About HubSpot CRM
HubSpot CRM has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM takes care of all the little details - logging emails, recording calls, and managing data - in a very intuitive manner therefore freeing up valuable selling time in the process.
Get an up-to-the-minute view of the entire sales funnel on a clean, visual dashboard. Users can sort deals won and lost, appointments scheduled, and contracts sent over any time period, and track performance against quotas. Sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.
HubSpot CRM tracks customer interactions automatically – whether they’re in an email, across social media, or on a call. Sync with Gmail or Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. Sync up with HubSpot Marketing to know which content leads have consumed in order to personalize the approach.
Pricing starting from:
US$0.00
- Free Version
- Free Trial
- Subscription
Key benefits of HubSpot CRM
Database - Automatically create company records, associate contacts, de-duplicate leads, and handle details that teams shouldn’t be distracted by. Have the ability to collect & store data on contacts, companies, deals, and tasks with a database that is customizable to match users' needs.
Timeline: Organize every e-mail, note, call and even website visits into one simple and intuitive view. Our current sales process happens across multiple different touch points and dozens of channels so having Timeline allows users to make calls, send emails, set reminders and organize their day in one place.
Templates & Content - Build and save email templates, schedule messages and store sales content in HubSpot CRM.
Company Database & Automatic Enrichment - Instantly see useful and any new information about your contacts or company you add to HubSpot CRM. Browse a database of millions of new companies right from HubSpot CRM. Glimpse behind the scenes of your website traffic to identify companies browsing your site. You can add social profiles, any background information, details on key employees and related companies.
Integrates with tools you already use - HubSpot CRM connects to the tools you already use, keeping itself up to date and surfacing useful details throughout your day (without even logging in to your CRM system.) Integrations include Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. It's there when you need it, out of your way when you don't.
Fully integrated with HubSpot Marketing - Bridge the gap between sales and marketing without the hassle of integrations and syncing. HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time. See existing useful details from your inbox & social media about the contacts you communicate with right inside your inbox.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$0.00
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of HubSpot CRM: 95
Alternatives
Lead Gen & CRM
Freshdesk
NetSuite
Agile CRM
Reviews
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- Industry: Retail
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Improve the relationship with your customers
Reviewed on 9/6/2022
It is an automated software that will help you with the organization of your company's activities,...
It is an automated software that will help you with the organization of your company's activities, you can schedule appointments, schedule a client with an advisor, broadcast messages, create notes on each client, send mass emails, make calls, you can create tasks to have the optimal follow-up of this client, history of orders placed.
Pros
I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.
Cons
It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
HubSpot gives us everything we need to start with
Reviewed on 12/2/2023
Really good, they have been supportive of our business and good at responding to requests.
Really good, they have been supportive of our business and good at responding to requests.
Pros
One stop shop with all the keys bit we need. Marketing, Sales, Service, and Operations Hub allows our business to manage and protect our customers.
Cons
It does give us everything we need, but some features that would make our lives even easier are a bit more expensive and out of our reach.
- Industry: Management Consulting
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Better than others I tried
Reviewed on 2/4/2020
It has provided a central place to enter my contacts.
It has helped me somewhat track activities,...
It has provided a central place to enter my contacts.
It has helped me somewhat track activities, IF I remember to mark them correctly.
Pros
I use the free version. It probably has the most ability of any of the free versions I tried, if you can figure it out.
It's easy to load new contacts, fairly easy to upload contacts from a spreadsheet and great for easily loading business cards to your contacts.
Cons
_It is not intuitive to use. You have to hunt and find "how-tos" for most tasks.
_I tried using the marketing mail feature and due to some triggers they have set up am now permanently locked out from ever using that function again; because their system estimated that legitimate emails I had on my list were not valid or would bounce back. Frustrating to put it mildly.
_I am sure there is more I could use this software for but the costs are too high for me to buy and I won't spend that kind of money only to find out it really doesn't work for the purposes I need it for.
_I have not found a way to categorize that will put the potential clients I need to continue to engage with on top of my list. The options offered don't cut it for my business. There may be a way but like I said, you have to hunt around to find how to do most of the options, which I don't have time to do.
_It does NOT auto-save! I have had to re-do entries, notes, etc. more than I care to think about. Otherwise, you snooze - you lose!
_All the instructions I have found so far are videos. I prefer step-by-step instructions so I don't have to search each time I need to do something I don't do every day. If they have them, they are located somewhere that is not clear or intuitive and I haven't found them yet.
_In some areas it is very forgiving, with options to change what you entered, while in others, not so much.
_You have to remember to check the box for auto-posting a follow-up, rather than auto checking.
Alternatives Considered
Microsoft 365Reasons for Switching to HubSpot CRM
Even though HubSpot was cumbersome I determined less cumbersome than the others I looked at. I can't remember all the ones I looked at but many were not clear how they worked. Although once I downloaded HubSpot I found it was not as intuitive as it had appeared and I had hoped.- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great CRM for Enterprise Level or Solopreneur
Reviewed on 5/12/2022
Hubspot is a great solution for two types of businesses: enterprise level and solopreneurs. There...
