Front
About Front
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Front
Centralized view: Incoming messages, from group email addresses (support@, sales@, etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.
Better team collaboration: Teams can work together in the team inbox with assignments, internal comment and shared drafts, and collision detection to make sure they're not dropping the ball or duplicating work.
Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, message templates, workflow automations, send later, follow-up reminders, and individual email management in Front.
Sharpen your focus: Get a better understanding of your team’s workload, customer’s experience, and more with in-depth analytics.
Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.
Full administrative control: With Front, you have custom governance to best serve your customers. Our administrative console allows you to control permissions, provisioning, access rights, and more.
Security that scales with you: Our platform is built using industry-standard encryption. Daily backups ensure performance never slips, and each customer gets a unique enterprise identifier.
Invested in compliance: From SOC 2 to GDPR, we continuously invest in enterprise-grade compliance and governance frameworks to protect your data and keep it safe.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Front: 197
Alternatives
Help Scout
Salesforce Sales Cloud
Kustomer
HubSpot CRM
Reviews
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- Industry: Consumer Electronics
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Front, a must need in your business!
Reviewed on 27/6/2020
I strongly recommend using Front. Not only is the program / email-client very good, but the...
I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will sincerely think about it.
Front has impacted my work, by making my work easily manageable. I can clearly see incoming e-mails being divided into different inboxes. Everyone can have different rights, so not everyone can see how cases are handled. Furthermore I can easily search my sent e-mails, even by using formula's such as ‘from:’ or ‘to:’, which makes searching older conversations or e-mails for bigger cases very easy. This can be very though in other e-mail clients.
I can conclude that my overall experience with Front is very good!
Pros
I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations.
Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it.
Furthermore, shortcuts are easy to learn and this makes it possible to work even faster.
Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.
Cons
At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Front Is a Team-Saver
Reviewed on 6/5/2020
Pros
My team uses Front to save face. We can send and see emails from our team address in one place easily. When one team member is out sick, we can easily find that thread and pick up without missing a beat. I also love that we can share threads without showing the recipient all of our personal email addresses by using the chat function and the tagging function. This helps us keep all the incoming emails going into the preferred email channel since we don't have to share our personal address to prospects or clients.
Cons
I do not have a con that I can think of.
Alternatives Considered
CalendlyReasons for Switching to Front
We chose Front over Calendly because it solved our initial problem of scheduling, as well as another problem we didn't know we had — consistent communication.- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Buggy and slow product, with lack of attention to detail
Reviewed on 6/5/2018
Ability to respond to and manage emails as a team.
Ability to respond to and manage emails as a team.
Pros
I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.
Cons
The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vital Software
Reviewed on 29/4/2020
No more missed messages, lots of time saved by not having to jump into different channels. It was...
No more missed messages, lots of time saved by not having to jump into different channels. It was very simple to set up too (also tried Zendesk which was too complicated by comparison)
Pros
How it brings all the channels in to one place. No more jumping between Gmail tabs, Whatsapp Web tabs, SMS on a phone (!), Facebook messenger tab. It all comes into one place. Being able to link to conversations is very useful too, as is the option to share and comment on emails - no more CCing between team members.
Cons
Nothing I don't like, but more integrations (in particular monday.com) would be great.
Alternatives Considered
Zendesk SuiteReasons for Switching to Front
It was far simpler to use, support got back to us right away (when Zendesk didn't) and did everything we wanted for a reasonable price.- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
I love Front
Reviewed on 24/9/2022
I love Front and I never want to stop using it.
I love Front and I never want to stop using it.
Pros
I love being able to tag coworkers on emails instead of forwarding it to them.
Cons
I wish threads were more customizable... merging certain ones together that wouldn't necessary give you the option to merge normally.
Front FAQs
Below are some frequently asked questions for Front.Q. What type of pricing plans does Front offer?
Front offers the following pricing plans:
- Starting from: US$29.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually) Growth: $59/per user/per month (billed annually) Scale: $99/per user/per month for minimum 10 users.(billed annually)
Q. Who are the typical users of Front?
Front has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Front support?
Front supports the following languages:
English
Q. Does Front support mobile devices?
Front supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Front integrate with?
Front integrates with the following applications:
Aircall, Asana, AskNicely, CallHippo, Caravel, Census, ChargeDesk, Chatdesk Teams, Chatra, Clearbit, ClickUp, CloudTalk, Delighted, Dialpad, Dialpad AI Meetings, Doorbell.io, Drift, Dropbox Business, Fivetran, Flow.ai, FormCrafts, Forumbee, FullContact, Gainsight CS, GitHub, Gmail, Google Drive, HelpCenter.io, HelpDocs, Herald, HipChat, HubSpot CRM, HubSpot Marketing Hub, Influx, Instabug, Instagram, Intercom, Jira, JustCall, Make, Meta for Business, Microsoft 365, Miuros, Nicereply, Olark, Outreach, PagerDuty, Parabola, Pipedrive, Retool, Salesforce Sales Cloud, Shipamax, Shopify, Slack, Smooch, Stitch, Stonly, Talkdesk, Toky, Trello, Twilio, Twitter/X, Upscope, Vyte, WhatsApp, Zapier, Zendesk Sell, Zoho CRM, Zoho CRM Plus, Zonka Feedback, Zoom Workplace, monday.com
Q. What level of support does Front offer?
Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
See all software categories found for Front.
- Customer Service Software
- Help Desk Software
- Email Management Software
- Productivity Software
- Collaboration Software
- Team Communication Software
- Workflow Management Software
- Unified Communications Software
- Customer Success Software
- Email Tracking Software
- Advertising Agency Software
- Logistics Software
- Customer Communications Management Software
- Live Chat Software
- Remote Work Software
- Instant Messaging Software
