About HelpOnClick

HelpOnClick software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.

Real time traffic monitoring and chatting with customers is available right after installation, which is only a copy&paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.

HelpOnClick can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.

HelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.

Pricing starting from:

US$7.20/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of HelpOnClick

Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.

HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom, India, United States

Supported Languages

Arabic, Danish, Dutch, English, Finnish and 15 others, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

Pricing starting from:

US$7.20/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of HelpOnClick: 47

  • API
  • Alerts / Escalation
  • Archiving & Retention
  • Auto-Responders
  • Automated Routing
  • Call Centre Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Customer Experience Management
  • Customer History
  • Customisable Branding
  • Customizable Fields
  • Email Management
  • Engagement Tracking
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Web Traffic Reporting
  • Website Visitor Tracking

Alternatives

User.com

4.7
#1 Alternative to HelpOnClick
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

Zendesk

4.4
#2 Alternative to HelpOnClick
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

LiveChat

4.6
#3 Alternative to HelpOnClick
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the...

Salesforce Service Cloud

4.4
#4 Alternative to HelpOnClick
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your...

Reviews

Overall rating

4.6 /5
(11)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
3.9/5

Already have HelpOnClick?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 11
Jarad P.
Overall rating
  • Industry: Security & Investigations
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love HelpOnClick and Our Customers Do Too!

Reviewed on 11/12/2018

We've been able to help so many customers with this app, that alone is worth its cost. A few...

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Verified Reviewer
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Chatting like the best of them!

Reviewed on 16/4/2019

Pros

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Response from HelpOnClick

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Ronda M.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Poor Response from all levels

Reviewed on 17/5/2021

The software itself is really nice and easy to use, however their customer service response needs...

The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.

Pros

having a Desktop version was great since we don't keep browsers open.

Cons

Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.

Nancy L.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My appreciation of HelpOnClick

Reviewed on 12/4/2019

I really appreciate this tool and even more when I see that customers love it too

I really appreciate this tool and even more when I see that customers love it too

Pros

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Response from HelpOnClick

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Travis H.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good value for small businesses

Reviewed on 28/7/2018

Overall, this is a good value for small businesses and plan to continue using them.

Overall, this is a good value for small businesses and plan to continue using them.

Pros

Affordable compared to other options. Easy to use for basic chat functions.

Cons

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Response from HelpOnClick

Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

Showing 5 reviews of 11 Read all reviews

HelpOnClick FAQs

Below are some frequently asked questions for HelpOnClick.

HelpOnClick offers the following pricing plans:

HelpOnClick has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

HelpOnClick supports the following languages:

Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

HelpOnClick supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

HelpOnClick integrates with the following applications:

BigCommerce, CS-Cart, Desk.com, Drupal, Facebook, Freshdesk, Gmail, Google Analytics, HappyFox Help Desk, HelpOnClick Help Desk Software, Highrise, Joomla, LightCMS, Magento Commerce, Mojo Help Desk, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Shift4Shop, Shopify, Twitter, Volusion, Wix, WooCommerce, WordPress, X-Cart, Xperience, Zen Cart, Zendesk, Zoho CRM

HelpOnClick offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for HelpOnClick.