MyTime

Appointment scheduling, POS & customer engagement platform

About MyTime

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.

MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.

MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook, YP.com, Local.com, and others, helping business become more visible and easier to find for new customers.

Pricing starting from:

US$74.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to MyTime

Key benefits of MyTime

  • Find new clients and increase revenue and client loyalty with MyTime's online marketing tools.

  • Save time with MyTime's scheduling, client management, and POS (Point of Sale) software.

  • Improve web presence and SEO. MyTime's partner network puts users on Google, Facebook, Uber, YP.com, Superpages, CitySearch, Local.com, and up to 150 others.

  • Put all client communications such as SMS, emails, and more, in one place with MyTime Communicator, a built-in instant messenger.

  • Keep all the software needed to run the business in one place, from marketing to scheduling to POS, so they all work seamlessly together.

  • Generate clear, easy-to-understand reports, with real-time aggregation of data across all locations.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$74.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to MyTime

    Images

    MyTime Software - MyTime’s Client Manager is a CRM system that stores all customers’ records in one place
    MyTime Software - MyTime is an appointment manager, online marketing tool, and communication hub rolled into one
    MyTime Software - Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online
    MyTime Software - Various standard reports are built into MyTime and can be used out of the box
    MyTime Software - MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler
    MyTime Software - MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management
    MyTime Software - MyTime lets users manage the whole business on the web and on Android and iPhone apps.
    MyTime Software - MyTime’s simple layout gives users full control over schedules, availability, and prices
    MyTime Software - Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients
    MyTime Software - MyTime point-of-sales processes payments for appointments and products
    MyTime Software - Set working hours and availability as needed, on the web or mobile apps
    View 12 more
    MyTime video
    MyTime Software - MyTime’s Client Manager is a CRM system that stores all customers’ records in one place MyTime Software - MyTime is an appointment manager, online marketing tool, and communication hub rolled into one MyTime Software - Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online MyTime Software - Various standard reports are built into MyTime and can be used out of the box MyTime Software - MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler MyTime Software - MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management MyTime Software - MyTime lets users manage the whole business on the web and on Android and iPhone apps. MyTime Software - MyTime’s simple layout gives users full control over schedules, availability, and prices MyTime Software - Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients MyTime Software - MyTime point-of-sales processes payments for appointments and products MyTime Software - Set working hours and availability as needed, on the web or mobile apps

    Features

    Total features of MyTime: 91

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Attendance Tracking
    • Automated Scheduling
    • Automatic Re-ordering
    • Barcode / Ticket Scanning
    • Billing & Invoicing
    • Booking Management
    • Booth Rental Management
    • Calendar Management
    • Calendar Sync
    • Class Scheduling
    • Client Database
    • Client Management
    • Client Profiles
    • Commission Management
    • Confirmation/Reminders
    • Customer Accounts
    • Customer Database
    • Customer Mobile App
    • Customer Surveys
    • Customisable Branding
    • Customisable Forms
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Data Synchronisation
    • Discount Management
    • Electronic Payments
    • Electronic Signature
    • Email Marketing
    • Email Reminders
    • Email Templates
    • Employee Management
    • Employee Scheduling
    • Event Scheduling
    • Facility Scheduling
    • For Salons and Spas
    • Gift Card Management
    • Group Scheduling
    • Inventory Management
    • Inventory Tracking
    • Live Chat
    • Loyalty Program
    • Mobile Access
    • Mobile Grooming
    • Monitoring
    • Multi-Location
    • Online Booking
    • Online Payments
    • Ordering Automation
    • Payment Processing
    • Payroll & Commissions
    • Payroll Management
    • Point of Sale (POS)
    • Pricing Management
    • Promotions Management
    • Ratings / Reviews
    • Real Time Data
    • Real Time Reporting
    • Real-time Scheduling
    • Receipt Management
    • Records Management
    • Recurring Appointments
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Scheduling
    • Retail Management
    • Retail POS
    • Returns Management
    • Returns Tracking
    • Room Booking
    • SMS Messaging
    • Sales Reports
    • Sales Tax Management
    • Search/Filter
    • Service Catalogue
    • Social Media Integration
    • Staff Management
    • Template Management
    • Touch Screen
    • WYSIWYG Editor
    • Wait List Management
    • eCommerce Management

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    Reviews

    Overall rating

    4.7 /5
    (111)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have MyTime?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 111
    Fiona noelle H. Fiona noelle H.
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The Best Salon Software Ever!

    Reviewed on 26/5/2021

    The porting over of our data was quick and seamless and we have 99% of what we need. It made our...

    The porting over of our data was quick and seamless and we have 99% of what we need. It made our lives so much easier.

    Pros

    Very user-friendly! We can text clients, send scheduled and automated emails. Collect reviews, etc. Love the simple interface.

    Cons

    Time stamps on notes, tracking of packages more easily and extension of expiration dates

    Alternatives Considered

    Booker

    Reasons for Choosing MyTime

    Unhappy with service and price

    Switched From

    Booker

    Reasons for Switching to MyTime

    Hands down MyTime is more User-friendly and complete plus the price is a lot better too
    Jeff C. Jeff C.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Meets Our Needs But Pricey

    Reviewed on 10/10/2020

    Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would...

    Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

    Pros

    It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

    Cons

    I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.

    It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.

    I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

    Alternatives Considered

    DaySmart Pet and Gingr

    Reasons for Choosing MyTime

    Appointment Plus provided very poor customer service and doesn't have some of the features like two-way messaging.

    Switched From

    AppointmentPlus

    Reasons for Switching to MyTime

    Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings.
    Peter H. Peter H.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Big fan of this software.

    Reviewed on 2/11/2021

    Pros

    I did a lot of research into different CRMs for my business. MyTime was by far the best.

    Cons

    Sometimes the mobile version does not update.

    Helina B. Helina B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Shady business practices, unknowledgeable staff, glitchy system

    Reviewed on 11/12/2018

    The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident...

    The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

    Pros

    I like the look and user friendliness of the widget on our website.

    Cons

    The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

    Response from MyTime

    We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve.

    We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill.

    We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

    Jaret L. Jaret L.
    Overall rating
    • Industry: Accounting
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Love this company!

    Reviewed on 20/11/2015

    I've been with MyTime for about a month now and have been thoroughly impressed with this company. ...

    I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

    I could go on forever about the customer service but I actually love the software and app as well!

    App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

    The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

    I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

    There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

    Pros

    User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

    Cons

    I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

    Showing 5 reviews of 111 Read all reviews

    MyTime FAQs

    Below are some frequently asked questions for MyTime.

    MyTime offers the following pricing plans:

    • Starting from: US$74.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Scheduling: $74/month (billed annually) or $134/month (billed monthly). Growth: $114/month (billed annually) or $199/month (billed monthly). Premium: $149/month (billed annually) or $249/month (billed monthly). All pricing is per-location.

    MyTime has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    MyTime supports the following languages:

    English

    MyTime supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    MyTime integrates with the following applications:

    Facebook for Business, Google Calendar, Google Maps, Instagram, Microsoft Outlook, Quickbooks Online

    MyTime offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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