Vagaro

Salon, wellness & fitness scheduling and business software

4.7 /5 (2338 reviews) Write a Review!

Vagaro Overview

What is Vagaro?

Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.

With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.

Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.

Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.

Vagaro Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Subscription
Value for money

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month


Vagaro Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Vagaro video Vagaro video Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot:

Vagaro Reviews

Vagaro Reviews

Overall rating
4.7
/
5
Excellent
1873

Very good
361

Average
64

Poor
14

Terrible
26

Value for Money
4.7
Features
4.6
Ease of Use
4.7
Customer Support
4.7
96% recommended this app
Renee K.

All in one program

My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!


Mary C.

Features & functionality


Cassandra M.

Vagaro has been in business 9 years?!

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason


Jennifer C.

vagaro

Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!


Leasa C.

Easy and most of all fun!

Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.


Renee K.
Industry: Consumer Services
Company size: Self Employed

All in one program

Used Daily for 2+ years
Reviewed on 30/6/2020
Review Source: GetApp

My overall experience with Vagaro has been nothing but exceptional. Their customer service is very helpful when it's needed. They continue to add upgrades and needed items that are requested. They were extremely helpful to all of their accounts during the COVID-19 shutdown. Top notch in my books!!

Pros

What I like most about the Vagaro software is that it offers almost everything that you need in one program which includes inventory, scheduling, credit card processing, marketing, online store, website, forms, photos, etc. It's an all in one program that is easy to implement and use in your business.

Cons

There are only a few cons in my opinion. They need to increase the number of characters for product and service descriptions. They need to add an archive option in inventory. And they need to add an accounts payable option so you do not have to use another program.

Response from Vagaro

Hi Renee, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro! We are so glad you are enjoying the software!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mary C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Features & functionality

Used Daily for 2+ years
Reviewed on 16/10/2020
Review Source: SoftwareAdvice

Pros

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

Cons

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cassandra M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Vagaro has been in business 9 years?!

Used Daily for 1-5 months
Reviewed on 30/3/2019
Review Source: Capterra

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason

Pros

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Cons

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Jennifer C.
Industry: Apparel & Fashion
Company size: Self Employed

vagaro

Used Daily for 2+ years
Reviewed on 31/7/2020
Review Source: SoftwareAdvice

Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!

Pros

I love how easy this app is..
My clients LOVE the reminders and I LOVE I don't have to send them!
Through COVID this company has been amazing!!!

Cons

I love everything
I haven't had any issues at all..

Response from Vagaro

Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leasa C.
Industry: Retail
Company size: 2-10 Employees

Easy and most of all fun!

Used Daily for 2+ years
Reviewed on 6/10/2020
Review Source: SoftwareAdvice

Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.

Pros

This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone

Cons

A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 2,338 user ratings
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Vagaro Pricing

Vagaro Pricing

Starting from
US$25.00/month
Free Trial
Subscription
Value for money

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month

Value for Money
4.7/5
Based on 2,338 user ratings
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Vagaro Features

Vagaro Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.6/5
Based on 2,338 user ratings
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Categories

Additional information for Vagaro

Additional information for Vagaro

Key features of Vagaro

  • Access control
  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Appointment history & spending trends
  • Automated Scheduling
  • Automated appointment status responder
  • Automated billing for memberships and packages
  • Automated email marketing
  • Automatic Notifications
  • Automatic birthday or anniversary emails
  • Automatic syncing & security
  • Barcode scanning using a barcode reader or a phone camera
  • Billing & invoicing
  • Branching
  • Business reports weekly, monthly & yearly
  • Calendar sync with Google
  • Class scheduling in house and online
  • Client database
  • Client information accessible at all relevant screens
  • Clock in / out
  • Clock in and out
  • Commission and hourly payroll
  • Commission management
  • Compensation management
  • Complete appointment booking controls
  • Configurable automated reminders
  • Contact database
  • Credit card processing from computers or mobile devices
  • Customer accounts
  • Customer history
  • Customer reviews
  • Customizable booking widgets for any website
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import/export
  • Discount management
  • Domain manager
  • Electronic payments
  • Email Templates and Easy Drag and Drop Creation
  • Email distribution
  • Email marketing for customers
  • Email receipts including client's signature
  • Email tracking
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self-service from any device
  • Event scheduling
  • Facility scheduling
  • Full inventory management
  • Import contacts from Excel, Google, Yahoo...
  • Incentive program
  • Integrates with Authorize.net, Yelp, and more
  • Integrates with Facebook, Google, Pinterest and more
  • Inventory management with reporting
  • Inventory tracking of sold, lost, expired products and more
  • Multi Views and staff calendar management
  • Multi-location
  • Multiple user accounts
  • Online shopping cart with shipment calculation
  • POS
  • Permission management
  • Productivity reporting
  • Promotions management
  • Purchase orders
  • Real time reporting
  • Recurring billing
  • Recurring tasks
  • Referral tracking
  • Reservations management
  • Reward distribution
  • Role-based permissions
  • SMS and push notifications
  • SMS text reminders
  • SSL security
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Smartwatch support
  • Swipe credit cards and sell products
  • Task scheduling
  • Task tracking
  • Tracking features
  • Transaction history
  • User photos
  • Website builder
  • Website integration
  • Website management
  • Yelp, Facebook & Instagram Integration

Benefits

• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.

• Users can send booking confirmation and reminders to customers via email or text message.

• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.

• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.

Vagaro FAQs

Vagaro FAQs

Below are some frequently asked questions for Vagaro.

Q. What type of pricing plans does Vagaro offer?

Vagaro offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Subscription

Free Trial: Available

1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month

Q. What are the main features of Vagaro?

Vagaro offers the following features:

  • Access control
  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Appointment history & spending trends
  • Automated Scheduling
  • Automated appointment status responder
  • Automated billing for memberships and packages
  • Automated email marketing
  • Automatic Notifications
  • Automatic birthday or anniversary emails
  • Automatic syncing & security
  • Barcode scanning using a barcode reader or a phone camera
  • Billing & invoicing
  • Branching
  • Business reports weekly, monthly & yearly
  • Calendar sync with Google
  • Class scheduling in house and online
  • Client database
  • Client information accessible at all relevant screens
  • Clock in / out
  • Clock in and out
  • Commission and hourly payroll
  • Commission management
  • Compensation management
  • Complete appointment booking controls
  • Configurable automated reminders
  • Contact database
  • Credit card processing from computers or mobile devices
  • Customer accounts
  • Customer history
  • Customer reviews
  • Customizable booking widgets for any website
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import/export
  • Discount management
  • Domain manager
  • Electronic payments
  • Email Templates and Easy Drag and Drop Creation
  • Email distribution
  • Email marketing for customers
  • Email receipts including client's signature
  • Email tracking
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self-service from any device
  • Event scheduling
  • Facility scheduling
  • Full inventory management
  • Import contacts from Excel, Google, Yahoo...
  • Incentive program
  • Integrates with Authorize.net, Yelp, and more
  • Integrates with Facebook, Google, Pinterest and more
  • Inventory management with reporting
  • Inventory tracking of sold, lost, expired products and more
  • Multi Views and staff calendar management
  • Multi-location
  • Multiple user accounts
  • Online shopping cart with shipment calculation
  • POS
  • Permission management
  • Productivity reporting
  • Promotions management
  • Purchase orders
  • Real time reporting
  • Recurring billing
  • Recurring tasks
  • Referral tracking
  • Reservations management
  • Reward distribution
  • Role-based permissions
  • SMS and push notifications
  • SMS text reminders
  • SSL security
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Smartwatch support
  • Swipe credit cards and sell products
  • Task scheduling
  • Task tracking
  • Tracking features
  • Transaction history
  • User photos
  • Website builder
  • Website integration
  • Website management
  • Yelp, Facebook & Instagram Integration

Q. Who are the typical users of Vagaro?

Vagaro has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Vagaro support?

Vagaro supports the following languages:

English

Q. What type of pricing plans does Vagaro offer?

Vagaro has the following pricing plans:

Subscription

Q. Does Vagaro support mobile devices?

Vagaro supports the following devices:

Android, iPhone, iPad

Q. What other apps does Vagaro integrate with?

Vagaro integrates with the following applications:

BirdEye, Facebook, Google Calendar, Gusto, Gusto, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

Q. What level of support does Vagaro offer?

Vagaro offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials