--- description: Learn how Autotask PSA can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Autotask PSA Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/292/it-service-management-itsm/software) > [Autotask PSA](/software/10348/autotask-psa) # Autotask PSA Canonical: https://www.getapp.ie/software/10348/autotask-psa Page: 1 / 7\ Next: [Next page](https://www.getapp.ie/software/10348/autotask-psa?page=2) > Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability. > > Verdict: Rated **4.3/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Autotask PSA Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager. Improve Service Delivery: A complete Service Desk, with service level management and built-in customer surveys, means nothing falls through the cracks. Reduce Billing time: Stop wasting unbillable time preparing invoices. Autotask PSA slashes the time associated with your billing cycle and improves cash flow through faster invoicing. Capture More Billable Hours: Autotask PSA captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts. Save Time and Deliver Better Service: Autotask PSA's Document Manager streamlines documentation utilization and organization to ensure accountability, standardization of service delivery, and tech insight and efficiency. Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before. Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 155 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM - Calendar Management - Change Management ## Integrations (36 total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) ## Related Categories - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [Professional Services Automation Software](https://www.getapp.ie/directory/331/professional-services-automation/software) - [Professional Services Software](https://www.getapp.ie/directory/357/professional-services/software) - [Business Management Software](https://www.getapp.ie/directory/581/business-management/software) - [Service Desk Software](https://www.getapp.ie/directory/1249/service-desk/software) ## Alternatives 1. [Atera](https://www.getapp.ie/software/102017/atera) — 4.5/5 (446 reviews) 2. [SuperOps](https://www.getapp.ie/software/2050597/superops-ai) — 4.6/5 (65 reviews) 3. [N-central](https://www.getapp.ie/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 4. [N-sight RMM](https://www.getapp.ie/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 5. [Syncro](https://www.getapp.ie/software/2047491/syncro) — 4.6/5 (147 reviews) ## Reviews ### "You get out what you put in" — 4.0/5 > **Kevin** | *23 June 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services. > > **Cons**: The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses. > > I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and time entries for billing are a critical component of what MSPs do everyday. We use APIs to solve problems that can't be solved inside Autotask.The project management module is under developed though. Its impossible to view project tasks in a Kanban view and Autotask lacks features common in other platforms to make managing agile projects simple. If Autotask hadn't been so deeply integrated in our organisation, I might well be using something else for managing our projects. The procurement module is similar. Its apparent that the majority of Autotask's development budget is spent on the ticket management system. The knowledgebase section works well, but lacks the UI to make it a go to location for storage of the entire business's knowledge. It would be great to see some AI integration to assist engineers to solve tickets by suggesting fixes based on KB articles. ----- ### "Business management made easy" — 4.0/5 > **Lachlan** | *21 August 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easily record issues within tickets and allocate time to bill within one page. > > **Cons**: Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult. > > Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent. ----- ### "Bad tool, not user friendly" — 1.0/5 > **David** | *12 July 2024* | Computer & Network Security | Recommendation rating: 1.0/10 > > **Pros**: Includes several features Web version > > **Cons**: Not intuitive Not ergonomic Not simple, complex and heavy on a daily basis Unclear display Smartphone app even worse than the web version Not user friendly etc, etc > > It is a tool that includes many features (sales, ticketting, billing, tracking, inventory management, time management...) but does not do any good. Everything is heavy and complicated to use, requires many clicks and choose categories in several fields. There are many visual and textual elements that pollute the display because they are useless. Outlook integration is bad. I strongly advise against this product. ----- ### "Autotask Tops CW and other Ticket Systems" — 5.0/5 > **Ben** | *13 December 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used. > > **Cons**: Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing. > > Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through. ----- ### "Feature rich - alway improving" — 5.0/5 > **Jeff** | *8 August 2023* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Autotask is a feature rich PSA for the manage services business. The dashboard feature is extremely convenient to help in finding information easily. There are a lot of automation capabilities within the product. > > **Cons**: It can be a little bit clicky as far as driving into menus to get to desired pieces of information. Once you understand how the system works, it does become easier to implement and change. I would invest resources and time into understanding how it’s all put together, so you can take full advantage of the features. I also highly recommend using their consulting services to onboard this product. It’s too big of an investment to wing it. > > Autotask has been a great product. We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier. We are excited about our future and continue to use his platform. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ie/software/10348/autotask-psa?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/10348/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data