Cin7 Omni

4.3 (587)
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Connected Inventory Management. Simplified.

About Cin7 Omni

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.

Cin7 Omni is a highly configurable inventory management and order management solution with built-in EDI and integrations to all the popular ecommerce platforms, marketplaces, and 3PLs. It's best-in-class for all combinations of B2B and D2C sales channels, warehouses, shipping, and fulfillment. Cin7 Omni provides exceptional automations, workflows, reports, and analysis to enable brands, retailers, and wholesalers to operate efficiently as they scale and efficiently match demand to supply.


Key benefits of Cin7 Omni

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet


Images

Cin7 Omni Software - Cin7 dashboard
Cin7 Omni Software - Cin7 checkout
Cin7 Omni Software - Cin7 customers
Cin7 Omni Software - Cin7 search
Cin7 Omni Software - Cin7 integrations
Cin7 Omni Software - Cin7 analytics
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Cin7 Omni Software - Cin7 dashboard
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Cin7 Omni Software - Cin7 search
Cin7 Omni Software - Cin7 integrations
Cin7 Omni Software - Cin7 analytics

Not sure about Cin7 Omni? Compare with a popular alternative

Cin7 Omni

4.3 (587)
VS.
Highly reviewed

Starting Price

US$349.00
month
US$0.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

137
371

Integrations

44
14

Ease of Use

4.2 (587)
4.0 (857)

Value for Money

4.1 (587)
4.0 (857)

Customer Service

4.1 (587)
3.7 (857)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.3 /5
(587)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.1/5

Already have Cin7 Omni?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 587
David
David
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cin7 has transformed our small business - We absolutely love Cin7.

Reviewed on 23/11/2017

Pros

Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding.
Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service.

The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately.

In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

Cons

We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Response from Cin7

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history

Madison
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product & Stellar Customer Service

Reviewed on 27/5/2020

Before using Cin7, we could not accurately get the big picture look at our inventory due to our...

Before using Cin7, we could not accurately get the big picture look at our inventory due to our nuanced manufacturing process. Now, with the help from Cin7, we know exactly what our inventory looks like from many different angles.

The setup process was complicated because our products are so customizable, and Cin7 made the setup, data migration, and launch astonishingly pain-free.

Pros

As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows.

The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers.

Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify.

The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place.

Cons

The thing we like least about this software is its tricky compatibility with Authorize.net.

Reasons for Switching to Cin7 Omni

We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process.

Response from Cin7

Hi Madison,
Thank you so much for the stellar review! We are pleased to know that our software and onboarding team could meet your business requirements and expectations.

Michael
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst Inventory System - RUN

Reviewed on 7/7/2023

Run away - please do yourself the favour. It looks great from the outside, which is why we chose...

Run away - please do yourself the favour. It looks great from the outside, which is why we chose it. Spend a bit more money and invest in a good product

Pros

Cin7 Promises to do all the things you need

Cons

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

Alternatives Considered

NetSuite and SAP Business One

Reasons for Choosing Cin7 Omni

We needed a system that we could rely on and a support system that is existent

Reasons for Switching to Cin7 Omni

Price and Functionality looked great, but the reality on the inside has been a horrible experience.
Rachel
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New User

Reviewed on 8/5/2020

I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to...

I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to take advantage of the first month set up as much, since no orders were coming in. However, once i was full time (this week only) i had a lot of questions that were all answered by email quickly.

Pros

I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.

Cons

My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order.

Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.

Response from Cin7

Hi Rachel,
Thank you for the starred review. We are glad to learn that you found value in our software and support team. We will share your feedback with our product team as we are always working hard to improve our software.

Katrina
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Customer Support

Reviewed on 9/10/2019

I've had some incredibly positive experiences with the Support team - our Implementation Specialist,...

I've had some incredibly positive experiences with the Support team - our Implementation Specialist, was phenomenal and really made the transition from our old system to Cin7 extremely smooth for us. He was able to explain things in plain English to us, and I always felt that he 'understood' what we needed. Our post-live onboarding specialist has also been wonderful, very responsive and so helpful. It's great that I get the same support specialist to work with - someone who understands our business and what we're after. We've recently had executive help us out on our account as well, and she has been so prompt to attend to my queries, and when I needed some urgent assistance, we turned it around extremely quickly, and exactly to my specifications. I could not be happier!

Pros

It's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps!

Cons

The Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer.

Response from Cin7

Hi Katrina, Thank you so much for your detailed and thoughtful review. Our Customer Success team strives to provide exemplary service and will be delighted to hear your feedback. Cin7 is an ever-evolving product and service, and we're always looking at ways to improve our offerings. While we do not have a full-fledged warehouse management system at this time, we are working on some exciting warehouse management features that we hope will address the issue you mentioned.

Showing 5 reviews of 587 Read all reviews

Cin7 Omni FAQs

Below are some frequently asked questions for Cin7 Omni.

Cin7 Omni offers the following pricing plans:

  • Starting from: US$349.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Cin7 Omni has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Cin7 Omni supports the following languages:

English

Cin7 Omni supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Cin7 Omni integrates with the following applications:

3PL Warehouse Manager, Adobe Commerce, Afterpay, BigCommerce, Capsule, EVO Payments, Google Drive, Inventory Planner, JAS 7.6, JOOR, Mailchimp, Maropost Commerce Cloud, Marsello, Microsoft Excel, NuORDER, OFX USForex, Online Auction System, PayPal, Payability, Prospect CRM, QuickBooks Online, QuickBooks Online Advanced, Salesforce Sales Cloud, Senter, ShipBob, ShipHero, ShipStation, Shipedge, Shipfusion, Shippit, Shiptheory, Shipwire, Shopify, Starshipit, StockTrim, Streamline, Stripe, SyncHub, TransferMate, Windcave, WooCommerce, Wufoo, Xero, authorize.net

Cin7 Omni offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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