Vtiger CRM

4.3 (338)
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All-in-one CRM for small businesses

About Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.


Key benefits of Vtiger CRM

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Images

    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app
    View 12 more
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app

    Not sure about Vtiger CRM? Compare with a popular alternative

    Starting Price

    US$12.00
    month
    €45.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    83
    80

    Integrations

    36
    14

    Ease of Use

    4.1 (338)
    4.1 (130)

    Value for Money

    4.5 (338)
    4.1 (130)

    Customer Service

    4.2 (338)
    4.2 (130)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.3 /5
    (338)
    Value for Money
    4.5/5
    Features
    4.2/5
    Ease of Use
    4.1/5
    Customer Support
    4.2/5

    Already have Vtiger CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 338
    AnnA
    AnnA
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use

    A very adoptable CRM

    Reviewed on 24/3/2016

    Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would...

    Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would be able to change fields, add fields, create my own templates for printing, add functions and checklists for my daily work. I also had one specific demand - I wanted one CRM but for 3 companies. I'm an entrepreneur so at present I'm involved in 3 companies and closely working with other entrepreneurs and we share customers. But we want to send quotes, sell orders and other information from different companies to each customer but have alla customers in one CRM. Vtiger solved this.

    Pros

    Very adoptable. Depending on which version you choose you will have different modules and the possibility to add modules of your own or deactivate modules you don't need. All records from the different modules can be printed out and you can change the templates.

    Vtiger is complex and can be adopted to all your needs but then you need someone within the organisation that would love to get into the system and make the changes. The vtiger support are great to.

    I have been able to create a CRM that works for me, all my companies and partners and help us give create customer service and of course keep up with leads, projects, email campaigns and todos.

    Cons

    Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger.

    Richie
    Richie
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    vTiger for B2B sales

    Reviewed on 12/8/2016

    We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and...

    We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
    The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
    There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.

    Pros

    Cloud based, access from anywhere.
    Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
    Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
    Easy to learn.
    Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
    You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.

    Cons

    The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.

    Robert
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    V tiger sales director U.K.

    Reviewed on 19/4/2019

    We used an in house crm tool previously and using v tiger we have been able to transform the way we...

    We used an in house crm tool previously and using v tiger we have been able to transform the way we manage mql’s through to sql’s That are taken by inside sales and nurtured as leads all the way to opportunities forecasted. We are then able to create win and loss reports to understand why we are losing and winning business.

    Overall a simple and decent tool which has improved the way we do things. If we could get a bit more sophistication around trends of data and Fix the simple bug around adding totals correctly plus the quarters thing mentioned prior we are into a winner !

    Pros

    It is easy to record and look up records for my team. The fields have been configured to capture all of the pertinent information I need.

    It is easy to use and quite intuitive , I actually enjoy using it

    Cons

    Our quarter 1 is September and we have to work with this as q3 in v tiger as it cannot be amended.

    Sometimes the total amount of the deal does not equal the total amount from the forecast summary screen , v tiger are aware of this as a bug.

    It would be nice to have some trending data so I can review how my pipeline, upside , probable and commit goes up and down during a given quarter. This way I can say salesperson x had $100k in probable In month 1 yet $0 in month 3. This is because $50k moves to commit however you lost the other $50k

    THe outlook integration doesn’t seem to work

    Helene
    Helene
    Overall rating
    • Industry: Public Relations & Communications
    • Company size: 501–1,000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    VTiger is the best CRM for sales and customer acquisition

    Reviewed on 7/6/2022

    It is a very intuitive and dynamic program that has helped us to increase our sales, through...

    It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email. Also the project management is very easy to use planning and executing sales successfully. This software has helped us a lot to increase sales, the organization of the marketing department and bring in an orderly manner all the activities that must be done to close business and projects. A very useful tool that everyone uses in almost all departments of the company and that relieves the workload.

    Pros

    The customer tracking feature is very useful, as we can interact with them on different platforms such as Gmail and social networks. It has a free version which helped us in the beginning and we were able to adapt to the main functions easily. I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit.

    Cons

    All the functions are easier to use in its web version, making it cumbersome and not very useful on the mobile app. The fields for customer information are very few, it should have more options for information or leave a blank space to fill it manually, so that all the information that is required is stored in the system.

    Arturo
    Arturo
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Good platform to follow up comercial activities

    Reviewed on 25/9/2020

    I have been using VTiger in its community edition for about 3-4 years. It is a good software to...

    I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers

    Pros

    What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales & marketing.
    VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive.
    VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized.
    I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.

    Cons

    Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed.

    Showing 5 reviews of 338 Read all reviews

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Vtiger CRM offers the following pricing plans:

    • Starting from: US$12.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - [email protected] for pricing information.

    Vtiger CRM has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Vtiger CRM supports the following languages:

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Vtiger CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vtiger CRM integrates with the following applications:

    Adobe Commerce, Asterisk, Clearbit, Clickatell, Docusign, Dropbox Business, Exotel, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Gupshup, Intuit Data Protect, Lead Gen & CRM (formerly SharpSpring), LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Olark, PayPal, QuickBooks Online, QuickBooks Online Advanced, Solutions Infini, Stripe, Telzio, TextAnywhere, Twilio, VICIdial, WhatsApp, Xero, Zapier, Zoom Workplace, authorize.net

    Vtiger CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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