Hubspot is a great solution for two types of businesses: enterprise level and solopreneurs. There are some other business cases in the middle that it makes sense for as well, but the reason I say it's good for solepreneurs is because Hubspot has a good basic free CRM. However, this is very limited and is essentially simply a contact management system. You can't automate anything with it and in order to get any meaningful kind of automation you are looking at around $800 a month. Their Starter Pack hardly includes anything meaningful in my opinion and the cost makes it totally unaccessible for a lot of businesses. Enterprise level businesses (or others that can afford the hefty price tag) should go with Hubspot. It has so many features to be able to collect meaningful marketing data and automations. In my opinion, Hubspot is the best CRM out there. It's just the price tag that makes it problematic.
Pros
I think Hubspot is probably the best CRM available on the market. It allows for complex automations to be built, allows you to track email stats and ads stats, has forms you can implement on websites and so much more. It's the "full meal deal".
Cons
To get access to all of these incredible features you have to be willing to pay massive monthly fees to really make Hubspot useful.
Alternatives Considered
ActiveCampaignReasons for Switching to HubSpot CRM
In the case of one of my clients, Hubspot was chosen because they needed people to be able to upload files and have those files on their contact record. Hubspot was able to do that and build automation around those uploads.- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Highly customizable, worth it if you use all features
Reviewed on 13/2/2023
Pros
It is highly customizable, which can be a pro and a con.
Cons
It seems to be more than what the average small business may need. There is an overwhelming number of options overall
HubSpot CRM FAQs
Below are some frequently asked questions for HubSpot CRM.Q. What type of pricing plans does HubSpot CRM offer?
HubSpot CRM offers the following pricing plans:
- Starting from: US$0.00
- Pricing model: Free Version
- Free Trial: Available
HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit. Starter: $50/month or $600/year Professional: $1780/month or $19200/year Enterprise: $4000/month or $48000/year
Q. Who are the typical users of HubSpot CRM?
HubSpot CRM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does HubSpot CRM support?
HubSpot CRM supports the following languages:
English, French, German, Japanese, Portuguese, Spanish
Q. Does HubSpot CRM support mobile devices?
HubSpot CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HubSpot CRM integrate with?
HubSpot CRM integrates with the following applications:
123FormBuilder, AWeber, Accelo, Act!, ActiveCampaign, ActiveDEMAND, AdRoll, Aircall, AllClients, AnyMeeting, Apptivo, Asana, AskNicely, Atomic AI, Attribution, Automate.io, Azuqua, Batchbook, Bedrock Data, Benchmark Email, Bidsketch, BigContacts, Bitrix24, BrightInfo, Brightcove, Calendly, CallRail, Campaign Monitor, Capsule, Ceros, Chargebee, ChartMogul, ClearVoice, ClickUp, ClientPoint, Clio, CompanyHub, ConnectWise PSA, Constant Contact, Contactually, Copper, Creatio CRM, Cyfe, Dasheroo, DataHero, Databox, Datanyze, Debitoor, Direct Mail, DocSend, Dotdigital, Drift, Drip, Dropbox Sign, EASE, EZ Texting, Efficy CRM, Emma, Eventbrite, Formstack Forms, FreshBooks, Freshsales, Front, FullContact, GetResponse, GetSiteControl, Gmail, GoTo Webinar, Google Calendar, Google Contacts, Google Forms, Google Workspace, Gravity Forms, Groove, Grow, Help Scout, Highrise, Hotjar, HubSpot Marketing Hub, HubSpot Sales Hub, Ignition, Infer, Insightly, Instapage, Intercom, Invoca, Join.Me, Jotform, Justuno, Keap, Kissmetrics, Kixie PowerCall, Klipfolio, Kommo, Kustomer, LeadDyno, LeadGnome, LeadMaster, LeadsBridge, Less Annoying CRM, LinkedIn for Business, LiveChat, LiveHelpNow, Livespace, Lucky Orange, MailUp, Mailchimp, MailerLite, Marketo Engage, Membrain, Meta for Business, Microsoft 365, Microsoft Excel, Microsoft Outlook, MoData Suite, Mojo Helpdesk, Myphoner, Nimble, Nutshell, Olark, OnceHub, OnePageCRM, Operations Hub, Ortto, Outreach, PandaDoc, Paycove, PersistIQ, PhoneWagon, Pipedrive, Pipeline, Pipeliner CRM, Podio, PowToon, Privy, Propeller CRM, Proposify, Pure Chat, QuickBooks Online Advanced, Qwilr, RESULTS.com, Recurly, Referral Rock, Robly, Sage Business Cloud, SalesSeek, Salesflare, Salesforce Marketing Cloud Account Engagement, Salesforce Service Cloud, SalesforceIQ, Salesmate, Semrush, SendGrid, Sendinblue, ServiceM8, Shopify, Skyvia, Slack, Slemma, Smartling, SnapEngage, Stitch Labs, Stripe, SugarCRM, SurveyMonkey, TIBCO Scribe Online, Taboola, Teamgate, Teamleader, Teamwork, Teamwork Desk, Toky, TractionNext, Trello, Twilio, Typeform, Uberflip, Unbounce, Vidyard, Viewbix, Vtiger CRM, Wave Accounting, Weclapp, Wishpond, Wistia, WooCommerce, Woopra, WordPress, Workbooks, WorkflowMax, Workplace from Meta, Wufoo, Xero, Zapier, Zendesk Sell, Zendesk Suite, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Invoice, Zoom Meetings, Zoomph, dotloop, inboundli, noCRM.io
Q. What level of support does HubSpot CRM offer?
HubSpot CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for HubSpot CRM.
