Cin7 Overview
What is Cin7?
Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.
Cin7 Overview
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Cin7 Features
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Cin7 Reviews
Cin7 Reviews
Extremely powerful inventory and order processing and logistic package
While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.
Cin 7 Supported a 112% Growth in Sales
Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data.
When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.
We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did
Full of bugs with appalling customer service
The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.
Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!
We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....
Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!
I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.
Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.
Great Softwear with huge potential let down by inability of staff
We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.
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CIN7 ERP for a technical sales business
Pros
Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.
Cons
No ability to digitally pick items in a warehouse
Response from Cin7
Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.
Sincerely,
The Cin7 Team
Extremely powerful inventory and order processing and logistic package
While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.
Pros
Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.
Cons
The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.
Response from Cin7
Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.
Cin 7 Supported a 112% Growth in Sales
Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data.
When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.
We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did
Pros
Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization.
We were able to do small customizations to give us the detailed reporting we need in all departments of the business.
Cons
Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest.
For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful
Full of bugs with appalling customer service
The platform is full of bugs
The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.
Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration!
We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800.....
Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault!
I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.
Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.
Pros
Integration with our e-commerce stores.
Integration with our 3PL.
Cons
Features full of bugs.
Constant stock syncing errors.
Poor on-boarding.
Appalling support.
Response from Cin7
Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further.
Great Softwear with huge potential let down by inability of staff
We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.
Pros
The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.
Cons
Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.
Response from Cin7
Hi Michael,
Thank you for taking the time to review Cin7 and for sharing your concerns.
I'm sorry to hear that your experience with our customer support didn't meet your needs or expectations. We understand some of our staff have already been in touch with you to understand and resolve the issues you were experiencing.
We understand some of the delays were a result of a lack of response from your 3PL contact. We also recognise some of your unique customization requests were not feasible from our end. We are currently making improvements to our sales approach to be sure we understand customer requirements upfront. We've also recently hired more support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. All of this to help ensure this won't happen to anyone else.
Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers.
Doug (CMO)
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Cin7 Pricing
Cin7 Pricing
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Cin7 Features
Cin7 Features
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Categories
Categories
Additional information for Cin7
Additional information for Cin7
Key features of Cin7
- 3PL management
- API
- Adjustable security levels
- Barcode printing
- Credit notes
- Custom pricing
- Custom stock status
- Customisable email templates
- Customisable receipts
- Drill-down reporting
- EDI
- EDI Connections
- Forecasting
- Multi-address delivery with central billing
- Multiple branch stock tracking
- Multiple currencies
- Multiple integrations
- Offline POS
- Online B2B ordering
- Real time reporting
- Real-time inventory syncing
- Report filtering
- Stock value tracking
- Warehouse management
- ebay
Benefits
Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition
Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers
Cin7 processes sales over multiple channels with all stock synced in real time
Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations
Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price
Cin7’s cloud POS can continue to work even when not connected to the internet
Cin7 FAQs
Cin7 FAQs
Below are some frequently asked questions for Cin7.
Q. What type of pricing plans does Cin7 offer?
Cin7 offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Q. What are the main features of Cin7?
Cin7 offers the following features:
- 3PL management
- API
- Adjustable security levels
- Barcode printing
- Credit notes
- Custom pricing
- Custom stock status
- Customisable email templates
- Customisable receipts
- Drill-down reporting
- EDI
- EDI Connections
- Forecasting
- Multi-address delivery with central billing
- Multiple branch stock tracking
- Multiple currencies
- Multiple integrations
- Offline POS
- Online B2B ordering
- Real time reporting
- Real-time inventory syncing
- Report filtering
- Stock value tracking
- Warehouse management
- ebay
Q. Who are the typical users of Cin7?
Cin7 has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Cin7 support?
Cin7 supports the following languages:
English
Q. Does Cin7 support mobile devices?
We do not have any information about what devices Cin7 supports
Q. What other apps does Cin7 integrate with?
Cin7 integrates with the following applications:
9 Spokes, Capsule, Crossfire, Magento Commerce, Mailchimp, QuickBooks Online, QuickBooks Online Advanced, SphereWMS, Starshipit, Xero
Q. What level of support does Cin7 offer?
Cin7 offers the following support options:
Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs
