/102025/otrs> |
| es-MX | <https://www.getapp.com.mx/software/102025/otrs> |
| fr | <https://www.getapp.fr/software/102025/otrs> |
| fr-BE | <https://fr.getapp.be/software/102025/otrs> |
| fr-CA | <https://fr.getapp.ca/software/102025/otrs> |
| nl | <https://www.getapp.nl/software/102025/otrs> |
| nl-BE | <https://www.getapp.be/software/102025/otrs> |

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