About Smartcare

Smartcare provides cloud-based child care platform that connect parents, child care center owners, directors and teachers in real-time through a mobile or a web-based interface. The product takes inputs from multiple points such as, sign-in/sign-out kiosk for parents & teachers, mobile interfaces for classroom based teachers, and iPads for directors, which enables highly optimized child care management. The product enables parents to track the activities of their children in real-time and upload their photos and videos on social networking platforms.

The product offers features such as billing & payments that include instant account set-up and approval, a fixed credit card processing fee, email receipts, split payments, and mobile invoices. Sign-in / sign-out that contain electronic signature, electronic record keeping, mobile app sign-in & sign-out, and staff alerts. Management, scheduling & payroll that include attendance, area lists and real-time updates. Reporting that contains custom reports, automatic reporting, and every data point access. Alerts which include real-time alerts, mission critical messages, staff and child arrival/departure alerts, and status & scheduled pickup alerts. Child and family tracking that includes billing, contact information details, and child birthday alerts, and more!

Smartcare partners with companies like Intuit, Care.com, ChildcareCRM and other child care marketing solutions to ensure that a quality product is delivered to the customers.

Key benefits of Smartcare

• Smartcare connects parents, teachers, and administrative staff with children through both mobile and web-based platforms.
• Smartcare maintains an updated database so that teachers can access parent/child data anytime, ensuring no time is wasted in emergencies.
• The billing and payment section of Smartcare offers customized settings for late fees, refunds, easy payments, automatic debits from credits cards, and account transfers.
• Smartcare allows child care centers to access accounts for tracking expenses, monitoring income, sending invoices and updating data for backups from anywhere.
• Smartcare maintains employee details, employee benefits, training, sick leave records etc. in a single employee database.
• Smartcare offers a free mobile app for parents to stay connected throughout the day.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

SmartCare - Login page
SmartCare - Parent's Login
SmartCare - Family dashboard
SmartCare - Reporting
SmartCare - Accounting feature
View 32 more
Smartcare video
Smartcare video
Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: SmartCare - Login page Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: SmartCare - Parent's Login Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: SmartCare - Family dashboard Smartcare screenshot: SmartCare - Reporting Smartcare screenshot: SmartCare - Accounting feature Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: Smartcare screenshot:

Features

Total features of Smartcare: 98

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Automatic Lead Distribution
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Capacity Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customisable Categories
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Daily Reports
  • Data Migration
  • Data Security
  • Data Storage Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Invitations & Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Time Tracking
  • Enrollments/Onboarding
  • Filtering
  • Financial Management
  • Immunisation & Allergy Tracking
  • Leave Tracking
  • Mailing List Management
  • Meal / Nutrition Management
  • Member Database
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Parent Portal
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Progress Reports
  • Real Time Monitoring
  • Real Time Reporting
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Secure Data Storage
  • Secure Login
  • Self Check-in/Check-out
  • Skills Assessment
  • Summary Reports
  • Third Party Integrations
  • Time Clock
  • Transportation Management
  • Wait List Management

Alternatives

Sandbox ChildCare Management

4.9
#1 Alternative to Smartcare
Ready to take your child care business to the next level? Go completely paperless with Sandbox — powerful,...

Regpack

4.4
#2 Alternative to Smartcare
Regpack is an online registration and user management solution that assist organizations in registering applicants and...

Jackrabbit Care

4.2
#3 Alternative to Smartcare
Jackrabbit Care is a web based solution for child care centers that helps in enrollment of children, schedule events,...

LifeCubby

4.2
#4 Alternative to Smartcare
LifeCubby is a child care management & parent engagement platform with which child care centers can manage...

Reviews

Overall rating

3.8 /5
(269)
Value for Money
3.7/5
Features
3.4/5
Ease of Use
3.7/5
Customer Support
4.1/5

Already have Smartcare?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 269
Stephanie G.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with SmartCare has improved for the better.

Reviewed on 10/7/2018

The main benefit that a user would get from this product is all the child and family information in...

