Toast POS

Cloud-based Point of Sale solution for restaurants

About Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.


Key benefits of Toast POS

- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.


Images

Toast POS Software - Toast POS allows customers to split checks & menu items
Toast POS Software - Toast POS allows guests to pay bills at their tables
Toast POS Software - Toast POS enables taking orders on the fly
Toast POS Software - Toast POS enables the generation of real-time reports on key parameters
Toast POS Software - Toast POS offers automatic notifications to servers on order completion
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Toast POS video
Toast POS video
Toast POS video
Toast POS Software - Toast POS allows customers to split checks & menu items
Toast POS Software - Toast POS allows guests to pay bills at their tables
Toast POS Software - Toast POS enables taking orders on the fly
Toast POS Software - Toast POS enables the generation of real-time reports on key parameters
Toast POS Software - Toast POS offers automatic notifications to servers on order completion

Not sure about Toast POS? Compare with a popular alternative

Toast POS

4.2 (459)
Not available in your country
VS.
Highly reviewed

Starting Price

US$165.00
month
US$60.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

74
82

Integrations

44
7

Ease of Use

4.3 (459)
4.7 (467)

Value for Money

3.9 (459)
4.5 (467)

Customer Service

3.7 (459)
4.4 (467)

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Mad Mobile Restaurant POS

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Reviews

Overall rating

4.2 /5
(459)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
3.7/5

Already have Toast POS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 459
heather
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Toast is a modern and still growing POS and restaurant management product

Reviewed on 28/3/2019

Toast has helped us organize and stay nimble through aggressive company growth. Looking forward...

Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features.

Pros

Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.

The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.

Cons

Toast can slow down, which isn't good news when the restaurant is busy.

The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.

Response from Toast

Hi Heather, Jasmine from Toast here. I'm thrilled to hear you are seeing the benefits of a cloud-based software and enjoy our hardware. We also look forward to continuing to work with you and helping your restaurant thrive!

Sam
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best POS out there

Reviewed on 14/12/2022

Overall, Toast is the most comprehensive POS, best value for the cost, and has great community...

Overall, Toast is the most comprehensive POS, best value for the cost, and has great community support.

Pros

Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.

Cons

Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.

Alternatives Considered

NCR Aloha

Reasons for Choosing Toast POS

Constant issues. Toast combines all the different functions in one compared to the several others we had.

Reasons for Switching to Toast POS

Cost
Elizabeth
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer...

Reviewed on 21/7/2020

Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items...

Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle

Pros

*user friendly
*online reporting accessible from anywhere
*online food ordering
*easy to add menu items

Cons

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.)
*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue.
*support cases opened on their online platform are not addressed and no one calls restaurant to resolve
*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval.
*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote.
*Handheld device does NOT support ApplePay.
*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front.
*No way to comp a gift card online and email it to a guest from Toast Central online.
*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.

Response from Toast

Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.

Mike
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Toast versus others

Reviewed on 22/3/2023

Pros

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Cons

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

Wendy
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essential

Reviewed on 6/12/2022

The best pos out there for all restaurants.

The best pos out there for all restaurants.

Pros

Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.

Cons

There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.

Alternatives Considered

Square Point of Sale and Revel Systems

Reasons for Choosing Toast POS

Micros sucked. It went down a lot and we had to constantly deal with a mess of cables and connections to fix and you always had to go to the physical location to do anything for the menu or labor or reports. It was an ancient system compared to these days.

Reasons for Switching to Toast POS

Toast was restaurant specific and a good mix of user friendly and robust reporting and integrations.
Showing 5 reviews of 459 Read all reviews

Toast POS FAQs

Below are some frequently asked questions for Toast POS.

Toast POS offers the following pricing plans:

  • Starting from: US$165.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month

Toast POS has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Toast POS supports the following languages:

English

Toast POS supports the following devices:

Android (Mobile)

Toast POS integrates with the following applications:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Toast POS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Toast POS.