About HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM enables teams to take care of all the little details, including logging emails, recording calls, and managing data in an intuitive manner therefore freeing up valuable selling time in the process.

Teams can get an up-to-the-minute view of the entire sales funnel on a clean, visual dashboard. Users can sort deals won and lost, appointments scheduled, and contracts sent over any time period, and track performance against quotas. It allows operators to sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.

HubSpot CRM lets stakeholders track customer interactions automatically, in an email, across social media, or on a call. Teams can sync the system with Gmail or Microsoft Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. Sync up with HubSpot Marketing to know which content leads have consumed in order to personalize the approach.

Pricing starting from:

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of HubSpot CRM

  • Automatically create company records, associate contacts, de-duplicate leads, and handle details that teams shouldn’t be distracted by. Have the ability to collect & store data on contacts, companies, deals, and tasks with a database that is customizable to match users' needs.

  • Organize every email, note, call and even website visit into one simple and intuitive view. The current sales process happens across multiple different touch points and dozens of channels so having Timeline allows users to make calls, send emails, set reminders and organize their day in one place.

  • Teams can build and save email templates, schedule messages and store sales content in HubSpot CRM.

  • Instantly see useful and any new information about contacts or company added to HubSpot CRM. Browse a database of millions of new companies right from HubSpot CRM. Glimpse behind the scenes of the website traffic to identify companies browsing the site. Managers can add social profiles, any background information, details on key employees and related companies.

  • HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time. See existing useful details from your inbox & social media about the contacts teams communicate with right inside the inbox.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Austria, Belgium, Brazil, Canada and 21 others

    Supported Languages

    English, French, German, Japanese, Portuguese and 1 others

    Pricing starting from:

    US$20.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    HubSpot CRM Software - Hubspot CRM pipeline management
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    HubSpot CRM video
    HubSpot CRM Software - Hubspot CRM pipeline management
    HubSpot CRM Software - Hubspot CRM automatic sales activity logging
    HubSpot CRM Software - Hubspot CRM lead details
    HubSpot CRM Software - HubSpot CRM dashboard
    HubSpot CRM Software - Hubspot CRM deals and tasks
    HubSpot CRM Software - HubSpot CRM phone call
    HubSpot CRM Software - Hubspot CRM email tracking

    Features

    Total features of HubSpot CRM: 87

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management
    • Client Management
    • Client Tracking
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Customer Database
    • Customer Segmentation
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Document Management
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Templates
    • Email Tracking
    • For Financial Institutions
    • For Healthcare
    • For Mac Devices
    • For Startups
    • For iPad Devices
    • Forecasting
    • Interaction Tracking
    • Internal Chat Integration
    • Landing Pages/Web Forms
    • Lead Capture
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Live Chat
    • Marketing Automation
    • Mobile Access
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Project Management
    • Prospecting Tools
    • Quotes/Estimates
    • Real-Time Data
    • Real-Time Notifications
    • Real-time Consumer-facing Chat
    • Referral Tracking
    • Relationship Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Forecasting
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Social Media Integration
    • Source Tracking
    • Task Management
    • Task Progress Tracking
    • Task Scheduling
    • Team Assignments
    • Template Management
    • Territory Management
    • Third-Party Integration
    • Third-Party Integrations
    • Web Forms
    • Workflow Management

    Alternatives

    Salesforce Marketing Cloud

    4.2
    #1 Alternative to HubSpot CRM
    Salesforce Marketing Cloud is a comprehensive marketing platform designed to help businesses personalize every moment...

    Microsoft 365

    4.6
    #2 Alternative to HubSpot CRM
    Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint,...

    HubSpot Marketing Hub

    4.5
    #3 Alternative to HubSpot CRM
    HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing...

    Salesforce Service Cloud

    4.4
    #4 Alternative to HubSpot CRM
    Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your...

    Reviews

    Overall rating

    4.5 /5
    (4,311)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.4/5
    Customer Support
    4.4/5

    Already have HubSpot CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 4,311
    Jonathan
    Jonathan
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Best For Scaling Small Business RevOps

    Reviewed on 15/2/2024

    We are excited to keep trying new features on HubSpot that continue to augment our marketing and...

    We are excited to keep trying new features on HubSpot that continue to augment our marketing and sales processes. Our team is gearing up this first quarter to implement there new AI integration into our business processes, excited for the year ahead!

    Pros

    There are so many features that have been added on throughout the last few years, and we think AI is going to augment that. The most important process is moving leads down the pipeline for us with different automations, and assigning different team members self-qualified leads that can book calls through the HubSpot calendar.

    Apart from automations we are also very happy with how the Hubspot chat features connects to other social networks, critical for connecting leads to sales and customers to support.

    Cons

    Lead capture feature isn't as flexible as other form competitors like TypeForm, it would be nice to have a component that didn't initially overwhelm visitors with the input fields.

    Alternatives Considered

    Salesforce Starter

    Reasons for Choosing HubSpot CRM

    More functions that integrated into our tech stack ecosystem available on Hubspot.

    Switched From

    Pipedrive

    Reasons for Switching to HubSpot CRM

    Easy of use compared to having a consultant set up SalesForce for us.
    Kayla
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Wonderful Program- Best CRM!

    Reviewed on 23/1/2025

    Wonderful, I love using all the features to automate my outreach seamlessly.

    Wonderful, I love using all the features to automate my outreach seamlessly.

    Pros

    Easy to use. Lots of features like templates, emails, and sequences. Giant video library.

    Cons

    Admin locks lots of features, which does make it cumbersome when we need specific features.

    Mike
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    HubSpot - Good Sales and Comms Tool but Limited for Small Businesses

    Reviewed on 22/10/2024

    Pros

    Its centralised communication and sales journey tools

    Cons

    It's constantly changing without notification and seemingly aimed at large businesses, leaving small businesses with a disjointed experience and support.

    Brian
    Overall rating
    • Industry: Law Practice
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    HubSpot CRM is our custom dream home - housing all of the essentials.

    Reviewed on 4/11/2024

    We are extremely satisfied with HubSpot. We are covered in so many ways with custom properties and...

    We are extremely satisfied with HubSpot. We are covered in so many ways with custom properties and features, automation, workflows, internal noting, task assignment and more!

    Pros

    Allows our firm to improve overall organization of our client details and associated business. It creates an efficient eco-system for all of the essentials!

    Cons

    Our team has appreciated so much of what the system offers. We have not encountered any items that we would particularly change, however only on a few accounts had we hoped to be able to speak with someone in support on call but it was not an option at the time.

    Alternatives Considered

    Salesforce Sales Cloud

    Reasons for Switching to HubSpot CRM

    HubSpot met all of our objectives and was price aligned!
    Jan
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Hubspot: The CRM for everyone!

    Reviewed on 24/1/2025

    Pros

    Hubspot is the CRM for everyone! Comprehensive CRM tailored for companies of all sizes - medium-large organizations and enterprises.

    Cons

    It can feel a little clunky at times. There are a lot of annoying pop-up guides and tours that I wish could be disabled.

    Showing 5 reviews of 4,311 Read all reviews

    HubSpot CRM FAQs

    Below are some frequently asked questions for HubSpot CRM.

    HubSpot CRM offers the following pricing plans:

    • Starting from: US$20.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    More advanced CRM functionality is available as part of premium Sales Hub products.

    HubSpot CRM has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    HubSpot CRM supports the following languages:

    English, French, German, Japanese, Portuguese, Spanish

    HubSpot CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HubSpot CRM integrates with the following applications:

    123FormBuilder, AWeber, Accelo, Act!, ActiveCampaign, ActiveDEMAND, AdRoll, Aircall, AllClients, AnyMeeting, Asana, AskNicely, Atomic AI, Attribution, Azuqua, Batchbook, Bedrock Data, Benchmark Email, Bidsketch, BigContacts, Bitrix24, Brevo, BrightInfo, Brightcove, Calendly, CallRail, Campaign Monitor by Marigold, Capsule, Ceros, Chargebee, ChartMogul, ClearVoice, ClickUp, ClientPoint, Clio, CompanyHub, ConnectWise PSA, Constant Contact, Contactually, Copper, Creatio CRM, Cyfe, Dasheroo, DataHero, Databox, Datanyze, Direct Mail, Dotdigital, Drift, Drip, Dropbox DocSend, Dropbox Sign, EASE, EZ Texting, Efficy CRM, Emma by Marigold, Eventbrite, Formstack Forms, FreshBooks, Freshsales, Front, FullContact, GetResponse, Getsitecontrol, Gmail, GoTo Webinar, Google Calendar, Google Contacts, Google Forms, Google Workspace, Gravity Forms, Groove, Grow, Help Scout, Highrise, Hotjar, HubSpot Marketing Hub, HubSpot Sales Hub, Ignition, Infer, Insightly, Instapage, Intercom, Invoca, Join.Me, Jotform, Justuno, Keap, Kissmetrics, Kixie PowerCall, Klips, Kommo, Kustomer, LeadDyno, LeadGnome, LeadMaster, LeadsBridge, Less Annoying CRM, LinkedIn for Business, LiveChat, LiveHelpNow, Livespace, Lucky Orange, MailUp, Mailchimp, MailerLite, Marketo Engage, Membrain, Meta for Business, Microsoft 365, Microsoft Excel, Microsoft Outlook, MoData Suite, Mojo Helpdesk, Myphoner, Nimble, Nutshell, Olark, OnceHub, OnePageCRM, Operations Hub, Ortto, Outreach, PandaDoc, Paycove, PersistIQ, PhoneWagon, Pipedrive, Pipeline CRM, Pipeliner CRM, Podio, PowToon, Privy, Proposify, Pure Chat, QuickBooks Online Advanced, Qwilr, Recurly, Referral Rock, Robly, SalesSeek, Salesflare, Salesforce Marketing Cloud Account Engagement, Salesforce Service Cloud, Salesmate, Semrush, SendGrid, ServiceM8, Shopify, Skyvia, Slack, Slemma, Smartling, Stitch Labs, Stripe, SugarCRM, SurveyMonkey, Taboola, Teamgate, Teamleader, Teamwork Desk, Teamwork.com, Toky, TractionNext, Trello, Twilio, Typeform, Uberflip, Unbounce, Vidyard, Viewbix, Vtiger CRM, Wave, Wishpond, Wistia, WooCommerce, Woopra, WordPress, Workbooks, WorkflowMax, Workplace from Meta, Wufoo, Xero, Zapier, Zendesk Sell, Zendesk Suite, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Invoice, Zoom Workplace, Zoomph, dotloop, noCRM.io, weclapp

    HubSpot CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for HubSpot CRM.