Cin7

Cin7

Connected Inventory Management. Simplified.

4.3/5 (363 reviews)

Cin7 Overview

What is Cin7?

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.

Cin7 Overview

Pricing

Starting from
US$299.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts from $299 per month.
Contact Cin7 for full pricing information.


Cin7 Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

Cin7 screenshot:
Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot:

Cin7 Reviews

Cin7 Reviews

Overall rating
4.3
/
5 363 reviews
Excellent
202

Very good
110

Average
23

Poor
17

Terrible
11

Value for Money
4.1
Features
4.2
Ease of Use
4.2
Customer Support
4.2
86% recommended this app
Paul T.

I would highly recommend Cin7.

Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost.

The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process.

The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports.

The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well.

The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week.

Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.


John H.

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer.
After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale.

From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well.
I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities.
The support to date has been excellent especially with getting set up.
The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used.
Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system.
Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be.
My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."


Troy B.

Amazing customer service, easy to use + great interface

Our appointed Cin7 implementation specialist has been an absolute pleasure to work with. His customer service skills, attentiveness and knowledge across the software has been exceptional.

As a small business, implementing a new system can be daunting and overwhelming but [SENSITIVE CONTENT HIDDEN] has helped me ( us) in great leaps and bounds.


Elioth F.

Terrible Custumer Support


Karen D.

Great potential - poor customer communication hobbles it


Paul T.

I would highly recommend Cin7.

Used Daily for 6-12 months
Reviewed on 1/12/2016
Review Source: GetApp

Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost.

The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process.

The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports.

The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well.

The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week.

Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.

Pros

I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

Cons

There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John H.

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

Used Daily for 2+ years
Reviewed on 18/8/2016
Review Source: GetApp

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer.
After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale.

From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well.
I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities.
The support to date has been excellent especially with getting set up.
The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used.
Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system.
Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be.
My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Troy B.
Industry: Cosmetics
Company size: 2-10 Employees

Amazing customer service, easy to use + great interface

Used Daily for 1-5 months
Reviewed on 9/1/2020
Review Source: Capterra

Our appointed Cin7 implementation specialist has been an absolute pleasure to work with. His customer service skills, attentiveness and knowledge across the software has been exceptional.

As a small business, implementing a new system can be daunting and overwhelming but [SENSITIVE CONTENT HIDDEN] has helped me ( us) in great leaps and bounds.

Pros

*The interface and dashboard is easy to navigate.
*Cin 7 integrates with our accounting + e commerce platform ( Zero + Big commerce) which played a massive factor in our decision.
*As we are predominantly B2B, the b2b portal is fantastic.
* Great reporting capabilities.
*Customer service has been amazing and our implementation specialist has been a dream to work with.

Cons

No negatives identified at the moment.

Response from Cin7

Hi Troy,
Thank you for your starred review. we are delighted to learn that you are satisfied with our customer service and have found value in our Cin7 software. Hearing from customers like you do help us to continuously improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Elioth F.
Industry: Retail
Company size: 2-10 Employees

Terrible Custumer Support

Used Daily for 1+ year
Reviewed on 19/11/2019
Review Source: Capterra

Pros

The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.

Cons

The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you.

Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support.

I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

Response from Cin7

Hi Elioth,
Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Karen D.

Great potential - poor customer communication hobbles it

Used Daily for 1+ year
Reviewed on 29/11/2017
Review Source: GetApp

Pros

Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes.
If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Cons

Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7.
I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed.
One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7.
Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical.
CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Response from Cin7

Thank you for your feedback Karen. I'm sorry we have not been able to meet your expectations in this case. One of our team will be in touch today regarding the smart buyer changes you are looking for.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

User recommendation
8.4/10
Based on 363 user ratings
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Cin7 Pricing

Cin7 Pricing

Starting from
US$299.00/month
Free Trial
Subscription
Value for money

Pricing starts from $299 per month.
Contact Cin7 for full pricing information.

Pricing starts from $299 per month.
Contact Cin7 for full pricing information.

Value for Money
4.1/5
Based on 363 user ratings
Compare value for money rating with alternatives
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Cin7 Features

Cin7 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.2/5
Based on 363 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Cin7

Additional information for Cin7

Key features of Cin7

  • 3PL management
  • API
  • Adjustable security levels
  • Barcode printing
  • Credit notes
  • Custom pricing
  • Custom stock status
  • Customisable email templates
  • Customisable receipts
  • Drill-down reporting
  • EDI
  • EDI Connections
  • Forecasting
  • Multi-address delivery with central billing
  • Multiple branch stock tracking
  • Multiple currencies
  • Multiple integrations
  • Offline POS
  • Online B2B ordering
  • Real time reporting
  • Real-time inventory syncing
  • Report filtering
  • Stock value tracking
  • Warehouse management
  • ebay

Benefits

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet

Cin7 FAQs

Cin7 FAQs

Below are some frequently asked questions for Cin7.

Q. What type of pricing plans does Cin7 offer?

Cin7 offers the following pricing plans:

Starting from: US$299.00/month

Pricing model: Subscription

Free Trial: Available

Pricing starts from $299 per month. Contact Cin7 for full pricing information.

Q. What are the main features of Cin7?

Cin7 offers the following features:

  • 3PL management
  • API
  • Adjustable security levels
  • Barcode printing
  • Credit notes
  • Custom pricing
  • Custom stock status
  • Customisable email templates
  • Customisable receipts
  • Drill-down reporting
  • EDI
  • EDI Connections
  • Forecasting
  • Multi-address delivery with central billing
  • Multiple branch stock tracking
  • Multiple currencies
  • Multiple integrations
  • Offline POS
  • Online B2B ordering
  • Real time reporting
  • Real-time inventory syncing
  • Report filtering
  • Stock value tracking
  • Warehouse management
  • ebay

Q. Who are the typical users of Cin7?

Cin7 has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Cin7 support?

Cin7 supports the following languages:

English

Q. What type of pricing plans does Cin7 offer?

Cin7 has the following pricing plans:

Subscription

Q. Does Cin7 support mobile devices?

We do not have any information about what devices Cin7 supports

Q. What other apps does Cin7 integrate with?

Cin7 integrates with the following applications:

9 Spokes, Capsule, Crossfire Cloud EDI, Magento, Mailchimp, QuickBooks, QuickBooks Online, SphereWMS, Starshipit, Xero

Q. What level of support does Cin7 offer?

Cin7 offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials