PhoneBurner

PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

4.8/5 (118 reviews)

PhoneBurner Overview

What is PhoneBurner?

PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity on the phone by 447% - without any additional software. Our system automates repetitive workflows, and helps sales reps have 3-4 times more live conversations. More talk time. Less tasks. More opportunities to close deals. Our software is cloud based and installation free. Users can log in from anywhere, and conduct dial sessions using any phone or our softphone. Enjoy 100% delay free connections. No awkward pause. No delay. No dropped calls. Included CRM (API, Salesforce and other integrations available) allows users to intelligently filter leads for better dial sessions. Dial 60-80 contacts per hour. Instantly drop voicemails, and send customized emails based on call outcome. Customize disposition sets, take notes, schedule follow-ups, and more. Call Recording, Call Transfer, and Local ID are available. PhoneBurner's proprietary SmartSender feature allows for the creation of resource SmartPacks (individual or groups of documents, images, video, web links, etc.) that can be instantly added to emails. Users are alerted in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up. SmartSender is also integrated with "Retargeting" enabling users to serve targeted ads to contacts as they browse the web, Facebook, or Twitter. PhoneBurner team accounts include administrative controls, advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more. Volume discounts are available based on team size and term length.

PhoneBurner Overview

Pricing

Starting from
US$149.00/month

Pricing options

Free Trial
Subscription
Value for money

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.


PhoneBurner Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Germany, India, Japan, Latin America, Mexico
Supported Languages
English

Screenshots

PhoneBurner screenshot: Dial up to 80 contacts per hour with our intuitive, feature-rich interface
PhoneBurner screenshot: Dial up to 80 contacts per hour with our intuitive, feature-rich interface PhoneBurner screenshot: Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline PhoneBurner screenshot: Intelligently and automatically distribute leads to your team, using highly customizable rules. PhoneBurner screenshot: Create detailed reports to track agent and team performance using real-time and historical analytics. PhoneBurner screenshot: Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more. PhoneBurner screenshot: Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today. PhoneBurner screenshot: Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast! PhoneBurner screenshot: Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more. PhoneBurner screenshot: PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

PhoneBurner Reviews

PhoneBurner Reviews

Overall rating
4.8
/
5 118 reviews
Excellent
101

Very good
14

Average
3

Poor
0

Terrible
0

Value for Money
4.6
Features
4.6
Ease of Use
4.8
Customer Support
4.8
97% recommended this app
Alexandre M.

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.


Tony B.

Great product!!! Especially for cold calling.

This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!


Alan P.

I've tried them all, believe me.

As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was.


Kelsey L.

Game. Changer.

Biggest benefit is the time saved. It will change how you structure your an entire day.


John C.

Making 400 calls per shift has never been easier


Alexandre M.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Best customer service of all 7 call software I used. Outstanding.

Used Daily for 6-12 months
Reviewed on 6/11/2019
Review Source: Capterra

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Response from PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tony B.
Industry: Construction
Company size: 501-1,000 Employees

Great product!!! Especially for cold calling.

Used Daily for 2+ years
Reviewed on 8/3/2018
Review Source: SoftwareAdvice

This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Pros

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Cons

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Alan P.
Industry: Financial Services
Company size: 2-10 Employees

I've tried them all, believe me.

Used Daily for 6-12 months
Reviewed on 11/4/2017
Review Source: SoftwareAdvice

As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was.

Pros

There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple.

Cons

I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kelsey L.
Industry: Real Estate
Company size: 51-200 Employees

Game. Changer.

Used Weekly for 2+ years
Reviewed on 22/5/2019
Review Source: Capterra

Biggest benefit is the time saved. It will change how you structure your an entire day.

Pros

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done.

Favorite features:

* Interface is incredibly user friendly

* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless

* Pre-recorded voicemails so you can tailor them to the type of calls you're making.

* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info)

* Dial Sessions can be easily picked back up if you didn't get through one.

* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere.

* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful.

* Pays for itself with the time you're able to save

Can't recommend it enough.

