Authorize.net

Pros

Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.

Cons

I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.

Pros

It gets the job done. Processes credit card transactions effectively, securely, and has decent reporting tools.

Cons

We've had some issues with settings in the past that were not clear to us. Earlier this year we realized tons of valid donations had been declined because a fraud detection setting was limiting hte number of transactions allowed per day. We didnt even know about it until we got complaints and dug in to see what was going on. Would have been nice if someone noticed that hundreds of transactions were being declined and contacted us to let us know. We also have an issue where a setting to sent receipts automatically is flipped off because we send customized branded receipts, but they are still sent. I contacted customer service and they basically just said, well the setting is off so it should be fine. But I still get the automated receipts for every transaction.

Pros

It was very easy to set up recurring payments and sync with my webmaster.

Cons

- The UI is extremely outdated and looks like it's from the early 2000s.
- Your invoices are not customizable and they look tacky
- Navigating around the menu is not user-friendly as finding where you're trying to go and can be difficult
- Customer support is not the greatest and sometimes I can't help you with your problems or get back to you in a timely matter

Pros

Ease of use. With minimal training, you are able to process credit cards and checks, check on transactions, credit back charges and run reports.

Cons

I don't have anything negative to say about the product. I've used it for 10+ years and any issues I've had have been immediately handled via a phone call to customer service.

Pros

It really has never failed us when utilizing the application to run transactions on the go. It has worked for us for years.

Cons

Integrations with WooCommerce has proven difficult at times. We have utilized the official plugin for some time, but that has recently started to have problems for us. We ended up switching to a new backend for our site. We'll probably still be utilizing Authorize.net though.