
About TouchBistro
TouchBistro POS is a fast, reliable, and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities to streamline and simplify operations. TouchBistro POS is loaded with valuable restaurant-centric technology to help increase sales, deliver a great guest experience, and save restaurants time and money.
Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TouchBistro
Key benefits of TouchBistro
? TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.
? TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.
? Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.
? TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.
? TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.
? TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.
? TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.
? TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.
? TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TouchBistro
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Features
Total features of TouchBistro: 64
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Reviews
Already have TouchBistro?
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- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent product!
Reviewed on 15/12/2017
TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall...
TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.
Pros
TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.
Cons
The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.
Response from TouchBistro
Hey, George!
Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use.
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, intuitive with excellent stats and dashboard.
Reviewed on 31/3/2017
After researching the market for new POS system for my newly established Cafe/Bar I found Touch...
After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.
Pros
Dashboard and cloud reporting. ease of use.
Cons
Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Look elsewhere if you're considering TouchBistro!
Reviewed on 2/12/2021
This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless...
This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere!
Pros
Table side ordering. Menu flexibility. Expandability.
Cons
The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness.
Alternatives Considered
Revel SystemsReasons for Choosing TouchBistro
Tableside ordering.Reasons for Switching to TouchBistro
Not really sure...wish daily I hadn't.Response from TouchBistro
Hi Allen,
I apologize for the issues you've been facing with TouchBistro. Our updates are all made based on customer requests, the cloud-first reporting feature was a popular request to be able to access reports anywhere you are. I will ensure that your sentiments are passed along to the product team for consideration.
- Carly at TouchBistro
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Over all Good just Bad Support
Reviewed on 27/3/2017
Over all my experince has been good, I am just very frustrated with support. The tech support is on...
Over all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.
Pros
Easy to use set up and teach staff to use
Cons
I may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best decision ever
Reviewed on 4/4/2017
We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it...
We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS
Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen
Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been
Bill Justus
Owner chef EKs Grill Kelowna BC
Pros
Just about everything
Cons
Cash layout for required new iPads to retain full functionality
Response from TouchBistro
Hey, Bill!
Thanks so much for your review. Very happy to hear you say TouchBistro was the best decision ever. We couldn't ask for anything more!
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
TouchBistro FAQs
Below are some frequently asked questions for TouchBistro.Q. What type of pricing plans does TouchBistro offer?
TouchBistro offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Subscription
- Free Trial: Not Available
• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month
Q. Who are the typical users of TouchBistro?
TouchBistro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TouchBistro support?
TouchBistro supports the following languages:
English
Q. Does TouchBistro support mobile devices?
TouchBistro supports the following devices:
iPad (Mobile)
Q. What other apps does TouchBistro integrate with?
TouchBistro integrates with the following applications:
7shifts, Craftable, Deliverect, EVO Payments, MarginEdge, Marketman, Optimum Control, Ordermark, PayPal, Push Operations, QuickBooks Online Advanced, Sage Intacct, Square Point of Sale, Square for Retail, TSYS, WISK.ai, Worldpay, Xero
Q. What level of support does TouchBistro offer?
TouchBistro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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