Cons

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John C.
Industry: Consumer Services
Company size: 2-10 Employees

Making 400 calls per shift has never been easier

Used Daily for 1-5 months
Reviewed on 3/7/2019
Review Source: Capterra

Pros

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Cons

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 118 user ratings
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PhoneBurner Pricing

PhoneBurner Pricing

Starting from
US$149.00/month
Free Trial
Subscription
Value for money

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Value for Money
4.6/5
Based on 118 user ratings
Compare value for money rating with alternatives
Compare with alternatives

PhoneBurner Features

PhoneBurner Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.6/5
Based on 118 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for PhoneBurner

Additional information for PhoneBurner

Key features of PhoneBurner

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Benefits

- Power dial contacts up to 4x faster
- Drop voicemails in one click (no need to wait for the beep)
- Send one-click emails based on call results
- Streamline workflows with custom disposition sets
- Know when contacts open emails, view attachments, click links
- Increase live answers up to 4x with Local ID
- Record calls for training and quality management
- Transfer calls
- Access real-time reports and analytics
- Get custom reports emailed to you for superior agent management
- Intelligently and automatically distribute leads to your team
- Use our CRM, Salesforce, or integrate with yours

GetApp Analysis

GetApp Analysis

The number of calls that sales agents make each day is directly tied to their success rates. PhoneBurner is a web-based solution that increases the number of calls that agents can place each hour by up to 447%. The power dialer and outbound call center software also increases live answer rates, boosts live interactions, eliminates repetitive tasks, and improves follow-up and conversion opportunities.

Built for outbound sales teams, as well as individual agents in the real estate, mortgage, insurance, non-profit, telemarketing, IT, and technology industries, PhoneBurner provides its users with a cloud platform that they can use to make calls from anywhere. It improves lead management with real-time alerts when leads open emails, click links, or view attachments. Key features include power dialing and voicemails, personalized emails, custom disposition sets, lead management, real-time tracking, call recording, and local IDs.

Getting Started

What is PhoneBurner?

PhoneBurner is a solution that agents can use to increase productivity without adding new software to their workflows. The sales acceleration tool helps agents close more sales each day by utilizing integrated CRM to maintain all client data and call histories.

Using PhoneBurner’s power dial feature, which replaces manual dialing, sales agents are able to connect with up to 80 contacts each hour. They can also leave instant voicemails and send personalized emails automatically. By eliminating the most onerous tasks related to making sales calls, PhoneBurner frees agents to spend more time on the critical tasks related to closing sales and deals.

Awkward pauses on the telephone line are virtually eliminated when sales teams switch to PhoneBurner. The software not only does away with “finger fatigue” from dialing, but it also enables agents to leave professional voicemails without listening to the message before moving on to the next call. Custom disposition sets let agents re-categorize sales prospects based on the outcomes of their calls and send automated emails with one click. These emails are trackable thanks to PhoneBurner’s SmartSender feature. Any data collected is funneled into the solution’s intuitive CRM, where it can be sorted by tags, call time, and frequency. Premium PhoneBurner features include call recording, call tracking, retargeting, and local area codes with the company’s Local ID plans.

Team

PhoneBurner Main Features

Power Dialing

PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.

To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.

PhoneBurner Dialer

Track Contact Activity

PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.

Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.

Activity

Managing Contacts

An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.

In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.

Contacts

Team Reporting

Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.

As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.

Team Reporting

PhoneBurner Integrations

PhoneBurner is integrated with Salesforce. It also has an open API for custom integrations.

PhoneBurner Pricing

Single seat accounts are available for $67.50 per month, for 450 rollover minutes, or $149 per month, for unlimited minutes. Team accounts offer savings of up to 50% per seat, with enhanced administrative, reporting, and efficiency tools built specifically for teams.

PhoneBurner Bottom Line

  • Cloud platform lets agents make calls from anywhere
  • Powerfully customized to fit any workflow or sales process
  • Improves lead management and eliminates repetitive tasks
  • Integrates with Salesforce
  • Free to try without a credit card

PhoneBurner FAQs

PhoneBurner FAQs

Below are some frequently asked questions for PhoneBurner.

Q. What type of pricing plans does PhoneBurner offer?

PhoneBurner offers the following pricing plans:

Starting from: US$149.00/month

Pricing model: Subscription

Free Trial: Available

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Q. What are the main features of PhoneBurner?

PhoneBurner offers the following features:

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Q. Who are the typical users of PhoneBurner?

PhoneBurner has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does PhoneBurner support?

PhoneBurner supports the following languages:

English

Q. What type of pricing plans does PhoneBurner offer?

PhoneBurner has the following pricing plans:

Subscription

Q. Does PhoneBurner support mobile devices?

We do not have any information about what devices PhoneBurner supports

Q. What other apps does PhoneBurner integrate with?

PhoneBurner integrates with the following applications:

HubSpot Marketing, JobDiva, Mailchimp, Microsoft Dynamics CRM, NetSuite CRM+, PieSync, Salesforce Sales Cloud, SugarCRM, Zendesk Sell, Zoho CRM

Q. What level of support does PhoneBurner offer?

PhoneBurner offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials