--- description: Learn how Freshdesk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.ie/software/10317/freshdesk Page: 1 / 140\ Next: [Next page](https://www.getapp.ie/software/10317/freshdesk?page=2) > Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. > > Verdict: Rated **4.5/5** by 3470 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshdesk •Intuitive UI - Setting up an account on Freshdesk and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface. •Omnichannel capabilities- Stay on top of requests coming in from email, web, phone, chat and social media from a single location and automatically route requests from different channels to the right agents. •Productivity- Freshdesk has been designed to help agents stay at their productive best and comes with powerful automations that reduce repetitive tasks. •Integrations - Do more with Freshdesk by plugging in tools from the Freshdesk marketplace which hosts over 500 apps such as Salesforce, Jira, WordPress, and Shopify. •Round-the-clock support- Freshdesk offers 24\*7 email, phone, and chat support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3470 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Automated Responses - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Canned Responses - Case Management ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.ie/directory/580/issue-tracking/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.ie/software/90378/salesforce) — 4.4/5 (18806 reviews) 3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.ie/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.getapp.ie/software/10036/zoho-desk) — 4.5/5 (2214 reviews) ## Reviews ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 July 2025* | Religious Institutions | Recommendation rating: 8.0/10 > > **Pros**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Cons**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "Overall a good Simple Ticketing System" — 4.0/5 > **Jenis** | *20 May 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses. > > **Cons**: More advanced features are in a higher tier which sometimes makes you want to weight other options for the price point. > > It’s not the most advanced tool on the market, but for teams that need a dependable, scalable, and affordable way to manage customer conversations, Freshdesk is a very strong contender. ----- ### "Our email inbox finally stopped feeling chaotic" — 4.0/5 > **Prasad** | *29 June 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Before moving to Freshdesk, customer emails were scattered across shared inboxes, making it difficult to track ownership and follow-ups. The ticketing system brought much-needed structure to our support process, ensuring every request had an owner and nothing slipped through the cracks. It also made internal collaboration much easier whenever multiple teams needed to work on the same issue. > > **Cons**: As our ticket categories expanded, organizing workflows required more planning than we initially expected. Some administrative tasks, like managing ticket fields and automation rules, became increasingly complex over time. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 November 2025* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Cons**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 May 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Cons**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- Page: 1 / 140\ Next: [Next page](https://www.getapp.ie/software/10317/freshdesk?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/10317/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data