PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

4.8 /5 (128 reviews) Write a Review!

PhoneBurner Overview

What is PhoneBurner?

PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity on the phone by 447% - without any additional software. Our system automates repetitive workflows, and helps sales reps have 3-4 times more live conversations. More talk time. Less tasks. More opportunities to close deals.

Our software is cloud based and installation free. Users can log in from anywhere, and conduct dial sessions using any phone or our softphone. Enjoy 100% delay free connections. No awkward pause. No delay. No dropped calls.

Included CRM (API, Salesforce and other integrations available) allows users to intelligently filter leads for better dial sessions. Dial 60-80 contacts per hour. Instantly drop voicemails, and send customized emails based on call outcome. Customize disposition sets, take notes, schedule follow-ups, and more. Call Recording, Call Transfer, and Local ID are available.

PhoneBurner's proprietary SmartSender feature allows for the creation of resource SmartPacks (individual or groups of documents, images, video, web links, etc.) that can be instantly added to emails. Users are alerted in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up. SmartSender is also integrated with "Retargeting" enabling users to serve targeted ads to contacts as they browse the web, Facebook, or Twitter.

PhoneBurner team accounts include administrative controls, advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more. Volume discounts are available based on team size and term length.

PhoneBurner Overview

Pricing

Starting from
US$149.00/month

Pricing options

Free Trial
Subscription
Value for money

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.


PhoneBurner Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

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PhoneBurner video PhoneBurner screenshot: Dial up to 80 contacts per hour with our intuitive, feature-rich interface PhoneBurner screenshot: Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline PhoneBurner screenshot: Intelligently and automatically distribute leads to your team, using highly customizable rules. PhoneBurner screenshot: Create detailed reports to track agent and team performance using real-time and historical analytics. PhoneBurner screenshot: Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more. PhoneBurner screenshot: Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today. PhoneBurner screenshot: Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast! PhoneBurner screenshot: Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more. PhoneBurner screenshot: PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

PhoneBurner Reviews

PhoneBurner Reviews

Overall rating
4.8
/
5
Excellent
109

Very good
16

Average
3

Poor
0

Terrible
0

Value for Money
4.7
Features
4.6
Ease of Use
4.8
Customer Support
4.8
98% recommended this app
Kelsey L.

Game. Changer.

Biggest benefit is the time saved. It will change how you structure your an entire day.


Alexandre M.

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.


Billy W.

Feel The Burn

Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze.


Luis S.

Easy to Use

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.


Nicky P.

Game changer for sales calls.

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.


Kelsey L.
Industry: Real Estate
Company size: 51-200 Employees

Game. Changer.

Used Weekly for 2+ years
Reviewed on 22/5/2019
Review Source: Capterra

Biggest benefit is the time saved. It will change how you structure your an entire day.

Pros

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done.

Favorite features:

* Interface is incredibly user friendly

* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless

* Pre-recorded voicemails so you can tailor them to the type of calls you're making.

* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info)

* Dial Sessions can be easily picked back up if you didn't get through one.

* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere.

* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful.

* Pays for itself with the time you're able to save

Can't recommend it enough.

Cons

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexandre M.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Best customer service of all 7 call software I used. Outstanding.

Used Daily for 6-12 months
Reviewed on 6/11/2019
Review Source: Capterra

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Response from PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Billy W.
Industry: Banking
Company size: 13-50 Employees

Feel The Burn

Used Daily for 1+ year
Reviewed on 5/6/2020
Review Source: Capterra

Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze.

Pros

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time.

Cons

There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Luis S.
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

Easy to Use

Used Daily for 1+ year
Reviewed on 20/3/2019
Review Source: Capterra

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nicky P.
Industry: Financial Services
Company size: 2-10 Employees

Game changer for sales calls.

Used Daily for 2+ years
Reviewed on 7/4/2020
Review Source: Capterra

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

Pros

I really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out.

Cons

It took me about a day or two to catch up with the fast pace of the program but you can always pause your dialing session to pace yourself.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 128 user ratings
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PhoneBurner Pricing

PhoneBurner Pricing

Starting from
US$149.00/month
Free Trial
Subscription
Value for money

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Value for Money
4.7/5
Based on 128 user ratings
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PhoneBurner Features

PhoneBurner Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.6/5
Based on 128 user ratings
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Categories

Additional information for PhoneBurner

Additional information for PhoneBurner

Key features of PhoneBurner

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Benefits

- Power dial contacts up to 4x faster
- Drop voicemails in one click (no need to wait for the beep)
- Send one-click emails based on call results
- Streamline workflows with custom disposition sets
- Know when contacts open emails, view attachments, click links
- Increase live answers up to 4x with Local ID
- Record calls for training and quality management
- Transfer calls
- Access real-time reports and analytics
- Get custom reports emailed to you for superior agent management
- Intelligently and automatically distribute leads to your team
- Use our CRM, Salesforce, or integrate with yours

PhoneBurner FAQs

PhoneBurner FAQs

Below are some frequently asked questions for PhoneBurner.

Q. What type of pricing plans does PhoneBurner offer?

PhoneBurner offers the following pricing plans:

Starting from: US$149.00/month

Pricing model: Subscription

Free Trial: Available

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Q. What are the main features of PhoneBurner?

PhoneBurner offers the following features:

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Q. Who are the typical users of PhoneBurner?

PhoneBurner has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does PhoneBurner support?

PhoneBurner supports the following languages:

English

Q. What type of pricing plans does PhoneBurner offer?

PhoneBurner has the following pricing plans:

Subscription

Q. Does PhoneBurner support mobile devices?

We do not have any information about what devices PhoneBurner supports

Q. What other apps does PhoneBurner integrate with?

PhoneBurner integrates with the following applications:

HubSpot Marketing Hub, JobDiva, Keap, Mailchimp, NetSuite CRM+, PieSync, Podio, SugarCRM, Zendesk Sell, Zoho CRM

Q. What level of support does PhoneBurner offer?

PhoneBurner offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base