--- description: Learn how osTicket can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: osTicket Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [osTicket](/software/10260/osticket) # osTicket Canonical: https://www.getapp.ie/software/10260/osticket Page: 1 / 4\ Next: [Next page](https://www.getapp.ie/software/10260/osticket?page=2) > osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports. > > Verdict: Rated **4.3/5** by 76 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of osTicket Custom Fields: Create custom fields, forms and listing can be added to each web ticket or for specific help topics. Ticket Filters: Use filters to route incoming tickets and set automatic actions such as ticket rejection, department assignment, and canned responses. Agent Collision Avoidance: You can lock tickets so that multiple agents do not respond to the same request. You can set the amount of time the ticket remains locked for. Service Level Agreements: Create as many SLA plans as you wish and associate them with help topics, departments or ticket filters. Get overdue alerts and notifications on due dates missed. Customer Portal: All support requests and responses are automatically archived and saved to a customer self-help portal. Users can log in with their email and ticket ID to access help pages. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 76 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Enhancesoft ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Opensource - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German - **Available Countries**: Canada, Germany, United States ## Features - Automated Responses - Automated Routing - Customisable Forms - Customizable Fields - Dashboard - Help Desk Management - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Templates - Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [Issue Tracking Software](https://www.getapp.ie/directory/580/issue-tracking/software) - [Knowledge Base Software](https://www.getapp.ie/directory/2823/knowledge-base/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3434 reviews) 3. [Freshservice](https://www.getapp.ie/software/91351/freshservice) — 4.5/5 (720 reviews) 4. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1783 reviews) ## Reviews ### "Best open source Ticket system EVER\!" — 5.0/5 > **Adam** | *4 May 2018* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: I love this software. We use to use Zendesk but at a user, it wasn't worth it. osTicket save us a ton of time with the FAQ feature that allows our end users to look up and answer without submitting a ticket. We have about 500 FAQ's entered into the system. The ticket system has great integration with gmail allowing tickets to be emailed of submitted via a form. The software is open source so if you are tech savvy you can just install it for free. We run in AWS for / month and have 5 IT Techs on the system. Regular updates are released so we won't be left with an outdated product > > **Cons**: No major cons. I wish they would modernize the UI. The UI is about 10 years behind as of 5/2018. Also the API is not full featured on certain actions can be done in the API :( IF you don't want to integrate into existing software this will not matter for you. > > love it Free and Great helpdesk software \! ----- ### "The Best Open Source helpdesk solution" — 4.0/5 > **Verified Reviewer** | *7 February 2025* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: osTicket is the best open source help desk management software > > **Cons**: osTicket very time-consuming to set up for beginner ----- ### "Probably Best Free Customer Support Platform ever." — 3.0/5 > **Giorgi** | *8 November 2016* > > OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words. (Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook \& Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free. ----- ### "Rock solid, no problems or outages related to the software for over 9 years\!" — 4.0/5 > **Verified Reviewer** | *5 June 2018* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive\! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs. Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that. > > **Cons**: There are a couple of features that I think are important that this type of product has, and they \[the developers\] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release. > > This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc. ----- ### "An easy Ticket system" — 5.0/5 > **Verified Reviewer** | *15 November 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: You don't need a knowledge translation to start using it. It's simplier than others. > > **Cons**: The release of new versions is slow. The User Interface is old. > > We use Osticket more than five years. I highly recommend it. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ie/software/10260/osticket?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/10260/osticket) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data