--- description: Learn how SherpaDesk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SherpaDesk Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Time and Expense Software](/directory/264/time-tracking-expense/software) > [SherpaDesk](/software/102459/sherpadesk) # SherpaDesk Canonical: https://www.getapp.ie/software/102459/sherpadesk Page: 1 / 4\ Next: [Next page](https://www.getapp.ie/software/102459/sherpadesk?page=2) > A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability > > Verdict: Rated **4.7/5** by 62 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SherpaDesk Professional service organizations have to manage a separate help desk application and a billing solution while also trying to keep their notes and time data synced. SherpaDesk provides a better solution than email and spreadsheets to help track customer's requests and log time for invoicing. -Manage Customer Support: Route and report on all customer service request -Create Custom Rate Plans: Create individualized rate plans for each customer or project including fixed rates and contracts -Manage Project Profitability: Create an initial estimate for hours and budget and then track performances against this estimate -Capture All Billable Time: Log billable time that falls through the cracks. By email, mobile or web all time can be logged to an account or project -Update Activity Anywhere: SherpaDesk's mobile application allows access to respond to requests, log time or send invoices to customers anywhere anytime ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 62 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SherpaDesk - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: SherpaDesk offers the first tech free for life. With the first license the tech will have unlimited access to the application. As more technicians are added then it will be $39/tech per month. Additional charge of $2/month if remote assistance is turned ON. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Routing - Billable Items Tracking - Billing & Invoicing - CRM - Client Portal - Collaboration Tools - Customisable Branding - Document Storage - Email Management - Estimating - Help Desk Management - IT Asset Management - Interaction Tracking - Invoice Management - Knowledge Base Management - Mobile App ## Integrations (5 total) - FreshBooks - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Time and Expense Software](https://www.getapp.ie/directory/264/time-tracking-expense/software) ## Related Categories - [Time and Expense Software](https://www.getapp.ie/directory/264/time-tracking-expense/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Professional Services Automation Software](https://www.getapp.ie/directory/331/professional-services-automation/software) - [Business Consulting Software](https://www.getapp.ie/directory/356/consulting/software) - [Professional Services Software](https://www.getapp.ie/directory/357/professional-services/software) ## Alternatives 1. [QuickBooks Time](https://www.getapp.ie/software/9623/tsheets) — 4.7/5 (6996 reviews) 2. [Teamwork.com](https://www.getapp.ie/software/90672/teamwork-projects) — 4.5/5 (933 reviews) 3. [FreshBooks](https://www.getapp.ie/software/8290/freshbooks) — 4.5/5 (4506 reviews) 4. [Sage Timeslips](https://www.getapp.ie/software/2052150/sage-timeslips) — 3.9/5 (260 reviews) 5. [monday.com](https://www.getapp.ie/software/91734/monday-com) — 4.6/5 (5726 reviews) ## Reviews ### "great for keeping up with chrome depot repairs log" — 5.0/5 > **Leslie** | *24 October 2016* | Recommendation rating: 8.0/10 > > **Pros**: easy to use, nice user interface. > > **Cons**: nothing, i haven't run across any yet. > > K-12 public school system in Oklahoma. I use this daily to keep track of tickets on what repairs are needed for our Chrome Depot. Also easy to keep track of what parts are needed for repairs. Pretty user friendly once you figure out where everything is. ----- ### "Perfect Solution for our Organization" — 5.0/5 > **Tom** | *31 March 2023* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Easy to use for both the end users and technicians. Provides good metrics for management as well. > > **Cons**: Reports could use some work. Not always easy to generate what I am looking to report out. > > Excellent overall experience with SherpaDesk. Tech support and Sales team have been very helpful throughout the process from pre-purchase through deployment and even post sale. ----- ### "Decent ticketing system with a lot of functionality" — 4.0/5 > **Verified Reviewer** | *16 March 2018* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Several ways to sort and access tickets, modern interface, and overall very functional. There is also a phone app, which is a plus. Have not had a need to contact support, so I can't answer to the support quality. > > **Cons**: As other users here, I also transitioned from BigWeb Apps (about 6 months ago), so there has been a bit of a learning curve to this one, and I'm actually still trying to learn all of it's functions. Though I like the overall modern look of SherpaDesk, I feel that BigWeb Apps was much easier to navigate. You have to click a lot more places in SherpaDesk in order to get where you're trying to go (as opposed to the simplistic interface of BigWeb Apps). This is the reason I couldn't give it a full 5 start. ----- ### "Finally a decent ticketing system" — 5.0/5 > **Verified Reviewer** | *9 October 2020* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: The interface is clean and simple yet offers everything I need as a technician. It has what I need when I need it and an easy way to interact with it. > > **Cons**: The order of listing communications could be better or at least configurable. I often get confused when I go looking for something I added and yet don't see it. > > Overall I really like the software. I've used a number of ticket tools and Sherpadesk doesn't cause me pain to use. Yeah, it's a ticket tool, but at least it's an easy to use one. ----- ### "Robust Software" — 4.0/5 > **Mary** | *30 April 2019* | Publishing | Recommendation rating: 8.0/10 > > **Pros**: I like the slate of features as well as the pricing. It looks like a great solution to incorporating a help desk as well as time tracking/invoice and will replace two different software solutions. > > **Cons**: It is not intuitive to setup and the help guides could use improvement. I am going to have to dig in to fully use the software, and having only "setup videos" hampers those with limited internet options such as rural customers. > > I really want to like this software and I think I'm going to be very pleased with it once I stick with it. However, the lack of clear "this is what you do to get started" leaves the user feeling a little overwhelmed. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ie/software/102459/sherpadesk?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/102459/sherpadesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data