About Toast POS
Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.
Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.
Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
Key benefits of Toast POS
- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.
- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.
- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.
- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.
- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.
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Reviews
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- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Toast is a modern and still growing POS and restaurant management product
Reviewed on 28/3/2019
Toast has helped us organize and stay nimble through aggressive company growth. Looking forward...
Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features.
Pros
Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.
The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.
Cons
Toast can slow down, which isn't good news when the restaurant is busy.
The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.
Response from Toast
Hi Heather, Jasmine from Toast here. I'm thrilled to hear you are seeing the benefits of a cloud-based software and enjoy our hardware. We also look forward to continuing to work with you and helping your restaurant thrive!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best POS out there
Reviewed on 14/12/2022
Overall, Toast is the most comprehensive POS, best value for the cost, and has great community...
Overall, Toast is the most comprehensive POS, best value for the cost, and has great community support.
Pros
Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.
Cons
Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.
Alternatives Considered
NCR AlohaReasons for Choosing Toast POS
Constant issues. Toast combines all the different functions in one compared to the several others we had.Reasons for Switching to Toast POS
Cost- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer...
Reviewed on 21/7/2020
Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items...
Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle
Pros
*user friendly
*online reporting accessible from anywhere
*online food ordering
*easy to add menu items
Cons
*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.)
*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue.
*support cases opened on their online platform are not addressed and no one calls restaurant to resolve
*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval.
*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote.
*Handheld device does NOT support ApplePay.
*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front.
*No way to comp a gift card online and email it to a guest from Toast Central online.
*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.
Response from Toast
Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Toast versus others
Reviewed on 22/3/2023
Pros
Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.
Cons
Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential
Reviewed on 6/12/2022
The best pos out there for all restaurants.
The best pos out there for all restaurants.
Pros
Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.
Cons
There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.
Reasons for Choosing Toast POS
Micros sucked. It went down a lot and we had to constantly deal with a mess of cables and connections to fix and you always had to go to the physical location to do anything for the menu or labor or reports. It was an ancient system compared to these days.Reasons for Switching to Toast POS
Toast was restaurant specific and a good mix of user friendly and robust reporting and integrations.Toast POS FAQs
Below are some frequently asked questions for Toast POS.Q. What type of pricing plans does Toast POS offer?
Toast POS offers the following pricing plans:
- Starting from: US$165.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month
Q. Who are the typical users of Toast POS?
Toast POS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Toast POS support?
Toast POS supports the following languages:
English
Q. Does Toast POS support mobile devices?
Toast POS supports the following devices:
Android (Mobile)
Q. What other apps does Toast POS integrate with?
Toast POS integrates with the following applications:
7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF
Q. What level of support does Toast POS offer?
Toast POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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