Service Fusion

Service Fusion

Easy. Powerful. Mobile. Field service management software.

4.5/5 (126 reviews)

Service Fusion Overview

What is Service Fusion?

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Service Fusion Overview

Pricing

Starting from
US$99.00/month

Pricing options

Free Trial
Subscription
Value for money

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month


Service Fusion Features

Devices
Business size
S M L
Markets
Australia, Canada, United States
Supported Languages
English

Screenshots

Service Fusion screenshot:
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Service Fusion Reviews

Service Fusion Reviews

Overall rating
4.5
/
5
Excellent
82

Very good
33

Average
5

Poor
3

Terrible
3

Value for Money
4.5
Features
4.2
Ease of Use
4.5
Customer Support
4.6
91% recommended this app
Brandon V.

If you have a sales team that is mobile and on the road this is an incredible platform.


Carla R.

Wow, great product and great support!

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.


David L.

This software is not ready for work.

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.


Makenzie G.

Dispatch Made Easy

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!


Terry C.

Service Fusion is Malleable and can become what you need it to.

Their team in support is always quick to assist, they are helpful and not condescending.


Brandon V.
Company size: 13-50 Employees

If you have a sales team that is mobile and on the road this is an incredible platform.

Used Daily for 1+ year
Reviewed on 1/4/2018
Review Source: Capterra

Pros

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Carla R.
Industry: Construction
Company size: 13-50 Employees

Wow, great product and great support!

Used Daily for 1-5 months
Reviewed on 11/3/2020
Review Source: Capterra

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.

Pros

It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.

Cons

The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David L.
Industry: Construction
Company size: 2-10 Employees

This software is not ready for work.

Used Daily for 1-5 months
Reviewed on 30/3/2017
Review Source: Capterra

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.

Pros

It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

Cons

The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.

Response from Service Fusion

Hi David:

Thank You for your feedback.

We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone.

I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available.

Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better.

I am sorry we couldn't be a great fit for you at this time.

Max

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Makenzie G.
Industry: Consumer Services
Company size: 2-10 Employees

Dispatch Made Easy

Used Daily for 6-12 months
Reviewed on 30/9/2019
Review Source: Capterra

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!

Pros

My favorite thing about this software is how easy it is to create/schedule jobs. The way they are displayed on the dispatch board so that I can see what is scheduled but unassigned, what has been dispatched, and what needs a follow up. I also enjoy how easy the software is for the techs and the fact that there is a space for all the information we are interested in collecting (i.e. equipment type)

Cons

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts. Previously we used FieldEdge and all I had to do was simply hit "Maintenance Contract Customers" and it would list all the contracts- when they were purchased, when they expired, and if they had previously been on contract and failed to renew. I don't like the fact that I have to put in the dates what not. I just want an easy one-click button.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Terry C.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Service Fusion is Malleable and can become what you need it to.

Used Daily for 2+ years
Reviewed on 20/9/2019
Review Source: Capterra

Their team in support is always quick to assist, they are helpful and not condescending.

Pros

It had features that were editable that other service softwares available did not. My business had so many faces that it did not fit into the shoebox that most other softwares force upon the end user. Plus, Service fusion was not charging per user. We are a small but constantly growing business that works with clients that have a fixed income.

Cons

The items in the database, the fields are always open, if you make a mistake when in editing something in the database, data can be overwritten easily. Wish they had a way to take deposits and create accounts to apply to future services. Had to use a different software for that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.9/10
Based on 126 user ratings
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Service Fusion Pricing

Service Fusion Pricing

Starting from
US$99.00/month
Free Trial
Subscription
Value for money

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month

Starter edition - $99/month
Starter+ edition - $199/month
Pro edition - $349/month

Value for Money
4.5/5
Based on 126 user ratings
Compare value for money rating with alternatives
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Service Fusion Features

Service Fusion Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.2/5
Based on 126 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Service Fusion

Additional information for Service Fusion

Key features of Service Fusion

  • Add photos
  • Auto reminders
  • Calendar sync
  • Clock In / Out
  • Credit card processing
  • Custom fields
  • Customer web portal
  • Estimates & jobs
  • Export/import data from Excel and CSV files
  • GPS fleet tracking
  • Integrates with QuickBooks
  • Integrates with third party applications
  • Inventory control
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Job management
  • Job scheduling
  • Microsoft Outlook integration
  • Mobile apps
  • Payroll reports
  • Progress statuses
  • Quote management
  • Real time data
  • Secure data storage
  • Time tracking
  • Voice & text messaging

Benefits

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Service Fusion FAQs

Service Fusion FAQs

Below are some frequently asked questions for Service Fusion.

Q. What type of pricing plans does Service Fusion offer?

Service Fusion offers the following pricing plans:

Starting from: US$99.00/month

Pricing model: Subscription

Free Trial: Not Available

Starter edition - $99/month Starter+ edition - $199/month Pro edition - $349/month

Q. What are the main features of Service Fusion?

Service Fusion offers the following features:

  • Add photos
  • Auto reminders
  • Calendar sync
  • Clock In / Out
  • Credit card processing
  • Custom fields
  • Customer web portal
  • Estimates & jobs
  • Export/import data from Excel and CSV files
  • GPS fleet tracking
  • Integrates with QuickBooks
  • Integrates with third party applications
  • Inventory control
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Job management
  • Job scheduling
  • Microsoft Outlook integration
  • Mobile apps
  • Payroll reports
  • Progress statuses
  • Quote management
  • Real time data
  • Secure data storage
  • Time tracking
  • Voice & text messaging

Q. Who are the typical users of Service Fusion?

Service Fusion has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Service Fusion support?

Service Fusion supports the following languages:

English

Q. What type of pricing plans does Service Fusion offer?

Service Fusion has the following pricing plans:

Subscription

Q. Does Service Fusion support mobile devices?

Service Fusion supports the following devices:

Android, iPhone, iPad

Q. What other apps does Service Fusion integrate with?

Service Fusion integrates with the following applications:

Google Calendar, Microsoft Outlook, QuickBooks, QuickBooks Online

Q. What level of support does Service Fusion offer?

Service Fusion offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials