About NCR Aloha

NCR Aloha is a cloud-enabled restaurant management platform, sold via subscription, that serves as the heart of a restaurant’s operations – from digital ordering and point-of-sale to payments, from consumer engagement to back office and beyond. The platform provides everything a brand needs to run a restaurant, all integrated and packaged together.

Aloha empowers restaurant to create amazing (and unified) guest experiences – wherever they begin or end – extending their presence to ecommerce, curbside pickup, delivery and consumer mobile. What makes Aloha special? Everything we do with our software is platform based and is driven by an API-first approach that enables restaurants to implement new technologies and innovations faster, while driving consistency in the guest experience across multiple channels. Aloha delivers ease-of-use and a consistent user experience across restaurants, which translates into reduced training time and expense for operators using Aloha that are hiring from within the industry. Additionally, restaurant brands can start using Aloha as a single site, independent restaurant and the platform grows with their business without a need to rip and replace their technology once they grow to be a larger brand.

Additional capabilities of the Aloha platform include contactless dining, loyalty, gift cards, delivery and takeout management, EMV payments and integrations with over 200 solution partners. With hardware, software, payments and support all included in as a subscription, Aloha is used by restaurants of all sizes, including bars, fast casual brands, quick service restaurants, bakeries, pizza chains, fine dining restaurants, casual dining restaurants and cafes.

Key benefits of NCR Aloha

Increase speed and efficiency: NCR Aloha is a purpose-built, industry-tested solution that offers thousands of features to help you work faster, like the ability to edit orders on the fly, nested modifiers, tip share, true redundancy and more.

Enable an easy, contactless experience: Guests will rest easier with contactless experiences that enable them to order and pay while avoid handing over their credit card or touching other shared surfaces

Accelerate your digital strategy: Provide guests with a great online and mobile ordering experiences with location-specific menus and online payment

Manage your system from anywhere: Pricing, POS layouts, display graphics and more are all centralized in one cloud-based management system to help you manage your restaurant (or restaurants) from anywhere.

Create Greater Brand Engagement: Target loyalty programs and gift cards to you best customers to increase sales or influence decisions

Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.

Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.

Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Aloha Essentials is an all-in-one restaurant management solution with everything you need to run your restaurant
Give guests a safe, easy way to order and pay while dining-in.
Get a better understanding of your restaurant so you can make the best decisions for your business.
Allow guests to pay in a contactless way on their phones: no need to give away their credit card or touch a pen or bill folio.
NCR Aloha is purpose-built for full service, quick service and everything in between.
Restaurant owners can keep on eye on their restaurant anywhere, anytime with real-time alerts and mobile management.
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NCR Aloha video
NCR Aloha video
NCR Aloha video
NCR Aloha screenshot: Aloha Essentials is an all-in-one restaurant management solution with everything you need to run your restaurant NCR Aloha screenshot: Give guests a safe, easy way to order and pay while dining-in. NCR Aloha screenshot: Get a better understanding of your restaurant so you can make the best decisions for your business. NCR Aloha screenshot: Allow guests to pay in a contactless way on their phones: no need to give away their credit card or touch a pen or bill folio. NCR Aloha screenshot: NCR Aloha is purpose-built for full service, quick service and everything in between. NCR Aloha screenshot: Restaurant owners can keep on eye on their restaurant anywhere, anytime with real-time alerts and mobile management.

Features

Total features of NCR Aloha: 64

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Authentication
  • Barcode / Ticket Scanning
  • Batch Processing
  • Cash Management
  • Categorisation/Grouping
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customisable Categories
  • Data Import/Export
  • Data Synchronisation
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Partial Payments
  • Payment Processing
  • Payroll Management
  • Point of Sale (POS)
  • Product Catalogue
  • Productivity Analysis
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting/Analytics
  • Restaurant POS
  • Role-Based Permissions
  • Sales Forecasting
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Summary Reports
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Wait List Management
  • eCommerce Management

Alternatives

PDQ POS

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Rezku POS

4.7
#2 Alternative to NCR Aloha
Rezku POS is an iPad point-of-sale system for bars & restaurants with features for tableside ordering, advanced menus,...

Odoo

4.2
#3 Alternative to NCR Aloha
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

eHopper

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#4 Alternative to NCR Aloha
eHopper is a free, cross-platform, cloud-based POS software designed for use by retail & restaurants using Android,...

Reviews

Overall rating

3.7 /5
(71)
Value for Money
3.3/5
Features
3.8/5
Ease of Use
3.8/5
Customer Support
3.1/5

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Showing 5 reviews of 71
Edward L.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Aloha Everybody

Reviewed on 12/11/2020

We have partnered with NCR and have had a great experience from install to support.

We have partnered with NCR and have had a great experience from install to support.

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Peggy S.
Overall rating
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NCR Aloha is here to stay

Reviewed on 10/11/2020

Very satisfied with the software programming overall. Very happy with our local account rep and...

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Pros

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.

Cons

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.

The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Aloha to Aloha

Reviewed on 21/8/2020

Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and...

Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and more streamlined systems. I've often felt as though they keep trying to put makeup on the old version and not bring anything new. But the cost associated with this system is astronomical.

Pros

I really like the setup and the presentation of the software. The older versions were always clean and I like that they kept this through the years. The software works well and is user-friendly. The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app. It was amazing!

Cons

This program continues to grow and expand but I don't feel it is doing so in a good way. While they focus on what they have always done, other systems provide more and seem to do so in a more streamlined manner. The support is lacking and hard to get through to the right person to help. They use so many people or satellite companies that have limited resources. I used one that said they were large and could handle all we were rolling out, but they could not. They were never there when we needed them.

Courtney S.
Overall rating
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Restaurant Software

Reviewed on 12/2/2021

My overall experience with NCR Aloha is that it's the best software for any restaurant. I have used...

My overall experience with NCR Aloha is that it's the best software for any restaurant. I have used a few different ones and this one is by far my favorite. It's very easy on the back and front end. I do wish the customer service was easier to reach, it takes a while to get ahold of them. However, the software is so user friendly you probably won't need customer service much.

Pros

The best feature about this product is the ease of use. Aloha is extremely simple which makes it easier for new employees who have never served before. The layout is very blocky so that it's easy to read and click. This is true for both computer and mobile devices.

Cons

My least favorite thing about Aloha is that you can't do everything on the mobile app that you can do on the computer. Our servers use mainly the mobile apps, as they are going into theater auditoriums to take orders. It would be nice if you could do ALL functions on both mobile and computer.

Patrick L.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review of Aloha

Reviewed on 14/12/2020

Good - We enjoyed working with the local branch and helping us set up or system.

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Showing 5 reviews of 71 Read all reviews

NCR Aloha FAQs

Below are some frequently asked questions for NCR Aloha.

NCR Aloha offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about NCR Aloha features

NCR Aloha has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

NCR Aloha supports the following languages:

English

NCR Aloha supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NCR Aloha integrates with the following applications:

7shifts, Checkmate, HotSchedules, Olo, QuickBooks Payroll

NCR Aloha offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

Related categories

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