PhoneBurner

The number of calls that sales agents make each day is directly tied to their success rates. PhoneBurner is a web-based solution that increases the number of calls that agents can place each hour by up to 447%. The power dialer and outbound call center software also increases live answer rates, boosts live interactions, eliminates repetitive tasks, and improves follow-up and conversion opportunities.

Built for outbound sales teams, as well as individual agents in the real estate, mortgage, insurance, non-profit, telemarketing, IT, and technology industries, PhoneBurner provides its users with a cloud platform that they can use to make calls from anywhere. It improves lead management with real-time alerts when leads open emails, click links, or view attachments. Key features include power dialing and voicemails, personalized emails, custom disposition sets, lead management, real-time tracking, call recording, and local IDs.

What is PhoneBurner?

PhoneBurner is a solution that agents can use to increase productivity without adding new software to their workflows. The sales acceleration tool helps agents close more sales each day by utilizing integrated CRM to maintain all client data and call histories.

Using PhoneBurner’s power dial feature, which replaces manual dialing, sales agents are able to connect with up to 80 contacts each hour. They can also leave instant voicemails and send personalized emails automatically. By eliminating the most onerous tasks related to making sales calls, PhoneBurner frees agents to spend more time on the critical tasks related to closing sales and deals.

Awkward pauses on the telephone line are virtually eliminated when sales teams switch to PhoneBurner. The software not only does away with “finger fatigue” from dialing, but it also enables agents to leave professional voicemails without listening to the message before moving on to the next call. Custom disposition sets let agents re-categorize sales prospects based on the outcomes of their calls and send automated emails with one click. These emails are trackable thanks to PhoneBurner’s SmartSender feature. Any data collected is funneled into the solution’s intuitive CRM, where it can be sorted by tags, call time, and frequency. Premium PhoneBurner features include call recording, call tracking, retargeting, and local area codes with the company’s Local ID plans.

PhoneBurner Main Features

Power Dialing

PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.

To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.

Track Contact Activity

PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.

Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.

Managing Contacts

An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.

In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.

Team Reporting

Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.

As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.

PhoneBurner Integrations

PhoneBurner is integrated with Salesforce. It also has an open API for custom integrations.

PhoneBurner Pricing

Single seat accounts are available for $67.50 per month, for 450 rollover minutes, or $149 per month, for unlimited minutes. Team accounts offer savings of up to 50% per seat, with enhanced administrative, reporting, and efficiency tools built specifically for teams.

PhoneBurner Bottom Line

• Cloud platform lets agents make calls from anywhere
• Powerfully customized to fit any workflow or sales process
• Improves lead management and eliminates repetitive tasks
• Integrates with Salesforce
• Free to try without a credit card