The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Pros

I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons

Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Response from Smartcare

Stephanie,

Thank you so much for your fantastic feedback!
We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs.

Warm Regards,
Collette Hull | [email protected]
Smartcare - Director of Sales Enablement & Marketing

Becca D.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review

Reviewed on 14/7/2020

Smartcare continues to answer and support every aspect of their product. The customer support team...

Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.

Pros

Smartcare is a product that continues to be enhanced to serve the needs of the consumer.

Cons

The parent connection lacks the desired functionality that would be used by my teachers.

Danielle B.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

I liked Childcare Manager better

Reviewed on 22/10/2018

In all honesty I am extremely disappointed with Smartcare. If I had not required my parents/staff...

In all honesty I am extremely disappointed with Smartcare. If I had not required my parents/staff to adjust to ChildCare Manager then to Smartcare a short time afterwards I would look for something else.

Pros

- The tablet that the parents and staff use to check-in/out is very modern looking.
- The ladybug allows us the opportunity to screenshot a problem for tech support.
- The layout looks good and is more modern.
- Updates are being made often which increases our ease of functionality.

Cons

- There are a lot of things that we need in the childcare world that ChildCare Manager had that Smartcare is sluggish with. For example, live files vs. archived files. If I want to look back at a past child I have to unarchive them to bring them forward.
- The accounting portion does not allow corrections. I'm concerned that the "credits" we had to add to correct issues will come back to haunt us at tax time.
- Parents cannot see notes that we've added to the accounting so that they know what the charges are for (for example, field trips are not on regular billing. When parents see the charge they don't know what it is for because the "note" doesn't appear to them)
- In ChildCare Manager the reports section gave a brief synopsis of what could be included. Smartcare gives the title of the report alone, it has to be run and downloaded just for us to see that it was not what we needed.
- We still do not have a place to document employee discipline that they cannot see. In CCM we had a page that we could keep track of things, but staff could not see.
- We discovered that if a staff person downloads a Smartcare Kiosk app they can clock themselves in remotely. This we discovered in the testing phase and we had the employees delete the app (hopefully, it will stay deleted).
- The ladybugs are helpful, but not always answered immediately. Additionally, if/when the problem is corrected we are not assigned a ticket # for us to refer back to should we need to follow-up.

Response from Smartcare

Danielle,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

Tara O.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It is all in one

Reviewed on 19/1/2021

It gave my parents what they wanted. And I don't have to pay for cc transactions any more.

It gave my parents what they wanted. And I don't have to pay for cc transactions any more.

Pros

I liked that it is 1 price a month. I don't have to add anything in to get everything they offer. My families have been happy since we moved.

Cons

It needs a teacher app. Every day I hear about how my teachers have a hard time with the web based site.

Karyn H.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loved it

Reviewed on 26/11/2019

Customer service was great in helping me to understand the set up.

Customer service was great in helping me to understand the set up.

Pros

Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc

Cons

It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.

Response from Smartcare

Dear Karyn,
Thank you so much for your kind words.

Our Smartcare team is dedicated to making our software and service the best solution for child care centers.

Grateful you have taking the time to share your comments.

Happy holidays!
Marla Leung

Showing 5 reviews of 269 Read all reviews

Smartcare FAQs

Below are some frequently asked questions for Smartcare.

Smartcare offers the following pricing plans:

  • Starting from: US$3.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

SMARTCARE FEE DESCRIPTION - $3/per child - per month 1 Smartcare Sign-in/Sign-out Kiosk* Smartcare Online (including billing and reporting) Access to center app (devices not included) Remote or In Person training available Parent App Minimum of 20 children per location Option to use your own equipment - or purchase through us Credit card rate: 2.85% | ACH fee: $0.40 - per transaction | 12 month contract w/ early termination fee of $299 - per location *A fee of $299 will be charged for the Smartcare Sign-in Kiosk, unless you provide your own.

We do not have any information about Smartcare features

Smartcare has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Smartcare supports the following languages:

English

Smartcare supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Smartcare has

Smartcare offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Smartcare.